When I installed the Patch Tuesday updates on my WXP Box with MSIE6 installed. I had the same problems with IE6 startup as others are mentioning in these newsgroups.
Specifically, about 60% of the time, I would get an "Internet Explorer has encountered a problem and must close" dialog. I dutifully reported the failure to Microsoft and then repeatedly tried reopening IE6 until it would successfully open.
The above occurred when opening my default homepage, which is "My MSN" - and is heavily customized.
Cleaning my Internet Explorer Tempfolder and moving to a blank opening page solved the problem. However, this was not an acceptable solution.
I then rebooted the machine, restored my default homepage and tried opening IE6 again. Now, the machine is working correctly, even after multiple open/close cycles.
I suspect the KB942615 update should be coded to force a reboot and does not. Consequently, some part of the update that requires a reboot before the update is fully applied does not get done.
As a result, installing this update without the reboot causes IE6 to run in a "half-updated/half-not-updated" mode - which causes the problem described above to occur.
For those experiencing this problem, please try moving to a blank opening page - and then reboot your machine again after the KB942615 update is installed. Once this is done, restore your default homepage. See if this procedure resolves your problem.
> When I installed the Patch Tuesday updates on my WXP Box > with MSIE6 installed. I had the same problems with IE6 startup > as others are mentioning in these newsgroups.
> Specifically, about 60% of the time, I would get an "Internet > Explorer has encountered a problem and must close" dialog.
Mentioning an error in iexplore.exe in association with "urlmon.dll"?
If true, *and* in case you've installed a Java-VM from Sun, please check via "Tools -> Manage AddOns" that all three(!) AddOns present for the Sun Java-VM are activated. In case one of these is deactivated, activate that one, shut down all IE windows and see if that fixes the problem after a restart of IE. I've ran into that issue on one of my (virtual and physical) machines and that fixed the issue without having to reboot Windows itself.
I always reboot after updates whether specified in the up date or not, because I do manual updates....and my problems started after I cleaned the cache. I tried the usual fixes first with my machine, but went directly to unistall on my wife's PC after of course trying it to see if it would react the same way as mine first and it did.
"Bill Drake" wrote: > When I installed the Patch Tuesday updates on my WXP Box > with MSIE6 installed. I had the same problems with IE6 startup > as others are mentioning in these newsgroups.
> Specifically, about 60% of the time, I would get an "Internet > Explorer has encountered a problem and must close" dialog. > I dutifully reported the failure to Microsoft and then repeatedly > tried reopening IE6 until it would successfully open.
> The above occurred when opening my default homepage, > which is "My MSN" - and is heavily customized.
> Cleaning my Internet Explorer Tempfolder and moving to a > blank opening page solved the problem. However, this was > not an acceptable solution.
> I then rebooted the machine, restored my default homepage > and tried opening IE6 again. Now, the machine is working > correctly, even after multiple open/close cycles.
> I suspect the KB942615 update should be coded to force a reboot > and does not. Consequently, some part of the update that requires > a reboot before the update is fully applied does not get done.
> As a result, installing this update without the reboot causes IE6 > to run in a "half-updated/half-not-updated" mode - which causes > the problem described above to occur.
> For those experiencing this problem, please try moving to a blank > opening page - and then reboot your machine again after the > KB942615 update is installed. Once this is done, restore your > default homepage. See if this procedure resolves your problem.
Bill-- I am having a problem-- "please try moving to a blank page"-- I do not have a shortcut to any blank page on my desktop and I cannot enter "about-blank" in the url line while the "IE has encountered an error and must close" box is showing on the re-launch of IE after the update. Any ideas of how to get a blank page before the update? Thanks--Mike
"Bill Drake" wrote: > When I installed the Patch Tuesday updates on my WXP Box > with MSIE6 installed. I had the same problems with IE6 startup > as others are mentioning in these newsgroups.
> Specifically, about 60% of the time, I would get an "Internet > Explorer has encountered a problem and must close" dialog. > I dutifully reported the failure to Microsoft and then repeatedly > tried reopening IE6 until it would successfully open.
> The above occurred when opening my default homepage, > which is "My MSN" - and is heavily customized.
> Cleaning my Internet Explorer Tempfolder and moving to a > blank opening page solved the problem. However, this was > not an acceptable solution.
> I then rebooted the machine, restored my default homepage > and tried opening IE6 again. Now, the machine is working > correctly, even after multiple open/close cycles.
> I suspect the KB942615 update should be coded to force a reboot > and does not. Consequently, some part of the update that requires > a reboot before the update is fully applied does not get done.
> As a result, installing this update without the reboot causes IE6 > to run in a "half-updated/half-not-updated" mode - which causes > the problem described above to occur.
> For those experiencing this problem, please try moving to a blank > opening page - and then reboot your machine again after the > KB942615 update is installed. Once this is done, restore your > default homepage. See if this procedure resolves your problem.
