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Don K

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Aug 18, 2007, 11:38:33 AM8/18/07
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Last weekend we stayed one night at the Hampton Inn in Waterbury CT.

I couldn't get my company's corporate rate, but that was ok, since
the room was nice and had a comfortable king-size bed. Also the
complimentary continental breakfast was very good.

The 1st surprise came at 11PM when we discovered the low-flush
toilet didn't do its job. This was no big deal, since I took the cover off
the tank, figured out what was going on, and manually forced it to do
what had to be done.

The 2nd surprise came 12 hours later when we checked out.
I told the manager about the toilet, --not to complain, but just to
let her know that it wasn't working right and should be fixed.

I turned to leave, but then she said, "Wait! I'll make an adjustment".
It turns out that she took $110 off the bill!
We had stayed at the hotel for free!

I'm now an even bigger fan of Hampton Inns!

Don


clams casino

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Aug 18, 2007, 11:44:24 AM8/18/07
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Don K wrote:

As long as you like filling Paris Hilton's pockets, I guess that's OK.

I much prefer the HI Express in Southington - same guarantee on the
room, better accommodations & never had any problems.

Don K

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Aug 18, 2007, 1:11:40 PM8/18/07
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"clams casino" <PeterG...@drunkin-clam.com> wrote in message
news:ntExi.10916$Pv4....@newsfe19.lga...

>>
> As long as you like filling Paris Hilton's pockets, I guess that's OK.

I don't concern myself tracking whether or not some airhead wastrel might
benefit from where I spend money.

> I much prefer the HI Express in Southington - same guarantee on the room, better
> accommodations & never had any problems.

The thing is, you don't really know how good they are, until you see how
they handle some problem that comes up.

In my case, they really didn't have to do anything to keep me happy.
But they went far beyond what I expected. I didn't expect to get anything.
I thought I was just being nice enough to tell them about a problem.

Don


Message has been deleted

Logan Shaw

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Aug 18, 2007, 1:34:34 PM8/18/07
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clams casino wrote:
> Don K wrote:

>> Last weekend we stayed one night at the Hampton Inn in Waterbury CT.

> As long as you like filling Paris Hilton's pockets, I guess that's OK.

I support not funneling money in the direction of loser idiots, but I'm
thinking there is no need to worry about filling her pockets because they
are already full. If the hotel chain didn't make another cent after today,
I would guess that the family would still be doing just fine financially.

So, IMHO, that's one less thing to worry about in the world.

- Logan

Chloe

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Aug 18, 2007, 2:09:20 PM8/18/07
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"Abe" <no...@nowhere.com> wrote in message
news:77aec3lv180s0469n...@4ax.com...

>>
>>I'm now an even bigger fan of Hampton Inns!
>>
>>Don
>>
> Wow. What a nice unexpected surprise.

It'd be interesting to hear other stories about excellent customer service
from large national companies. Unfortunately, I don't have any of my own
right at the moment.

Yesterday my local fishwrap arrived missing its "Weekender" section, the one
that contains all the community and entertainment type news for
the....WEEKEND. When the replacement I requested by voicemail didn't arrive,
I called back and insisted on talking to an actual human. She offered me
either a credit for the paper or said she would send the section by mail.
It'd be really useful to have the information about the weekend on, say, the
following Tuesday.


George Grapman

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Aug 18, 2007, 2:35:17 PM8/18/07
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Chloe wrote:
> "Abe" <no...@nowhere.com> wrote in message
> news:77aec3lv180s0469n...@4ax.com...
>>> I'm now an even bigger fan of Hampton Inns!
>>>
>>> Don
>>>
>> Wow. What a nice unexpected surprise.
>
> It'd be interesting to hear other stories about excellent customer service
> from large national companies. Unfortunately, I don't have any of my own
> right at the moment.


A few years ago a booked a room at a Ramada at a very low rate on
priceline. I arrived after midnight and a couple was screaming at the
desk clerk about an upgrade to a suite.The clerk tried explain that her
plan did not guarantee an upgrade and she insisted she would have them
fired.
When my turn came I was asked what I wanted and said that for such a
low price a room with a bed would do. They gave me a suite.
More recently I stayed at a Vagabond Inn. Mo major problems but a
series of minor ones. The heat barely worked, the drain on the sink had
to done manually and there was a leak on the carpet under the sink. The
manager kept saying he would fix it but never did (it was 3 night stay)
I filled out the postage paid complaint form and a few weeks later
got a call telling me that they had deducted $75 from the credit card
bill and sending me a $50 unrestricted coupon valid at any of their
locations.

