--
Carey Frisch
Microsoft MVP
Windows - Shell/User
---------------------------------------------------------------------------Â-----
There are 14 posts concerning this issue. I tried your resolution and this
is what is happening: "The upgrade patch cannot be installed by the Windows
Installer service because the program to be upgraded may be missing, or the
upgrade patch may update a different version of the program. Verify that the
program to be upgraded exists on your computer and that you have the correct
upgrade patch.
Hmm? what program is the Windows Installer talking about? Is this update for
Windows Messenger? or some other Microsoft program? Need resolution and
someone to respond to the 14+ posts concerning the multiple update failures
that have been occuring with KB28366 Security Update. It seems Microsoft
should have known before hand about the potential of failures concerning this
particular update.
Need solution soon.
--
Carey Frisch
Microsoft MVP
Windows - Shell/User
---------------------------------------------------------------------------Â-----
"Flodo" <Fl...@discussions.microsoft.com> wrote in message news:85D9B3DD-FBA5-4800...@microsoft.com...
"Flodo" <Fl...@discussions.microsoft.com> wrote in message
news:26719863-3D29-4D88...@microsoft.com...
>I had to use the windows installer cleanup utility (can't remember the link)
This one? http://support.microsoft.com/kb/290301
> to remove .NET framework 2.0 and 1.1, then download and reinstall all three
> (1.1, 1.1 sp1, and 2.0). I could then apply KB928365 and KB928366. I don't
> remember the exact order but I did 2.0 and applied the update for that
> first. Hope this helps. I am running XP Pro SP2.
You may also consider installing the "Uninstall Cleanup Tool" for
.NET Framework 1.0 and 1.1 now too:
http://www.microsoft.com/downloads/details.aspx?FamilyID=7a4efc33-0343-4ee4-b0c4-97bd16967a09&DisplayLang=en
See http://support.microsoft.com/kb/939160/ for details.
Bye,
Freu"Whenever MS will get the .NET Framework installation hell right"di
>Download the KB928366 security update file directly from
>http://www.microsoft.com/downloads/details.aspx?FamilyID=281fb2cd-c715-4f05-a01f-0455d2d9ebfb&DisplayLang=en
>and install it.
That also does not work. When that file is executed, a box appears that states:
"The feature you are trying to use is on a CD-ROM or other removable disk that is not available"
"Insert the Microsoft NET Framework 1.1 disk and click OK"
There's a "Use source" window that has "Microsoft .NET Framework 1.1 [Disk 1]" in it, and a
"Browse" button. When you click the "Browse" button, the installer is looking for a file called
"netfix.msi". A search of the computer found one in the NET Framework 2 but it's not the one
that KB928366 is looking for.
Anyone have the 1.1 files???
I also for good measure downloaded and installed the Microsoft Installer PA
Bear suggested available here:
http://www.microsoft.com/downloads/details.aspx?FamilyID=889482fc-5f56-4a38-b838-de776fd4138c
I can't say this had anything to do with it but it might have and it
installed so it wasn't already there apparently.
Thanks Carey your are the sharp one someone dried out for.
Thanks, Freudi! I've been trying to find that one again for hours now.
--
~Robear
The the update KB928366 succeeded.
That's a bit clunky, and obviously not typical of MS Update ... but it does
work, and shows the great value of these support forums!
Steps:
1) Go to the control panel and select the add/remove software tool then
TRY and remove everything with .NET in the name. If you can remove
everything go to step 3. If you cannot remove everything go to step 2.
2) Go and download the windows installer clean up tool at:
http://support.microsoft.com/kb/290301
run the windows installer clean up tool and BE CAREFUL to only select
the .NET items from the list and remove them. Note: this will likely
leave the names as "dead links" in the Add/Remove Software list (ahhh
...Microsoft thoroughness at its best) but not to worry they will do no
harm and will get fixed when we finish. It's possible to clean them up
but let's stay out of the registry :-)
3) Go and get the file "dotnetfx.exe" this is ".NET 1.1" from:
install it.
4) Go and get the file "NDP1.1sp1-KB867460-X86.exe" this is the ".NET
1.1 service pack 1" from: my personal website (JUST KIDDING,
RELAX...get everything of course from a microsoft.com domain)
install it.
