Company claims they didn't sell me something - fraud!
OhioGuy
I was at the website above a few days ago, and found a program I used
years ago to make system recovery CD's - Simple Backup. I had used version
3, and later 4.
The link above shows where they are selling version 5 as a software
download. I paid for it, then downloaded it.
After downloading, I was shocked to find out that the new version had
removed the ability to make a bootable recovery disk! Now it pretty much
just lets you burn a file of folders to a CD or DVD. Ok, so they did add
DVD burning, but they took away the main reason why I shelled out $30 for
this program. Now it isn't any more functional than the basic Nero software
that is given away with most DVD burners. Nowhere on the website does it
give a warning, or mention that they have removed important features that
were present in versions 3 and 4 of the software.
To top it all off, when I contacted their customer service, they claimed
that they hadn't sold the software in more than a year, that it was an "end
of life" product, and that they could not offer any support for it. They
then had the gall to be "helpful" by providing me a link that was supposed
to give me a manual for the software. Instead, it led to a manual for a
completely different product.
So, what do you think - is this company engaging in fraud? Why would they
claim not to have sold this in well over a year, when I sent them the order
info (showing proof that I had just bought it directly from their website),
and when I just sent them a link to the page on their site where they are
STILL selling the software??!!
I've run into some strange things before, but this one's a doozy.
E Z Peaces
> http://www.sonic.com/products/Consumer/SimpleBackup/quicklook.aspx
>
> I was at the website above a few days ago, and found a program I used
> years ago to make system recovery CD's - Simple Backup. I had used version
> 3, and later 4.
I went to the sonic.com website but couldn't find a link to that page.
>
> The link above shows where they are selling version 5 as a software
> download. I paid for it, then downloaded it.
I didn't see where it said what version.
>
> After downloading, I was shocked to find out that the new version had
> removed the ability to make a bootable recovery disk! Now it pretty much
> just lets you burn a file of folders to a CD or DVD. Ok, so they did add
> DVD burning, but they took away the main reason why I shelled out $30 for
> this program. Now it isn't any more functional than the basic Nero software
> that is given away with most DVD burners. Nowhere on the website does it
> give a warning, or mention that they have removed important features that
> were present in versions 3 and 4 of the software.
They say you can restore your Windows OS. To me, that implies that the
backup is bootable. If you need a third drive, that's a big thing not
to tell you.
>
> To top it all off, when I contacted their customer service, they claimed
> that they hadn't sold the software in more than a year, that it was an "end
> of life" product, and that they could not offer any support for it. They
> then had the gall to be "helpful" by providing me a link that was supposed
> to give me a manual for the software. Instead, it led to a manual for a
> completely different product.
>
> So, what do you think - is this company engaging in fraud? Why would they
> claim not to have sold this in well over a year, when I sent them the order
> info (showing proof that I had just bought it directly from their website),
> and when I just sent them a link to the page on their site where they are
> STILL selling the software??!!
Last year I bought a new Iomega PCI SCSI card from a computer store. It
wouldn't work. Eventually I learned that it would not work in any
computer made since 1996. Iomega would not answer my inquiries. This
led me to believe they were complicit. Why discard junk when you can
sell it to an unscrupulous vendor?
>
> I've run into some strange things before, but this one's a doozy.
>
>
I see they offer you Backup My PC at a discount. Bait and switch?