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Staples Easy Rebates / Parago nightmare
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Jonathan Kamens  
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 More options Apr 10 2005, 11:28 pm
Newsgroups: misc.consumers
From: j...@kamens.brookline.ma.us (Jonathan Kamens)
Date: Mon, 11 Apr 2005 03:28:20 +0000 (UTC)
Local: Sun, Apr 10 2005 11:28 pm
Subject: Staples Easy Rebates / Parago nightmare
In general I've poo-pooed the rebate naysayers in this newsgroup, but a
recent experience with "Staples Easy Rebates" has left me with second
thoughts about the whole rebate thing.  In short, I bought a $50
product from Staples on February 28, 2005.  The product was eligible
for a $10 cash rebate, which I submitted correctly through
www.stapleseasyrebates.com later the same day.  Parago, Staples' rebate
processing vendor, is refusing to pay me the $10.  Their claimed
reasons for doing so make no sense and contradict the tracking
information about my submission that is visible to me on
www.stapleseasyrebates.com.  I can't figure out whether their behavior
is massively incompetent or purposefully dishonest, but in either
case, it's simply not acceptable.

I've posted the entire story at
http://www.mit.edu/~jik/staples-story/, which I'm keeping current with
updates as they occur.


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Jonathan Kamens  
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 More options Apr 11 2005, 10:27 am
Newsgroups: misc.consumers
From: j...@kamens.brookline.ma.us (Jonathan Kamens)
Date: Mon, 11 Apr 2005 14:27:49 +0000 (UTC)
Local: Mon, Apr 11 2005 10:27 am
Subject: Re: Staples Easy Rebates / Parago nightmare

Bob Horvath <bhorvat...@comcast.net> writes:
>I had a problem with the easy rebate around Christmas time, and I
>called the Staples store, and the manager told me to just bring in the
>rejection card, and he issued me an in store rebate card on the spot,
>that I was able to use immediately.

Yes, I could do that, but as I told the guy who suggested
that I call them on the phone, that's not really the point.
The way Parago has handled my rebate submission is simply
not acceptable by any definition.  I'm no longer fighting
with them to get my $10, although to be sure I won't give up
until I get it somehow.  I'm fighting with them to shine some
light on their incompetence and/or dishonesty in an effort to
make some progress, however small, toward putting a stop to
it.

Frankly, what they *want* you to do is to find some workaround
like "call on the phone" or "ask the store manager for a gift
card" so that they can keep abusing *most* people into not
getting their rebates and only have to pay off the few who
make a big stink.  If you let them get away with that, you're
part of the problem.


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Jonathan Kamens  
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 More options Apr 11 2005, 9:51 am
Newsgroups: misc.consumers
From: j...@kamens.brookline.ma.us (Jonathan Kamens)
Date: Mon, 11 Apr 2005 13:51:15 +0000 (UTC)
Local: Mon, Apr 11 2005 9:51 am
Subject: Re: Staples Easy Rebates / Parago nightmare
"larry moe 'n curly" <larrymoencu...@my-deja.com> writes:

>Did you try phoning them?  I've had much better luck by phoning than by
>e-mailing.  In fact I can't think of a single instance where a rebate
>problem of mine was solved through e-mail.

First of all, I've heard plenty of stories of people getting
stuck on the phone for an hour or more to get one of these
issues resolved.  No thanks.

Second, if I call them, I've got no non-repudiable record of
what transpired.  That's not acceptable, especially given the
tendency of the rebate processors to demand proof of
everything, sometimes repeatedly, as one of their techniques
for avoiding paying out rebates.

Third, this has reached the point where it's no longer only
about the $10, it's about taking a stand and not letting
Staples and Parago get away with treating people like this.
The point is that I was treated badly by e-mail, and that's
got to be stood up to whether or not I would have been
treated better had I called.


