Microsoft update

[Eric Baines]

My MS update seems to be broken - anyone got any hints?

It used to work, but recently I get the little yellow shield saying it is
downloading updates, but it stays at 0%. I can go to the MS website and
update, but the update bit seems to be broken.

I'm not sure if it is relevant but at about the same time, I seem to have
problems with my Sophos anti-virus update - when it says it tries to contact
the sophos server, it says it fails. But I can uninstall Sophos and reinstall
and it brings down the most up to date version, with the same credentials -
but subsequent updates don't work.

I Use XP MCE 2005. It is up to date. I use the XP firewall (and no other) -
but the same affect occurs when I switch the firewall off.

Anyone got any ideas?

Cheers

Eric

[antioch]

"Eric Baines" <EricB...@discussions.microsoft.com> wrote in message
news:85273220-60F1-4685...@microsoft.com...

You are in the wrong group -
Search in that clunky web interface you are using for windowsupdates, or use
newsreaders to post in the below group

news://msnews.microsoft.com/microsoft.public.windowsupdate

Antioch

[PA Bear]

Microsoft Update and Automatic Updates are not the same thing.

Can you install these updates manually at Windows Update?
http://windowsupdate.microsoft.com

You may have a hijackware infection.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. **Post
your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)

[Eric Baines]

Thanks for the reply.

It is Microsoft Update I'm using (or trying to). I used to use Windows
update, but switched a few months ago (I don't think my failures are linked
to that, but who knows?).

Yes, I can manually update MS if I go their web site. It's just the
automatic stuff that gets stuck at 0%.

I can't manually update Sophos - unless I uninstall and then reinstall.

I was wondering if there was a service involved Windows update that might
need re-starting or something?

[PA Bear]

X-post to Windows Update newsgroup

> Yes, I can manually update MS if I go their web site. It's just the
> automatic stuff that gets stuck at 0%.

First, switch back to Windows Update and see if that makes any difference:
Go to Microsoft Update > Click on Change Settings in left pane > Scroll to
bottom of page > To Stop Using Microsoft Update > Disable Microsoft Update
software and let me use Windows Update only (check) .

If no joy...

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/?kbid=906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/?scid=ph;en-us;6527

2. You cannot install some updates or programs
http://support.microsoft.com/default.aspx?scid=kb;en-us;822798

3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.

How to read the Windowsupdate.log file:
http://support.microsoft.com/?kbid=902093

3b. Compare errors to those listed here:
http://inetexplorer.mvps.org/archive/windows_update_codes.htm and/or go to
http://windowsupdate.microsoft.com > click on Help and Support link in left
pane > Solve problems on your own.

4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm