Uploading data Tab survey

[dellape]

I keep getting the Error! message after hitting Submit data. I've
tried it about 10 times now.

[Oleg Kuznetsov]

Hello!

On 12 сен, 14:57, dellape <peens...@gmail.com> wrote:
> I keep getting the Error! message after hitting Submit data. I've
> tried it about 10 times now.

Yes, i am also seeing same problem. In Wireshark it looks so:
<DATA>
4413 60.747755 63.245.211.11 192.168.1.3 TLSv1 Application Data
4414 60.747998 63.245.211.11 192.168.1.3 TCP https > 42572 [FIN, ACK]
Seq=403 Ack=3378200 Win=194176 Len=0 TSV=3157739976 TSER=4408409
4415 60.748413 192.168.1.3 63.245.211.11 TLSv1 Encrypted Alert
4416 60.748502 192.168.1.3 63.245.211.11 TCP 42572 > https [FIN, ACK]
Seq=3378227 Ack=404 Win=8000 Len=0 TSV=4408964 TSER=3157739976
4417 61.050989 63.245.211.11 192.168.1.3 TCP https > 42572 [RST]
Seq=404 Win=0 Len=0
4418 61.052624 63.245.211.11 192.168.1.3 TCP https > 42572 [RST]
Seq=404 Win=0 Len=0

And after that, Test Pilot shows "Error" message. Any ideas? Thanks.

Best Regards,
Oleg.

[dellape]

any news on this?! still having the same problem =\

[darth-norman]

I have the same problem.. cant upload the data, dont know why.

[SeLarin]

I've got the same message many times. Should we repeat data submission
until the success?

[Jono DiCarlo]

Hi everybody,
Sorry you're having this error! Let me see what I can do to diagnose
it.

First of all, can you connect to https://testpilot.mozillalabs.com
normally? The upload is just an XMLHttpRequest, so anything that
would prevent you from reaching the site in your browser would prevent
the upload from working as well.

Second, are any of you connecting from behind a company firewall or
anything like that?

We're going to send out a minor version update of the Test Pilot
extension, 0.2.2, this week. I'll try to get some better error
handling into 0.2.2. Even if it doesn't fix the problem, hopefully
the improved error handling will enable us to get some better
information about why the upload isn't working for you. I'll post
another message to this thread when 0.2.2 is ready to go out.

Thanks for your patience while we work out these bugs.
--Jono, Mozilla Labs

[SeLarin]

Hi! I can connect to https://testpilot.mozillalabs.com without any
errors. AFAIK, I've no any firewalls between my computer and the
server.

[Oleg Kuznetsov]

Hello!

On 14 сен, 22:40, Jono DiCarlo <j...@mozilla.com> wrote:
>
> First of all, can you connect tohttps://testpilot.mozillalabs.com

> normally? The upload is just an XMLHttpRequest, so anything that
> would prevent you from reaching the site in your browser would prevent
> the upload from working as well.
>
> Second, are any of you connecting from behind a company firewall or
> anything like that?
>

1) I can connect to Test Pilot page without any problem.
2) I am behind the router (with build-in firewall, type of connection
is WiFi.), but this shouldn't to the problem, because almost all
applications (except BitTorrent and other p2p tools, which requires to
open a port for inbound connections) are working normally.

For me, it looks like Test Pilot sends data correctly, but something
is wrong going on ending stage of transmission (may be i am wrong,
though).
My system:
UA: Mozilla/5.0 (X11; U; Linux i686; ru; rv:1.9.1.3) Gecko/20090824
Firefox/3.5.3
OS: Fedora 11

Can i provide more info?

Best Regards,
Oleg.

[Simon Shek]

Same here. I'm having problem to upload the data.

Yes, I can connect to the Test Pilot website. I'm behind the router
too.

[dellape]

Same here.

Can connect to the site.
And im behind a router with firewall.

[Artem Nalyzhnyy]

Hi,

On Sep 14, 9:40 pm, Jono DiCarlo <j...@mozilla.com> wrote:
> Hi everybody,
> Sorry you're having this error!  Let me see what I can do to diagnose
> it.

Perhaps it it's caused by continuing data collecting bug described on
the forum.

