RE: Windows Update on 9 Jul problem

[kimdnw]

Experienced similar problem, internet simply would not work following install
of automatically downloaded updates on July 8/9. Network magic showed
connection through the router, but NOT to the internet.

Performed "system restore" to the previous day and everything worked.
Created a restore point and allowed system to update and install again,
problem repeated. Restored to new point. System works.

Recommended husband not run updates on other machine in the house. Mother
called to say that her machine had called for a reboot in the morning and now
she can't get on line either. Suspect her updates came in automatically and
created the same problem. Have trouble walking her through "system restore"
so will probably have to go there to help her.

All these machines are running XP Home.

Kim

"Ristar" wrote:

> Before I start, I'd like to say that I understand that MSXP is a really,
> really complicated piece of software, and there are bound to be many, many
> bugs that need fixes. And really, thank goodness for MSXP.
>
> but this time round, I really am just SICK of patches causing MORE problems
> for me.
>
>
> the patches are:
> Security Update for SQL Server 2005 Service Pack 2 (KB948109)
> Security Update for Windows XP (KB951748)
> Update for Windows XP (KB951978)
> Windows Malicious Software Removal Tool - July 2008 (KB890830)
>
>
> jeez, after installing these, i couldnt use the browsers (IE and FireFox) to
> show up ANY webpages at all; they would eventually give me the site
> uncontactable (something like that) error. MSN Messenger tells me that i fail
> to contact the server or something like that.
>
> to make sure that my internet connection is OK, i checked out the my router
> from this PC, it works; theres a connection to it, and to my ISP.
> i could use the ping command to ping "google.com", too. it resolved the IP
> of google and there are ping replies.
>
> a check using TCPView states that connections are established, and the like,
> but NOTHING shows up!
>
> i just couldnt use the perfectly OK internet connection for anything.
>
>
> can anyone help, or i should just give this update a miss (thankfully theres
> this rollback option, and it works)?
>
> i tried contacting MS staff, but all the site's "contact us" thingie just
> makes me go round and round and ask me to contact SOMEBODY else, when the
> fault lies with Microsoft, and Microsoft ONLY.
>
> for goodness' sake, why should I contact the vendors when its the updates
> from microsoft that are causing problems?
>
> I would really like to see a Microsoft tech staff reply to this.
>
> Thanks.

[Ristar]

[Ristar]

in addition, i'd like to say that i have A LOT of work on this comp, so if MS
dont mind, please dont give me such an unpleasant suprise in the future, and
test your patches really thoroughly before releasing.

i see that there is another post on this board with the exact same problem.
great. who knows? maybe half the world is off the internet now coz they dunno
how to rollback the software.

[John E]

"Ristar" <Ris...@discussions.microsoft.com> wrote in message
news:902BBDBB-D89E-4220...@microsoft.com...

Well, I'm not one of MS's tech staff, but I did find this on the internet:

http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsupdate&tid=75c56160-fcbc-4a2e-a28b-ed738c12bc76&cat=en_US_56d1dd45-de9e-4fc5-9bc1-2d1d0de6daee&lang=en&cr=US&sloc=&p=1

One of the patches interferes with Zone alarm on XP (KB951748). Uninstalling
this patch (add/remove programs) should restore your internet browsing.

John

[Ristar]

yo John, thanks for the reply. ><

im really glad they included the rollback thingie in MSXP, or i wouldnt know
wat to do now.

[kimdnw]

Other posts are indicating that the problem is ZoneAlarm and Security update
KB951748.

Here is a link to ZA workarounds:
http://download.zonealarm.com/bin/free/pressReleases/2008/LossOfInternetAccessIssue.html

I haven't been home to try it yet.

Kim

[PA Bear [MS MVP]]

CrystalBall© sez...

See related conversations in this forum:
http://forum.zonelabs.org/zonelabs/board?board.id=cfg

Keep an eye on this thread:
http://forum.zonelabs.org/zonelabs/board/message?board.id=cfg&message.id=52785

Although the fix here should work:
http://forum.zonelabs.org/zonelabs/board/message?board.id=cfg&message.id=52727

I strongly disagree with this advice:
http://download.zonealarm.com/bin/free/pressReleases/2008/LossOfInternetAccessIssue.html

Perhaps a better firewall is what's needed?
http://www.matousec.com/projects/firewall-challenge/results.php
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

[Treese]

We're with you, Ristar. Would like to see MS's response to this. I was
swamped at work today w/folks who couldn't get on line after the update ran.
Cost me hours at work to get the word out. Quite disappointed they haven't
responded to you yet.
TReese

[Cj00098]

yes,,, I agree,,, the one update (hotfix) that is a problem,,,,:

Security Update for SQL Server 2005 Service Pack 2 (KB948109)

and after six (6) tries,,,, and time lost,, I have stopped trying,,, will
second the opinion and agree,,, someone at MS, is responsibile for field
testing,,,

I guess that team failed,,,, and still another update(hotfix) goes to the
hidden cat,,

so,,, the end,,,,, Cj00098

============================================

[PA Bear [MS MVP]]

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number.