> I suspect the KB942615 update should be coded to force a reboot > and does not.
Please check your %windir%/windowsupdate.log and confirm that a reboot was not required after installing 942615. -- ~Robear Dyer (PA Bear) MS MVP-Windows (IE, OE, Security, Shell/User) AumHa VSOP & Admin http://aumha.net DTS-L.ORG http://66.39.69.143/
Bill Drake wrote: > When I installed the Patch Tuesday updates on my WXP Box > with MSIE6 installed. I had the same problems with IE6 startup > as others are mentioning in these newsgroups.
> Specifically, about 60% of the time, I would get an "Internet > Explorer has encountered a problem and must close" dialog. > I dutifully reported the failure to Microsoft and then repeatedly > tried reopening IE6 until it would successfully open.
> The above occurred when opening my default homepage, > which is "My MSN" - and is heavily customized.
> Cleaning my Internet Explorer Tempfolder and moving to a > blank opening page solved the problem. However, this was > not an acceptable solution.
> I then rebooted the machine, restored my default homepage > and tried opening IE6 again. Now, the machine is working > correctly, even after multiple open/close cycles.
> I suspect the KB942615 update should be coded to force a reboot > and does not. Consequently, some part of the update that requires > a reboot before the update is fully applied does not get done.
> As a result, installing this update without the reboot causes IE6 > to run in a "half-updated/half-not-updated" mode - which causes > the problem described above to occur.
> For those experiencing this problem, please try moving to a blank > opening page - and then reboot your machine again after the > KB942615 update is installed. Once this is done, restore your > default homepage. See if this procedure resolves your problem.
whomike wrote: > Bill-- > I am having a problem-- "please try moving to a blank page"-- > I do not have a shortcut to any blank page on my desktop and I cannot enter > "about-blank" in the url line while the "IE has encountered an error and must > close" box is showing on the re-launch of IE after the update. > Any ideas of how to get a blank page before the update? > Thanks--Mike
> "Bill Drake" wrote:
>> When I installed the Patch Tuesday updates on my WXP Box >> with MSIE6 installed. I had the same problems with IE6 startup >> as others are mentioning in these newsgroups.
>> Specifically, about 60% of the time, I would get an "Internet >> Explorer has encountered a problem and must close" dialog. >> I dutifully reported the failure to Microsoft and then repeatedly >> tried reopening IE6 until it would successfully open.
>> The above occurred when opening my default homepage, >> which is "My MSN" - and is heavily customized.
>> Cleaning my Internet Explorer Tempfolder and moving to a >> blank opening page solved the problem. However, this was >> not an acceptable solution.
>> I then rebooted the machine, restored my default homepage >> and tried opening IE6 again. Now, the machine is working >> correctly, even after multiple open/close cycles.
>> I suspect the KB942615 update should be coded to force a reboot >> and does not. Consequently, some part of the update that requires >> a reboot before the update is fully applied does not get done.
>> As a result, installing this update without the reboot causes IE6 >> to run in a "half-updated/half-not-updated" mode - which causes >> the problem described above to occur.
>> For those experiencing this problem, please try moving to a blank >> opening page - and then reboot your machine again after the >> KB942615 update is installed. Once this is done, restore your >> default homepage. See if this procedure resolves your problem.
>> Best I can do for now. <tm>
>> Bill
Right click on the IE icon on your desktop/properties and change the home page.
Hi, Mike. I find that I've just got to be stubborn and keep restarting IE6 until I finally get a valid start. It sometimes takes as many as 6 or 8 tries in a row before the timing-error that causes the problem does not occur.
If your IE6 is utterly and completely reliable in its failure-to-start, then you'll have to remove the update (which will allow IE6 to start properly) and then go in and change your default homepage to a blank page.
Then try reinstalling the update. Open and close IE6 about ten times after reinstalling to confirm that IE6 is stable with a blank opening page - and then reset your opening page to whatever you were using before.
Then, try the whole "Open and close IE6" routine about ten times again to confirm whether or not IE6 is now stable.
Note: The other thing I've *just* noticed is that I can get stability and then have the things fail again after several hours of working properly. As a result, I am not certain the fix I described in my previous post is completely bulletproof. The problem may require more work than just a particular configuration change. I'm still experimenting and testing for what's actually going on.
whomike wrote: > Bill-- > I am having a problem-- "please try moving to a blank page"-- > I do not have a shortcut to any blank page on my desktop and I > cannot enter "about-blank" in the url line while the "IE has > encountered an error and must close" box is showing on the > re-launch of IE after the update. > Any ideas of how to get a blank page before the update? > Thanks--Mike
> "Bill Drake" wrote:
>> When I installed the Patch Tuesday updates on my WXP Box >> with MSIE6 installed. I had the same problems with IE6 startup >> as others are mentioning in these newsgroups.
