Cannot get Legal Pleading Wizard to work -- PERIOD!

[EP F]

I have tried everything. Uninstalled and reinstalled Word
XP 5 times. Moved Legal Pleading Wizard to another
folder. Detect and Repaired 5 times.

When I go to New|General Templates|Legal
Pleadings|Pleading Wizard and start a new document, the
screen flashes and nothing else happens. I have tried to
solve this problem for almost two years. Microsoft was
not able to help me. Maybe someone else knows a solution.

[Charles Kenyon]

Has Word XP been out for two years? Have you applied any of the patches to
your release?
--
Charles Kenyon

Word New User FAQ & Web Directory:
<URL: http://addbalance.com/word/index.htm>

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide)
<URL: http://addbalance.com/usersguide/index.htm>

See also the MVP FAQ: <URL: http://www.mvps.org/word/> which is awesome!
--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

"EP F" <law...@hotmail.com> wrote in message
news:296f01c1b2bf$1c7a0160$9ee62ecf@tkmsftngxa05...

[LawZ]

I have applied all patches to this program. Also, I had the same
problem with Word 2000 on another computer. And in that case, as well
as this one, all other templates work fine.

"Charles Kenyon" <msnew...@remove.no.spam.addbalance.com> wrote in message news:<OIUvI#xsBHA.2668@tkmsftngp05>...

[Charles Kenyon]

So, are you now running Word 2002?

Keep in mind that the pleading wizard is good at what it does but it is not
good at generating usable pleadings - because the style differences between
jurisdictions and law firms is just too great. Think of it as a starter kit.
It does nothing with numbering and nothing with styles, both necessary
elements of a good pleading template.

Have you tried running the installation and removing the pleadings templates
and then installing them again?

If you can define what you want in your pleading template, you can design it
without the wizard. So, if you can't get the wizard to work, how about
describing what it is that you want it to do for you and we'll see if we can
get it done.
--
Charles Kenyon

Word New User FAQ & Web Directory:
<URL: http://addbalance.com/word/index.htm>

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide)
<URL: http://addbalance.com/usersguide/index.htm>

See also the MVP FAQ: <URL: http://www.mvps.org/word/> which is awesome!
--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

"LawZ" <law...@hotmail.com> wrote in message
news:a5826458.02021...@posting.google.com...

[LawZ]

Charles, I have no problem designing a basic pleading. But sometimes
I need 24 lines, sometimes 25 lines, sometimes 34 lines. The
template, when it worked, was very helpful. Maybe I did not state my
question clearly. I have used every edition of MS Word since they
produced a Windows version. In BOTH Word 2000 and Word 2002, the
legal pleading template has never worked. And this problem is across
two different computers.

I have removed and reinstalled Word several times. I even went to the
MS Website and opened the Legal Pleading Template there and it
"appears" to work fine, but then it does not save the
document/template and does not produce a document in the Word screen.

Sometimes when I open the legal pleading wizard there is a message at
the bottom of the screen "Starting Legal Pleading" but then nothing
happens and the screen flashes and returns to a blank document. As I
mentioned before, ALL other templates work fine. This is the only one
that does not work, and it is the only one I need to work. If it is
not going to work, I will just switch back to WordPerfect where it
worked fine.

"Charles Kenyon" <msnew...@remove.no.spam.addbalance.com> wrote in message news:<eatUbJ5sBHA.2056@tkmsftngp03>...

[John McGhie [MVP]]

That thing does work, if you have all the bits in the right place.

1) You need to check for network and directory permissions. Make sure your
User Template location and your Workgroup Template location in Tools>options
are set correctly, and that you do not have the same-named template in both
places. You also need to make sure (and this can be critical) that you have
permission to read, write, and remove from those locations, from your
Software directory, and from your registry. Frequently in corporations,
those permissions are not given to ordinary users: you need to be logged on
as an Administrator when you do this.

2) When you said "removed" Word, I assume you meant that you downloaded the
"Office Remover" from the Microsoft website and used that? You also MUST be
logged on as an Administrator to do this or it won't work. If not: There's
a copy on the Office CD: do NOT use that one. The one on the website has
been updated to do a better job.

3) Understand that re-installing Word will NOT replace existing templates,
whether they are damaged or not. Having run the Office remover, you must
them hunt down any .dot files on your hard disk and move them to somewhere
Word can't see them (say, drop them down to a folder in your personal
network directory that is named something like "Old Stuff" so Word can't
mistakenly find it. Then reboot. Then re-install Office. Then re-apply
the Service Releases.

