Windows Update files won't install

henriJ

unread,

Aug 21, 2008, 11:41:28 AM8/21/08

to

On a W2K-Pro SP4 machine - logged in as administrator - when I try to
make Windows Update work, Windows Update appears to scan my machine
correctly and seems to download the necessary updates. All of the
updates then fail to install.

I can print a list of all of the updates that I seem to have downloaded
but don't know what else to look for and don't know what needs to be
fixed (some security setting ?) so the updates will install.

Any and all suggestions and help will be most welcome.

J @discussions.microsoft.com P J

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Aug 21, 2008, 12:04:08 PM8/21/08

to

"henriJ" wrote:

I have the same problem as you but don't know how to fix it,, can you help me
>

MowGreen [MVP]

unread,

Aug 21, 2008, 3:16:39 PM8/21/08

to

Go to Start > Run > type in or copy&paste the below into the Open: line
and then click OK or press Enter

%windir%\windowsupdate.log

Scroll all the way to the bottom of the now open WindowsUpdate.log.
Copy and paste the last 50 or so lines of the log into your reply, please.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

henriJ

unread,

Aug 21, 2008, 6:02:15 PM8/21/08

to

Here is a bit more than you asked for but I think it covers what you are
looking for. Many thanks, in advance, for the assistance.

2008-08-21 12:24:06:767 1140 114 COMAPI -------------
2008-08-21 12:24:06:767 1140 114 COMAPI -- START -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-08-21 12:24:06:767 1140 114 COMAPI ---------
2008-08-21 12:24:06:777 688 4c8 Agent *************
2008-08-21 12:24:06:777 1140 114 COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-08-21 12:24:06:798 688 4c8 Agent ** START ** Agent: Finding
updates [CallerId = WindowsUpdate]
2008-08-21 12:24:06:798 688 4c8 Agent *********
2008-08-21 12:24:06:798 688 4c8 Agent * Online = Yes; Ignore download
priority = No
2008-08-21 12:24:06:798 688 4c8 Agent * Criteria = "IsInstalled=0 and
IsHidden=1"
2008-08-21 12:24:06:798 688 4c8 Agent * ServiceID =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2008-08-21 12:24:08:550 688 4c8 Misc Validating signature for
E:\WINNT\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-08-21 12:24:08:560 688 4c8 Misc Microsoft signed: Yes
2008-08-21 12:24:08:660 688 4c8 Misc Validating signature for
E:\WINNT\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-08-21 12:24:08:670 688 4c8 Misc Microsoft signed: Yes
2008-08-21 12:24:08:670 688 4c8 PT +++++++++++ PT: Synchronizing
server updates +++++++++++
2008-08-21 12:24:08:670 688 4c8 PT + ServiceId =
{9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =
https://www.update.microsoft.com/v6/ClientWebService/client.asmx
2008-08-21 12:24:13:036 688 4c8 Misc Validating signature for
E:\WINNT\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-08-21 12:24:13:036 688 4c8 Misc Microsoft signed: Yes
2008-08-21 12:24:13:117 688 4c8 Misc Validating signature for
E:\WINNT\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-08-21 12:24:13:117 688 4c8 Misc Microsoft signed: Yes
2008-08-21 12:24:13:127 688 4c8 PT +++++++++++ PT: Synchronizing
extended update info +++++++++++
2008-08-21 12:24:13:127 688 4c8 PT + ServiceId =
{9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =
https://www.update.microsoft.com/v6/ClientWebService/client.asmx
2008-08-21 12:24:14:258 688 4c8 Agent * Found 0 updates and 13
categories in search; evaluated appl. rules of 754 out of 1140 deployed
entities
2008-08-21 12:24:14:258 688 4c8 Agent *********
2008-08-21 12:24:14:258 688 4c8 Agent ** END ** Agent: Finding
updates [CallerId = WindowsUpdate]
2008-08-21 12:24:14:258 688 4c8 Agent *************
2008-08-21 12:24:14:288 1140 4c4 COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-08-21 12:24:14:288 1140 4c4 COMAPI - Updates found = 0
2008-08-21 12:24:14:288 1140 4c4 COMAPI ---------
2008-08-21 12:24:14:288 1140 4c4 COMAPI -- END -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-08-21 12:24:14:288 1140 4c4 COMAPI -------------
2008-08-21 12:24:14:328 1140 114 COMAPI -------------
2008-08-21 12:24:14:328 1140 114 COMAPI -- START -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-08-21 12:24:14:328 1140 114 COMAPI ---------
2008-08-21 12:24:14:338 688 4c8 Agent *************
2008-08-21 12:24:14:338 688 4c8 Agent ** START ** Agent: Finding
updates [CallerId = WindowsUpdate]
2008-08-21 12:24:14:338 688 4c8 Agent *********
2008-08-21 12:24:14:338 1140 114 COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-08-21 12:24:14:338 688 4c8 Agent * Online = No; Ignore download
priority = No
2008-08-21 12:24:14:338 688 4c8 Agent * Criteria = "IsInstalled = 0
and IsHidden = 0"
2008-08-21 12:24:14:338 688 4c8 Agent * ServiceID =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2008-08-21 12:24:18:454 688 4c8 Agent Update
{C64A65AC-E1A7-4FF9-9074-D6D4694FB673}.100 is pruned out due to
potential supersedence
2008-08-21 12:24:18:454 688 4c8 Agent Update
{79A6825D-BFE8-4713-8228-8A48AB11AC1C}.100 is pruned out due to
potential supersedence
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{8D1F6795-726F-4870-B246-7AD5BA9AC8C8}.101 to search result
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{9E76C27B-C53A-4D17-8E30-5D8B703F8778}.101 to search result
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{25812E83-F63C-4900-A53C-BD9AF4805AA0}.101 to search result