5) Install the SECURITY patch, the dreaded KB928366, we have all grown
to hate. You can install it from the Windows Update program (be sure to
ONLY select the KB928366 patch and NOTHING else, we dont want to put
back 2.0 or 3.0 yet). It's OK go ahead and click ...it will be
alright...you can do it...it's just one more time... :-)
6) Re-run the Windows Update and you can add back in .NET 2.0 and 3.0
7) Post to thank me...
Now WHY hasn't Microsoft posted instructions yet? .... What is UP?!
Good night!
George
--
George Lazar
------------------------------------------------------------------------
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View this thread: http://forums.techarena.in/showthread.php?t=781200
Download KB928366 from here
http://www.microsoft.com/downloads/details.aspx?FamilyID=281fb2cd-c715-4f05-a01f-0455d2d9ebfb&DisplayLang=en
Double-click and install it.
It said :
"The feature you are trying to use is on a CD-ROM or other removable
disk that is not available"
"Insert the Microsoft NET Framework 1.1 disk and click OK"
You now need .Net Framework 1.1. Get it from here
http://www.microsoft.com/downloads/details.aspx?FamilyID=262D25E3-F589-4842-8157-034D1E7CF3A3&displaylang=it
Put it on the desktop and unzip in a new folder.
Back to KB928366 installer, point to the new folder and the setup will
find netfx.exe it was looking for.
Press ok and cross your finger. I worked for me.
Thank you for contacting Microsoft Windows Update Support. My name is Paris,
and I'm glad to work with you. For your reference, the case ID for this
service request is SRX1039243891. You can contact me directly by sending an
email to v-30...@mssupport.microsoft.com with the case ID in the subject
line.
From the description, I understand that the Security Update for Microsoft
.NET Framework, Version 1.1 Service Pack 1 (KB928366) failed to install after
several attempts. If there has been any misunderstanding, please let me know
as soon as possible.
I understand the inconvenience you have experienced. Please be assured that
I will do my best to resolve the issue.
The issue can be caused by a damaged .NET Framework component. At this time,
let's refer to the following steps to troubleshoot this issue:
Step 1: Download Microsoft Windows Installer CleanUp utility
============================================
1. Visit:
http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D5E1BD/msicuu2.exe
2. Save the file to your Desktop
3. Please double click the file msicuu2.exe on the Desktop to install this
tool on your computer.
Step 2: Remove .NET Framework 1.1
========================
1. Click Start -> (All) Programs->Windows Installer Clean Up.
2. See if you can find .NET Framework software. If so, remove it.
3. Restart the computer and see if the issue still exists.
For more information, please refer to:
-----------
Title: Description of the Windows Installer CleanUp Utility
Link: http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
However, if any problem is encountered when trying to uninstall .NET
Framework 1.1, we can also refer to the following Knowledge Base article to
uninstall it manually.
http://support.microsoft.com/?id=320112
After that, please restart the computer and perform the following
suggestions to reinstall .NET Framework 1.1 and the updates for it.
Step 3: Install .NET Framework 1.1 Redistributable Package and .NET
Framework 1.1 SP1
=================================================================
1. Please download the Microsoft .NET Framework Version 1.1 Redistributable
Package and the updates from the following link and save them to the C drive
(C:\)
Microsoft .NET Framework Version 1.1 Redistributable Package
http://download.microsoft.com/download/a/a/c/aac39226-8825-44ce-90e3-bf8203e74006/dotnetfx.exe
Microsoft .NET Framework 1.1 Service Pack 1
http://download.microsoft.com/download/8/b/4/8b4addd8-e957-4dea-bdb8-c4e00af5b94b/NDP1.1sp1-KB867460-X86.exe
Security Update for Microsoft .NET Framework, Version 1.1 Service Pack 1
(KB928366)
http://www.download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/ndp1.1sp1-kb928366-x86_20112ef50011e0de2c0e3378139245d81a178b15.exe
2. When the File Download window appears, please click the Save button, and
follow the directions to save it to Windows. After downloading the Microsoft
.NET Framework 1.1 setup file onto your computer, please double-click the
.NET Framework files to manually install them one by one.
