IDT wants to charge me a dollar to send me a bill
Terry
paper statment.
I asked for a hard copy bill, only because it is a pain in the ass to
have to log on to the utility company's web site to check my bill.
I would love it if they just sent the statement in an email, but they
don't do it that way. I have to set up a username and password.
I pay the bill using direct draft so the only reason I want to see my
statement is to check the call log. I then just throw the statement
away.
We are talking about a phone bill not a CIA secret document.
Just sending an email should be enough security just to view the bill.
I told them I was not going to pay for them to send me a bill. They
could just cancel my service. They waived the charge, but ignored my
suggestion just to email it to me.
Al Bundy
My utility, DTE, is similarly disadvantaged. They recently encouraged
E-billing. The idea sounded worthwhile to me so I went to sign up.
After going through screen after screen to register, I went to pay my
bill. They expected me to enter the current date! If their programmers
can't figure out how to auto-fill the GD current date, I can't trust
them with my credit information. I told them they will get a stamp and
an envelope from me for the rest of my life.
More recently, they had a power outage. The web site was too busy to
handle any further reporting. However, a simple phone call completed
the report and also provided an estimate of the repair time
Some companies are mere pretenders when it comes to technology.
AllEmailDeletedImmediately
"Terry" <kilo...@charter.net> wrote in message
news:pc1kq3ttlt7gegde6...@4ax.com...
this just pisses me right off. it's a business job to send me a bill.
it's not
mine to go find it. what they really want is for you to forget to go get
it
and be late so they can slap you with a large late payment.