Trouble with Fix It Tool

[carl43m]

My windows update has not worked for a couple of weeks. I downloaded the
Microsoft Fix It Tool but when I run it I get a message "Service Background
Intelligent Transfer Service (BITS) could not be stopped. When I go to
services the status says "stopping" but it never goes to stop. I tried
changing the properities from automatic to manual and then restarting,
thinking that the system would reboot with the BITS service never starting
but that was folly. It then showed as started and when I tried to stop it, I
couldn't stop it. Does anyone have additional suggestions on how I can get
the fix it tool to run successfully? Thanks.

My system is Vista Home Premium

[ED]

See here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsupdate&tid=ca9ed1c2-d9ec-4bbc-997e-09b3791dc117&cat=&lang=&cr=&sloc=&p=1

"carl43m" <car...@discussions.microsoft.com> wrote in message
news:281375A6-72B1-46BA...@microsoft.com...

[PA Bear [MS MVP]]

Please state your full Windows version (e.g., Vista SP1; Vista x64 SP2) when
posting to this newsgroup.

Are you referring to the FixIt in http://support.microsoft.com/kb/971058?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on this
machine (e.g., a free-trial version that came preinstalled when you bought
it)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com

[carl43m]

I have vista home premium sp1. Zone Alary extreme security. I installed zone
alarm as soon as I took the pc out of the box. There was no other security
ever installed on this machine by the manufacturer or me. Subscription is
current. ZA ismy only firewall and only antispyware + windows defender. I am
referring to the fix it on the link you referenced.

[carl43m]

thanks for the suggestion. However, I get a message back that the BITS could
not be stopped.

[PA Bear [MS MVP]]

I suspect that one or more of ZA Extreme Security's real-time protections
may be involved here, Carl. Contact ZA Support or post about your problem
in the appropriate ZA User Forum: http://forums.zonealarm.com/index.php

[carl43m]

Thank you for the suggestion. I will put up a post in the ZA forum today.
One new thing of interest is that yesterday I got a message that there were
new updates available and my update window opened this time. However when I
went to look at install history , it showed 7 installs as "failed". It
showed that these installs failed on 8/15 and again on 8/21. However, one
update - Microsoft Maliscious software removal tool did get successfully
installed on 8/21 as part of the auto update process.

[PA Bear [MS MVP]]

Tip: Look into (ZA) Force Field as the possible troublemaker.

> ...install history [shows] 7 installs as "failed".

Need more detail than that. Did one (1) update fail to install seven (7)
times or did seven (7) separate updates fail to install on the 15th and
21st? What is the KB number for each failed update? Any error numbers
associated with the failures?

Has Vista SP2 been installed by now?

[Robert Aldwinckle]

"carl43m" <car...@discussions.microsoft.com> wrote in message news:281375A6-72B1-46BA...@microsoft.com...

> My windows update has not worked for a couple of weeks. I downloaded the
> Microsoft Fix It Tool but when I run it I get a message "Service Background
> Intelligent Transfer Service (BITS) could not be stopped. When I go to
> services the status says "stopping" but it never goes to stop.

> I tried changing the properities from automatic to manual and then restarting,
> thinking that the system would reboot with the BITS service never starting
> but that was folly.

Good idea but it would have been more likely to have succeeded
if you had changed the status of the service to Disabled.
I think you would have had to force your own reboot though. ; )

I'm not sure what is required to execute that FixIT tool
but if it is already downloaded and just an executable
I suspect you could try doing it from a safe mode boot
in command mode. That way you wouldn't have to worry about
stopping BITS because it would not even start (even if you leave
its service status alone).

> It then showed as started and when I tried to stop it, I
> couldn't stop it. Does anyone have additional suggestions on how I can get
> the fix it tool to run successfully? Thanks.
>
> My system is Vista Home Premium

If you have bitsadmin to use in a cmd window
I would try using its /util function. E.g. that way you could get
a report about its status in terms of its components and optionally
even request a repair.

HTH

Robert Aldwinckle
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