Problems With Clean Install

[harlemnocturn]

Prior to my "blue screens," I ran XP Pro SP2 with IE7. My laptop
manufacturer, Toshiba, advised me to do a clean install with my Recovery
Disk, to which I agreed given the severity of my problems. Having
reinstalled Windows and my production programs, I now have two Windows
related problems: 1) I cannot install IE7 after reviewing the steps of my
past threads, so I rolled back to IE6 through System Restore, which gives
rise to 2) I cannot use Windows Update since the screen indicates that I am
not the Administrator, even though Control Panel, User Accounts indicates
that I am. I will be grateful to whoever can assist.

[harlemnocturn]

Sorry I forgot to cross-post.

[PA Bear [MS MVP]]

Did you format your HDD prior to doing the clean install?

If IE7 would not install, why did you have to "roll back to IE6" via System
Restore?

[harlemnocturn]

My computer came with a Recovery Disk with simple instructions. Formatting
was not one of the steps. My version of XP already came with IE6, so it
seemed simpler to do System Restore.

[PA Bear [MS MVP]]

Let me make a long, involved story short: When Toshiba advised to you to do
a clean install, they wanted you to (1) back-up any personal data and (2)
format the HDD before (3) using the Recovery Disk to return the computer to
OOBE state (i.e., like it was when it left the factory & you first turned it
on). Contact Toshiba Support again for clearer instructions then do it.

[harlemnocturn]

PA Bear

I just spoke to Toshiba Techincal Support now. They said that reformatting
as a separate step is not necessary because the Recovery Disk process takes
care of that. However, they cannot really support upgrading above factory
conditions. They suggested saving IE7 to the desktop and then installing it.
Should I try it? I suspect maybe every trace of IE6 must be removed first.

[PA Bear [MS MVP]]

After you used the Recovery Disk, was all of your data (e.g., My Documents;
messages that had been downloaded into your Mail Client) still available and
were all of your third-party applications still installed?

If IE7 truly "did not install," you would've received an error message to
that effect and you'd still be running IE6...so there'd be no need to use
System Restore.

Tip: Never, EVER use System Restore to "undo" the install of an update, a
Windows Service Pack, or an IE upgrade without having first uninstalled the
update in question.

[harlemnocturn]

No, I had to back up my data files. Third party applications, including
production programs by Corel and MS were not available and were uninstalled.
On the first installation of IE7 I received an error message with a red X. I
think it required a restart. After I installed IE7, the window would open
for a second without populating.

[PA Bear [MS MVP]]

Please reconfirm that you're running WinXP SP2, not SP3.

> ...After I installed IE7, the window would open

> for a second without populating.

Did you uninstall "Windows Internet Explorer 7" via Add/Remove Programs
prior to using System Restore?

Is "Windows Internet Explorer 7" currently listed in Add/Remove Programs?

Are you certain that you attempted to install IE7, not IE8? (IE7 would not
have been offered by Windows Update.)

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)? Were any of these applications running
in the background when you installed IE7?

Has a(another) Norton or McAfee application ever been installed on this
machine (e.g., a free-trial version that came preinstalled when you bought
it and which may have been reinstalled, but invalid, when you used the
Recovery Disk)?

[harlemnocturn]

PA Bear

Originally, the computer came with XP SP2, but with subsequent updates, it
is now SP3. No, I did not use Add/Remove Programs to remove IE7. I never
tried to install IE8. In fact, four months ago you assisted me in rolling
back to IE7 from IE8, and I had your previous instructions out for me to
read. IE7 still came up on Update because IE6 was in the original system, to
which my Recovery Disk restored. My security software is Threat Fire, Avira
and Online Armor. Usually, I have Spybot and Spyware Blaster, but since the
Recovery, I have not yet reinstalled these last two.

[PA Bear [MS MVP]]

[I'm having a very difficult time keeping track of what you did, when, and
how you did it so please bear with me.]

Reference:
http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/649853a871794bb3
(your previous thread about Windows Update from early August 2009)

I need you to answer all of the questions in my last post. Please answer
the following questions by number in your reply:

1. Is "Windows Internet Explorer 7" currently listed in Add/Remove Programs?
[yes/no]

2. When you click on IE Help | About, is IE6 is listed here (e.g.,
v6.0.2900.9999) or is it IE7 (e.g., b7.0.5731.9999)?

3. When you used the Recovery Disk to reinstall Windows, there's a very good
chance that the McAfee free-trial reinstalled, too (cf. your Aug-09 thread).
Of course, it would be invalid. If such was, in fact, the case, did you (a)
uninstall the McAfee application and then (b) run the McAfee removal tool
again (c) before you installed Avira and Online Armor?

