Does anyone have any experience of dealing with these people,
especially when there's a problem with their order? I received my
leather diary on Thursday, but since there was a problem with it, I've
tried to contact them about it. No reply so far from any of their
email addresses. I haven't had a chance yet to think about phoning
them.
The problem is that when I opened the parcel, it was immediately
obvious that someone else had opened up the rather nice packaging,
peeled the sticker off, put a tear in the closure tab, and put creases
in some of the pages of the diary and address book. Considering that I
bought it as a gift, it isn't presentable as such. So it's sat there
gathering dust until they get back to me to arrange a replacement.
> Does anyone have any experience of dealing with these people,
> especially when there's a problem with their order? I received my
> leather diary on Thursday, but since there was a problem with it, I've
> tried to contact them about it. No reply so far from any of their
> email addresses. I haven't had a chance yet to think about phoning
> them.
> The problem is that when I opened the parcel, it was immediately
> obvious that someone else had opened up the rather nice packaging,
> peeled the sticker off, put a tear in the closure tab, and put creases
> in some of the pages of the diary and address book. Considering that I
> bought it as a gift, it isn't presentable as such. So it's sat there
> gathering dust until they get back to me to arrange a replacement.
Managed to phone them today. Seems they haven't got any of my emails
to none of their addresses. OK... They said they'd see to it this
afternoon and give me a call back before the end of business. They
hadn't. We'll see if they ship anything in the post.
On Jan 29, 10:42 am, AndyH <Lerweg...@gmail.com> wrote:
> An order went missing from them. It took them a long time to do
> anything, including reply, so I went to Visa and got a chargeback
> against them.
> They were selling their goods at RRP so I started buying from Amazon,
> who were much cheaper at the time.
> Best of luck
> On Jan 28, 6:05 pm, "Richard W. Jones" <rich...@menwithhill.net>
> wrote:
> > Hello all,
> > Does anyone have any experience of dealing with these people,
> > especially when there's a problem with their order? I received my
> > leather diary on Thursday, but since there was a problem with it, I've
> > tried to contact them about it. No reply so far from any of their
> > email addresses. I haven't had a chance yet to think about phoning
> > them.
> > The problem is that when I opened the parcel, it was immediately
> > obvious that someone else had opened up the rather nice packaging,
> > peeled the sticker off, put a tear in the closure tab, and put creases
> > in some of the pages of the diary and address book. Considering that I
> > bought it as a gift, it isn't presentable as such. So it's sat there
> > gathering dust until they get back to me to arrange a replacement.
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