Re: How To Use Use Remote Assistance Behind A Firewall

[Robert L [MS-MVP]]

quoted from http://www.ChicagoTech.net
Q: How to fix the error "Remote Assistance connection could not be
established because the remote host name could not be resolved"?

A: When you receive an invitation from an Internet user whose computer is
behind a router or firewall, the IP sent to you is the private IP behind the
router or firewall. So that you can't access the computer. To fix this
issue, 1) use notepad to open the invitation to change the private ip to the
public ip which may be the router or firewall's ip. 2) Use Windows Messenger
to establish the Remote Assistance session.

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Robert Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN, Anti-Virus, Tips & Troubleshooting on
http://www.ChicagoTech.net
This posting is provided "AS IS" with no warranties.

"Samson" <sama...@hotmail.com> wrote in message
news:E87D640A-1BE8-4FF7...@microsoft.com...
>I have XP Pro and have broadband connection via Comcast cable modem. I have
>a Netgear Router with NAT and I also have a zone alarm firewall, I will
>appreciate information on how to send Remote Assistance either using MSN
>Messenger, email etc.
>
> Thanks