KB972270 update won't install on XP SP3

[onejohn512]

Security Update for Windows XP (KB972270) will not install manually or
automaticly via windows update. I get the response "Some updates could not
be installed".

Other updates installed OK. This seems to be the only one not working.
Please assist.

When I manually installed I attempted to use the following approach:

WindowsXP-KB972270-x86-ENU.exe /log:c:. /verbose

It fails with two Setup error messages in a graphical text box:
"Setup error
the system cannot find the file specified"
AND
"Setup error
installation did not complete"

The command line argument produce the following logs in the root of Windows
dir:
CabBuild.log
with the following contents:
************************* Cab Build Debug Log Begins
*************************

LoadOrInstallBranchesInf: Source branches.inf is newer; using source.
LoadOrInstallBranchesInf: Using c:\c211e5b8bb30b8906b22b3\update\branches.inf.
LoadOrInstallBranchesInf: BRANCHES_INF_OP_LOAD: Loading
c:\c211e5b8bb30b8906b22b3\update\branches.inf ...
LoadBranchesInf: BrInitialize() failed with inf
c:\c211e5b8bb30b8906b22b3\update\branches.inf; error=0x00000002, line=1494.
LoadOrInstallBranchesInf: BRANCHES_INF_OP_LOAD: Load failed; error=0x00000002.
InitInst: LoadOrInstallBranchesInf failed to load branch info;
error=0x00000002.

AND
Setuplog.txt with the following contents:

Time,File,Line,Tag,Message
01/13/2010
21:42:09.934,d:\xpsp\base\ntsetup\syssetup\syssetup.c,6539,BEGIN_SECTION,Installing Windows NT
01/13/2010 21:42:11.934,d:\xpsp\base\ntsetup\syssetup\wizard.c,1568,,SETUP:
Calculating registery size
01/13/2010 21:42:11.934,d:\xpsp\base\ntsetup\syssetup\wizard.c,1599,,SETUP:
Calculated time for Win9x migration = 120 seconds
01/13/2010
21:42:11.934,d:\xpsp\base\ntsetup\syssetup\syssetup.c,6570,BEGIN_SECTION,Initialization

Any help would be appreciated.

[Harry Johnston [MVP]]

On 2010-01-14 3:52 p.m., onejohn512 wrote:

> When I manually installed I attempted to use the following approach:
>
> WindowsXP-KB972270-x86-ENU.exe /log:c:. /verbose

The error in the logs is saying that the update\branches.inf file does not
exist. I suggest you try using the /x option to extract the update files first
to an explicit directory, say c:\kb972270.

Then run c:\kb972270\update\update.exe and see if that works any better. Check
that the branches.inf file is actually there and hasn't, e.g., been eaten by
your anti-virus software.

Oh, you might like to try running update.exe in safe mode too.

Harry.

--
"I wish that, just once, some terrorist would try something that you can only
foil by upgrading the passengers to first class and giving them free drinks."
- Bruce Schneier
http://www.schneier.com/blog/archives/2009/12/separating_expl.html

[PA Bear [MS MVP]]

See the "How to obtain help" section of
http://support.microsoft.com/kb/9722790

For home users, no-charge support is available by calling 1-866-PCSAFETY
and/or 1-866-234-6020 in the United States and in Canada or by contacting
your local Microsoft subsidiary. There is no-charge for support calls that
are associated with security updates. When you call, clearly state that
your problem is related to a Security Update and cite the update's KB number
(e.g., KB972220).

Or you can...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Consumer Security Support home page includes links for free security update
support, too
https://consumersecuritysupport.microsoft.com/

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com