Cannot download updates

eltee

unread,

Jul 27, 2005, 8:38:10 AM7/27/05

to

When I click on the download button, nothing happens. I'm trying to download
the update with the validation program. I have deleted temp internet files
and cookies and cleaned my history file. I'm not sure what else to do.
--
eltee

ADO

unread,

Jul 27, 2005, 9:35:06 AM7/27/05

to

Try the following

First Stop the Automatic Updates Service

1. Click Start.
2. Choose Run.
3. In the open box type net stop wuauserv ( Type exactly as
written )

Now Delete the Contents of the DataStore and Download folders

1. Click Start.
2. Choose Run.
3. In the Run box, type %windir%\SoftwareDistribution (Exactly as
written )
4. Click OK.
5. Delete all the contents of both the DataStore and Download folders.

Then Start the Automatic Updates Service

1. Click Start.
2. Choose Run.
3. In the open box type net start wuauserv (type exactly as
written )

ADO

eltee

unread,

Jul 27, 2005, 10:12:07 AM7/27/05

to

What if I have things in those folders I don't want to use? Should I save
them someplace else? Maybe a dumb question. Thanks for your quick response.
--
eltee

fvfp 05

unread,

Sep 12, 2005, 10:41:01 AM9/12/05

to

"ADO" wrote:

Ado ,
I have a question , I followed your above steps but I have 2 software
distribution folders and a folder named sdold or software distribution old
that a microsoft rep told me to create because I am having trouble with my
windows update freezing . I cannot stop or start my automatic updates in
services , I click to stop it and it starts to stop it then a message comes
back that it did not respond in a timely fashion and it cannot be stopped .
So , im assuming that since I cant even get the service to stop your
additional steps wont work . I went ahead anyway and cleared the folders you
spoke of above out of all 3 of my software distribution files with the
exception of a file name S-1-5-18 , it pops up an error and says the
BIT2.tmp is being used by someone else or another program . ??? Can I delete
one or two of the software distribution folders ? If yes , how do I know
which one ? Any ideas why I cant get the automatic updates service to respond
so I can stop it ?

Robert Aldwinckle

unread,

Sep 14, 2005, 12:05:03 AM9/14/05

to

"fvfp 05" <fvf...@discussions.microsoft.com> wrote in message
news:56CEA4EA-D694-4FD3...@microsoft.com...

Try a safe boot. That will prevent the wuauserv service from starting.

Then try

regsvr32 wuaueng.dll

Take note of any error messages you get from that command.
Problems registering that module have in the past been associated
with your symptom and stronger measures may be called for,
hopefully not as extreme as this but just in case be aware of WD's
eventual remedy:

http://groups-beta.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/63bb8a13c4d3a75/1a48cee456b2a3bc?q=dependencywalker++group:microsoft.public.windowsupdate&rnum=2#1a48cee456b2a3bc

Delete any of the SoftwareDistribution redundancies while the
service is stopped if you like.

Reboot normally and verify that you can stop and start the service
again.

BTW the next time you get that symptom with BITS.tmp
check on the status of the BITS service. E.g. in a cmd window

sc queryex bits

and

bitsadmin /list /allusers

bitsadmin is available in the Support Tools

<title>KB838079 - Windows XP Service Pack 2 Support Tools</title>

That way you will know if you need to stop a download too before
trying to delete the download folders. ;)

Good luck

Robert Aldwinckle
---