4. When you last attempted to install IE7 (i.e., since you'd reinstalled
Windows), had SP3 been installed already?

5. Were Avira, Threatfire, and Online Armor running in the background when
(a) you installed SP3 and/or (b) attempted to install IE7?

6. Please confirm the following statement: When you last attempted to
install IE7, encountered "an error message with a red X," rebooted and found
that IE7 opened and then immediately closed, you did not uninstall IE7 via
Add/Remove Programs but instead used System Restore to "undo" the install of
IE7. [yes/no]

7. Last but not least, in your first post you mentioned getting "blue
screens" before you used the Recovery Disk to reinstall Windows. Are you
still getting these "blue screens"?
--
~PA Bear

[harlemnocturn]

PA Bear

To answer your questions:

2) On IE Help, About IE, the Version is
6.09.2900.5512.xpsp_xp3_gdr.090206-1234

3) I downloaded and ran the McAfee Removal Tool before I installed my Avira
and Online Armor, though I can still run it again.

4) IE7 was the last update I tried to install, so SP3 was already installed.

5) Yes, Threat Fire, Avira and Online Armor were running in the background
before I attempted to install SP3 and IE7

6) Your statement 6 is correct.

7) No, I am not getting "blue screen" since using Recovery Disk. Prior to
the Recovery process, there was an occasion after I powered up following a
"blue screen" where my computer went into CheckDisk.

To answers your first question with a question, would IE be listed under I,
or would it be under either Windows or Microsoft? IE is not listed anywhere
under Add/Remove Programs

[PA Bear [MS MVP]]

So your answer to my #1 would be No. (If you're running IE6, which you are,
IE won't be listed at all in Add/Remove Programs.)

Now, back to your original, real problem (i.e., when you go to Windows
Update website, you get an "Administrators only" error message/prompt even
though you're either logged-on as the Administrator or with Admin
privileges).

Is Automatic Updates enabled? If not, can you enable it, reboot, and find
that it's still enabled?

You receive an "Administrators only" error message when you try to visit the
Windows Update Web site or the Microsoft Update Web site
http://support.microsoft.com/kb/316524

Tip: Start with Resolution Methods #1 and then #2; if no joy, skip to Method
#5; if still no joy, try Method #6.

[harlemnocturn]

I must correct my answer to your Question 7. After I transmitted my answer
to you, I lost my Internet connection. I then closed out of my Windows.
Then I brought up Disk Cleanup. While that was going I had the first "blue
screen" since the Recovery process last Wednesday. Here is the information
in the error report:
C:\DOCUME~1\LOUISP~1\LOCALS~1\Temp\WER462c.dir00\Mini092009-01.dmp
C:\DOCUME~1\LOUISP~1\LOCALS~1\Temp\WER462c.dir00\sysdata.xml. Before
shutting off the computer, I wrote down the codes. Usually, I do not send
such reports to Microsoft about such problems, but this time I will make an
exception. Here is the error signature: BCCode : 7a BCP1 : E1DBD660
BCP2 : C000009A BCP3 : BF988569
BCP4 : 0880D860 OSVer : 5_1_2600 SP : 3_0 Product : 256_1

[harlemnocturn]

I no longer have the "Administrators only" problem. As result of a telephone
call to my ISP, Comcast, I had to download Adobe Flash Player. Doing so
corrected that and other problems. My main concern now is reinstalling IE7.
Now, I just enabled Automatic Update. Next, I will reboot.

[PA Bear [MS MVP]]

OK...

[harlemnocturn]

PA Bear

Have you reviewed the error messages I got after my "blue screen" incident
earlier? Additionally, though I do not know have significant this occurrence
is, upon new hard and soft boots, the New Hardware Wizard comes up. The
device it tries to install is the Epson Perfection 1670 Scanner. Currently,
I am awaiting a Technical Support message from Epson. I do not know if this
driver problem interferes with my inability to install IE7.

[PA Bear [MS MVP]]

With all due respect, we're wandering way off-topic now, at least for this
Windows Update-specific newsgroup.

=> IN RE the "blue screen" errors (and perhaps all of your other problems):

<QP>
0x0000007A: KERNEL_DATA_INPAGE_ERROR
A page of kernel data was not found in the pagefile and could not be read
into memory. This might be due to incompatible disk or controller drivers,
firmware, or hardware.
</QP>
Source: http://aumha.org/a/stop.htm

Translation: Your Toshiba computer might be on its last legs or you might be
seeing the effects of a hijackware infection. If you need further
assistance, start a new thread in microsoft.public.windowsxp.general
newsgroup.

=> IN RE the printer problem:

See above, wait for Epson Support's response, and/or begin a new thread in
microsoft.public.windowsxp.print_fax newsgroup.