This is quite a bit of mucking around: I would make your Desktop Support
people do this for you as punishment :-) They should have got it working in
the first place :-)

I know you have been chasing this for a while. I suspect that you may find
that the problem is a permissions problem that will not allow your user ID
to write to the registry on your computer, coupled with some installed
add-in causing a conflict. The Pleading Wizard is written in Visual Basic
for Applications version 6. If you have other applications using VBA on
your computer, and they were written for a different version, and they
install a run-time module, you will get conflicts.

My reservation about the Pleading Wizard is that it's like the Letter
Wizard. It does what they say it will, but that is not sufficient to be
useful. I would be inclined to suggest that you should make your own
Pleading Wizard and use that.

Hope this helps

On 14/2/02 7:22 AM, in article
a5826458.02021...@posting.google.com, "LawZ"
<law...@hotmail.com> wrote:

--
Please post replies to the newsgroup to maintain the thread.

John McGhie, Microsoft MVP: Word for Macintosh and Word for Windows
Consultant Technical Writer
<jo...@mcghie-information.com.au>
+61 4 1209 1410; Sydney, Australia: GMT + 10 hrs

[Suzanne S. Barnhill]

You might want to have a look at "WD2002: Error Message When You Try to Run
the Pleading Wizard [Q292153]" at
http://support.microsoft.com/support/kb/articles/q292/1/53.asp.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

[LawZ]

Dear Suzanne and all others. I read the article below, downloaded and
installed the Pleading Wizard Reset.wiz as directed, and when I run it
exactly the SAME thing happens...i.e. NOTHING. The Word 2002 screen
flashes once and nothing else happens.

John McGuire suggested I make my "Desktop Support people do this for
you as punishment :-)". But this is a HOME computer. I am the ONLY
user. All my other templates work and I want this one to work.
Remember, as I said before, I had this SAME problem on TWO computers.
One running Word 2000 and the other running Word 2002.

"Suzanne S. Barnhill" <sbar...@mvps.org> wrote in message news:<ectR8f9tBHA.2280@tkmsftngp05>...

[Beth Melton]

Are you using Norton? If you are then chances are the Office Plug-in option in Norton is causing you the difficulty. Disable the option and see if the Pleading Wizard will work. :-)
~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Please post replies/further questions to the newsgroup so that all may benefit.

LawZ wrote in message ...

[LawZ]

Dear Beth:
I am using Norton System Works 2002. I am not aware of an "Office
Plug-In" for Norton and could not locate it. However I completely
removed the Norton program and the pleading wizard does exactly the
same thing..i.e. nothing.

\"Beth Melton" <bme...@mvps.org> wrote in message news:<u8s$PjJuBHA.2632@tkmsftngp04>...

[Charles Kenyon]

In Norton System Works, the add-in can be spotted by the message in the
status line when you start Word:
Requesting virus scan...
(accompanied by a substantial delay on my system - about 20 sec.)

In Norton System Works, click Options => AntiVirus. Then select
Miscellaneous on the left list. Uncheck "Enable Office Plug-In." And I don't
know whether or not uninstalling or disabling Norton will disable this
plug-in.

[LawZ]

Charles, I REINSTALLED System Works 2002, unchecked "Enable Office
Plug-In box, the the same problem occurs with the legal pleasing
wizard / template. I have tried all the great suggestions in this
email and finally give up.

"Charles Kenyon" <msnew...@remove.no.spam.addbalance.com> wrote in message news:<u$pZ8OQuBHA.1632@tkmsftngp03>...

[Charles Kenyon]

You are certainly free to give up if you wish. Computers can be very
frustrating.

[Beth Melton]

Oh now, never give up! :-)

Did you reboot your PC after disabling the option?

It's strange that this will not work on two PCs with different versions of Word. That makes me think there is a 3rd party conflict of sorts.

Take a look under Tools/Templates and Add-ins and see if there are any global templates/add-ins listed. If so, what are they?

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Please post replies/further questions to the newsgroup so that all may benefit.

LawZ wrote in message ...

[LawZ]

Beth:

Yes, I did reboot....several times.
To answer your question about global templates, the following are
listed:
_CSO.dot
PALMAPP.dot
PDFMAKER.dot
WFWRD2K2.dot

I unchecked them all and the SAME problem persists. I left them
unchecked and rebooted and it makes no difference.