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larry moe 'n curly  
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 More options Apr 11 2005, 9:41 am
Newsgroups: misc.consumers
From: "larry moe 'n curly" <larrymoencu...@my-deja.com>
Date: 11 Apr 2005 06:41:06 -0700
Local: Mon, Apr 11 2005 9:41 am
Subject: Re: Staples Easy Rebates / Parago nightmare

Jonathan Kamens wrote:
> I bought a $50 product from Staples on February 28, 2005.
> The product was eligible for a $10 cash rebate, which I
> submitted correctly through www.stapleseasyrebates.com
> later the same day.  Parago, Staples' rebate processing
> vendor, is refusing to pay me the $10.
> I've posted the entire story at
> http://www.mit.edu/~jik/staples-story/, which I'm keeping current
with
> updates as they occur.

Did you try phoning them?  I've had much better luck by phoning than by
e-mailing.  In fact I can't think of a single instance where a rebate
problem of mine was solved through e-mail.

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Jonathan Kamens  
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 More options Apr 11 2005, 12:11 pm
Newsgroups: misc.consumers
From: j...@kamens.brookline.ma.us (Jonathan Kamens)
Date: Mon, 11 Apr 2005 16:11:08 +0000 (UTC)
Local: Mon, Apr 11 2005 12:11 pm
Subject: Re: Staples Easy Rebates / Parago nightmare

Bill <billru...@prodigy.net> writes:
>First, you should just tell people here
>that the initial issue was that they sent you a check and it
>claimed to be cashed and you said you never received it.

Your summary of my story is inaccurate.  If it were accurate,
I'd be a lot less upset than I am now.

Their Web site claims that they sent me a check which has
cleared.  In contrast, they've asserted in repeated e-mails to
me over several weeks that I the rebate offer to which I
responded has as an option the choice of a gift instead of a
rebate, and that I chose to receive the gift.  So we've got
(a) them claiming that the offer to which I responded had an
option which in fact it did not, (b) them claiming that I
made a choice when submitting my rebate request that not only
didn't I make, but I *couldn't* have made since that choice
did not exist when I submitted the request, (c) them making
claims that are flat-out contradicted by the information that
I can see on their Web site, (d) them making these claims
over and over again despite the fact that I've pointed out to
them over and over again that they're wrong, and (e) them
refusing to even acknowledge, let alone address, my
assertions that their claims are incorrect.

This goes way beyond a simple lost check.  This is monumental
incompetence by a number of different people (since a number
of different people at Parago have responded to my e-mails and
have all made the same mistakes listed above), and/or a
corporate policy which prevents them from doing the
independent thinking and research necessary to verify that the
claims they're making are wrong, and/or intentional dishonesty
to avoid paying me the rebate they owe me.

I admit that the later possibility is unlikely, but I'm a lot
more likely to believe it now than I was before this fiasco.
In any case, even if what's going on does not reflect
intentional dishonesty, it's still completely unacceptable,
and I'm going to do everything I can to fight against it.

Some people look for the best way to solve the problem for
them.  I look for the best way to solve the problem for
everyone else, so other people don't have to experience the
problem I experienced.


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Jonathan Kamens  
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 More options Apr 11 2005, 12:51 pm
Newsgroups: misc.consumers
From: j...@kamens.brookline.ma.us (Jonathan Kamens)
Date: Mon, 11 Apr 2005 16:51:07 +0000 (UTC)
Local: Mon, Apr 11 2005 12:51 pm
Subject: Re: Staples Easy Rebates / Parago nightmare

Howard <stil...@email.com.> writes:
>So basically, you know HOW to get results, you just don't WANT to.

No.  I'm not aiming for the results you seem to think I'm
aiming for.

Do you really think I'd be devoting this much time to this if
it were just about the $10?  My time is worth a lot more than
that.

As I've said several times already, what I'm trying to do is
to stop Staples and Parago from putting other people through
what they've put me through.  The treatment I've suffered at
their hands is unacceptable, and I don't think they should be
allowed to continue treating people that way.

Going to the store or calling Parago on the phone to get my
rebate is treating the symptoms, not treating the disease.

Since I've made this particular point several times in several
different ways now, I'm going to stop wasting my time
repeating myself.  To those of you who want to keep
criticizing me for trying to make the world a better place for
other people, hey, knock yourselves out.