=> IN RE getting IE7 installed:

Sandi's Installation Tips for IE7 <= Steps #1-8, #10 & #11; take note of
#12, then STOP!
http://www.ie-vista.com/known_issues.html#pre-install
(ignore any references to Vista)

IE7 will not be offered via Windows Update. You can download the installer
here:
http://www.microsoft.com/downloads/details.aspx?familyid=9ae91ebe-3385-447c-8a30-081805b2f90b

Save the installer to your desktop, do not Run it. Then double-click on the
saved file when you're ready to install IE7.

Make *certain* that you check in at http://windowsupdate.microsoft.com
immediately after installing IE7, select the CUSTOM option & scan. Install
any critical security updates offered. If Optional Updates category offers
a Root Certificates update, install it to take full advantage of IE7's
additional security.

NB: A new Root Certificates update is scheduled to be released on 22
September 2009.

NB: DO NOT INSTALL IE8! Uncheck it then "hide" it.

About IE7 (and IE8) Installation and Anti-Malware Applications
http://blogs.msdn.com/ie/archive/2006/10/11/IE7-Installation-and-Anti_2D00_Malware-Applications.aspx

About IE7 (and IE8) and Windows XP Service Pack 3
http://blogs.msdn.com/ie/archive/2008/05/05/ie-and-xpsp3.aspx

If you need further assistance getting IE7 installed, please begin a new
thread in microsoft.public.internetexplorer.general newsgroup. I'm sure
I'll notice it.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com

harlemnocturn wrote:
> Have you reviewed the error messages I got after my "blue screen" incident
> earlier? Additionally, though I do not know have significant this
> occurrence is, upon new hard and soft boots, the New Hardware Wizard comes
> up. The device it tries to install is the Epson Perfection 1670 Scanner.
> Currently, I am awaiting a Technical Support message from Epson. I do not
> know if this driver problem interferes with my inability to install IE7.
>
> "PA Bear [MS MVP]" wrote:
>> OK...
>>
>> harlemnocturn wrote:
>>> I no longer have the "Administrators only" problem. As result of a
>>> telephone call to my ISP, Comcast, I had to download Adobe Flash Player.
>>> Doing so corrected that and other problems. My main concern now is
>>> reinstalling IE7. Now, I just enabled Automatic Update. Next, I will
>>> reboot.

<paste>

> I must correct my answer to your Question 7. After I transmitted my
> answer
> to you, I lost my Internet connection. I then closed out of my Windows.
> Then I brought up Disk Cleanup. While that was going I had the first
> "blue
> screen" since the Recovery process last Wednesday. Here is the
> information
> in the error report:
> C:\DOCUME~1\LOUISP~1\LOCALS~1\Temp\WER462c.dir00\Mini092009-01.dmp
> C:\DOCUME~1\LOUISP~1\LOCALS~1\Temp\WER462c.dir00\sysdata.xml. Before
> shutting off the computer, I wrote down the codes. Usually, I do not send
> such reports to Microsoft about such problems, but this time I will make
> an
> exception. Here is the error signature: BCCode : 7a BCP1 : E1DBD660
> BCP2 : C000009A BCP3 : BF988569
> BCP4 : 0880D860 OSVer : 5_1_2600 SP : 3_0 Product : 256_1

</paste>

[harlemnocturn]

PA Bear

I have been up all night doing a school assignment. Epson got in touch with
me and gave me instructions. Right now I have Avira running. Considering
the "kernal" problem, having read the link, I started Avira having confirmed
that it scans the boot sector. When Avira finishes, I will implement the
other steps. If I still have trouble, I go to one of the threads you named
and post. Thank you. I forgot what food tastes like.

[harlemnocturn]

I just posted to the Internet Explorer General Questions Forum, so please
look for it. Epson has been in touch with me, so I will give them a chance
to correct the problem there before I post to your forums about it. My UPS
came with battery monitoring software that I uninstalled yesterday when the
manufacturer stated that it is not applicable for laptops.

[PA Bear [MS MVP]]

Been there, done that:
http://groups.google.com/group/microsoft.public.internetexplorer.general/browse_frm/thread/40c74bf29a5941a5

[harlemnocturn]

In accordance with your advice, I just now started a new post regarding the
Epson scanner. I hope someone locates it quickly. This one kept me up most
of the night.

[PA Bear [MS MVP]]

You never posted anything further to your thread in IE General: Did you get
IE7 installed OK?

[harlemnocturn]

Not yet, with school conflicts. I will try tonight. It was difficult for me
to make time with two graduate level classes going in an accelerated term.

[PA Bear [MS MVP]]

Tip: Get IE7 installed and the computer fully-patched at Windows Update
before messing around with the printer business.