Books missing from padded envelope.

[Bruce Atchison - author]

Greetings;

A customer just e-mailed me that the 2 books she ordered from me weren't in
the padded envelope. All this person found was an apology note from the
post office. I sealed the package well so the books didn't just fall out.
As a result of this, my customer is out $50 and 2 of my books didn't arrive
where they should have. What can I do about this mail tampering? What
compensation can I receive from U.S. Post for this theft of my books?

Sincerely,

Bruce Atchison - author of Deliverance from Jericho (Six Years in a Blind
School) and When a Man Loves a Rabbit ((Learning and Living With Bunnies).

Blog: http://canadianauthors.ning.com/profile/batchison

[Towse]

RWApriste wrote:
> Unless the shipment was insured, I suspect you and your customer are both
> losers in this deal. Insurance on USPS shipments is a good idea. If this were
> between my customer and me, I would send another set of books and come away a
> wiser man.

I bought a book for a relative that got lost in the mail under similar
circumstances. The vendor (who was also the author) mailed me another
with no questions asked.

I thought that was a remarkable gesture.

(Hi, Bob! You're a gem! Thanks, again!)

--
Sal

Ye olde swarm of links: thousands of links for writers, researchers and
the terminally curious <http://writers.internet-resources.com>