But instead of the usual page that used to offer that link to "Scan for
updates" that I am now getting a page telling me:
-------
"We've made improvements to our website. To download the new version of the
software and begin using Windows Update, please click Install Now" and a
button [Install Now].
-------
When I click on the "Install Now" button, I first get a page
"Windows Update is downloading and installing the updated software and
below there is a line that first reads "downloading 10%" and which is
counting up to "downloading 100%",
then that line changes to "installing 10%" and again counting up to
"installing 100%"
after which it changes again to read "registering 10%" which - when it has
reached "registering 60%" suddenly aborts and then I get an error page:
----------------------
We're sorry:
[Error number: 0x80070005]
(x) Windows Update has encountered an error and cannot display the requested
page. You may find the following resources helpful in resolving the problem:
* Windows Update Response Center
* Windows Update Troubleshooter
* Windows Update Newsgroups
...
----------------------
I searched for this error number in the knowledge base but was unable to
find any entry that helped.
So my question is:
Why is this "update of Windows Update" not working properly? What could be
going going wrong here (or how can I find out...)? ANy idea what this error
0x80070005 means?
This is on Windows XP with all updates installed as of begin of August.
Michael
Hi
Hi
Some log files you can check for any clues or error messages:
%windir%\Svcpack.log
%windir%\setupapi.log
(%windir% is typically C:\Windows)
This one might be relevant:
Updates from the Windows Update Web site are not installed and an
"Error 0x80070005: Access is denied" error message is logged to the
Windows Update.log file
http://support.microsoft.com/?kbid=836926
Note that other registry keys than the one mentioned in the article
above also can have permission issues. You will most likely need to
enable Verbose logging to see what keys have a problem.
More about this under the "Access denied" section here:
http://www.michna.com/kb/WxSP2.htm#Cannot_install_Service_Pack_2
--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scriptcenter/default.mspx
> Some log files you can check for any clues or error messages:
>
> %windir%\Svcpack.log
> %windir%\setupapi.log
>
> (%windir% is typically C:\Windows)
I meant %windir%\WindowsUpdate.log, those log files above is
for troubleshooting service pack installations.
Checking the list of defined system services there is indeed a service
"Automatic Update" defined and marked as "started". Trying to stop that
service manually yields a popup
--------------
Could not stop the Automatic Updates service on Local Computer.
Error 5: Access is denied
[OK]
---------------
The "Error 5" seems to coincide with the second part of the 80070005 error
number, so the problem indeed seems to be, that this automatic update process
is running and can't be stopped (probably it's code needs to be replaced
during the update).
But why can't stop that process even though I am member of the
Administrators-group? Even if I log in as "Administrator" I can't stop that
process - I get the same error message.
Investigating this further I also noticed, that suddenly all the settings of
the dialog ControlPanel => System => Automatic Updates are grayed out. I
know, that such behaviour can be configured as part of a group or domain's
security policy but this shouldn't be the case here (my system is part of a
domain, but our domain admins took an oath, that they didn't touch nor fiddle
with these security settings - or at least they are not aware and/or not
intending to change this...).
So, what else could cause this to behaviour? What are the settings (registry
keys or such) that control these settings and what should be the settings
(and their permissions), if enabling, disabling & changing of auto-update
settings is to be allow for the user?
Michael
Try this:
On a freshly rebooted computer, do this as first thing:
Start regedit.exe and delete the following key (contains the WU
service configuration):
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv
Do a reboot again.
Then run this command line, it installs the AutoUpdate service (line
will wrap in the newsreader!):
%SystemRoot%\System32\rundll32.exe setupapi,InstallHinfSection AutoUpdate
132 %SystemRoot%\inf\au.inf
(it must be a space between AutoUpdate and 132)
If it asks for your OS CD-ROM to get some files, just point it to the
folder %windir%\servicepackfiles\i386
Do a reboot again.
Then check if you can start and stop the Automatic Updates service
successfully.
Please post back the result :-)
mmo wrote:
I did the above.
> Then run this command line, it installs the AutoUpdate service (line
> will wrap in the newsreader!):
>
> %SystemRoot%\System32\rundll32.exe setupapi,InstallHinfSection AutoUpdate
> 132 %SystemRoot%\inf\au.inf
>
> (it must be a space between AutoUpdate and 132)
>
> If it asks for your OS CD-ROM to get some files, just point it to the
> folder %windir%\servicepackfiles\i386
I don't have that directory. I searched for the .dll requested, found it in
C:\Windows\System32 and redirected the installation there - which probably
just caused the file to be copied onto itself, but at least that did the
trick.
> Do a reboot again.
>
> Then check if you can start and stop the Automatic Updates service
> successfully.
Yep, that worked after the above exercise and also the subsequent
installation of the new automatic update worked.
> Please post back the result :-)
hereby done :-)
The only thing that still annoys me: also with the new automatic update the
configuration page (ControlPanel => System => Automatic Updates) - which now
looks different than before - is still all grayed out. Fortunately the preset
configuration "Download updates..., but let me choose when to install them"
is the one that I would have set anyway, but nevertheless I hate to have
contiguration dialogs in my system that don't allow me to adjust anything...
Any idea how I can get that configurable again?
Michael
http://www.wsus.info/forums/index.php?showtopic=6149