Page 1 A Qualitative Study of Mozilla’s Process Management Practices Technical Report CS-2012-10

[Philip Chee]

The Mozilla Anthropology1 project was started in late 2011 to examine
how various Mozilla community stakeholders make use of Bugzilla in
practice and to gain a sense of how Bugzilla could be improved in the
future to better support the community. During this process, Martin Best
interviewed 20 community members; we have split these 20 interviews into
over 1,200 individual quotes and performed an open card sort to gain
insight into high-level themes about Bugzilla to identify strengths,
weaknesses, and ideas for future enhancement of the platform. During
this process, four high-level categories emerged from the data (along
with 15 themes and 91 sub-themes)

<https://cs.uwaterloo.ca/research/tr/2012/CS-2012-10.pdf>

....

A.4.3 Useless [9p, 10s]
These are quotes that really didn’t have any specific value. (e.g., “I
like turtles”)

Phil

--
Philip Chee <phi...@aleytys.pc.my>, <phili...@gmail.com>
http://flashblock.mozdev.org/ http://xsidebar.mozdev.org
Guard us from the she-wolf and the wolf, and guard us from the thief,
oh Night, and so be good for us to pass.