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KB960715 will not load

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Don

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Feb 12, 2009, 2:54:08 PM2/12/09
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My error log looks like this (over and over and over)

0.890:
================================================================================
0.890: 2009/02/12 13:55:58.782 (local)
0.890: c:\880ce981f448297ead\update\update.exe (version 6.3.13.0)
0.890: Hotfix started with following command line:
0.890: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
error 0x2
1.187: In Function TestVolatileFlag, line 11825, RegOpenKeyEx failed with
error 0x2
1.187: In Function TestVolatileFlag, line 11857, RegOpenKeyEx failed with
error 0x2
1.187: DoInstallation: CleanPFR failed: 0x2
1.187: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
error 0x2
1.187: SetProductTypes: InfProductBuildType=BuildType.IP
1.187: SetAltOsLoaderPath: No section uses DirId 65701; done.
1.218: DoInstallation: FetchSourceURL for
c:\880ce981f448297ead\update\update_SP3GDR.inf failed
1.218: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
0xe0000102
1.218: LoadFileQueues: QueueMigrationStageFiles failed: 0x00000003
1.218: InventoryThread: LoadFileQueues failed with error: 0x3
1.218: Inventory complete: ReturnStatus=3, 0 ticks
5.546: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB960715$
5.546: Num Ticks for invent : 4328
5.593: The system cannot find the path specified.
11.796: Message displayed to the user: The system cannot find the path
specified.
11.796: User Input: OK
11.796: KB960715 installation did not complete.
12.421: Message displayed to the user: KB960715 installation did not complete.
12.421: User Input: OK
12.421: Update.exe extended error code = 0x3
12.421: Update.exe return code was masked to 0x643 for MSI custom action
compliance.


Anyone have any input as to where I start?

Thanks in advance - Don

PA Bear [MS MVP]

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Feb 12, 2009, 5:47:34 PM2/12/09
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Please state your full Windows version (e.g., WinXP SP3; Vista SP1) when
posting to this newsgroup.

Do any other updates install?

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB960715).

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

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