"Beth Melton" <bme...@mvps.org> wrote in message news:<eN8XOAXuBHA.1020@tkmsftngp07>...

[Suzanne S. Barnhill]

Unchecking them works only for the current session of Word. As long as
they're still in Word's Startup folder, they will load again the next time
you start Word. FWIW, of the four, three are well-known troublemakers. I
don't know what _CSO.dot is.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"LawZ" <law...@hotmail.com> wrote in message
news:a5826458.02021...@posting.google.com...

[LawZ]

_CSO.dot is Click Stamp Online (Pitney Bowes internet stamp).
Any suggestions....

"Suzanne S. Barnhill" <sbar...@mvps.org> wrote in message news:<Ov3a03huBHA.2632@tkmsftngp04>...

[Suzanne S. Barnhill]

E-postage add-ins are also notorious troublemakers; you've managed to
accumulate four known problems!

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"LawZ" <law...@hotmail.com> wrote in message

news:a5826458.02022...@posting.google.com...

[Beth Melton]

Unchecking them may not be enough. The only way to rule them out completely is to start Word without them.

Try this, go to Start/Run and start Word using this command:

winword /a

Note that there is a space before the forward slash.

This will start Word without loading your Normal.dot, the add-ins and some Registry information. Then try running the Pleading Wizard. If it works the problem would be one of the following:

Corrupt Normal.dot. Locate Normal.dot and rename it to OldNormal.dot. Word will create a new one upon starting.

If this resolves the problem, any customizations can be copied to the new Normal.dot via the Organizer (Tools/Templates and Add-Ins) Once this is complete OldNormal.dot can be discarded. If the problem still exists then you can delete the new Normal.dot and rename your OldNormal.dot to Normal.dot.

Registry Corruption: See this article for instructions on rebuilding the Word/Data key:
http://www.mvps.org/word/FAQs/AppErrors/MissingMenusEtc.htm

Global template/add-in: Go to Tools/Options/File Locations and note the location of the Startup folder. Exit Word and locate the Startup folder and see if any files are placed in the folder. If more than one, move them one at a time and try starting Word after each file is moved out of the folder until you determine which one is causing the problem.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

http://support.microsoft.com/support/mvp

[LawZ]

Suzanne, so I take it your solution would be to remove the global
templates? That would make things worse. But I am wondering why only
ONE template is affected. I have tried all others included with Word
2002 and they all work fine.

"Suzanne S. Barnhill" <sbar...@mvps.org> wrote in message news:<OOsV4kmuBHA.2564@tkmsftngp04>...

[Suzanne S. Barnhill]

At least in the case of the Adobe and WinFax add-ins, there are updates
available that solve the problem. See item 2(d) of
http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.htm

[LawZ]

Beth, when I use winword /a the legal pleading macro appears to work
OK. I will play around with your instructions and see what happens.
Thanks again!!

"Beth Melton" <bme...@mvps.org> wrote in message news:<OLVAmKnuBHA.2228@tkmsftngp07>...

> | CSO.dot is Click Stamp Online (Pitney Bowes internet stamp).
> |Any suggestions....
> |
> |
> |"Suzanne S. Barnhill" <sbar...@mvps.org> wrote in message
> news:<Ov3a03huBHA.2632@tkmsftngp04>...
> |> Unchecking them works only for the current session of Word. As long
> as
> |> they're still in Word's Startup folder, they will load again the next
> time
> |> you start Word. FWIW, of the four, three are well-known
> troublemakers. I

> |> don't know what CSO.dot is.

> |>
> |> --
> |> Suzanne S. Barnhill
> |> Microsoft MVP (Word)
> |> Words into Type
> |> Fairhope, Alabama USA
> |>
> |> "LawZ" <law...@hotmail.com> wrote in message
> |> news:a5826458.02021...@posting.google.com...
> |> > Beth:
> |> >
> |> > Yes, I did reboot....several times.
> |> > To answer your question about global templates, the following are
> |> > listed:

[John McGhie [MVP]]

Yeh: All four of those are known to cause conflicts with other templates.

Please remove them all from your Word start-up folder and try again (Word
must be stopped when you do this).

Before trying again, test your printer: the Pleading Wizard cannot work
unless your printer works correctly.

Hope this helps

This responds to article <a5826458.02022...@posting.google.com>,
from "LawZ" <law...@hotmail.com> on 21/2/02 7:31 AM:

--