Update Failure - Patch Tesday 4/15

Harry Sherman

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Apr 15, 2009, 10:04:30 AM4/15/09

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Running Vista HP.
This morning had 6 updates available. Downloaded and attempted install.
Only one (MS
Malicious Software Removal Tool) installed. The rest failed with error code
80071A91.
The hangup appears to be at "Configuring Updates" splash screen...finally
goes to "Update
Configuration failed. Reverting changes." This error code comes back to
not active.
The failed updates are: KB960803, 952004, 905866, 956572 and 959426.
Anyone else have this problem or know of cause?

PA Bear [MS MVP]

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Apr 15, 2009, 1:15:43 PM4/15/09

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Please state your full Windows version (e.g., Vista SP1) when posting to
this newsgroup.

Is this a sudden, new problem or an ongoing one?

Are you attempting to install these updates via Automatic Updates or
manually via Windows Update? Is Automatic Updates enabled?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/kb/906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/ph/6527

2. You cannot install some updates or programs
http://support.microsoft.com/kb/822798

3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for *other*
errors associated with the failed downloads/installs.

How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

Harry Sherman

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Apr 15, 2009, 9:26:47 PM4/15/09

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Running Vista HP SP1 with IE-8. All previous updates installed.
This is a new and sudden problem. Never had a failed update through all
Vista Betas, RC, or final versions.
Attempting installation via Auto Update which is enabled.
Avast anti-virus and Ad-Aware anti-spyware installed. Linksys WRT-110
router.
No Norton or McAfee app ever installed.
Did download and install Java update yesterday. Could this affect updating?

Thanks for your help...will try your suggestions and let you know the
results

"PA Bear [MS MVP]" <PABe...@gmail.com> wrote in message
news:u82jL5ev...@TK2MSFTNGP03.phx.gbl...

Dave T.

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Apr 15, 2009, 9:43:36 PM4/15/09

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Just a thought . . .When did you install IE8? Is this the first attempt
to update since installing IE8?

DaveT

PA Bear [MS MVP]

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Apr 16, 2009, 3:01:41 AM4/16/09

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When (date) did you install IE8, Harry? Did you disable Avast and Ad-Aware
AE's Guard & Ad-Watch prior to installing IE8?

Did the recent entries in WindowsUpdate.log list any failure error codes?

Have you attempted to download/install the remaining updates manually?

Have you opened a free support incident?

Harry Sherman

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Apr 16, 2009, 8:30:35 AM4/16/09

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I installed the final version of IE-8 over the beta version on 1 April via
Windows Update...but after going back to WUP to retrieve the date, I
encountered a puzzling fact. The IE-8 entry shows "pending" instead of
"successful" with an error code of 80242014, Since Vista reported a
successful installation and configuration went smoothly, I had assumed the
final version was installed OK. But now I'm not sure what I have....the
version shown is 8.0.6001,18702.
As for your other questions: No, I did not disable Avast or Ad-Aware prior
to IE-8 DL. The error codes reported in WUP History is the same for all the
failures: 80071A91.
And I have not tried a manual download of the failed updates.

"PA Bear [MS MVP]" <PABe...@gmail.com> wrote in message

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Harry Sherman

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Apr 16, 2009, 9:16:31 AM4/16/09

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Heres the WUP log entry for KB905866...it's the same for all failed updates.

2009-04-15 08:15:21:319 1100 4f4 Handler WARNING: Got extended error: "POQ
Operation CreateKey OperationData
\Registry\machine\Schema\wcm://Microsoft-Windows-LSA?version=6.0.6001.18215&language=neutral&processorArchitecture=x86&publicKeyToken=31bf3856ad364e35&versionScope=nonSxS&scope=allUsers"
2009-04-15 08:15:22:084 1100 4f4 Handler Post-reboot status for package
Package_for_KB905866~31bf3856ad364e35~x86~~6.0.29.0: 0x80071a91.

"Harry Sherman" <she...@westelcom.com> wrote in message
news:OCe5n8ov...@TK2MSFTNGP02.phx.gbl...