I have the same error on (looks like after) result submitting. At the
same time as I can see on chrome://testpilot/content/status-complete.html
page there is still activity on the graph (I have data for the last 10
days at the moment).

extensions.testpilot.lastversion = 0.2.1
extensions.testpilot.tabsExperiment.numDays = 7
extensions.testpilot.tabsExperiment.startDate = Sat Sep 05 2009
16:36:53 GMT+0300 (GTB Daylight Time)
extensions.testpilot.taskstatus.1 = 4

--
Artem Naluzhnyy

[Sjon Hortensius]

I had the same problem, it was fixed by re-installing / updating the
test, by clicking 'Download Free' on https://testpilot.mozillalabs.com/

Shouldn't there be notification about an updated extension?

[dellape]

Hmm didnt help here =(

On 16 sep, 13:08, Sjon Hortensius <sjon.hortens...@gmail.com> wrote:
> I had the same problem, it was fixed by re-installing / updating the

> test, by clicking 'Download Free' onhttps://testpilot.mozillalabs.com/

[Oleg Kuznetsov]

Doesn't work for me, too :(

Best Regards,
Oleg.

[fatman]

It is strange, while I did not have any problems uploading the data,
it did take some time. To insure that I was not hung up, I opened the
properties box for my connection, and saw the outbound connection
stats indicating data being sent. Since I still suffer with dial up,
it did take a good 10 minutes, but the data seemed to have gotten
through.

[dellape]

He does upload the data it seems, but when he's done it gives an
error. The closing of the connection gives an error it seems.

[dellape]

Any progress on this issue?

[dellape]

what the hell.....it worked!! =D

The thing that's different atm, that i changed my windows XP theme to
classic.......that cant be it right?

[Oleg Kuznetsov]

Hi! I just tried to upload data and finally the process of uploading
was finished successfully. I have no idea why, because on my side
there was no changes in connection type or anything related to
Firefox. I hope, that next version of Test Pilot will show more
detailed reports about errors (because, just "Error" message is not
enough :) ). Thank you.

Best Regards,
Oleg.

[jinghua zhang]

Hi Oleg, dellape and fatman, 

Sorry to hear that you had the submission error and thank you for your patience. We are trying to dig out reasons for this problem and we heard different descriptions from people on when it happened and how it was solved. Sorry about it again. We will work on it and try to get is solved before the next test.

Jinghua 

2009/9/28 Oleg Kuznetsov <xpilo...@gmail.com>

[brianpeiris]

Some more information about this error.

I've been trying to upload my data for more than a week now and I
still haven't been able to complete the upload. The upload runs for
about 1.5 minutes and, according to Firebug, the server closes the
connection with a '500 Internal Server Error' code and an empty
response body. The request's "Content-Length" header shows about
6.52MB. Monitoring the upload speed also shows an average of 77kB/s
for 1.5 minutes which is about 6.5MB of transferred data.

I've use one of Test Pilot's internal functions to retrieve the data
manually by running the following code in Firebug:


/***
!!!WARNING!!! Do not run this code unless
you know what you are doing. It may cause your
browser to freeze for several minutes and/or crash.
***/

var data = getDbContents();

console.log(data.length);

dataText = data.map(function (datum) datum.toSource()).join('\n');

var ta = document.createElement('textarea');
ta.value = dataText;
document.body.appendChild(ta);


The result is about 40,600 lines of data and the text saves to about
4.52MB in ASCII.
(Note that the HTTP request encodes the data before sending it, which
adds a couple of MB)

My only guess is that the server times out due to the size of the
upload.

Hope this helps.

-- Brian Peiris.

On Sep 14, 2:40 pm, Jono DiCarlo <j...@mozilla.com> wrote:
> Hi everybody,
> Sorry you're having this error!  Let me see what I can do to diagnose
> it.
>

> First of all, can you connect tohttps://testpilot.mozillalabs.com

[brianpeiris]

Yay! Test Pilot 0.3 fixed this issue for me. The data for the tab
survey upload succesfully (and quickly!) on the first try after
updating to 0.3. Now on to more tests!

[jinghua zhang]

Hi Brian, 

We should thank you for that! Your previous email helped us a lot! :)

Jinghua