clams casino

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Aug 18, 2007, 2:55:45 PM8/18/07
to
Chloe wrote:

>"Abe" <no...@nowhere.com> wrote in message
>news:77aec3lv180s0469n...@4ax.com...
>
>
>>>I'm now an even bigger fan of Hampton Inns!
>>>
>>>Don
>>>
>>>
>>>
>>Wow. What a nice unexpected surprise.
>>
>>
>
>It'd be interesting to hear other stories about excellent customer service
>from large national companies. Unfortunately, I don't have any of my own
>right at the moment.
>
>
>
>
>

1) At a Holiday Inn in SC, I upon checkout, I commented that the shower
curtain should be changed in the room I had due to mildew.

As the OP described, I was merely making a suggestion, but the clerk
insisted on refunding full payment for that night's stay.

2) At a HI Inn Express in ME, I overheard the desk clerk refund a full
night's stay to someone because someone's dog was barking in their
adjoining room. Evidently someone left the dog unattended while they
went for a late dinner & it whined until they returned. The clerk
commented that they had tried to quiet the dog the night before, but
were unable to do anything until the owners returned. From what I
recall, I'm not sure pets were even allowed at that location.

3) After four years, a Levilor blind failed that I bought from JC Penny.
They replaced it with no charge.

4) Many years ago upon a sale at JC Pennys, we bought two pairs of
sneakers (clearance sale) for one of our sons - one to wear immediately
and one to grow into. About 6-9 months later, we discovered that the
second pair was mismatched (two different sizes). Upon return, the
store clerk located the mismatch in their stockroom & we had a matched
pair.

On the other hand I'll never do any business with Days Inn, Sheraton,
Radison, GM, Firestone/Bridgestone, Bestbuy or Uniroyal due to
exceptionally POOR service.

clams casino

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Aug 18, 2007, 3:06:22 PM8/18/07
to
George Grapman wrote:

>
> More recently I stayed at a Vagabond Inn. Mo major problems but a
> series of minor ones. The heat barely worked, the drain on the sink
> had to done manually and there was a leak on the carpet under the
> sink. The manager kept saying he would fix it but never did (it was 3
> night stay)
> I filled out the postage paid complaint form and a few weeks later
> got a call telling me that they had deducted $75 from the credit card
> bill and sending me a $50 unrestricted coupon valid at any of their
> locations.
>

Soon after I reached a platinum level at Choice hotels, I arrived fairly
late at a Comfort Inn in Stephenson, VA only to find my reserved King
NS room was not available. I had been downgraded into a two double bed
smoker, I walked next door and was able to pick up a room at the HI
Express. While the Comfort did allow me to cancel that room at 10:00
pm, when I wrote to the headquarters, I simply received a note stating
the were sorry, but sometimes the reserved rooms are not always available.

I'm now a platinum member of HI. That little event has has cost Choice
many stays over the past few years. Not that they likely care or even
notice, but they have definitely lost significant business due to their
service. Platinum stays at HI often results in an upgrade vs. a down
grade at Choice.

Melissa

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Aug 18, 2007, 4:47:42 PM8/18/07
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"clams casino" <PeterG...@drunkin-clam.com> wrote in message
news:ntExi.10916$Pv4....@newsfe19.lga...

We stayed at a HI Express in Cleveland not too long ago. The room was dirty,
the tub took 2 hours to fill etc. We received no refund partial or
otherwise after complaining. They won't get our business again.

Melissa


George Grapman

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Aug 18, 2007, 4:40:18 PM8/18/07
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A few times I have arrived at a Holiday Inn in the morning to be told
no rooms were ready. Showing the card sometimes makes them available
immediately of within 30 minutes. Once I was told it would be 20-30
minutes and the desk clerk gave me a coupon for breakfast.

George Grapman

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Aug 18, 2007, 4:48:57 PM8/18/07
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You can always dispute the credit card charge. At the very least
they have to address your complaints.

Ward Abbott

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Aug 18, 2007, 5:01:30 PM8/18/07
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On Sat, 18 Aug 2007 18:35:17 GMT, George Grapman
<sfge...@paccbell.net> wrote:

> When my turn came I was asked what I wanted and said that for such a
>low price a room with a bed would do. They gave me a suite.

Stayed at the Econolodge in Holland MI last weekend. I was traveling
by myself and was booked into a two double bed room. I went out the
following morning and returned at 11 PM. My room was never serviced.
I called the front desk with complaints and they told me that since I
was a "single" I only would get room service every OTHER day. Never
heard of such a practice.


