Stuck on error message 80240016
Ian_M
Windows Vista Home Premium and cannot get Windows Updates at present. The
update symbol is permanently in my system tray with the message 'Windows
can't
check for updates'. When I try to run it I get error message 80240016
'Windows Update is currently installing updates. Please try again in a few
minutes'. The 'available update' which claims to be waiting to be installed
is Windows Vista Service Pack 2. It has been stuck like this for weeks, and
always returns the same message. I would be most grateful for any
suggestions as to how to remove this block and get updates running again.
Thanks.
Shenan Stanley
First - please verify the exact edition, version and architecture of
Windows Vista you have:
Right-clicked on the "Computer" icon and chosen "Properties" from the
menu that appears. When the new window appears - ensure you are
under the "General" tab. Is there *anything* in there to indicate you
have a 64-bit version of Windows Vista?
Next we will get the edition and version information...
Start button --> RUN
(no "RUN"? Press the "Windows Key" + R on your keyboard)
--> type in:
winver
--> Click OK.
The picture at the top of the window that opens will give you the general
(Operating System name and edition) while the line starting with the word
"version" will give you the rest of the story. Post _both_ in response
to this message verbatim. No paraphrasing - instead - ensure
character-for-character copying.
What version of Internet Explorer are you currently using? Easy to find
out. Open Internet Explorer and while that is in-focus, press and hold
the "ALT" key on your keyboard. With the "ALT" key still pressed, press
(just once, no holding) the "H" key. Now, with the "ALT" key still
pressed, press (just once, no holding) the "A" key. That will bring up
the "About Internet Explorer" window. It will give you the exact version
you are using - repeat what you see there in response to this message.
Download, install, run, update and perform a full scan with the following
(freeware version):
SuperAntiSpyware
http://www.superantispyware.com/
Reboot and logon as administrative user.
Download, install, run, update and perform a full scan with the following
(freeware version):
MalwareBytes
http://www.malwarebytes.com/
Reboot and logon as administrative user.
Download and run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx
You may find nothing, you may find only cookies, you may think it is a
waste of time - but if you do all this and report back here with what you
do/don't find as you are doing all of it - you are adding more pieces to
the puzzle and the entire picture just may become clearer and your
problem resolved.
Reboot and logon as administrative user.
If you have 32-bit Windows Vista - visit this web page:
How do I reset Windows Update components?
http://support.microsoft.com/kb/971058
... and click on the "Microsoft Fix it" icon. When asked, select "RUN",
both times. Check the "I agree" box and click on "Next". Check the box
for "Run aggressive options (not recommended)" and click "Next". Let
it finish up and follow the prompts until it is done. Close/exit and
reboot when it is.
Uninstall any and all third-party firewall applications (ZoneAlarm, etc)
and utilize the built-in Windows Firewall only.
Try getting updates again.
--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html
Ian_M
Windows Vista Home Premium Version 6.0 build 6001 service pack 1. I have
Internet Explorer Version 7.0.6001.18000IS. I have run all of the checks
you suggested and found nothing but tracking cookies. I have also run the
Microsoft Fix it, in both normal and aggressive modes. The problem remains,
but the error code has changed to 80070490.
Can you suggest what my next step should be? Perhaps I should download and
run Service Pack 2 manually? Thanks.
"Shenan Stanley" <newsh...@gmail.com> wrote in message
news:OHCSYg2f...@TK2MSFTNGP05.phx.gbl...
![PA Bear [MS MVP]'s profile photo](http://lh3.googleusercontent.com/a-/ALV-UjXsf05hH-R8XChS3fXPPzfoO8FYYxAKhT86KfPnIELr3QJ9tQ=s40-c)
PA Bear [MS MVP]
site or from the Microsoft Update Web site: "0x80240016"
http://support.microsoft.com/kb/957307
If still no joy, see...
How do I reset Windows Update components?
[Tip: Use Aggressive Mode FixIt]
http://support.microsoft.com/kb/971058
Free unlimited installation and compatibility support is available for
Windows Vista, but only for Service Pack 2 (SP2). This support, originally
scheduled to end 26 November 2009, has been extended until 26 February 2010.
Availability of chat or e-mail support differs depending on your geographic
location. Some issues may require more advanced support for which there is a
charge. Go to
http://support.microsoft.com/oas/default.aspx?prid=13014&gprid=582034 &
select appropriate category (i.e., Download issue; Installation issue;
Issues after you install a service pack).
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com
Shenan Stanley
> Thank you for your reply Shenan. I have the 32 bit operating
> system. Windows Vista Home Premium Version 6.0 build 6001 service
> pack 1. I have Internet Explorer Version 7.0.6001.18000IS. I have
> run all of the checks you suggested and found nothing but tracking
> cookies. I have also run the Microsoft Fix it, in both normal and
> aggressive modes. The problem remains, but the error code has
> changed to 80070490.
> Can you suggest what my next step should be? Perhaps I should
> download and run Service Pack 2 manually? Thanks.
Unfortunately that looks grim.
You receive a "0x80070490" error code when you use Windows Update
or Microsoft Update Web sites to install updates
http://support.microsoft.com/kb/958044
Essentially saying you should perform an in-place (repair) installation of
your operating system.
It would be *fantastic* if you happen to have a Windows Vista Home Premium
DVD with SP2 integrated into it - but most people do not. ;-)