Registration UX Problem

[Forbes Lindesay]

Having started some user tests on a small new system developed that uses BrowserID for authentication, I immediately got feedback from the less technically minded users that the registration process was confusing. The problem was that when they followed the link in the e-mail after registering, it opened a new, maximised browser window. This new window opens over the top of my website, so they aren't able to see that they've now been logged in. Instead they just see a new window with no way of returning to my site. Can we perhaps put the confirmation of success in the same little window as is used for the rest of the authentication process (provided that window is still open).

[Daniel Mills]

Hi Lindesay,

We're acutely aware of this problem, and have been working on solutions! We will be rolling them out soon in the next few weeks.

We'll announce them on this list so we can further discuss how effective they are / get your feedback.

Thanks!
Dan

On Jun 1, 2012, at 6:10 PM, Forbes Lindesay <forbes....@googlemail.com> wrote:

> Having started some user tests on a small new system developed that uses BrowserID for authentication, I immediately got feedback from the less technically minded users that the registration process was confusing. The problem was that when they followed the link in the e-mail after registering, it opened a new, maximised browser window. This new window opens over the top of my website, so they aren't able to see that they've now been logged in. Instead they just see a new window with no way of returning to my site. Can we perhaps put the confirmation of success in the same little window as is used for the rest of the authentication process (provided that window is still open).

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