Higher Memory consumption a drastic problem even in Firefox 10

[Mayur Patil]

>The firefox 10 on my winodows XP sp 3
>consumes memory more and more as it
>stays open for longer time either idle or used.
>And firefox 10 has crashed one time.It consumes
>upto 1 GB of RAM from 3 GB.Expecting FF 11 will
>totally solve this problem

[Mike Ratcliffe]

Sounds like a misbehaving extension. Can you do the following so that
we can look into this for you:
1. Type about:support in the addresss bar and press enter
2. Click the "Copy all to clipboard" button.
3. Paste the results into this list

If you do this we may be able to help you.

[Mayur Patil]

>The firefox starts great delay on Windows XP sp 3
>with 152 Mb memory and half an hour reaches to
>685 Mb with hot air blowing through processor.
>It adverserly affects processor as well as other
>applications.That's the reason of worry!!

[bri.h...@gmail.com]

My firefox is using 1.2 gigs of RAM which is ridiculous. I tried the about:support, here's what I came up with...



Application Basics

Name
Firefox

Version
10.0.2

User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:10.0.2) Gecko/20100101 Firefox/10.0.2

Profile Directory

Open Containing Folder

Enabled Plugins

about:plugins

Build Configuration

about:buildconfig

Crash Reports

about:crashes

Memory Use

about:memory

Extensions

Name

Version

Enabled

ID

Adblock Plus
2.0.3
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Add to Search Bar
2.0
true
add-to-s...@maltekraus.de

All-in-One Sidebar
0.7.14
true
{097d3191-e6fa-4728-9826-b533d755359d}

Chrome View
0.2.2
true
chrom...@systemantics.net

Ctrl-Tab
0.21.1
true
ctrl...@design-noir.de

Fast Video Download (with SearchMenu)
4.1.6
true
{c50ca3c4-5656-43c2-a061-13e717f73fc8}

FEBE
7.0.3.2
true
{4BBDD651-70CF-4821-84F8-2B918CF89CA3}

FlashGot
1.3.9
true
{19503e42-ca3c-4c27-b1e2-9cdb2170ee34}

Fox To Phone
1.2.2
true
sendt...@martinezdelizarrondo.com

GMarks
1.0.3.3
true
{A64F9D1E-FA5E-11DA-A187-6B94C2ED2B83}

Google Shortcuts
2.1.8.1
true
{5C46D283-ABDE-4dce-B83C-08881401921C}

HighlightAll
1.6
true
{26FD1F83-A45B-4c74-AF5A-F2EE0EE4D691}

IE Tab 2 (FF 3.6+)
4.1.3.1
true
{1BC9BA34-1EED-42ca-A505-6D2F1A935BBB}

Launchy
4.4.0
true
lau...@gemal.dk

NoScript
2.3.1
true
{73a6fe31-595d-460b-a920-fcc0f8843232}

Personal Menu
5.0.7
true
Compac...@Merci.chao

Print/Print Preview
0.9
true
{19EB90DC-A456-458b-8AAC-616D91AAFCE1}

QuickNote
0.6.0.10
true
{C0CB8BA3-6C1B-47e8-A6AB-1FAB889562D9}

Restartless Restart
8
true
restartle...@erikvold.com

Searchbar Autosizer
1.5.7
true
{655397ca-4766-496b-b7a8-3a5b176ee4c2}

Tab Mix Plus
0.4.0
true
{dc572301-7619-498c-a57d-39143191b318}

Tabs Menu
1.4.8
true
{dc5d9a10-2736-11da-8cd6-0800200c9a66}

URL Fixer
4.0.1
true
{0fa2149e-bb2c-4ac2-a8d3-479599819475}

Web Developer
1.1.9
true
{c45c406e-ab73-11d8-be73-000a95be3b12}

Wired-Marker
4.0.11120600
true
{e36db930-f18d-4449-b45f-e286cfb9e03a}

Adobe DLM (powered by getPlus(R))
1,6,2,48
false
{E2883E8F-472F-4fb0-9522-AC9BF37916A7}

