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Date: Wed, 31 Oct 2012 10:07:07 -0400
Subject: Re: Firefox OS / apps questions on Stack Overflow
From: Kevin Dangoor <kdang...@mozilla.com>
To: Jeff Griffiths <jgriffi...@mozilla.com>
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On Tue, Oct 30, 2012 at 10:59 PM, Jeff Griffiths <jgriffi...@mozilla.com>wrote:

> Some hints to handle this as a group:
>
> * pick 1 tag and stick with it
> * make sure you monitor related tags and re-tag posts that apply. Wladimir
> (for example) does tagging triage while I sleep. I owe him dinner!
> * whoever does tagging needs at least 500 reputation on the site:
>
> http://stackoverflow.com/**privileges/retag-questions<http://stackoverflow.com/privileges/retag-questions>
>
> I cannot overstate how important SO is for a technology like Jetpack or
> FxOS. Google's ranking of SO answers easily trumps most other responses, at
> least for me. If people go to SO and see a bunch of unanswered questions,
> it gives a bad and very public impression.
>

I agree with this and think that SO can be an important and useful support
channel, hopefully even more so than mailing lists.

As it is, we're directing people to Stack Overflow on the DevHub page for
Support:

https://marketplace.mozilla.org/developers/support

Right now, however, we're pointing them to the web-applications tag which
is *way* too broad. I agree that having one tag would be ideal, but I'm not
sure if one tag will suffice.

While firefox-os is a great tag for questions that are specific to Firefox
OS, I wonder if there's a better tag we could apply for app development
questions in general. Looking at the questions tagged with firefox-os, some
of them are general app-related questions. It would be good if we could
settle on a tag that we link to from the DevHub for app developers, not
just Firefox OS users.

Looking at the recipient list on this message, I do not want to create an 3
mailing list epic bikeshed color discussion on the topic of which tag(s) to
use for Stack Overflow, but I agree with Jeff that we need to quickly
settle in to a structure that we can support.

If you have thoughts on this or *want* to be a part of the bikeshedding,
please email me directly and we can run through it off list[1].

Kevin

[1] My intent here is not to be exclusive... I just want to let people get
actual work done :)

-- 
Kevin Dangoor

work: http://mozilla.com/
email: kdang...@mozilla.com <k...@blazingthings.com>
blog: http://www.BlueSkyOnMars.com