This is great stuff. If you're familiar with IRC, I might ask you to
hop on to irc.mozilla.org and jump into #qa (maybe not tonight, it's
already late even for people on the west coast) and help with the
diagnosis here.
Again, many thanks. I'm cc'ing dev-apps-firefox since we should get
the community back involved in this discussion.
> Mike,
> I should have been more precise below: just getting used to Norton
> 360. I actually disabled the firewall and the anti-virus programs.
> The Identity Protection program therefore remained enabled.
> <image002.jpg>
> From: Rob Robson [mailto:xaixa...@bigpond.com]
> Sent: Thursday, 28 August 2008 4:33 PM
> To: 'Mike Beltzner'
> Subject: RE: LOST MY IDENTITY SAFE LOGIN & PASSWORDS/LOGINS
> Mike,
> No – with Norton disabled I was able to log-in to the Identity safe
> program, and all log-ins appeared in the drop-down.
> This was with Mozilla Firefox up and running.
> I would suggest that I just uninstall Mozilla and load again and
> update from scratrch but from the posts you seem to have an endemic
> issue, so I won’t.
> Rob
> From: Mike Beltzner [mailto:beltz...@mozilla.com]
> Sent: Thursday, 28 August 2008 4:19 PM
> To: Rob Robson
> Subject: Re: LOST MY IDENTITY SAFE LOGIN & PASSWORDS/LOGINS
> Thanks for the detailed report, Rob. We're looking into it and
> talking with Norton to see what the problem could be. The technial
> issue is that in your user profile a .sqlite file is getting locked;
> we use that file to store your browsing history, preferences and
> bookmarks. That's why they go "missing".
> When you disable Norton, does that also disable identity safe?
> cheers,
> mike
> On 28-Aug-08, at 2:10 AM, Rob Robson wrote:
> Mike,
> I spoke too soon. On restarting after lunch had problems re-emerge
> with a vengeance.
> Full report is:-
> 1.Mozilla activation.
> Whether started from “Start””Programs” <Mozilla/Mozilla Safe>, or
> Launch Icon, or Mozilla_exe in Mozilla Programs folder same behavior
> is observed, namely:
> a) Mozilla blank screen appears
> b) If “Home” icon pressed, Firefox Start page appears.
> c) Characteristics of Firefox Start page are:-
> i) No Bookmarks present in drop-down list
> ii) Bookmarks cannot be added using either “Add Bookmarks”
> instruction in drop-down list or in Right click menu. (The bookmark
> dialog box does not appear.
> iii) User can log in to Identity Safe, and log-ins appear.
> iv) Back and forward arrows are greyed out and don’t work, nor Right
> click similar options.
> v) If any website opened, no URL shown, and message shown that
> website declined to show identity.
> vi) Can’t retrace steps from one web page to a previous –.by
> invoking a “Back” instruction on right click - must close Mozilla
> and load again
> 2. Actions tried:-
> a) Home page reset when Firefox Start page open to “Current
> page” in Internet Options, and in Mozilla Tools-Options.
> (when Internet explorer opened now, Firefox start page is displayed.)
> b) Import settings etc from Internet explorer (“Favourites
> etc) – did not work.
> c) Only method not tried is to follow “Firefox 3 upgrade
> switches bookmarks and settings to older version” instructions in
> Knowledge base.
> d) Have disabled Norton, Windows Firewall and Spywatcher
> programs when doing this, and have rebooted after each experiment.
> The whole of my working day has been spent in trying to resolve this
> issue.
> 3 Vital signs are:
> Windows XP Professional
> 512Mb RAM
> 73GB HDD: 16GB free
> Add-ins: Download Accelerator Plus Ver.8.7, Speedbit accelerator,
> Using ADSL+
> Any assistance to finally resolve would be appreciated
> Rob Robson
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