AVG Safe Search
12.0.0.1912
false
{1E73965B-8B48-48be-9C8D-68B920ABC1C4}

HP Smart Web Printing
4.60
false
smartweb...@hp.com

QuickRestart
1.1.6
false
{F645A8C9-E969-42D9-B3F3-F325537222FD}

Resizeable Textarea
0.1d
false
resizeabl...@bristol.ac.uk

Modified Preferences

Name

Value

accessibility.typeaheadfind
true

accessibility.typeaheadfind.flashBar
0

browser.history_expire_days.mirror
180

browser.places.importBookmarksHTML
false

browser.places.importDefaults
false

browser.places.leftPaneFolderId
-1

browser.places.migratePostDataAnnotations
false

browser.places.smartBookmarksVersion
2

browser.places.updateRecentTagsUri
false

browser.startup.homepage
https://www.google.com/accounts/Login?hl=en&continue=http://www.google.com/

browser.startup.homepage_override.buildID
20120215223356

browser.startup.homepage_override.mstone
rv:10.0.2

browser.tabs.closeWindowWithLastTab
false

browser.tabs.loadFolderAndReplace
false

browser.tabs.selectOwnerOnClose
false

browser.tabs.tabMinWidth
50

browser.tabs.warnOnOpen
false

dom.ipc.plugins.enabled.npietab2.dll
true

dom.max_chrome_script_run_time
60

extensions.lastAppVersion
10.0.2

font.internaluseonly.changed
true

general.autoScroll
false

general.useragent.extra.microsoftdotnet
(.NET CLR 3.5.30729)