PA Bear [MS MVP]

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Apr 16, 2009, 11:11:14 AM4/16/09

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I'm afraid excerpts from one of the installation logs aren't going to help
us much here. What about errors in WindowsUpdate.log
(http://support.microsoft.com/kb/902093)?

>> I installed the final version of IE-8 over the beta version on 1 April
>> via
>> Windows Update...but after going back to WUP to retrieve the date, I
>> encountered a puzzling fact. The IE-8 entry shows "pending" instead of
>> "successful" with an error code of 80242014

I'm afraid I don't get a warm, fuzzy feeling about the above, Harry, and it
may be related to your current problem. May we assume you've rebooted since
upgrading from IE8 Beta to IE8 Final on 01 Apr-09? Any chance you installed
Vista SP1 while IE8 Beta was installed?

Harry Sherman wrote:
> Heres the WUP log entry for KB905866...it's the same for all failed
> updates.
>
> 2009-04-15 08:15:21:319 1100 4f4 Handler WARNING: Got extended error: "POQ
> Operation CreateKey OperationData
> \Registry\machine\Schema\wcm://Microsoft-Windows-LSA?version=6.0.6001.18215&language=neutral&processorArchitecture=x86&publicKeyToken=31bf3856ad364e35&versionScope=nonSxS&scope=allUsers"
> 2009-04-15 08:15:22:084 1100 4f4 Handler Post-reboot status for package
> Package_for_KB905866~31bf3856ad364e35~x86~~6.0.29.0: 0x80071a91.
>

> "Harry Sherman" wrote:
>> I installed the final version of IE-8 over the beta version on 1 April
>> via
>> Windows Update...but after going back to WUP to retrieve the date, I
>> encountered a puzzling fact. The IE-8 entry shows "pending" instead of
>> "successful" with an error code of 80242014, Since Vista reported a
>> successful installation and configuration went smoothly, I had assumed
>> the
>> final version was installed OK. But now I'm not sure what I have....the
>> version shown is 8.0.6001,18702.
>> As for your other questions: No, I did not disable Avast or Ad-Aware
>> prior to IE-8 DL. The error codes reported in WUP History is the same for
>> all the failures: 80071A91.
>> And I have not tried a manual download of the failed updates.
>>

Harry Sherman

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Apr 16, 2009, 4:08:24 PM4/16/09

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OK...heres the complete WU log entries for the first failures.

{4C3BFD96-DB57-405F-B84F-35704A980C92}.100
2009-04-15 08:29:11:100 1088 b10 Report *********** Report: Initializing
static reporting data ***********
2009-04-15 08:29:11:100 1088 b10 Report * OS Version = 6.0.6001.1.0.66304
2009-04-15 08:29:11:100 1088 b10 Report * OS Product Type = 0x00000003
2009-04-15 08:29:11:225 1088 b10 Report * Computer Brand = VIA
Technologies, Inc.
2009-04-15 08:29:11:225 1088 b10 Report * Computer Model = PM800-8237
2009-04-15 08:29:11:225 1088 b10 Report * Bios Revision = 6.00 PG
2009-04-15 08:29:11:225 1088 b10 Report * Bios Name = )Phoenix - Award
WorkstationBIOS v6.00PG
2009-04-15 08:29:11:225 1088 b10 Report * Bios Release Date =
2004-08-16T00:00:00
2009-04-15 08:29:11:225 1088 b10 Report * Locale ID = 1033
2009-04-15 08:29:11:943 1088 4e0 DnldMgr * Restored download job.
2009-04-15 08:29:12:022 1088 4e0 Report WARNING: PostReboot: Failed to read
event cache file {529FAA4C-AB66-4F6D-A91E-138C580BF546}.bin. (8007000d)
2009-04-15 08:29:12:115 1088 4e0 Agent Attempt 0 to obtain post-reboot
results.
2009-04-15 08:31:06:537 1088 4e0 Handler Post-reboot status for package
Package_for_KB959426~31bf3856ad364e35~x86~~6.0.1.2: 0x80071a91.
2009-04-15 08:31:06:537 1088 4e0 Handler WARNING: Got extended error: "POQ