If an error is encountered when installing .NET Framework 1.1, we can also
refer to the following Microsoft Knowledge Base article to troubleshoot this
issue:
How to troubleshoot Microsoft .NET Framework 1.1 installation issues
http://support.microsoft.com/?id=824643
However, if the issue persists, please capture a screenshot when an error
message is encountered:
HERE is where things go aray for me...
Everything has worked to this point, .NET 1.1, the service pack and KB
928366 have installe dfine.
BUT when i return to windows update it only shows the security update for
MS .NET framework Version 2.0
KB928365.
But i dont I have .NET 2.0 installed( uninstalled per the instructions).
Nothing hidden.
What next?
"RakeKiller" <trap...@gmail.com> wrote in message
news:G%vli.6158$EZ1....@newsfe18.lga...
--
Potterfan
------------------------------------------------------------------------
Potterfan's Profile: http://forums.techarena.in/member.php?userid=27890
> This update failed 5 times. I feel like a bad day is coming. Maybe not
> tomorrow..but soon. Total reformat over a weekend.
As I painfully learned today, this is a common problem. Free Microsoft
security support has been swamped with phone calls at 866-727-2338.
Fortunately they're being very nice about it and walk you through the steps
to overcome the installation problems for the ,Net 1.1 and .Net 2.0 security
updates issued July 10, 2007. The bizarre nature of this is that tech
support told me that these updates work fine if you do not already have .net
framework 1.1 or .net framework 2.0 installed -- heck, why would you update
them if you don't have them already installed? Such is the joy of dealing
with tech support overseas at 2 a.m. their time.
Also you need to keep the 3 versions of .net framework on your computer
(1.1, 2.0, and 3.0) -- they are not cumulative. Different applications
require different versions of .net framework to function.
I'll try to repeat their step by step instructions so you don't have to
call. It worked fine on my Windows XP Pro, SP2 computer; it did not work on
my wife' similar computer.
Read through them first before you do anything -- especially the caution at
the end.
The steps from Microsoft Security Tech Support and from Aaron Stebner's
Weblog at upnet.notlong.com -- Microsoft Tech Support actually took me there
first.
(1) Try to perform a standard uninstall of the .net framework for which you
could not install the July 10 security update. Of course, you do this in the
Control Panel's Add-Remove Programs.
(2) If this fails to completely remove the .net framework you've targeted,
then you'll want to download the tool from Stebner's Weblog -- this is the
tool that Microsoft Tech Support uses and recommends. The file name is
dotnetfx_cleanup_tool.zip . Unzip the file and run it. You will get to choose
which versions (1.0, 1.1, 2.0) of .net framework you want to uninstall and
clean up. While Mr. Stebner warns against simply uninstalling the .net
frameworks, Microsoft Tech Support had me run this tool without first
attempting the standard uninstall. On my computer this worked just fine.
Stebner warns:
There are a couple of very important caveats that you should read before
using this tool to cleanup .NET Framework bits on your machine:
1. You should try to perform a standard uninstall first. This tool is not
designed as a replacement for uninstall, but rather as a last resort for
cases where uninstall or repair did not succeed for unusual reasons.
2. This cleanup tool will delete shared files and registry keys used by
other versions of the .NET Framework. So if you use it, be prepared to repair
or reinstall any other versions of the .NET Framework that are on your
computer to get them to work correctly afterwards
Download the tool completely uninstall .net frameworks 1.0, 1.1, and 2.0.
(3) Reboot your computer after uninstalling/cleaning up the .net frameworks
you want to remove. NOte that when you restart your computer, any application
that is dependent on a .net framework version that you uninstalled will not
work. Be patient -- they'll work once you've reinstalled the appropriate .net
framework(s).
(4) Run Windows Update - custom. It should show all of the .net frameworks
not currently installed on your computer. Now you have probably not worried
about .net framework 3.0 since there was no security update for it. But there
is a regular update for it. You will probably find these .net frameworks
under "High Priority," but more likely under "Software, Optional." You can
download ALL of the .net frameworks and updates that are visible to you here
-- 1.1, 2.0, 3.0.
(5) After they've installed, reboot your computer.