network.cookie.lifetimePolicy
1

network.cookie.prefsMigrated
true

network.image.imageBehavior
0

network.protocol-handler.warn-external.dnupdate
false

places.database.lastMaintenance
1330094798

places.history.expiration.transient_current_max_pages
104858

places.history.expiration.transient_optimal_database_size
167772160

places.last_vacuum
1321911909

print.print_printer
Adobe PDF

print.printer_Adobe_PDF.print_bgcolor
true

print.printer_Adobe_PDF.print_bgimages
true

print.printer_Adobe_PDF.print_command

print.printer_Adobe_PDF.print_downloadfonts
false

print.printer_Adobe_PDF.print_edge_bottom
0

print.printer_Adobe_PDF.print_edge_left
0

print.printer_Adobe_PDF.print_edge_right
0

print.printer_Adobe_PDF.print_edge_top
0

print.printer_Adobe_PDF.print_evenpages
true

print.printer_Adobe_PDF.print_footercenter

print.printer_Adobe_PDF.print_footerleft
&PT

print.printer_Adobe_PDF.print_footerright
&D

print.printer_Adobe_PDF.print_headercenter

print.printer_Adobe_PDF.print_headerleft
&T

print.printer_Adobe_PDF.print_headerright
&U

print.printer_Adobe_PDF.print_in_color
true

print.printer_Adobe_PDF.print_margin_bottom
0.5

print.printer_Adobe_PDF.print_margin_left
0.5

print.printer_Adobe_PDF.print_margin_right
0.5

print.printer_Adobe_PDF.print_margin_top
0.5

print.printer_Adobe_PDF.print_oddpages
true

print.printer_Adobe_PDF.print_orientation
0

print.printer_Adobe_PDF.print_pagedelay
500

print.printer_Adobe_PDF.print_paper_data
1

print.printer_Adobe_PDF.print_paper_height
11.00

print.printer_Adobe_PDF.print_paper_size
454426685

print.printer_Adobe_PDF.print_paper_size_type
0

print.printer_Adobe_PDF.print_paper_size_unit
0

print.printer_Adobe_PDF.print_paper_width
8.50

print.printer_Adobe_PDF.print_reversed
false

print.printer_Adobe_PDF.print_scaling
1.00

print.printer_Adobe_PDF.print_shrink_to_fit
true

print.printer_Adobe_PDF.print_to_file
false

print.printer_Adobe_PDF.print_unwriteable_margin_bottom
0

print.printer_Adobe_PDF.print_unwriteable_margin_left
0

print.printer_Adobe_PDF.print_unwriteable_margin_right
0

print.printer_Adobe_PDF.print_unwriteable_margin_top
0

print.printer_HP_Photosmart_Plus_B209a-m.print_bgcolor
true

print.printer_HP_Photosmart_Plus_B209a-m.print_bgimages
true

print.printer_HP_Photosmart_Plus_B209a-m.print_command

print.printer_HP_Photosmart_Plus_B209a-m.print_downloadfonts
false

print.printer_HP_Photosmart_Plus_B209a-m.print_edge_bottom
0

print.printer_HP_Photosmart_Plus_B209a-m.print_edge_left
0

print.printer_HP_Photosmart_Plus_B209a-m.print_edge_right
0

print.printer_HP_Photosmart_Plus_B209a-m.print_edge_top
0

print.printer_HP_Photosmart_Plus_B209a-m.print_evenpages
true

print.printer_HP_Photosmart_Plus_B209a-m.print_footercenter

print.printer_HP_Photosmart_Plus_B209a-m.print_footerleft
&PT

print.printer_HP_Photosmart_Plus_B209a-m.print_footerright
&D

print.printer_HP_Photosmart_Plus_B209a-m.print_headercenter

print.printer_HP_Photosmart_Plus_B209a-m.print_headerleft
&T

print.printer_HP_Photosmart_Plus_B209a-m.print_headerright
&U

print.printer_HP_Photosmart_Plus_B209a-m.print_in_color
true

print.printer_HP_Photosmart_Plus_B209a-m.print_margin_bottom
0.5

print.printer_HP_Photosmart_Plus_B209a-m.print_margin_left
0.5

print.printer_HP_Photosmart_Plus_B209a-m.print_margin_right
0.5

print.printer_HP_Photosmart_Plus_B209a-m.print_margin_top
0.5

print.printer_HP_Photosmart_Plus_B209a-m.print_oddpages
true

print.printer_HP_Photosmart_Plus_B209a-m.print_orientation
0

print.printer_HP_Photosmart_Plus_B209a-m.print_pagedelay
500

print.printer_HP_Photosmart_Plus_B209a-m.print_paper_data
1

print.printer_HP_Photosmart_Plus_B209a-m.print_paper_height
