Getting an error when scanning for windows updates - Windows XP SP

[Gothika]

Windows XP SP3

I'm getting an error each time I scan for updates:

The website has encountered a problem and cannot display the page you are
trying to view. The options provided below might help you solve the problem.

[Error number: 0x8002802B]

I've installed MSBA and it shows I have several updates missing.

Is there a way to circumvent from getting my updates through the windows
update website? Therefore, go to another site and pick those updates I'm
missing?

Thanks!

[Graeme Williams]

I'm also running Windows XP SP3 and getting the same error:

The website has encountered a problem and cannot display the page you are
trying to view. The options provided below might help you solve the problem.

but with no error code.

[PA Bear [MS MVP]]

Please state your IE version.

Is this a sudden, new problem?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on this
machine (e.g., a free-trial version that came preinstalled when you bought
it)?

NB: If you're seeing the effects of a hijackware infection, none of the
following will be worthwhile!...

Error message when you try to install updates from the Windows Update Web
site on a Windows XP-based computer: "Windows Update has encountered an
error and cannot display the requested page":
http://support.microsoft.com/kb/914226

You receive a "Windows Update has encountered an error and cannot display
the requested page" error message when you try to install an update:
http://support.microsoft.com/kb/883614

How do I reset Windows Update components?:
http://support.microsoft.com/kb/971058
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com

[Gothika]

Graeme,
The error code should be at the upper right hand corner of the webpage.

[Gothika]

Graeme,
Check to make sure that the Background Intelligent Transfer service is
started, and make sure it's set to "automatic". I had to do this yesterday,
but never rebooted my PC. After rebooting my PC today, Windows automatic
update had files for me to install.
However, when I go to the windows update and run a scan, I continue to get
the same error.
At least for now I have the latest updates from the last time I was able to
scan for updates.

[Gothika]

Hi,
With the help of MS support I had to re-register some dll's and that fixed
my issue. You may want to try this as well.
Click START|RUN and enter each dll to register. You'll get a message that
the registration succeeded. (created a .bat file, which made it easier to
register them)

Type --> REGSVR32 MSXML3.DLL

REGSVR32 WUAPI.DLL

REGSVR32 WUAUENG.DLL

REGSVR32 WUAUENG1.DLL

REGSVR32 WUPS2.DLL

REGSVR32 WUCLTUI.DLL

REGSVR32 WUPS.DLL

REGSVR32 WUWEB.DLL

REGSVR32 QMGR.DLL

REGSVR32 QMGRPRXY.DLL

REGSVR32 JSCRIPT.DLL

[nlavery]

Gothica,

Would it be possible for you to post the contents of your .bat file that you
created to do these modifications? Thanks.

Toby Avery
--
nlavery

[nlavery]

The method that you describe below worked for me too. Wow! This has been a
real pain, and the MS Support folks were of no help in my case - with many
back-and-forth, unproductive email exchanges. But I am extremely pleased and
relieved that it's finally resolved thanks to your advice.

I will forward this information to the MS Support person I've been dealing
with, so perhaps others can get some help too.

--
nlavery