"Outstanding Requests" Whining

[Gervase Markham]

We want to take some action about outstanding requests (review,
approval, feedback, etc.) in Bugzilla. Leaving requests outstanding for
a long time is particularly demotivating to new contributors. The plan
is here:

https://wiki.mozilla.org/BMO/Request_Queue_Proposal

One action we are taking is that we will be enhancing Bugzilla to send
out weekly emails to anyone who has an outstanding request older than 7
days, listing the bugs on which all their requests can be found. A
sample of such an email can be found below. So we want to warn you to
expect it, and we hope that this gentle reminder will encourage people
to keep their turnaround times short.

A draft guide to what is and isn't acceptable community practice in
responding to requests can be found here:

https://wiki.mozilla.org/BMO/Handling_Requests

Review of this document, and whether the community norms it attempts to
establish are realistic, would be appreciated.

The metrics team plan to roll out some Bugzilla metrics very soon, which
will enable us to track how successful this drive is.

Gerv


Sample request whine mail:


Here are your outstanding requests older than 7 days:

review
------

Bug 1: Hollywood Bowl has majority market share (76 days old)
http://bmo-4.0.localhost/show_bug.cgi?id=1

Bug 11: Lane 12 keeps racking up only nine pins (75 days old)
http://bmo-4.0.localhost/show_bug.cgi?id=11

Bug 12: Bowling ball holes are too small (71 days old)
http://bmo-4.0.localhost/show_bug.cgi?id=12

Bug 13: Pins keep getting racked upside down (65 days old)
http://bmo-4.0.localhost/show_bug.cgi?id=13

wanted
------

Bug 3: Vending machine does not accept 10p pieces (8 days old)
http://bmo-4.0.localhost/show_bug.cgi?id=3

To see all your outstanding requests, visit:
http://bmo-4.0.localhost/request.cgi?action=queue&requestee=em...@example.com&group=type

For guidance on handling requests, see:
https://wiki.mozilla.org/BMO/Handling_Requests

[Benjamin Smedberg]

On 9/22/2011 10:51 AM, Gervase Markham wrote:

>
> A draft guide to what is and isn't acceptable community practice in
> responding to requests can be found here:
>
> https://wiki.mozilla.org/BMO/Handling_Requests

In-between "fulfill it" and "refuse it" should be a "redirect the
request" option. If you aren't the right reviewer (or don't have time)
but you know a correct/available reviewer, just request review directly
from that person, rather than unsetting the flag and commenting who the
correct person is.

>
> Sample request whine mail:
>
>
> Here are your outstanding requests older than 7 days:
>
> review
> ------
>
> Bug 1: Hollywood Bowl has majority market share (76 days old)
> http://bmo-4.0.localhost/show_bug.cgi?id=1

Can that email take the same basic form as the request queue webpage,
with (optional) HTML formatting, links to not only the bug but also the
attachment edit form and the splinter review link?

--BDS

[Gervase Markham]

On 22/09/11 17:17, Benjamin Smedberg wrote:
> In-between "fulfill it" and "refuse it" should be a "redirect the
> request" option. If you aren't the right reviewer (or don't have time)
> but you know a correct/available reviewer, just request review directly
> from that person, rather than unsetting the flag and commenting who the
> correct person is.

Done.

> Can that email take the same basic form as the request queue webpage,
> with (optional) HTML formatting, links to not only the bug but also the
> attachment edit form and the splinter review link?

It will be a multipart MIME message with an HTML option. I can certainly
add more links to the HTML format.

Gerv