(6) Now, the .net framework 1.1 that you just installed includes the latest
security update (Microsoft made this change today, July 12, 2007). You should
NOT try to install that update. So you should go back to Microsoft Update,
choose custom, and if it shows the .net framework 1.1 security pack update
tell Microsoft Update not to show it any more. Apparently Microsoft Update
thinks you didn't install it because it was built into the 1.1 that you just
installed.
(7) If you uninstalled .net framework 2.0, you should have been able to
reinstall it via Microsoft update. If it did not show up in Microsoft update,
you can track it down online via a search engine or at Microsoft.com and
download it and install it manually.
CAUTION. Frankly, you would be most prudent to clone your hard drive before
running these updates -- just to give yourself some protection. On my wife's
Windows XP Pro, SP2 computer, the .net framework 1.1 reinstall did not take
and I could not install it because I started getting Runtime errors from the
Microsoft Visual C++ RunTime Library. So I had to revert to a clone after
copying all the data (the D partition) to the clone's D partition.
"EyeNoZero" <EyeN...@discussions.microsoft.com> wrote in message
news:6FBDE0F9-273F-47F8...@microsoft.com...
The answer to your question could be the following:
Some bugs have become resistant to insecticide sprays and require deeper
analysis for their removal which appears to be beyond the current abilities
of our friends at Microsoft. Perhaps this serves to illustrate that they are
merely a bunch of aerosols!
Unfortunately, if you use Office or any number of Corel programs, as
well as others, they are now broken, and you will now have to uninstall
and reinstall them too, also using Windows Installer Cleanup Utility.
Windows Installer Cleanup Utility has a major downside, and I'm not sure
why no one is warning users to uninstall certain programs first (because
you won't be able to repair or uninstall them afterward in the usual
manner).
The best thing to do if you're having a problem with KB928365 and
KB928366 is to open a case with Microsoft, tell them you do not want to
use WICU, and get further instructions. This serves the twofold purpose
of letting Microsoft know just how many people are affected, as well as
providing a spur to fixing WICU so that its use does not break other
programs.
rl
--
Rhonda Lea Kirk
AUK Galactic Killfile, 15 May 2007
http://groups.google.com/group/alt.usenet.kooks/msg/23766545e259d53c
Winner, Golden Killfile, April 2007
Co-Office Holder, Ministry of Circle Jerks, April 2007
Member, Human O-Ring Society, March 2003
NCB#16 BJDS#2 INAC#77 PSLCK#1 SBG#1 A-29204
Some are tempted to think of life in cyberspace as insignificant,
as escape or meaningless diversion. It is not. Our experiences there
are serious play. We belittle them at our risk. Sherry Turkle
Thanks Carey!!
"Flodo" wrote:
> Turned off Windows Firewall and Antivirus. Tried direct download, tried
> autoupdate, check to insure the correct installer was resident. Well? After
> a dozen or so attempts have failed. All the other July 10th updates were
> successfull, so how come KB928366 is a big pain in the 'system'? Is this a
> ploy by Microsoft to force us Windows XP users to upgrade to Vista or buy a
> new computer? There must be sharp MVP that can tackle this problem and
> provide a process of resolution out there.
>
> "Carey Frisch [MVP]" wrote:
>
> > Download the KB928366 security update file directly from
> > http://www.microsoft.com/downloads/details.aspx?FamilyID=281fb2cd-c715-4f05-a01f-0455d2d9ebfb&DisplayLang=en
> > and install it.
> >
> > --
> > Carey Frisch
> > Microsoft MVP
> > Windows - Shell/User
> >
> > ---------------------------------------------------------------------------Â-----
> >
Do you have a similar solution to fix the same problem with 928365 ?
Regards,
Geoff.
George,
I have been plagued, for a few weeks now, with constant prompts that I
have Windows updates to install. However, when I do install, I
repeatedly get the same message: 'Following updates were not
installed: Security Update for Microsoft.NET Framework Version 1.0
Service Pack 3 (KB928367).