The Henchman

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Aug 18, 2007, 5:35:25 PM8/18/07
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"clams casino" <PeterG...@drunkin-clam.com> wrote in message
news:NgHxi.13986$Zk5....@newsfe23.lga...

> Chloe wrote:
>
> On the other hand I'll never do any business with Days Inn, Sheraton,
> Radison, GM, Firestone/Bridgestone, Bestbuy or Uniroyal due to
> exceptionally POOR service.

To take away from the HOTEL thread for a post...

I've had nothing but good cars and great service from GM. I've owned 4 GM
vehicles. A 2001 Saturn Sl1, A 1996 Pontiac Sunfire, a 1993 Chevy Cavalier
and an 1989 Pontiac Tempest.

In each case I have purchase from a GM dealer (3 year old used although the
Sunfire might have been only 2 years old). I don't recall any of these
dealers putting in ticky-tack fees on my invoice.

Maybe I'm lucky.

I found the three different Goodwrench locations I dealt with over the last
15 years friendly fair and honest. I've never had a complaint to make about
GMAC. They took payments when they said they would, held their end of the
financing, never complained when I paid my financing off early, and in every
single case GMAC informed my insurance provider that I had indeed paid off
my loans. I buy them used at around 60 K km and sell around 190 K km. I
drive about 40 000 km every year. I usually only buy a 3 year old car.

The only major repairs were the abs computer and master cylinder (separate
occasions on the 93 Cavalier) and the transmission on the 96 Sunfire however
that may be due to my reckless driving on that vehicle, forgetting that it
was indeed a used vehicle. The tempest had flaking paint but what American
car didn't in the late 80's early 90's. The Macpherson struts were giving
out on the 93 caviler coupe at 197 K km but I sold that car for $1200 to a
father for his college son. Seems to me I had issues with the dashboard
lights on the Saturn burning out one at a time but it was more annoance than
anything else.

I presently drive a 2004 Sebring Limited. I have had this car for 6 months
now. I've already replaced the sway bar on this vehicle but this is an
issue with Chryslers. It's powerplant is more reliable than a GM and more
peppy and the sound system better than GM's. However It's not as nice to
steer or brake as a GM and it lacks features that the Malibu v6 LTZ would
have such as 6-way power seats, heated mirrors and heated seats and climate
control which all come on the Malibu.

At the time I was paying cash for the car so I took this Sebring cause it
was the last 2004 Sebring ont he lot at a high volume Chrysler dealer. I
had priced out 6 Malibu's over a 3 month period previous to the Sebring and
the Sebring saved me 1500 bucks. The chyrlser dealer gave me a very hard
time for buying a car for cash and the sales manager would not negotiate
with me for the first 45 minutes because I stated that I would pay cash (in
this case a certified cheque from my bank) instead of finance. This is the
first time I have purchased a car for cash and not finance. Maybe this is
standard practise. I was prepared to purchase a 2007 Honda Civic for cash
but did not get my price, althought they gave me no hard time about paying
cash. I was sick of small little cars so I didn't buy the civic.

I will miss GM service and drivability for the next 160 000 KM of driving.

<RJ>

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Aug 18, 2007, 5:36:22 PM8/18/07
to
On Sat, 18 Aug 2007 11:44:24 -0400, clams casino
<PeterG...@drunkin-clam.com> wrote:
>
>>
>>
>>
>As long as you like filling Paris Hilton's pockets, I guess that's OK.
>

my federal taxes pay for Bush's adventures.......

( what could be worse ? )
<rj>

<RJ>

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Aug 18, 2007, 5:44:33 PM8/18/07
to

We've done quite a bit of traveling since I retired.
And we've had quite a few surprises.

At best, I've gotten a letter of apology....

"Dear Sir; We're really really really sorry... etc.etc."

Total cost to them ;
A canned "Sorry Message"
and a first-class postage stamp.


<rj>

Steve

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Aug 18, 2007, 6:44:32 PM8/18/07
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"Don K" <dk@dont_bother_me.com> wrote:
>I turned to leave, but then she said, "Wait! I'll make an adjustment".
>It turns out that she took $110 off the bill!
>We had stayed at the hotel for free!

A few years ago I stayed at a smaller motel for a week. On the third
day, the maid never showed up. No big deal, but I mentioned it at
checkout, when they asked me if everything had been satisfactory.
Didn't ask for any adjustment, but they credited the entire week's
charges and gave me a bill showing zero balance. I actually felt bad,
told them I'd be happy to pay for my stay, but they refused to take
anything.