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.

--
~Robear Dyer (PA Bear)

MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

[AlphaCentauri]

I've read lots of suggestions. I didn't have the tab they described to change
zone alarm settings to medium, so I turned it off altogether. Still couldn't
install KB948109. Meanwhile, no internet access. Did system restore. Turned
ZoneAlarm back on. Overnight, windows installed updates itself, no internet
access next morning. Turned ZoneAlarm off, internet worked. Still couldn't
install KB948109. I'd been meaning to change firewalls anyway, so uninstalled
ZoneAlarm. Still couldn't install the update. I know ZoneAlarm is famous for
leaving pieces of itself around after an unistall, but so far I haven't found
instructions of where to look.

[PA Bear [MS MVP]]

Resolution [was Workaround] for Sudden Loss of Internet Access Problem
(revised multiple times since release on 08 July 2008)
http://download.zonealarm.com/bin/free/pressReleases/2008/LossOfInternetAccessIssue.html

NB: Do NOT use Option #2 if at all possible! The vulnerability addressed by
KB951748 *is* a big deal! See
http://blog.washingtonpost.com/securityfix/2008/07/patch_the_entire_internet_tues_1.html

Want to consider other, more highly-rated firewalls?
http://www.matousec.com/projects/firewall-challenge/results.php

--
~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

[Harry Johnston [MVP]]

Cj00098 wrote:

> yes,,, I agree,,, the one update (hotfix) that is a problem,,,,:
>
> Security Update for SQL Server 2005 Service Pack 2 (KB948109)

Do you have substituted drive letters defined?

(If you aren't sure, start a command line by selecting Run from the Start Menu
and entering "cmd"; in the window that appears type "subst". If there are
substituted drives they will be listed. Don't include the quote marks.)

You'll need to delete any substituted drive letters before installing the SQL
update.

Harry.

PS is your comma key broken or something?

[Cj00098]

In rely to Harry,,, yes,,,, I like the comma key,,, I use it as a pause,,,,

thank you for asking,,, but,, more importantly,,,, what is wrong with the
updates,

Especially,,, the SQL one that everyone is having problems with,,,,,

maybe we all should uninstall the "SQL" software,,, most of us are NOT using

SQL Server anyway,,,, any thoughts,,,

also,,,, WHY should everyone open another incident report,,, ???

please give your thoughts,,, thank you,,,, Cj Schmitt

[PA Bear [MS MVP]]

> ...WHY should everyone open another incident report,,, ???

Because numerous SQL updates were released and a lot depends on what you
have installed and whether they were running when the update(s) were
applied.

Also because MS will NOT be offering you direct support in this newsgroup,
period.

--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

[Cj00098]

=============================================>

well, Robear Dyer (PA Bear),,, now that it is another new day
07-14-2008,, 0912edt

and I have some time to reply,,, I understand, that this forum is not for
personalized help,,,, but, it seems that mostt of the comments are in
response for help,, I will in the future call the 800 help number,,,

also,, it seems to me that the "SQL" Server 2005 problem was traced to some
software that was loaded back in 04-2007,,,, and if I uninstalled it the
problem goes away,,, so,, as you can see, I use the comma key, as a pause,,
much like the TAB key,,,

also,,, I have been involved with software development since 1966,,, way
before MS DOS,, and before Windows 95,, and programming in asm, basic,
basic+, and a variety of other languages, including, PL1, fortran, and yes
COBOL, as I worked on WallSt, with IBM,,,, and a very large Bank,,,,

it just seems to me, that all the problems have a same simular origin,,
so,,

thank you, for listening,,, C j Schmitt

============================================.

[Harry Johnston [MVP]]

Cj00098 wrote:

> and I have some time to reply,,, I understand, that this forum is not for
> personalized help,,,,

Actually it is; but the help is from volunteers, not from Microsoft. When a
problem is genuinely caused by a fault in an update and we don't already know a
way of fixing it, there isn't all that much we can do. Microsoft are going to
put more effort into investigating a problem if they get a lot of calls, but
generally speaking they won't even notice a lot of newsgroup posts.

Harry.

[Harry Johnston [MVP]]

Cj00098 wrote:

> In rely to Harry,,, yes,,,, I like the comma key,,, I use it as a pause,,,,

It makes your posts very difficult to read. If you're asking for help, manners
dictate that you don't impose any unnecessary burdens on the folks you're asking.

You haven't answered my question about substituted drives. This is one known
cause of the update failing, does it apply in your case?

Harry.