Unable to install security updates for Windows Office 2007

Satish

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Oct 28, 2009, 12:56:01 AM10/28/09

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Hi,

I'm being prompted by the Windows Update software to install the following 6
"Important" updates to the Windows Office 2007 suite. Every time, I click
the install button, it goes through the motions and comes up with the message
that the install failed with error code 646 and points me to a useless help
page to fix the problem. Has anyone else come across this problem? I am
running McAfee security suite provided by AT&T Uverse.

Here are the updates that fail to install properly.
KB973709
KB972581
KB974810
KB973636
KB974234
KB972363

Bob

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Oct 28, 2009, 1:35:23 AM10/28/09

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McAfee is the likely cause of your problem.

Replace McAfee with the free AVG http://free.grisoft.com/ or Avast
http://www.avast.com/eng/avast_4_home.html, and Windows Firewall and Windows
Defender.

Disabling McAfee is not enough. You need to completely uninstall it.
McAfee Consumer Product Removal Tool
http://www.softpedia.com/get/Tweak/Uninstallers/McAfee-Consumer-Product-Removal-Tool.shtml

"Satish" <Sat...@discussions.microsoft.com> wrote in message
news:9DC00E78-131D-4138...@microsoft.com...

PA Bear [MS MVP]

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Oct 28, 2009, 2:16:43 AM10/28/09

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Yes, a few have come across the problem:

http://groups.google.com/group/microsoft.public.windowsupdate/search?q=office%2B646&start=0&scoring=d

http://social.answers.microsoft.com/Search/en-US?query=646&rn=Windows%20Update%20Forum&rq=meta:Search.MSForums.ForumID(f713b70a-5915-4a57-af67-a2252a86a8f1)&ac=8

sergio

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Nov 20, 2009, 3:26:05 PM11/20/09

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Here is the hotfix from Microsoft...

http://support.microsoft.com/kb/972397

It's a known issue with windows installer 4.5 and vista, according to the
microsoft tech I spoke with today. I had quite a few computers with this
problem in my environment. As soon as I installed the hotfix, everything
installed. You can request the fix for Vista and you can also request if for
XP.

Cheers,
Sergio

> .
>

sergio

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Nov 20, 2009, 3:42:01 PM11/20/09

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Here is the hotfix from Microsoft...

http://support.microsoft.com/kb/972397

It's a known issue with windows installer 4.5 and vista, according to the
microsoft tech I spoke with today. I had quite a few computers with this
problem in my environment. As soon as I installed the hotfix, everything
installed. You can request the fix for Vista and you can also request if for
XP.

Cheers,
Sergio