11.00

print.printer_HP_Photosmart_Plus_B209a-m.print_paper_size_type
0

print.printer_HP_Photosmart_Plus_B209a-m.print_paper_size_unit
0

print.printer_HP_Photosmart_Plus_B209a-m.print_paper_width
8.50

print.printer_HP_Photosmart_Plus_B209a-m.print_reversed
false

print.printer_HP_Photosmart_Plus_B209a-m.print_scaling
1.00

print.printer_HP_Photosmart_Plus_B209a-m.print_shrink_to_fit
true

print.printer_HP_Photosmart_Plus_B209a-m.print_to_file
false

print.printer_HP_Photosmart_Plus_B209a-m.print_unwriteable_margin_bottom
0

print.printer_HP_Photosmart_Plus_B209a-m.print_unwriteable_margin_left
0

print.printer_HP_Photosmart_Plus_B209a-m.print_unwriteable_margin_right
0

print.printer_HP_Photosmart_Plus_B209a-m.print_unwriteable_margin_top
0

print.printer_\\HERMONS2005\HP_Photosmart_C5200_series.print_bgcolor
false

print.printer_\\HERMONS2005\HP_Photosmart_C5200_series.print_bgimages
false

print.printer_\\HERMONS2005\HP_Photosmart_C5200_series.print_command

print.printer_\\HERMONS2005\HP_Photosmart_C5200_series.print_downloadfonts
true

print.printer_\\HERMONS2005\HP_Photosmart_C5200_series.print_edge_bottom
0

print.printer_\\HERMONS2005\HP_Photosmart_C5200_series.print_edge_left
0

print.printer_\\HERMONS2005\HP_Photosmart_C5200_series.print_edge_right
0

print.printer_\\HERMONS2005\HP_Photosmart_C5200_series.print_edge_top
0

print.printer_\\HERMONS2005\HP_Photosmart_C5200_series.print_evenpages
true

print.printer_\\HERMONS2005\HP_Photosmart_C5200_series.print_footercenter

print.printer_\\HERMONS2005\HP_Photosmart_C5200_series.print_footerleft
&PT

print.printer_\\HERMONS2005\HP_Photosmart_C5200_series.print_footerright
&D

print.printer_\\HERMONS2005\HP_Photosmart_C5200_series.print_headercenter

print.printer_\\HERMONS2005\HP_Photosmart_C5200_series.print_headerleft
&T

print.printer_\\HERMONS2005\HP_Photosmart_C5200_series.print_headerright
&U

print.printer_\\HERMONS2005\HP_Photosmart_C5200_series.print_in_color
true

print.printer_\\HERMONS2005\HP_Photosmart_C5200_series.print_margin_bottom
0.5

print.printer_\\HERMONS2005\HP_Photosmart_C5200_series.print_margin_left
0.5

print.printer_\\HERMONS2005\HP_Photosmart_C5200_series.print_margin_right
0.5

print.printer_\\HERMONS2005\HP_Photosmart_C5200_series.print_margin_top
0.5

print.printer_\\HERMONS2005\HP_Photosmart_C5200_series.print_oddpages
true

print.printer_\\HERMONS2005\HP_Photosmart_C5200_series.print_orientation
0

print.printer_\\HERMONS2005\HP_Photosmart_C5200_series.print_pagedelay
500

print.printer_\\HERMONS2005\HP_Photosmart_C5200_series.print_paper_data
1

print.printer_\\HERMONS2005\HP_Photosmart_C5200_series.print_paper_height
11.00

print.printer_\\HERMONS2005\HP_Photosmart_C5200_series.print_paper_size
454426685

print.printer_\\HERMONS2005\HP_Photosmart_C5200_series.print_paper_size_type
0

print.printer_\\HERMONS2005\HP_Photosmart_C5200_series.print_paper_size_unit
0

print.printer_\\HERMONS2005\HP_Photosmart_C5200_series.print_paper_width
8.50

print.printer_\\HERMONS2005\HP_Photosmart_C5200_series.print_reversed
false

print.printer_\\HERMONS2005\HP_Photosmart_C5200_series.print_scaling
0.60

print.printer_\\HERMONS2005\HP_Photosmart_C5200_series.print_shrink_to_fit
false

print.printer_\\HERMONS2005\HP_Photosmart_C5200_series.print_to_file
false

print.printer_\\HERMONS2005\HP_Photosmart_C5200_series.print_unwriteable_margin_bottom
0

print.printer_\\HERMONS2005\HP_Photosmart_C5200_series.print_unwriteable_margin_left
0

print.printer_\\HERMONS2005\HP_Photosmart_C5200_series.print_unwriteable_margin_right
0

print.printer_\\HERMONS2005\HP_Photosmart_C5200_series.print_unwriteable_margin_top
0