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Bill  
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 More options Apr 11 2005, 2:37 pm
Newsgroups: misc.consumers
From: Bill <billru...@prodigy.net>
Date: Mon, 11 Apr 2005 18:37:47 GMT
Local: Mon, Apr 11 2005 2:37 pm
Subject: Re: Staples Easy Rebates / Parago nightmare

Jonathan Kamens wrote:

> Howard <stil...@email.com.> writes:

> As I've said several times already, what I'm trying to do is
> to stop Staples and Parago from putting other people through
> what they've put me through.  The treatment I've suffered at
> their hands is unacceptable, and I don't think they should be
> allowed to continue treating people that way.

If you want to do that, then posting here does no good. File
your complaints with the FTC and others and hope for the best.
What you're describing is rare (I've never heard of a similar
complaint, and I have heard of a lot of them) and you already
know that emailing them is not resolving the problem.

Bill


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Bill  
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 More options Apr 11 2005, 11:56 am
Newsgroups: misc.consumers
From: Bill <billru...@prodigy.net>
Date: Mon, 11 Apr 2005 15:56:15 GMT
Local: Mon, Apr 11 2005 11:56 am
Subject: Re: Staples Easy Rebates / Parago nightmare

Yuck, so much rhetoric. First, you should just tell people here
that the initial issue was that they sent you a check and it
claimed to be cashed and you said you never received it. Of
course, you claim they probably never sent it (very unlikely
from my experience) and are trying to rip you off and things
have gotten progressively worse from there.

I would suggest a) call Parago. You claim you want proof so you
don't want to call but what are you getting in all that crap
you've been exchanging with them via email? Certainly no
satisfaction. so it should be obvious that you need to try
another approach (I do not consider your posting here as
qualifying). If that does not work, b) I would just go visit
your local Staples store, as someone else recommended. Hopefully
the manager will see the problems you've had and will give you
the refund, or maybe a gift card for the amount (which, while
not as good as cash at least provides somewhat of a resolution.

You could also try c) contact Staples customer service via email
but I am not sure how much success you'll have there. There is a
Staples Office of the President that is generally good with
problems but I don't know that you can email them. You can
probably find their number via Google, or if not I know it's on
Fatwallet.com.

Bill


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Jonathan Kamens  
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 More options Apr 11 2005, 3:01 pm
Newsgroups: misc.consumers
From: j...@kamens.brookline.ma.us (Jonathan Kamens)
Date: Mon, 11 Apr 2005 19:01:02 +0000 (UTC)
Local: Mon, Apr 11 2005 3:01 pm
Subject: Re: Staples Easy Rebates / Parago nightmare

Bill <billru...@prodigy.net> writes:
>If you want to do that, then posting here does no good.

I disagree.  Posting here and in other public forums about
the problems I've experienced has three beneficial effects:

1) It puts pressure on Staples and Parago to clean up their
act.  Reputable companies don't like to look bad in public.
Parago may be disreputable (it's not entirely clear to me),
but I certainly would call Staples a reputable company.  They
*will* care about Parago's behavior being widely publicized.
The more people get treated that way by Parago and publicize
it, the more Staples will care.  Silence is the enemy of
reform.

2) Some people decide not to patronize businesses based on
negative information they learn about them.  In my research on
rebate problems, I've found several instances in which people
indicated that they have stopped patronizing a particular
business because of its shady rebate practices.  Staples uses
"Easy Rebates" to attract customers; why shouldn't I do the
opposite and thus give them a financial incentive to clean up
their act?

3) Lots of people in this newsgroup have taken the position
that all the rebate companies are legit and the people who
aren't getting their rebates must be doing something wrong.
Until recently I mostly believed that as well, but my
experience at Parago has convinced me otherwise.  I think it
is necessary and appropriate to provide documented cases
where rebate processors behave inappropriately to rebut the
claims that this never happens.

>File
>your complaints with the FTC and others and hope for the best.

Already done.

>What you're describing is rare (I've never heard of a similar
>complaint, and I have heard of a lot of them)

You really have no way of knowing how rare what happened to me
is, since as we've already discussed, most people to whom
this happens either give up, call and get it straightened out
on the phone, or go to the store and get it straightened out
there.