--

We do what we must, and call it by the best names.

...Ralph Waldo Emerson

clams casino

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Aug 18, 2007, 7:50:26 PM8/18/07
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Ward Abbott wrote:

I'm surprised they changed sheets at Econolodge.

Then again, you did only expect them to make the bed.

Goomba38

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Aug 18, 2007, 7:59:35 PM8/18/07
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Don K wrote:
> Last weekend we stayed one night at the Hampton Inn in Waterbury CT.
<clipped>

>
> I turned to leave, but then she said, "Wait! I'll make an adjustment".
> It turns out that she took $110 off the bill!
> We had stayed at the hotel for free!
>
> I'm now an even bigger fan of Hampton Inns!

I love any of the Hilton chain hotels and have never had a problem with
them. My first budget choice is Embassy Suites (love the free breakfasts
AND Happy Hours!) and next comes Hampton Inn. If I'm feeling
particularly flush and get a good deal, the Hilton Hotel is my next pick.

teleflora

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Aug 18, 2007, 8:39:11 PM8/18/07
to
I'm addicted to their beds and pillows. And I've never stayed at a quieter
hotel. Couldn't even hear doors slamming up and down the hall that I
usually hear.

Cindy


"Don K" <dk@dont_bother_me.com> wrote in message
news:fYSdnc5-eObrj1rb...@comcast.com...

George Grapman

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Aug 18, 2007, 8:45:14 PM8/18/07
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You jogged my memory. I once stayed at an Econolodge and the toilet
was clogged. They said it could not be fixed so I insisted on another
room. They refused even though it was far from full. Only a threat to
call the local Department of Health convinced them to give me a
different room.

teleflora

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Aug 18, 2007, 8:46:54 PM8/18/07
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"Goomba38" <Goom...@comcast.net> wrote in message
news:a6-dnY3HH8x0Glrb...@comcast.com...

> I love any of the Hilton chain hotels and have never had a problem with
> them. My first budget choice is Embassy Suites (love the free breakfasts
> AND Happy Hours!) and next comes Hampton Inn. If I'm feeling particularly
> flush and get a good deal, the Hilton Hotel is my next pick.

I hate, hate, HATE Embassy Suites on weekends. Kids running endlessly up
and down the halls screeching all night long. A maid told us it had become
popular to hold birthday/slumber parties as ES.

I've become addicted to Hampton Inns. They are the quietest hotels I've
stayed in.

Cindy


teleflora

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Aug 18, 2007, 8:47:48 PM8/18/07
to

"Don K" <dk@dont_bother_me.com> wrote in message
news:fYSdnc5-eObrj1rb...@comcast.com...
> I turned to leave, but then she said, "Wait! I'll make an adjustment".
> It turns out that she took $110 off the bill!
> We had stayed at the hotel for free!
>

That kind of think only happens to me when I'm on expense account. Never
when it's on me.

Cindy


clams casino

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Aug 18, 2007, 8:59:23 PM8/18/07
to
teleflora wrote:

>I'm addicted to their beds and pillows. And I've never stayed at a quieter
>hotel. Couldn't even hear doors slamming up and down the hall that I
>usually hear.
>
>Cindy
>
>
>
>

Guess they've improved since I stopped staying at Hamptons - perhaps 10
years ago. Back then, I found them to be almost as noisy as Fairfield
Inns.

I find the newer HI Express locations (not the remodeled HI's) and
Courtyard to be my sweet spot for value / quietness & comfortable beds.

Marriott, Crowne Plaza, Embassy Suites, etc are arguably better, but
IMO, not worth their typical premium price.

Choice Hotels are so erratic, it's hard to make any blanket statement,
other than typically being the lowest cost hotel I now occasionally
consider. Some are quiet / comfortable & clean, but many are simply
dirty, run down and dumpy.

val189

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Aug 18, 2007, 9:03:51 PM8/18/07
to

I avoid Econolodges like the plague. One particularly bad one was in
Cockeysville, MD. First I was assigned to a room where the bed was
missing and renovations were in progress (the front desk didn't KNOW
that?), then shown to a room where the shower on the 2nd floor leaked
down onto my toilet, and the a/c was a good substitute for a
jackhammer. I wrote to hdqtrs. to the effect that they should be
ashamed to have this establishment on their list - not a peep, as to
be expected. They are almost as bad as Knight's Inns.

I seek out Marriotts and newer Best Westerns. By the way, is there a
chain which isn't a franchise deal? I like Hilton Garden Inns too, but
they don't seem to be too great in number. HI Express - seem to cover
whole spectrum from bad to superb.