print.printer_\\HERMONS2005\Lexmark_510_Series.print_bgcolor
false

print.printer_\\HERMONS2005\Lexmark_510_Series.print_bgimages
false

print.printer_\\HERMONS2005\Lexmark_510_Series.print_command

print.printer_\\HERMONS2005\Lexmark_510_Series.print_downloadfonts
true

print.printer_\\HERMONS2005\Lexmark_510_Series.print_evenpages
true

print.printer_\\HERMONS2005\Lexmark_510_Series.print_footercenter

print.printer_\\HERMONS2005\Lexmark_510_Series.print_footerleft
&PT

print.printer_\\HERMONS2005\Lexmark_510_Series.print_footerright
&D

print.printer_\\HERMONS2005\Lexmark_510_Series.print_headercenter

print.printer_\\HERMONS2005\Lexmark_510_Series.print_headerleft
&T

print.printer_\\HERMONS2005\Lexmark_510_Series.print_headerright
&U

print.printer_\\HERMONS2005\Lexmark_510_Series.print_in_color
true

print.printer_\\HERMONS2005\Lexmark_510_Series.print_margin_bottom
0.5

print.printer_\\HERMONS2005\Lexmark_510_Series.print_margin_left
0.5

print.printer_\\HERMONS2005\Lexmark_510_Series.print_margin_right
0.5

print.printer_\\HERMONS2005\Lexmark_510_Series.print_margin_top
0.5

print.printer_\\HERMONS2005\Lexmark_510_Series.print_oddpages
true

print.printer_\\HERMONS2005\Lexmark_510_Series.print_orientation
0

print.printer_\\HERMONS2005\Lexmark_510_Series.print_pagedelay
500

print.printer_\\HERMONS2005\Lexmark_510_Series.print_paper_data
1

print.printer_\\HERMONS2005\Lexmark_510_Series.print_paper_height
11.00

print.printer_\\HERMONS2005\Lexmark_510_Series.print_paper_size
454426685

print.printer_\\HERMONS2005\Lexmark_510_Series.print_paper_size_type
0

print.printer_\\HERMONS2005\Lexmark_510_Series.print_paper_size_unit
0

print.printer_\\HERMONS2005\Lexmark_510_Series.print_paper_width
8.50

print.printer_\\HERMONS2005\Lexmark_510_Series.print_reversed
false

print.printer_\\HERMONS2005\Lexmark_510_Series.print_scaling
1.00

print.printer_\\HERMONS2005\Lexmark_510_Series.print_shrink_to_fit
true

print.printer_\\HERMONS2005\Lexmark_510_Series.print_to_file
false

privacy.cpd.extensions-tabmix
false

privacy.item.cookies
true

privacy.item.formdata
false

privacy.sanitize.migrateFx3Prefs
true

privacy.sanitize.promptOnSanitize
false

privacy.sanitize.sanitizeOnShutdown
true

privacy.sanitize.timeSpan
0

security.enable_java
true

security.warn_viewing_mixed
false

Graphics

Adapter Description
NVIDIA GeForce GTX 460 SE

Vendor ID
10de

Device ID
0e23

Adapter RAM
1024

Adapter Drivers
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um

Driver Version
8.17.12.8562

Driver Date
10-15-2011

Adapter RAM (GPU #2)
Unknown

Adapter Drivers (GPU #2)
Unknown

Direct2D Enabled
true

DirectWrite Enabled
true (6.1.7600.16763)

ClearType Parameters
ClearType parameters not found

WebGL Renderer
Google Inc. -- ANGLE (NVIDIA GeForce GTX 460 SE) -- OpenGL ES 2.0 (ANGLE 0.0.0.809)

GPU Accelerated Windows
1/1 Direct3D 10

[MrGatoChile]

You get many junk extensions, any extension wich made preview go
increasing the memory footprint.
Between the worse are

> Tabs Menu
> 1.4.8
> true
> {dc5d9a10-2736-11da-8cd6-0800200c9a66}

The funcionality is included in Tabmix plus, instead of the menu is
rightclicking accesible

> Adobe DLM (powered by getPlus(R))
> 1,6,2,48
> false
> {E2883E8F-472F-4fb0-9522-AC9BF37916A7}

Not necesary for download updates of adobe,Install User Agent Switcher
and when you need download an update change the UA to netscape 4.78.
You will download the correct installer without the download manager of
adobe, the files are named like install_flash_player_32bit.exe