I could easily make the opposite argument and say that if it
happened to me, then given how many millions of rebate
submissions Parago processes, it clearly must be happening to
other people as well.

Finally, even if it's true that the specific thing that went
wrong in my rebate submission is rare, the fact of the matter
is that a reputable company needs to have policies and
procedures in place to be able to handle in an appropriate
fashion whatever rare situations come up.  It's clear that
Parago doesn't have such policies and procedures; in fact, it
appears that their policies and procedures encourage their
employees to behave inappropriately.  This means that even if
the specific lossage that happened to my rebate never happens
to anyone else, other rare lossages will happen to other
rebates, and those will be handled inappropriately just like
mine was.


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larry moe 'n curly  
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 More options Apr 11 2005, 5:13 pm
Newsgroups: misc.consumers
From: "larry moe 'n curly" <larrymoencu...@my-deja.com>
Date: 11 Apr 2005 14:13:04 -0700
Local: Mon, Apr 11 2005 5:13 pm
Subject: Re: Staples Easy Rebates / Parago nightmare

Jonathan Kamens wrote:
> "larry moe 'n curly" <larrymoencu...@my-deja.com> writes:
> >Did you try phoning them?  I've had much better luck by
> >phoning than by >e-mailing.  In fact I can't think of a
> >single instance where a rebate problem of mine was solved
> >through e-mail.

> First of all, I've heard plenty of stories of people getting
> stuck on the phone for an hour or more to get one of these
> issues resolved.  No thanks.

Bad cell plan that makes you pay for toll-free numbers?

Parago has never taken anything close to an hour, but they're busiest
on Monday mornings.  Middle of the day is usually fastest.

> Second, if I call them, I've got no non-repudiable record of
> what transpired.  That's not acceptable, especially given the
> tendency of the rebate processors to demand proof of
> everything, sometimes repeatedly, as one of their techniques
> for avoiding paying out rebates.

Tape recorder -- legal in most states, even without the other party's
permission or knowledge.  Also Parago's weasel factor rating is much
lower than TCA Fulfillment's and Best Buy's.  You couldn't do worse
than you have been with e-mail.  E-mail usually results in lots of
general answers that don't address my specific case or that ignore what
I've already told them (even if it's quoted back in the reply).

> Third, this has reached the point where it's no longer only
> about the $10, it's about taking a stand and not letting
> Staples and Parago get away with treating people like this.
> The point is that I was treated badly by e-mail, and that's
> got to be stood up to whether or not I would have been
> treated better had I called.

www.bbb.org , www.ftc.gov (complain against Parago, Staples, and the
company behind the rebate product), and www.staples.com (tell the
latter that you've gotten nowhere by talking directly to Parago).

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The Real Bev  
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 More options Apr 11 2005, 5:28 pm
Newsgroups: misc.consumers
From: The Real Bev <bash...@myrealbox.com>
Date: Mon, 11 Apr 2005 14:28:43 -0700
Local: Mon, Apr 11 2005 5:28 pm
Subject: Re: Staples Easy Rebates / Parago nightmare

I'm amazed that you've had time to amass all the email at the web site in only
two months.  I think that somehow they made a typo entering SOMETHING which
dropped you into the wrong hopper.  That happened to me once, and the guy on
the other the of the telephone figured out the problem and solved it within
two minutes.  Took another couple of weeks for the check to arrive, but we
can't have everything.

Give the phone call a try.  You've already spent hours on this project, so why
not blow another one on the phone?  If that gives no satisfaction, bundle up
everything you've got, haul it into the Staples store and insist that the
manager (call ahead to find out his name and make sure he's there) pay you the
$10.

--
Cheers,
Bev
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Rule 18:  Always tip your hat before striking a lady.


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The Real Bev  
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 More options Apr 11 2005, 5:36 pm
Newsgroups: misc.consumers
From: The Real Bev <bash...@myrealbox.com>
Date: Mon, 11 Apr 2005 14:36:33 -0700
Local: Mon, Apr 11 2005 5:36 pm
Subject: Re: Staples Easy Rebates / Parago nightmare

Jonathan Kamens wrote:
> You really have no way of knowing how rare what happened to me
> is, since as we've already discussed, most people to whom
> this happens either give up, call and get it straightened out
> on the phone, or go to the store and get it straightened out
> there.