George Grapman

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Aug 18, 2007, 9:12:51 PM8/18/07
to
On the budget end I believe Motel 6 owns all their properties.
Sometimes you will find two nearby hotels that are pars of different
chains say, a Marriott and a Holiday Inn that have the same owner.

teleflora

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Aug 18, 2007, 10:29:13 PM8/18/07
to

"clams casino" <PeterG...@drunkin-clam.com> wrote in message
news:GBMxi.14011$Zk5....@newsfe23.lga...

> teleflora wrote:
>
>>I'm addicted to their beds and pillows. And I've never stayed at a
>>quieter hotel. Couldn't even hear doors slamming up and down the hall
>>that I usually hear.
>>
>>Cindy
>>
>>
>>
> Guess they've improved since I stopped staying at Hamptons - perhaps 10
> years ago. Back then, I found them to be almost as noisy as Fairfield
> Inns.
>

They have improved. I was stunned. Like you, I stopped using Hampton years
ago. I was at a conference and that was the hotel. I was apprehensive. It
was great. I've been staying at Hampton ever since.

But I should maybe give HI Express a try. Quiet is most important to me.

Cindy


Shawn Hirn

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Aug 18, 2007, 10:38:21 PM8/18/07
to
In article <fYSdnc5-eObrj1rb...@comcast.com>,
"Don K" <dk@dont_bother_me.com> wrote:

> Last weekend we stayed one night at the Hampton Inn in Waterbury CT.
>
> I couldn't get my company's corporate rate, but that was ok, since
> the room was nice and had a comfortable king-size bed. Also the
> complimentary continental breakfast was very good.
>
> The 1st surprise came at 11PM when we discovered the low-flush
> toilet didn't do its job. This was no big deal, since I took the cover off
> the tank, figured out what was going on, and manually forced it to do
> what had to be done.
>
> The 2nd surprise came 12 hours later when we checked out.
> I told the manager about the toilet, --not to complain, but just to
> let her know that it wasn't working right and should be fixed.
>
> I turned to leave, but then she said, "Wait! I'll make an adjustment".
> It turns out that she took $110 off the bill!
> We had stayed at the hotel for free!
>
> I'm now an even bigger fan of Hampton Inns!

After a recent stay at the Hampton Inn near the Orange County Convention
Center in Orlando, I am a fan too. For the money, its hard to beat
Hampton Inn for what you get.

clams casino

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Aug 19, 2007, 9:07:40 AM8/19/07
to
teleflora wrote:

Unfortunately, not all HI Expresses are created equal. Some are
outstanding with most above average, but I've stayed at a few that were
only fair. I find most, however, to be better than a typical HI.

An example of an excellent one is near Dullas airport. I've stayed
there several times - very quiet, clean and outstanding / comfortable
bedding with an above average breakfast bar.

Oddly, their rates vary quite significantly. They can be as high as
$150/ night and frequently sell out early, but I've stayed there as low
as $78 (excellent for that area) - apparently their rates depend greatly
on their occupancy rate.

If it wasn't for Paris, I might be tempted to retry a Hilton product
(they do seem to be more consistent than other chains), but it will
likely be a while.

Goomba38

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Aug 19, 2007, 9:18:24 AM8/19/07
to
teleflora wrote:

> I hate, hate, HATE Embassy Suites on weekends. Kids running endlessly up
> and down the halls screeching all night long. A maid told us it had become
> popular to hold birthday/slumber parties as ES.
>
> I've become addicted to Hampton Inns. They are the quietest hotels I've
> stayed in.
>
> Cindy
>

But admit it- the breakfast and happy hour can't be beat, eh!?
I've got enough Hilton Honors points that the last time I stayed there
(Crystal City, VA) they put me on the Executive Floor. Very nice and
quiet as well as high up, the way I like it.