In Googling for help I came across your post, that seemed
understandable to me, so I tried it. To the best of my knowledge, I
followed your steps, to the letter. But I must have erred somewhere
in the final steps. In executing step #4, I receive a message that I
already have ".NET 1.1 service pack 1" installed and do I want to
install over it, to which I clicked OK(?). In step #5, running
Windows Update doesn't result in, "SECURITY patch, the dreaded
KB928366", but rather, 'Following updates were not installed:
Security Update for Microsoft.NET Framework Version 1.0 Service Pack 3
(KB928367). Perhaps this is of no help, but I did have to opt for
step #2 to since Control Panel wouldn't delete the '.NET' entries.
Checking just now I see the '.NET' entries(.NET [kb886906], .NET
1.1, .NET 1.1 Hotfix [kb928366], and .NET 2.0) still listed in Control
Panel. From the beginning, I have been searching for remedies for
(KB928367), yet, this forum is addressing (KB928366), is that an
issue?
If you have any further ideas or 'fixes', let me know. If it is not
inappropriate, could you email me any feedback (srt...@cox.net), since
I don't know that I will be able to navigate back to this forum
again. Thank you for your patience and thoughts.
Steve Turner
Windows XP pro SP2
"George Lazar" wrote:
> Hi followed your instructions to the letter, but still getting failed to install.
more help needed.
"Unk" wrote:
> On Tue, 10 Jul 2007 21:07:08 -0500, "Carey Frisch [MVP]" <cnfr...@nospamgmail.com> wrote:
>
> >Download the KB928366 security update file directly from
> >http://www.microsoft.com/downloads/details.aspx?FamilyID=281fb2cd-c715-4f05-a01f-0455d2d9ebfb&DisplayLang=en
> >and install it.
>
> That also does not work. When that file is executed, a box appears that states:
> "The feature you are trying to use is on a CD-ROM or other removable disk that is not available"
> "Insert the Microsoft NET Framework 1.1 disk and click OK"
>
> There's a "Use source" window that has "Microsoft .NET Framework 1.1 [Disk 1]" in it, and a
> "Browse" button. When you click the "Browse" button, the installer is looking for a file called
> "netfix.msi". A search of the computer found one in the NET Framework 2 but it's not the one
> that KB928366 is looking for.
>
> Anyone have the 1.1 files???
>
EggHeadCafe - .NET Developer Portal of Choice
http://www.eggheadcafe.com
" I am the Egg Man ... "
MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============
I have tried tried this a number of times on both my computers.
I found a related article that gives a phone number for free support, but
they refused the free support because I purchased an OEM.
I get the same error message as Flodo and others, even after manually
re-installing .NET 1.1 and .NET 1.1 SP1 and so forth.
This worked on one of my XP Pro systems with a different motherboard (an
Asus), but it has never worked for this system's mobo (an Intel DG33TL).
Note that this system is brand new and I only installed XP Pro SP2 two days
ago. All other Windows Updates downloaded and installed correctly. Also,
there are not many installed apps, so the fault clearly lies with Microsoft.
I should also point out that I got the same error message when I tried it in
Safe Mode.
Anyway, a reinstall of SP1 cured the problem.
the fix for KB928366 worked just fine, now that shield is off my to do list
Warren
Carey Frisch [MVP] wrote:
>Download the KB928366 security update file directly from
> http://www.microsoft.com/downloads/details.aspx?FamilyID=281fb2cd-c715-4f05-a01f-0455d2d9ebfb&DisplayLang=en
> and install it.
Paulie wrote:
> Thank you Carey, This site allowed the KB928366 update with no
> problem. I am glad I found this site. I Hope Microsoft does not
> have more problems like this. My comoputer is only 10 days old.
I have trouble understanding why is it "Microsoft" that has the problem?
I have setup many computers in the last few weeks, have many more that I
manage - many running Microsoft products - but without the problem you are
having/resolved with the post you found (good job, BTW - many people do not
search for answers to their issues on their own.)
If this was a *Microsoft* problem - then wouldn't everyone have the same
issue as you (those running the same software as you at least.)
The post you responded to is almost two years old.
http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/75b7f2b23ecbf2f6/36cbd1885c11de69
I realize you say your computer is "10 days old", but I am unsure what you
think that means. ;-)
--
Shenan Stanley
MS-MVP
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How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html