Not being a gambler, my sucker bet is a dime.  I bet my dime, which I will
give to the first beggar I see after your post confirming my supposition, that
you are the victim of a typographical error that will HAVE to be solved by a
human with eyes and a brain. Bite the bullet, make the phone call, and keep
moving up the chain until you encounter a person with a triple-digit IQ.

You are not harming anyone you want to harm, and you are annoying a lot of
people who would probably be on your side if you weren't such a strident
whiner, albeit well-organized.

> I could easily make the opposite argument and say that if it
> happened to me, then given how many millions of rebate
> submissions Parago processes, it clearly must be happening to
> other people as well.

Yes, but unless you want to go to law school and sue the bastards yourself,
you aren't doing anything at all toward halting these nefarious rebate
schemes.

> Finally, even if it's true that the specific thing that went
> wrong in my rebate submission is rare, the fact of the matter
> is that a reputable company needs to have policies and
> procedures in place to be able to handle in an appropriate
> fashion whatever rare situations come up.  It's clear that
> Parago doesn't have such policies and procedures; in fact, it
> appears that their policies and procedures encourage their
> employees to behave inappropriately.  This means that even if
> the specific lossage that happened to my rebate never happens
> to anyone else, other rare lossages will happen to other
> rebates, and those will be handled inappropriately just like
> mine was.

See above.

--
Cheers,
Bev
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Rule 18:  Always tip your hat before striking a lady.


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The Real Bev  
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 More options Apr 11 2005, 5:41 pm
Newsgroups: misc.consumers
From: The Real Bev <bash...@myrealbox.com>
Date: Mon, 11 Apr 2005 14:41:20 -0700
Local: Mon, Apr 11 2005 5:41 pm
Subject: Re: Staples Easy Rebates / Parago nightmare

Bill wrote:

> ,,,If that does not work, b) I would just go visit
> your local Staples store, as someone else recommended. Hopefully
> the manager will see the problems you've had and will give you
> the refund, or maybe a gift card for the amount (which, while
> not as good as cash at least provides somewhat of a resolution.

After several trips to the store, the Office Max manager gave me a $5 gift
certificate for my improperly-rejected $5 rebate (I had shown him proof).  I
told him I'd take it if he'd buy it back from me on the spot for cash.  He
agreed.

Several months later the rebate check arrived, perhaps 6 months after
submission.  I cashed it.  One for our side.

--
Cheers,
Bev
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Rule 18:  Always tip your hat before striking a lady.


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anon  
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 More options Apr 11 2005, 6:50 pm
Newsgroups: misc.consumers
From: "anon" <l...@120sdedu.com>
Date: Mon, 11 Apr 2005 18:50:21 -0400
Local: Mon, Apr 11 2005 6:50 pm
Subject: Re: Staples Easy Rebates / Parago nightmare
don't dimiss rebate horror stories... as you're finding, they're true.

count me in the "purposefully dishonest" camp.. both my father and i
recently had Seagate rebates denied for no valid reason.  When each of us
called to complain, the CSR validated them but refused to say why they had
been invalidated.  I think it is because they are now invalidating large
numbers of rebates and only paying those of consumers who complain and have
photocopies of everything that can prove they followed the instructions.  I
even use a postage meter and photocopy the stamped envelope I use to take
every excuse away.

i'm sure it's just crazy me, & that Parago is a wonderfully upstanding,
ethical company.  But a lot of others are coming up with this crazy shit...
take a look at fatwallet.com forums.  I'm not the only one who thinks what I
do.  I don't think it's a matter of typos, no way.  When I called about the
Seagate rebate, everything they had was correct -- and refused to say why it
was invalid???  Come on..

fwiw, i've found letters copied to attorneys general and/or the FTC CC'd to
the involved companies' CEOs to be pretty effective.  Most large companies
have a presidential escalations dept. where the people have the power to get
things done.  I imagine with the recent CompUSA FTC ruling, rebate issues
get even higher priority.