Parallax

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Aug 19, 2007, 11:22:41 AM8/19/07
to
The Henchman wrote:
> "clams casino" <PeterG...@drunkin-clam.com> wrote in message
> news:NgHxi.13986$Zk5....@newsfe23.lga...
>> Chloe wrote:
>>
>> On the other hand I'll never do any business with Days Inn, Sheraton,
>> Radison, GM, Firestone/Bridgestone, Bestbuy or Uniroyal due to
>> exceptionally POOR service.
>
> To take away from the HOTEL thread for a post...
>
> I've had nothing but good cars and great service from GM. I've owned 4 GM
> vehicles. A 2001 Saturn Sl1, A 1996 Pontiac Sunfire, a 1993 Chevy Cavalier
> and an 1989 Pontiac Tempest.
>
> In each case I have purchase from a GM dealer (3 year old used although the
> Sunfire might have been only 2 years old). I don't recall any of these
> dealers putting in ticky-tack fees on my invoice.
>
> Maybe I'm lucky.
>

Maybe you are. I will never buy another car from GM again. My problem
has less to with the local shops than it does with the main company. I
bought an Alero that had known problems with the rotors warping which
should have been a recall but wasn't. More importantly, I was one of
thousands of GM owners who had to have expensive work done to replace
the gaskets on the intake manifold for a problem that GM knew about
before the cars ever left their plants. Just do a Google search on
'dexcool' for the details.

--

Replace '???????' with 'hotmail' to e-mail me.

teleflora

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Aug 19, 2007, 1:06:33 PM8/19/07
to
> If it wasn't for Paris, I might be tempted to retry a Hilton product (they
> do seem to be more consistent than other chains), but it will likely be a
> while.

I guess there's no point in saying that she's living on money her
grandfather made... about 100 years ago. The money we spend there, might be
what HER grandchildren live on and hey, maybe one of them could be a rocket
scientist.

It could happen.

Cindy


Chloe

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Aug 19, 2007, 1:23:50 PM8/19/07
to
"Parallax" <Parallax-G@???????.com> wrote in message
news:5fZxi.3385$563.2167@trndny08...

>> In each case I have purchase from a GM dealer (3 year old used although
>> the Sunfire might have been only 2 years old). I don't recall any of
>> these dealers putting in ticky-tack fees on my invoice.
>>
>> Maybe I'm lucky.
>>
>
> Maybe you are. I will never buy another car from GM again. My problem
> has less to with the local shops than it does with the main company. I
> bought an Alero that had known problems with the rotors warping which
> should have been a recall but wasn't. More importantly, I was one of
> thousands of GM owners who had to have expensive work done to replace the
> gaskets on the intake manifold for a problem that GM knew about before the
> cars ever left their plants. Just do a Google search on 'dexcool' for the
> details.

When I said I couldn't think of good instances of customer service, I was
overlooking the very satisfactory experiences I've had with all of the Big
Three Japanese automakers. This is over a long period of years, and I simply
have no reason to ever try driving a car from one of the American
manufacturers again, no matter how good their quality gets. To lose me as a
customer, Japanese quality would have to slip to a pretty abysmal level
before it could match what I went through with American cars back in the
late 70s and 80s. I have a long memory <g>.


clams casino

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Aug 19, 2007, 2:51:44 PM8/19/07
to
teleflora wrote:

I rarely (knowingly) buy anything based on advertising, especially if
endorsed by some "celebrity". In fact, I usually avoid any product /
service with celebrity endorsement, etc. IMO, most advertisement is an
attempt to make up for a poor product by building some type of perceived
image for the insecure .

I also avoid products where I dislike management / ownership. Exxon
Mobile & Home Depot come to mind where I dislike their management style
(exorbitant upper management bonuses, etc ).

Hilton comes to mind as dislike of primary ownership. Doors
obviously open for Paris due to her family name, so IMO, their name
should share in her adverse publicity as well.

Sam

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Aug 20, 2007, 10:58:17 AM8/20/07
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On Aug 18, 11:38 am, "Don K" <dk@dont_bother_me.com> wrote:
> Last weekend we stayed one night at the Hampton Inn in Waterbury CT.
>
> I couldn't get my company's corporate rate, but that was ok, since
> the room was nice and had a comfortable king-size bed. Also the
> complimentary continental breakfast was very good.
>
> The 1st surprise came at 11PM when we discovered the low-flush
> toilet didn't do its job. This was no big deal, since I took the cover off
> the tank, figured out what was going on, and manually forced it to do
> what had to be done.
>
> The 2nd surprise came 12 hours later when we checked out.
> I told the manager about the toilet, --not to complain, but just to
> let her know that it wasn't working right and should be fixed.
>
> I turned to leave, but then she said, "Wait! I'll make an adjustment".
> It turns out that she took $110 off the bill!
> We had stayed at the hotel for free!
>
> I'm now an even bigger fan of Hampton Inns!
>
> Don

Why should I pay for Paris Hilton's designer wardrobe when I shop the
clearance rack?!

