Cannot download Windows Updates

[Sam]

While in the Micrsoft Update Home Page I try to find the latest updates but
when the system tries to run a scan to find the latest updates I just get the
following message: "The website has encountered a problem and cannot display
the page you are trying to view. The options provided below might help you
solve the problem." I am trying to read thru previous problems but have
found nothing in regards to this problem.

Thks
--
Sam

[Sam]

--

"Sam" wrote:

> found nothing in regards to this problem. The error is
>
> Thks
> --
> Sam

[Sam]

--
Sam

"Sam" wrote:

> found nothing in regards to this problem.Error number: 0x8007000B
>
> Thks
> --
> Sam

[pancho_samus]

i have the same problem is lame that ie7 is not working ok, i hope this issue
get fixed soon this is my Error number: 0x80070424

[PA Bear [MS MVP]]

Please see this page http://dts-l.net/goodpost.htm then post back to this
thread with the information we'd need to be able to assist you properly.

Error message when you try to install updates from the Windows Update Web
site on a Windows XP-based computer: "Windows Update has encountered an
error and cannot display the requested page":
http://support.microsoft.com/kb/914226

You receive a "Windows Update has encountered an error and cannot display
the requested page" error message when you try to install an update:
http://support.microsoft.com/kb/883614
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

[Sam]

Frustrating as I have problems with Windows dowloads on 2 of my personal
computers. One downloads and won't install and now this one doesn't even get
into the download web page.
--
Sam

[Ken]

I have a similar problem...... Since June 3, 2008 my automatic updates are
not working... They have all Failed...... Explorer is now crashing on a
regular basis, and i cannot hardly use it.... I did iexplore.exe -extoff, and
it still crashed.... I know, 2 separate problems, but I wondered if I needed
updates, and now they don't work. Help...

[PA Bear [MS MVP]]

Judging from similar posts here in the past month or so, the behavior may be
due to a Vundo-ZLOB-SDBot infection, all of which is protected by a rootkit.

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a thorough check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
http://aumha.net/viewforum.php?f=30,
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html, or other appropriate forums for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

==========================================

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.

--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

[PA Bear [MS MVP]]

How can you say you have the same problem when you're getting a different
error?

pancho_samus wrote:
> i have the same problem is lame that ie7 is not working ok, i hope this

> issue get fixed soon this is my Error number: 0x80070424...

[Slim]

I kind of have a similar problem.
When I click to download the available updates I get that "Some of the
updates could not be installed". The updates are being downloaded but not
installed. I haven't been able to update my computer since the past 5
months!! I even can't update my Windows Defender.
Please help....

[Sam]

Thanks PA Bear however none of these steps have help. The problem just
started this week. I have Norton 360 with Firewall as Virus Protection.
Have also run Ad-Aware and detect no malware. I believe the problem started
after the latest automated download. When I select Windows Update it takes
to me this website
http://update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us and then
get the message "The website has encountered a problem and cannot display

the page you are trying to view. The options provided below might help you

solve the problem Error number: 0x8007000B."

I have tried RUN: cmd and then retypyed the regsvr32 items as found in one
of the solutions on Microsoft web but this did nothing.

Thks Sam

[PA Bear [MS MVP]]

Well, I was replying to Ken, not you, Sam, and you didn't include that error
number in your first post.

We still don't know your Windows version.

When I did reply to your post, my reply included...

<QP>

Error message when you try to install updates from the Windows Update Web
site on a Windows XP-based computer: "Windows Update has encountered an
error and cannot display the requested page":
http://support.microsoft.com/kb/914226

You receive a "Windows Update has encountered an error and cannot display
the requested page" error message when you try to install an update:
http://support.microsoft.com/kb/883614

</QP>

Additionally and if it's a Vista machine, see this KB article (ignore the
title): http://support.microsoft.com/kb/939399

--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

[Sam]

I finally resolved my issue with help from Microsoft Help Desk. This worked
for me so maybe will resolve your issue.

NOTE: Mark down your DNS settings before doing thelast 2 steps in case you
need to re-input them.

Select START: Select :RUN & type NCPA.CPL press Enter
Right Click on your network connection
Highlight the TCP/IP (Internet Protocol)
Click Properties
Put a check mark agains "obtain an IP address automatically"
and against "Obtain DNS server address automatically"
Select O'K
Retry your downloads. (My machine didn't have a check in the last item
and fixed my problem).

If this doesn't resolve your issue then send an e-mail to Microsoft Web
assistance and they'll send you different things to do...the last one I rec'd
worked.

--
Sam

[PA Bear [MS MVP]]

Thanks for your feedback, Sam.

Sam wrote:
> I finally resolved my issue with help from Microsoft Help Desk. This
> worked
> for me so maybe will resolve your issue.
>
> NOTE: Mark down your DNS settings before doing thelast 2 steps in case
> you
> need to re-input them.
>
> Select START: Select :RUN & type NCPA.CPL press Enter
> Right Click on your network connection
> Highlight the TCP/IP (Internet Protocol)
> Click Properties
> Put a check mark agains "obtain an IP address automatically"
> and against "Obtain DNS server address automatically"
> Select O'K
> Retry your downloads. (My machine didn't have a check in the last item
> and fixed my problem).
>
> If this doesn't resolve your issue then send an e-mail to Microsoft Web
> assistance and they'll send you different things to do...the last one I
> rec'd worked.
>
>