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Verizon can't tell the difference between dollars and cents

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Woody

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Feb 5, 2009, 12:18:08 AM2/5/09
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Here's an audio recording of a customer call with Verizon. The customer had
been quoted a rate of 0.002 cents per kilobyte but was actually charged
$0.002. Not only the customer service rep but the supervisor claims not to
see a difference between those two concepts.

http://www.reddit.com/goto?id=7uw1f

So who on here was touting Verizon as a good service provider again? Whoever
it was just got an education.

Woody


SMS

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Feb 5, 2009, 12:22:25 PM2/5/09
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So two idiots at Verizon that don't understand the difference between
$0.002 and 0.002¢ and that translates to Verizon not having good coverage.

The key question in that admittedly hilarious recording is does the
caller have proof that he was ever quoted 0.002¢ per KB?

Dave

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Feb 7, 2009, 1:28:26 PM2/7/09
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> > http://www.reddit.com/goto?id=7uw1f
> >
> > So who on here was touting Verizon as a good service provider again?
Whoever
> > it was just got an education.
>
> So two idiots at Verizon that don't understand the difference between
> $0.002 and 0.002¢ and that translates to Verizon not having good coverage.
>
> The key question in that admittedly hilarious recording is does the
> caller have proof that he was ever quoted 0.002¢ per KB?

The proof is in the recording itself!!! The verizon reps state the rate on
the recording, and STILL get the math wrong!!! -Dave


SMS

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Feb 8, 2009, 5:55:22 AM2/8/09
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Dave wrote:
>>> http://www.reddit.com/goto?id=7uw1f
>>>
>>> So who on here was touting Verizon as a good service provider again?
> Whoever
>>> it was just got an education.
>> So two idiots at Verizon that don't understand the difference between
>> $0.002 and 0.002ข and that translates to Verizon not having good coverage.

>>
>> The key question in that admittedly hilarious recording is does the
>> caller have proof that he was ever quoted 0.002ข per KB?

>
> The proof is in the recording itself!!! The verizon reps state the rate on
> the recording, and STILL get the math wrong!!! -Dave

The rate is $0.002 not 0.002ข. They state the rate wrong.

Dave

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Feb 8, 2009, 9:33:11 AM2/8/09
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"SMS" <scharf...@geemail.com> wrote in message
news:fRyjl.4125$%54....@nlpi070.nbdc.sbc.com...

No, they state the rate correctely, as 0.002ข. Then they go on to figure
his bill, based on the incorrect rate of $0.002. -Dave


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