>
> AVG Safe Search
> 12.0.0.1912
> false
> {1E73965B-8B48-48be-9C8D-68B920ABC1C4}

Fx already have a link reputation system, using with the avg webshield
is not necesary, i remember read in the web is a cause of constant
crashes or delay of firefox

>
> HP Smart Web Printing
> 4.60
> false
> smartweb...@hp.com

> IE Tab 2 (FF 3.6+)
> 4.1.3.1
> true
> {1BC9BA34-1EED-42ca-A505-6D2F1A935BBB}

If IE is already the memory hogh by excelence, adding theIE engine to
firefox speak by itself

> Restartless Restart
> 8
> true
> restartle...@erikvold.com

If the extension is made with restarless feature of firefox this is not
necesary, for all other increase the posibility of leaks for the not
compatible extensions with restartless

El 27/02/2012 12:16, bri.h...@gmail.com escribió:
> My firefox is using 1.2 gigs of RAM which is ridiculous. I tried the about:support, here's what I came up with...
>
>
>
> Application Basics
>
> Name
> Firefox
>
> Version
> 10.0.2
>
> User Agent
> Mozilla/5.0 (Windows NT 6.1; WOW64; rv:10.0.2) Gecko/20100101 Firefox/10.0.2
>
> Profile Directory
>
> Open Containing Folder
>
> Enabled Plugins
>
> about:plugins
>
> Build Configuration
>
> about:buildconfig
>
> Crash Reports
>
> about:crashes
>
> Memory Use
>
> about:memory
>
> Extensions
>
> Name
>
> Version
>
> Enabled
>
> ID
>

> Fast Video Download (with SearchMenu)
> 4.1.6
> true
> {c50ca3c4-5656-43c2-a061-13e717f73fc8}
>

> FlashGot
> 1.3.9
> true
> {19503e42-ca3c-4c27-b1e2-9cdb2170ee34}
>
> Fox To Phone
> 1.2.2
> true
> sendt...@martinezdelizarrondo.com
>

>

> Print/Print Preview
> 0.9
> true
> {19EB90DC-A456-458b-8AAC-616D91AAFCE1}
>
>
>

> Searchbar Autosizer
> 1.5.7
> true
> {655397ca-4766-496b-b7a8-3a5b176ee4c2}
>
>
>

[Ron Hunter]

> 1/1 Direct3D 10
>
>

You have quite a lot of of extensions. Each one takes up some ram. Do
you actually USE all of them? If not, consider paring the list
somewhat. The more extensions you have, the more likely there is to be
a conflict, and/or memory leak.
At the moment, Firefox is taking up 141meg, and I have about 20
extensions loaded.

[Asa Dotzler]

Thanks for using Firefox, but this is not a support forum. It is a
software development forum.

You can find Firefox support at http://support.mozilla.org/en-US/home

Good luck.
- A

[Art Kocsis]

This has been a frequently reported problem by many different users since
before v3.0 yet it does not seem to be even acknowledged let alone fixed.

At the moment I am looking a FF taking up 1.4 GB of (virtual) RAM plus
another .6 GB in two instances of Plugin-container. (1.1 + .04 GB
respectively private).

CPU usage is currently minimal but will eventually peg out at 100% of the
single CPU (out of two) that FF uses. And then crash.

If it wasn't for the session manager extension, I would long ago have been
looking for necks to break.

What does it take to get something as basic as this acknowledged and fixed?

