Re: Update for Windows Vista (KB938371) install fails

[PA Bear [MS MVP]]

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--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

Timothy G. wrote:
> Another 2nd Tuesday, another failed install. Have Home Premium, AVG Free,
> Ad Aware, Spybot, Spyware Blaster (all latest.) Ditched third-party
> firewall after last fiasco and still irritated about it. Update says
> download and install successful. After lengthy reboot (45m-1hr), check
> update list to find this one failed. System does seem to reboot twice
> altho splash screens won't confirm. Tried disabling AV and Anti-spy to no
> avail. Any ideas out there?

[PA Bear [MS MVP]]

Please see this page http://dts-l.net/goodpost.htm then post back to this
thread with the information we'd need to be able to assist you properly.

--
~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

jh wrote:
> I also have AVG, and I've failed the install 4 times =/
> Anyone know what to do?
>
> "Gonzalo C" wrote:
>
>> the same for me. disabling AVG change something?

[Deralte]

I'm also having this problem on my system (Windows Vista Home Premium 32 bit
running AVG, AdAware and Spybot along with the usual Windows products. 160GB
HD, 2.2 Ghz).

These are the failed update details:
>Update for Windows Vista (KB938371)

>Installation date: ‎2/‎13/‎2008 8:20 PM

>Installation status: Failed

>Error details: Code 800705B4

>Update type: Important

>Install this update to enable future updates to install successfully on all >editions of Windows Vista. This update may be required before selected future >updates can be installed. After you install this item, you may have to restart >your computer. Once you have installed this item, it cannot be removed.

>More information:
http://support.microsoft.com/kb/938371

>Help and Support:
>http://support.microsoft.com

I've tried installing this update twice, and each time it spends a long time
shutting down and installing updates, and a long time configuring settings
when starting up again taking approximately 1- 1 1/2 hours.

Any advice?

-deralte

[TUNKYTOY]

Having failed 3 times to install KB938371 I succesfully did the
following
Go to 'Download details: Update for Windows Vista (KB938371)'
(http://tinyurl.com/2e9vle)
Download standalones KB937267-x86.msu and KB938371-x86.msu
Disable UAC, Anti-virus, Windows firewall and disconnect from internet
Install KB937267 (no reboot required) then KB938371 reboot and it
succesfully installs without multi bootups.

--
TUNKYTOY
Posted via http://www.vistaheads.com

[Hardup]

I am unable to find KB937267 after search in windows updates is KB correct No?
--
Baron

[PA Bear [MS MVP]]

http://www.microsoft.com/downloads/details.aspx?FamilyID=695d7c32-252c-40e8-a15d-81029bec7d76

--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Hardup wrote:
> I am unable to find KB937267 after search in windows updates is KB correct
> No?
>
>>

[TUNKYTOY]

To Baron

My apology for a typo it should be KB937287 patch. This patch corrects
a Windows update problem, and as previously stated does not require a
reboot after installing, therefore KB938371 can be installed straight
after and requires one reboot. Both patches have 32 and 64 bit versions
and are on the same webpage at . 'Download details: Update for Windows
Vista (KB938371)' (http://tinyurl.com/2e9vle)

[Timothy G.]

Thanks TUNKYTOY. Forgot about downloading standalones, altho one time I
tried it didn't work. But, this time I downloaded it, turned off all the
third-party apps I could, even turned off Win Defender, couldn't turn off UAC
(but that's another long story involving a lazy system admin and a program
called DiableUAC that didn't), made sure they wouldn't start upon reboot,
rebooted and stayed off-line while manually installed the update. My
reminder note helped me get my protection back on (I thought computers were
supposed to eliminate paper and pen?) It was laborious but it worked. Will
check out vistaheads.

Again, many thanks.
Tim

[TUNKYTOY]

To Timothy G.

Happy to hear the KB937287 & KB938371 standalone sequence worked OK
I think the installing KB937287 had more to do with the success than
disabling all the security measures.

Previously I, like many others, have had problems installing vista
update patches, usually the more important ones, and have tried
installing one at a time but with limited success. The standalones have
had greater success but not 100%. Hopefully future upgrade patches will
work smoother.

[Atarl]

To TUNKYTOY

Thanks very much! followed your intructions and managed to install both
updates solving my install problem.
Thanks again :D

-Atarl

--
Atarl
Posted via http://www.vistaheads.com

[Timothy G.]

TUNKYTOY:

As an addendum, KB937387 installed automatically after forcing KB938371.
Reviewed update list and 387 never listed until end. Didn't even know 387 was
available. Read other postings and find problems with 387 and 371 seem to be
interrelated but I was never aware. Don't know the significance but just
wanted to mention it for future reference.

Again thanks,
Timothy G.

[Shadowrushed]

Seems to me that a few people here have AVG. I have had other problems
with AVG in the past, try removing AVG then run the windows updater.

--
Shadowrushed
Posted via http://www.vistaheads.com

[TUNKYTOY]

Shadowrushed;1152864 Wrote:
> Seems to me that a few people here have AVG. I have had other problems
> with AVG in the past, try removing AVG then run the windows updater.

Shadowrushed:

This problem was in early 2008 before Windows Vista Sp1 was available.
Since installing SP1 no updates have failed on my computer. The problem
was caused by cliches in the original OS that Mocrosoft released on a
majority of machines and wasn't due to AVG or other anti-virus as I am
aware.

[Shadowrushed]

reinstalling the updates worked for me.

[charleei]

Mine did not either. It said that it did not apply to my system.

--
charleei
Posted via http://www.vistaheads.com

[MowGreen]

http://support.microsoft.com/kb/938371

> Last Review: June 16, 2008
> Technical update, April 8, 2008

> This article describes the prerequisite software updates that apply to versions of
> Windows Vista that are mentioned in the "Applies to" section. These updates are a
> prerequisite for Windows Vista Service Pack 1 (SP1). Additionally, these updates help
> improve reliability when you install or remove Windows Vista SP1.

Thanks for the timely post. Come back in 2 years and let us know if
Service Pack 1 installed properly.

MowGreen
================
*-343-* FDNY
Never Forgotten
================

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"Security updates should *never* have *non-security content* prechecked