BEST customer service I've ever received

[val189]

I thought it was about time for a new thread, after having read some
of the good things under the hotel surprises thread. It's too seldom
we can praise a company.

One of mine: I sent for a fan from QVC, and it arrived with a broken
blade. Called cus. svc. and they sent a replacement at no extra
charge and it arrived it seemed in no time via express handling. I
returned the broken fan at their expense and the billing was correct
also. If a huge outfit like QVC can do it, what's the excuse for
these other companies?

Re: hotels. I received an online questionnaire from Best Western, but
there was little room for true complaints. It was merely a rating
survey, from 10 to 1, 10 being excellent. I had filled out the 'guest
comment' form tho, which was in the room.

[clams casino]

val189 wrote:

I recently rented a car via Avis. The dash board kept flashing "tire
monitor system needs servicing".

Tires looked fine, but I bought a tire gauge to confirm the pressure was
OK. They were fine.

I mentioned it when returning the car and the agent immediately refunded
10% for the inconvenience.