And write to Eliot Spitzer of NY even if you don't live there.  You think
any CEO wants Spitzer to come knocking?  no way!  Whatever you think of the
guy, he's one of the few nowadays standing up for the consumer... he can and
will bring down the hammer.


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actualnamenos...@wmconnect.com  
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 More options Apr 11 2005, 7:39 pm
Newsgroups: misc.consumers
From: actualnamenos...@wmconnect.com
Date: 11 Apr 2005 16:39:20 -0700
Local: Mon, Apr 11 2005 7:39 pm
Subject: Re: Staples Easy Rebates / Parago nightmare

Jonathan Kamens wrote:
> Their Web site claims that they sent me a check which has
> cleared.  In contrast, they've asserted in repeated e-mails to
> me over several weeks that I the rebate offer to which I
> responded has as an option the choice of a gift instead of a
> rebate, and that I chose to receive the gift.

Phone Parago while their office in Texas is open, and try to speak with
somebody located there rather than in India, where employees are
allowed little discretion.  Mention:

1)You never received a check or a prize;

2)you requested a cash rebate rather than a prize;

3)it makes no sense for their records to show both that your check
cleared AND that you received a prize when consumers are allowed only
one of those choices.

I believe Parago has you mixed up with 1-2 other customers.

misc.consumers appears to have little impact on consumers and is filled
mostly with messages from people who always take the side of the
merchant or who argue about politics or discrimination against fat
people.  You'll have a wider audience at www.fatwallet.com, along with
better advice about rebates (forum dedicated to them).


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Jonathan Kamens  
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 More options Apr 11 2005, 8:37 pm
Newsgroups: misc.consumers
From: j...@kamens.brookline.ma.us (Jonathan Kamens)
Date: Tue, 12 Apr 2005 00:37:12 +0000 (UTC)
Local: Mon, Apr 11 2005 8:37 pm
Subject: Re: Staples Easy Rebates / Parago nightmare

Howard <stil...@email.com.> writes:
>> 1) It puts pressure on Staples and Parago to clean up their
>> act.  Reputable companies don't like to look bad in public.

>Neither company is here.  Neither company gives a damn about Usenet.

You're right, neither Staples nor Parago reads misc.consumers.  They
do, however, know that the Internet, blogs, discussion groups, etc.
are., and they also know that I'm posting about their escapades widely
in as many appropriate Internet forums as I can find, because I've
told them.

You're quite a ways behind the times if you doubt that companies
nowadays take word-of-mouth campaigns (both positive and negative)
seriously.  There's a whole segment of the PR industry dedicated to
figuring out how to do effective word-of-mouth campaigns.  You should
see the great New Balance ads that have been posted around Boston
recently (I don't know if that campaign has been running in other
towns, since Boston is New Balance's HQ).

In my experience, threatening to publish bad behavior on the Internet,
a threat that I employ only when the company I'm dealing with is
clearly in the wrong and they know it and yet don't wish to admit, has
always succeeded in convincing them to see the error of their ways.

>> 2) Some people decide not to patronize businesses based on
>> negative information they learn about them.  In my research on

>I know I fully intend to make a >$10 purchase at Staples as soon as
>possible, based on your posts alone.

>> 3) Lots of people in this newsgroup have taken the position
>> that all the rebate companies are legit and the people who

>Lying is going to improve your case.  Certainly.

>I challenge you to name ONE person (other than, as you have admitted,
>yourself) who thinks ALL rebate companies are legit.

You're quite good at selectively quoting other people's postings,
taking small bits of them out of context to distort the overall point
to which you're responding so that you can attack your straw man
rather than the actual point that was being made.

I don't know, maybe you're right, maybe there isn't anyone here who has
ever said outright that every rebate company is legit.  So I misspoke.
My point, however, which still stands, is that there are people here
who regularly dismiss out of hand the claims posted by others that
rebates are a scam and the rebate companies are out to reject valid
claims more often than not.