>> Specifically, about 60% of the time, I would get an "Internet >> Explorer has encountered a problem and must close" dialog. >> I dutifully reported the failure to Microsoft and then repeatedly >> tried reopening IE6 until it would successfully open.
>> The above occurred when opening my default homepage, >> which is "My MSN" - and is heavily customized.
>> Cleaning my Internet Explorer Tempfolder and moving to a >> blank opening page solved the problem. However, this was >> not an acceptable solution.
>> I then rebooted the machine, restored my default homepage >> and tried opening IE6 again. Now, the machine is working >> correctly, even after multiple open/close cycles.
>> I suspect the KB942615 update should be coded to force a reboot >> and does not. Consequently, some part of the update that requires >> a reboot before the update is fully applied does not get done.
>> As a result, installing this update without the reboot causes IE6 >> to run in a "half-updated/half-not-updated" mode - which causes >> the problem described above to occur.
>> For those experiencing this problem, please try moving to a blank >> opening page - and then reboot your machine again after the >> KB942615 update is installed. Once this is done, restore your >> default homepage. See if this procedure resolves your problem.
>> When I installed the Patch Tuesday updates on my WXP Box >> with MSIE6 installed. I had the same problems with IE6 startup >> as others are mentioning in these newsgroups.
>> Specifically, about 60% of the time, I would get an "Internet >> Explorer has encountered a problem and must close" dialog.
> Mentioning an error in iexplore.exe in association with "urlmon.dll"?
Yes, that is correct. The standard error everyone else has been mentioning.
> If true, *and* in case you've installed a Java-VM from Sun, please > check via "Tools -> Manage AddOns" that all three(!) AddOns present > for the Sun Java-VM are activated. In case one of these is > deactivated, activate that one, shut down all IE windows and see if > that fixes the problem after a restart of IE. I've ran into that > issue on one of my (virtual and physical) machines and that fixed the > issue without having to reboot Windows itself.
I checked my add-ons and my BHOs. All are correct, none of the items are disabled.
As mentioned in my post to whomike in this same thread - I've now found that the crash recurs after the system has been sitting idle on a web page for a while - even with the workaround applied as described in my previous post.
From everything I see here, I suspect there are still some problems with the fix in the KB942615 update for the bugs described in KB921090.
This crash is consistent with the KB921090 bug for people who are loading default webpages which validate their login with https:// before the page proceeds to load normally with http://. (This behaviour is typical for Microsoft Passport-verified webpage access and things similar.)
A race condition occurs at each page-login refresh. If the improvements in the design of IE6 accomplished by KB942615 allow for concurrent processing of both the https:// and http:// sections of the webpage code - and as a result the http:// code is now permitted to begin execution before the https:// code has finished obtaining permission for the page to load with the customized parameters saved for that user - this will create a condition where a crash would be expected.
Up until the creation of the KB942615 update, the above race condition was reliably handled by IE6 without error. We need to return the new code to the same level of bulletproofing as before.
Please check the KB942615.log Click Start > Run > type in or copy and paste the below into the Open: line
%windir%\KB942615.log Click OK or press Enter
Scroll down to the bottom of the log and look for:
50.853: IsRebootRequiredForFileQueue: At least one file operation was delayed; reboot is required. If none are listed below, check above for delayed deletes.
There should be files 'listed below' after the above line.
MowGreen [MVP 2003-2008] =============== *-343-* FDNY Never Forgotten ===============
>>> When I installed the Patch Tuesday updates on my WXP Box >>> with MSIE6 installed. I had the same problems with IE6 startup >>> as others are mentioning in these newsgroups.
>>> Specifically, about 60% of the time, I would get an "Internet >>> Explorer has encountered a problem and must close" dialog.
>> Mentioning an error in iexplore.exe in association with "urlmon.dll"?
> Yes, that is correct. The standard error everyone else has been > mentioning.
Well we haven't seen that many postings here in the WU newsgroup on the issue - yet ;)
>> If true, *and* in case you've installed a Java-VM from Sun, please >> check via "Tools -> Manage AddOns" that all three(!) AddOns present >> for the Sun Java-VM are activated. In case one of these is >> deactivated, activate that one, shut down all IE windows and see if >> that fixes the problem after a restart of IE. I've ran into that >> issue on one of my (virtual and physical) machines and that fixed the >> issue without having to reboot Windows itself.
> I checked my add-ons and my BHOs. All are correct, none of the items > are disabled.
Right, since you've rebooted Windows manually ;-) Do you have Sun's Java-VM installed? If true which exact version (it's 1.6 u3 here)? Which other AddOns?
> As mentioned in my post to whomike in this same thread - I've now > found that the crash recurs after the system has been sitting idle > on a web page for a while - even with the workaround applied as > described in my previous post.
Hm, I know, it's just another workaround (for an issue I'm *not* seeing here so far), but in the past disableing HTTP 1.1 in the Internet Options under Advanced "solved" some of these problems IIRC.