Whenever I stay in major cities on business travel (or pleasure), I
always check into the nearest HOSTEL for approx. $23 bucks per night.
Most of them have a range of ages and not just the college set. I
make sure to do a little research into the cleanest ones via www.tripadvisor.com
and book accordingly. I've heard some college and universities offer
similar billeting during the summer, but I've never tried it. If I
need a little more privacy, I'll check the short-term/sublet housing
rentals on Craigslist.org- I've gotten use of an entire apartments for
less than $50 nightly. Of course all frugal solutions require a bit
of flexibility, but it sure beats shelling out for outrageous hotel
rates.

Dennis

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Aug 20, 2007, 4:32:49 PM8/20/07
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On Sat, 18 Aug 2007 14:09:20 -0400, "Chloe" <just...@spam.com>
wrote:

>It'd be interesting to hear other stories about excellent customer service
>from large national companies. Unfortunately, I don't have any of my own
>right at the moment.

I am finally getting around to finishing the bathroom in our basement.
When we built our house, I bought an extra matching tub/shower faucet
for the to-be-finished-later basement bath. Nine+ years later (blush)
I installed the faucet and discovered that a part was missing (the
escutcheon -- the dish-shaped trim part that goes over the hole in the
shower wall for the faucet, from which the handle protrudes). Quite
honestly, I don't know whether it was missing from the beginning or if
it got lost somewhere along the way.

I looked around for a replacement at the local home improvement stores
and online to no avail. Finally, I called the customer support number
listed on the installation instructions. I explained the situation to
the nice lady on the phone, adding that I expected to pay for the
replacement part. She said no problem, she would have one mailed to
me, no charge. I was pleasantly surprised not only that they had a
trim part for a 10 year old faucet, but that they would send it to me
for free.

The faucet brand is American Standard.

Dennis (evil)
--
The honest man is the one who realizes that he cannot
consume more, in his lifetime, than he produces.

Ward Abbott

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Aug 20, 2007, 4:48:21 PM8/20/07
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On Mon, 20 Aug 2007 07:58:17 -0700, Sam <yapy...@yahoo.com> wrote:

>Why should I pay for Paris Hilton's designer wardrobe when I shop the
>clearance rack?!

Do you really believe that if you check into a Hilton property....they
send Parrasite Hilton a check? Sorry....but she is living off
trusts....and pays no INCOME TAX...She doesn't make any income from a
Hilton Trust.


clams casino

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Aug 20, 2007, 6:10:34 PM8/20/07
to
Ward Abbott wrote:

So her trust has no Hilton stock?

Goomba38

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Aug 20, 2007, 6:17:12 PM8/20/07
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Think of all the "little people" who work for Hilton and how staying
there supports their jobs!
I do like the Hilton chain and won't hold the ditz Paris against them.
Message has been deleted

Don K

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Aug 20, 2007, 8:21:04 PM8/20/07
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"Sam" <yapy...@yahoo.com> wrote in message
news:1187621897.1...@o80g2000hse.googlegroups.com...

>
> Why should I pay for Paris Hilton's designer wardrobe when I shop the
> clearance rack?!

I don't know why you should.
Buy stuff only from poor people if that's your priority.
Or the virtuous.
Or the virtuous poor.
Or virtuous, poor, repentent sinners.
Or the virtuous poor who have never sinned.

>
> Whenever I stay in major cities on business travel (or pleasure), I
> always check into the nearest HOSTEL for approx. $23 bucks per night.
> Most of them have a range of ages and not just the college set. I
> make sure to do a little research into the cleanest ones via www.tripadvisor.com
> and book accordingly. I've heard some college and universities offer
> similar billeting during the summer, but I've never tried it. If I
> need a little more privacy, I'll check the short-term/sublet housing
> rentals on Craigslist.org- I've gotten use of an entire apartments for
> less than $50 nightly. Of course all frugal solutions require a bit
> of flexibility, but it sure beats shelling out for outrageous hotel
> rates.

Everyone chooses their own tradeoffs between price, comfort,
safety, sanitation, convenience, etc.

At the lowest end, one could spend the night in a cardboard box for free.
For a bit more comfort, one could share space with a potential psychopath.
For a bit more safety, one could move up to the motel6 class.
etc. etc., all the way up to the Four Seasons hotel.

Don


clams casino

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Aug 20, 2007, 8:45:12 PM8/20/07
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Goomba38 wrote:


Bottom line is one has a choice. You patronize her or you don't.

val189

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Aug 21, 2007, 10:18:21 AM8/21/07
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On Aug 19, 9:07 am, clams casino <PeterGrif...@drunkin-clam.com> wrote:
\
\

> An example of an excellent one is near Dullas airport.