In any case, you've convinced me that you're more interested in
pedantic nit-picking than in serious reasoned discussion.  Since the
latter is what I'm interested in, I see no reason for us to continue
interact with each other.... *plonk*


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Robert Morrisette  
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 More options Apr 11 2005, 9:39 pm
Newsgroups: misc.consumers
From: "Robert Morrisette" <write...@worldnet.att.net>
Date: Tue, 12 Apr 2005 01:39:03 GMT
Local: Mon, Apr 11 2005 9:39 pm
Subject: Re: Staples Easy Rebates / Parago nightmare

"Jonathan Kamens" <j...@kamens.brookline.ma.us> wrote in message

news:d3cqsk$pk3$1@jik.kamens.brookline.ma.us...

I've bought 5 -6 rebate items from staples.com and submitted the rebate
information online and always received a check as promised. This includes 3
rebates for Turbotax.

Sabu


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Bill  
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 More options Apr 11 2005, 11:24 pm
Newsgroups: misc.consumers
From: Bill <billru...@prodigy.net>
Date: Tue, 12 Apr 2005 03:24:30 GMT
Local: Mon, Apr 11 2005 11:24 pm
Subject: Re: Staples Easy Rebates / Parago nightmare

Jonathan Kamens wrote:

> Howard <stil...@email.com.> writes:
> >> 1) It puts pressure on Staples and Parago to clean up their
> >> act.  Reputable companies don't like to look bad in public.

> >Neither company is here.  Neither company gives a damn about Usenet.

> You're right, neither Staples nor Parago reads misc.consumers.  They
> do, however, know that the Internet, blogs, discussion groups, etc.
> are., and they also know that I'm posting about their escapades widely
> in as many appropriate Internet forums as I can find, because I've
> told them.

You know what? They (ESPECIALLY the retailers) know about
Fatwallet even more than these newsgroups. And you'll reach more
people interested in rebates there, too. What you may also get
that you don't want is more knowledgeable people who tell you
that the way you're going about this is bullshit and that your
best approach is to contact people who can fix your problem. You
won't get people who say "all rebates suck" or "I'll never shop
at Staples again because of this!"

Bill


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larry moe 'n curly  
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 More options Apr 12 2005, 3:07 am
Newsgroups: misc.consumers
From: "larry moe 'n curly" <larrymoencu...@my-deja.com>
Date: 12 Apr 2005 00:07:38 -0700
Local: Tues, Apr 12 2005 3:07 am
Subject: Re: Staples Easy Rebates / Parago nightmare

Scott en Aztlán wrote:
> On 11 Apr 2005 14:13:04 -0700, "larry moe 'n curly"
> <larrymoencu...@my-deja.com> wrote:
> >Parago has never taken anything close to an hour

> Uh huh. And I bet they've never screwed up a rebate, either. ;)

Parago has screwed up plenty of my rebates, but they've been better
than most companies at fixing their mistakes, and usually all I've had
to do was phone them and possibly read the UPC code.  In contrast, out
of 5-6 rebates I've sent to TCA Fulfillment (New Rochelle, NY), only
one was processed without problems.

> When are you people going to wake up to the fact that rebates
> are a SCAM?

I'll learn when the monitor I'm using right now burns out.  It was
better than free, thanks to two rebates and a coupon.

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larry moe 'n curly  
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 More options Apr 13 2005, 11:38 pm
Newsgroups: misc.consumers
From: "larry moe 'n curly" <larrymoencu...@my-deja.com>
Date: 13 Apr 2005 20:38:22 -0700
Local: Wed, Apr 13 2005 11:38 pm
Subject: Re: Staples Easy Rebates / Parago nightmare

Scott en Aztlán wrote:
> On 12 Apr 2005 00:07:38 -0700, "larry moe 'n curly"
> <larrymoencu...@my-deja.com> wrote:
> When are you people going to wake up to the fact that rebates
> are a SCAM?

> >I'll learn when the monitor I'm using right now burns out.  It was
> >better than free, thanks to two rebates and a coupon.

> Hey, it's your time; go ahead and waste it if you want.

How is it a waste of time to get a monitor for free plus pocket $30?