Art

At 2/27/2012 10:43 AM, Ron Hunter wrote:
>On 2/27/2012 10:16 AM, bri.h...@gmail.com wrote:
>>My firefox is using 1.2 gigs of RAM which is ridiculous. I tried the
>>about:support, here's what I came up with...
>

[WLS]

On 02/27/2012 05:19 PM, Art Kocsis wrote:
> This has been a frequently reported problem by many different users
> since before v3.0 yet it does not seem to be even acknowledged let alone
> fixed.
>
> At the moment I am looking a FF taking up 1.4 GB of (virtual) RAM plus
> another .6 GB in two instances of Plugin-container. (1.1 + .04 GB
> respectively private).
>
> CPU usage is currently minimal but will eventually peg out at 100% of
> the single CPU (out of two) that FF uses. And then crash.
>
> If it wasn't for the session manager extension, I would long ago have
> been looking for necks to break.
>
> What does it take to get something as basic as this acknowledged and fixed?
>
> Art
>

What does it take for users to understand, keeping history forever,
never clearing the cache, opening a gazillion tabs at once, probably
several with flash, having a ton of extensions, loads of bookmarks, and
who knows what other factors, all have a bearing on how much memory is used.

I open one tab, never save browsing history, always clear the cache,
have 10 extensions, 4 themes, and 9 plugins.

My Firefox is currently using 204 MB, hasn't crashed in I don't know
when, and starts up really fast.

ymmv

Follow-up set to mozilla.support.firefox as requested

--
Thunderbird Daily | openSUSE 11.4 Linux
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[Kevin Tiernan]

Shouldn't the default settings within the browser. Be set to stop this happening. If it is due to having a full cache history etc?

Sent from my BlackBerry® PlayBook™
www.blackberry.com

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From: "WLS" <wls1...@REMOVEyahoo.com>
To: "dev-apps...@lists.mozilla.org" <dev-apps...@lists.mozilla.org>
Sent: 27 February 2012 23:22
Subject: Re: Higher Memory consumption a drastic problem even in Firefox 10

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[Art Kocsis]

Well, that is the typical snotty response that I have come to expect from
Mozilla.
"That's not the way <b>I</b> use FF, so don't bother me.." or
"It doesn't happen to me so it can't be FF..."

And you probably think you area typical user with only one tab open and
don't use any history! It reminds me of the buglist discussions years ago
regarding implementing tabs in Mozilla. Despite many user's requests the
Mozilla party line was: "Don't bother us with frivolous requests. If you
want tabs go use an extension." No wonder you are losing market share.

Art

[Ryan VanderMeulen]

On 2/27/2012 7:43 PM, Art Kocsis wrote:
> Well, that is the typical snotty response that I have come to expect
> from Mozilla.
> "That's not the way <b>I</b> use FF, so don't bother me.." or
> "It doesn't happen to me so it can't be FF..."
>

And by "Mozilla" you mean "random community member the same as yourself"
right? Or is anybody who replies to you "Mozilla"?

The response I see from Mozilla tends to be "Please file a bug so that
we can investigate your problem more". I don't call that snotty, I call
that trying to diagnose problems in an orderly fashion.

BTW, file a bug please :)

-Ryan

[Boris Zbarsky]

On 2/27/12 5:19 PM, Art Kocsis wrote:
> This has been a frequently reported problem by many different users
> since before v3.0 yet it does not seem to be even acknowledged let alone
> fixed.

There have been a number of fixes in this area, which have usually
helped those users who reported issues that could be reproduced.

The thing is, there is not a single problem here. There is a number of
related problems. There is no single fix that makes it all better,
therefore. When someone reports an issue, it can be analyzed and fixed;
that helps some people but not others who are seeing a problem with
similar symptoms but different causes.

> What does it take to get something as basic as this acknowledged and fixed?

Filing a bug and then helping developers pin down what is causing the
problem in your particular case.

The first step in diagnosing this is almost certainly to try disabling
all your extensions and seeing whether the problem persists. If it does
not, then the next step is figuring out which particular extension or
combination of extensions is triggering the issue and why. If the
problem is still present with all extensions disabled, that's useful
information.

The second step is to look at about:memory, both with and without
extensions and see what's using the memory. Attaching this output to
the bug (you can just copy/paste from about:memory) would probably help
developers pin down what's going on in your case.

Please do file a bug report on this.

Thanks,
Boris