The suspense is killin' me - Dallas or Dulles?


<RJ>

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Aug 21, 2007, 10:48:44 AM8/21/07
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On Mon, 20 Aug 2007 18:17:31 -0400, jdoe <jd...@aol.com> wrote:

>On Mon, 20 Aug 2007 16:48:21 -0400, Ward Abbott <pre...@terian.com>
>wrote:


>>
>>Do you really believe that if you check into a Hilton property....they
>>send Parrasite Hilton a check? Sorry....but she is living off
>>trusts....and pays no INCOME TAX...She doesn't make any income from a
>>Hilton Trust.
>>

>and how do you know that she pays no income tax, and even if your
>assertion is correct the trusts that fund her pay taxes


The wealthy don't pay taxes.....

They pay "contributions" to the Republican Party.


<rj>

clams casino

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Aug 21, 2007, 11:32:10 AM8/21/07
to
val189 wrote:

OK - It was Dulles / Reston, Va.

You can take a breath now.

Message has been deleted

Shawn Hirn

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Aug 28, 2007, 6:11:25 AM8/28/07
to
In article <7oulc3p9d9f2c7ouq...@4ax.com>,

"<RJ>" <bara...@localnet.com> wrote:
>
> The wealthy don't pay taxes.....
>
> They pay "contributions" to the Republican Party.

Really? That's interesting, considering that some of the United States'
most wealthy individuals are liberal Democrats.

Sharon

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Aug 31, 2007, 4:27:02 PM8/31/07
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In article <6ltjc31e3ron3lhkk...@4ax.com>, Dennis <dg...@hotmail.com> writes:
> On Sat, 18 Aug 2007 14:09:20 -0400, "Chloe" <just...@spam.com>
> wrote:
>
>>It'd be interesting to hear other stories about excellent customer service
>>from large national companies. Unfortunately, I don't have any of my own
>>right at the moment.
>

[snip]

> me, no charge. I was pleasantly surprised not only that they had a
> trim part for a 10 year old faucet, but that they would send it to me
> for free.

About 10 years ago I was working computer support for a county agency.
I was tasked with installing a printer and CSU/DSU (a type of modem) at a
remote location. When I plugged the ADTRAN modem into the printer and then
turned it on, it went *POP*. Fried. Called the ADTRAN people and asked for a
replacment, which they sent. It happened again. The third time I finally
realized that it was a bizarre dip-switch setting on the printer that sent
voltage down the *data* cable to the modem - which of course the modem was NOT
expecting. I felt kind of stupid for taking so long to figure it out, but at
the same time I was extremely impressed with the ADTRNAN people. They replaced
three modems that had been fried by user error (ok, stupidity) with
no hassle and no hesitation. That's hands-down my BEST customer service
experience EVER.

These days I travel alot for business and try to stay in Hilton chain
hotels. I've found that although the Hampton Inns are generally good, it can
vary from place to place. I like the complimentary breakfast but am getting
pretty sick of the fake eggs they use. Nasty stuff. Embassy Suites at least
offer real eggs.
I LOVE the new softer bedding they have now. But does anybody besides
me HATE feather pillows?

- Sharon
"Gravity... is a harsh mistress!"

Shawn Hirn

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Sep 1, 2007, 7:07:45 AM9/1/07
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In article <DlKnVv...@eisner.encompasserve.org>,
fr...@encompasserve.org (Sharon) wrote:

The best customer service was when I flew out from the east coast to Las
Vegas with my Apple PowerBook G4 several years ago. About a year prior
to that trip, I was rushing to another flight and just as I took my
backpack with my laptop off my shoulder, the zipper came loose and the
laptop flew several feet and banged into a concrete curb and tumbled on
the ground several times. My heart sank when that happened.

The titanium case was bent and dented to the point where the slot for
the optical drive had to be pried open with a screw drive. It was warped
from left to right, but it started up fine and it worked for the better
part of a year.

The day after I got to Las Vegas, I powered up my G4 laptop in my hotel
room and I got nothing but a white screen with severe pixillation. I
tried power cycling it several times, but that didn't help.

I took the laptop to the Apple store in Las Vegas. A store employee said
it had obviously been damaged and that fixing it at no cost under the
warranty would probably not be approved. I asked them to send the laptop
away for a repair estimate. When I returned home a few days later, the
laptop was waiting for me and it was fully repaired at no cost,
including a new motherboard. I had an extended warranty on it, but I
expected the warranty to be voided by dropping it, but Apple came
through for me and I got another year's worth of use out of it until I
replaced it with a MacBook Pro.

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