120GB hard drive:  $30
Small microwave oven:  $0.00
NEC DVD writer:  $10
Good case & power supply:  $25 (some paid just $5 for this)
UPS:  $0.00
External 80GB hard drive:  $30


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Bill  
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 More options Apr 14 2005, 8:51 pm
Newsgroups: misc.consumers
From: Bill <billru...@prodigy.net>
Date: Fri, 15 Apr 2005 00:51:34 GMT
Local: Thurs, Apr 14 2005 8:51 pm
Subject: Re: Staples Easy Rebates / Parago nightmare

"Scott en Aztlán" wrote:

> On 13 Apr 2005 20:38:22 -0700, "larry moe 'n curly"
> <larrymoencu...@my-deja.com> wrote:

> >How is it a waste of time to get a monitor for free plus pocket $30?

> If it costs you 2 hours of your time to chase it down, and you're a
> consultant making $200/hour, that "free" monitor just cost you $400.

> Now, if your time is only worth minimum wage, then I guess you made
> out like a bandit. :)

It's a pretty wild assumption that the average person sitting
around at home could bill an otherwise unused hour, not to
mention at anything remotely approaching $200. But hey, it helps
your fantasy of justifying why rebates are evil, so go with it.
The rest of us just laugh at it, anyway.

Bill


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Bill  
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 More options Apr 15 2005, 2:52 pm
Newsgroups: misc.consumers
From: Bill <billru...@prodigy.net>
Date: Fri, 15 Apr 2005 18:52:42 GMT
Local: Fri, Apr 15 2005 2:52 pm
Subject: Re: Staples Easy Rebates / Parago nightmare

But your assumption is that the time I sit around at home has
any resellable value. If so, you could just as easily make the
case that watching TV costs money.

> >The rest of us just laugh at it, anyway.

> Instead of laughing, how about becoming part of the solution? Do you
> actually ENJOY playing these silly rebate games? Filling out stupid
> forms with spaces that are too small for any human being to legibly
> write in? Do you ENJOY giving away your personal information for junk
> mail lists? Wouldn't you rather just get a lower price at the cash
> register and be done with it?

Except that I know that they're not going to give me deals like
I am getting in the store without rebates. I'm not going to get
wireless routers for free (or better). Maybe they will be $20 or
30 without the rebate. For the rebate-phobic, that could be a
great deal. For me it's not.

Bill


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larry moe 'n curly  
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 More options Apr 16 2005, 2:47 am
Newsgroups: misc.consumers
From: "larry moe 'n curly" <larrymoencu...@my-deja.com>
Date: 15 Apr 2005 23:47:43 -0700
Local: Sat, Apr 16 2005 2:47 am
Subject: Re: Staples Easy Rebates / Parago nightmare

Scott en Aztlán wrote:
> On 13 Apr 2005 20:38:22 -0700, "larry moe 'n curly"
> <larrymoencu...@my-deja.com> wrote:
> >How is it a waste of time to get a monitor for free plus pocket $30?

> If it costs you 2 hours of your time to chase it down, and you're a
> consultant making $200/hour, that "free" monitor just cost you $400.

> Now, if your time is only worth minimum wage, then I guess you made
> out like a bandit. :)

If you weren't spending two hours over rebate, would you be paid $400
for it?

Donald Trump said that if he sees a penny on the ground, he picks it
up.  so if 2 seconds is worth a penny to someone as wealthy as him,
then 10 minutes to submit a rebate is certainly worth $5-50 to me.


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Bob Ward  
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 More options Apr 16 2005, 8:50 pm
Newsgroups: misc.consumers
From: Bob Ward <bobw...@verizon.net>
Date: Sun, 17 Apr 2005 00:50:03 GMT
Local: Sat, Apr 16 2005 8:50 pm
Subject: Re: Staples Easy Rebates / Parago nightmare
On Sat, 16 Apr 2005 08:13:04 -0700, Scott en Aztlán

Funny - it seems like you can't find anything better to do with your
time than to attempt to discourage others from doing what they choose.
I'd be interested to leasrn how you can earn more by advising others
not to submit rebates.  One way would be for you to be a shill for the
rebate industry - the fewer submissions recieved, the more money for
your masters.

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