"Here" is not Microsoft. "Here" is a newsgroup where users with varying
degrees of experience/expertise read each other's questions and may
provide responses.
Because you seem to have an issue with Works (you wrote that the printer
works great in all other respects, which I take to mean that it prints
in other applications), rather than ask in this particular newsgroup,
which is for generic printing/fax issues for Windows XP, you're more
likely to get help if you post in the microsoft.public.works.win
newsgroup.
For the web interface:
http://www.microsoft.com/communities/newsgroups/list/en-us/default.aspx?dg=microsoft.public.works.win
--
Lem
Apollo 11 - 40 years ago:
http://www.nasa.gov/mission_pages/apollo/40th/index.html