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{558197DD-C3F1-4BD3-AFC6-12A200A6441A}.101 to search result
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{46A0B6F7-B283-45F8-9CCB-C8E3B4EC332C}.100 to search result
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{58313F8C-4976-48AA-9537-79E4C1BFEBE0}.101 to search result
2008-08-21 12:24:18:454 688 4c8 Agent Update
{BCDD265F-E14C-4417-86F3-4077B932AC54}.104 is pruned out due to
potential supersedence
2008-08-21 12:24:18:454 688 4c8 Agent Update
{0E540C94-4E77-4D30-A783-1557FB990B27}.106 is pruned out due to
potential supersedence
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{EE1D1110-783E-42CA-B2FF-8C766A52B85A}.102 to search result
2008-08-21 12:24:18:454 688 4c8 Agent Update
{8F89C616-EF32-4E16-9220-A54E3416FF48}.102 is pruned out due to
potential supersedence
2008-08-21 12:24:18:454 688 4c8 Agent Update
{3314F061-E82D-4746-8001-9D4F91C75DC9}.102 is pruned out due to
potential supersedence
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{5F01F927-F281-4336-92FC-EA29D8AC8292}.101 to search result
2008-08-21 12:24:18:454 688 4c8 Agent Update
{C4D9ECA7-F8B4-4ECE-B584-8BBD789091A2}.101 is pruned out due to
potential supersedence
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{E3B9BB99-31BE-4910-8B3D-8CB9C82E2206}.101 to search result
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{903A103C-2A69-4F4C-AB99-E1C42D55FB19}.101 to search result
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{4F848FFD-4E63-435E-9108-69183074157C}.103 to search result
2008-08-21 12:24:18:454 688 4c8 Agent Update
{A949DFF3-49AD-44C1-882D-A93643BCD67D}.101 is pruned out due to
potential supersedence
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{02CC2D03-89C4-4860-A5B1-5B59A36C0AC4}.101 to search result
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{D1B4FCCB-384D-489E-A709-845116887F36}.100 to search result
2008-08-21 12:24:18:454 688 4c8 Agent Update
{5EE699F8-70FA-4125-96DA-D04877BD9674}.100 is pruned out due to
potential supersedence
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{2EB5E46E-A527-452C-A97E-9D17EF9090B0}.102 to search result
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{0D7B5DDD-245D-409D-8985-2A8A46DEE7EE}.103 to search result
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{B4F12DD8-ECBE-4C87-87CB-CA3BAB947839}.103 to search result
2008-08-21 12:24:18:454 688 4c8 Agent Update
{B7093394-BA61-4CAB-A3C9-2F79C1D45E78}.101 is pruned out due to
potential supersedence
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{521A2758-68C5-4439-B93C-15E5067B0B5E}.103 to search result
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{0FD3A02E-D9D4-43B9-B0FB-3887CB3EF60B}.103 to search result
2008-08-21 12:24:18:454 688 4c8 Agent Update
{035AFD75-959F-4582-B8F3-E99ED61B871A}.108 is pruned out due to
potential supersedence
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{1BC7A519-6ADE-4939-8224-FD37C9470267}.101 to search result
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{D45EABF7-763D-411D-9DD0-CD9542A7DD88}.104 to search result
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{ED8312B8-E3E8-407D-9E17-324BEA5DE45B}.104 to search result
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{EA7B133A-B0A1-426D-98EB-C1CBF39B6334}.104 to search result
2008-08-21 12:24:18:454 688 4c8 Agent Update
{480DA958-608C-4897-8657-FFBC55A198BC}.102 is pruned out due to
potential supersedence
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{970D22F7-4BE2-437C-8810-8D9627741BD6}.101 to search result
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{B8CD36A3-289A-4396-ABD0-2B47DA2C9617}.107 to search result
2008-08-21 12:24:18:454 688 4c8 Agent Update
{3F1EDB63-55BC-4C29-846F-295C7E115307}.103 is pruned out due to
potential supersedence
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{C4BC1F1B-9577-4194-A70F-524DE3FD3C67}.104 to search result
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{44B14DC7-94A7-4738-90D4-D89ADC543883}.103 to search result
2008-08-21 12:24:18:454 688 4c8 Agent Update
{C56ACCA0-363F-4B71-B157-D00809DB60E3}.101 is pruned out due to
potential supersedence
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{4B3B1EA7-9EBE-453F-B70C-A9D99BA555C0}.100 to search result
2008-08-21 12:24:18:454 688 4c8 Agent Update
{62E0C692-E8D3-4E9B-8EDE-CC7E46C8949D}.101 is pruned out due to
potential supersedence
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{A41A7AA1-DA66-4FBA-8D55-5F6BE65FBA44}.101 to search result
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{BCDF5C17-18B0-49D1-A7AB-085BE403140B}.102 to search result
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{019118C7-C706-4DF8-B8AA-A25F5F4F37F3}.100 to search result
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{9FA84699-F763-490A-AD88-A9680DE9FF74}.100 to search result
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{DE81A2F7-F18F-4104-8F6F-2035ABB7534A}.102 to search result
2008-08-21 12:24:18:454 688 4c8 Agent Update
{517F02CA-7584-48B0-897A-08AAF0DE0F4E}.104 is pruned out due to
potential supersedence
2008-08-21 12:24:18:454 688 4c8 Agent Update
{C55AFC95-ADD2-40C8-8047-2D0047E61D67}.102 is pruned out due to
potential supersedence
2008-08-21 12:24:18:454 688 4c8 Agent Update
{80392EFB-F236-4B6F-A529-BE3383C91766}.102 is pruned out due to
potential supersedence
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{8D65EBF3-94A3-47AA-8367-1CECE5EE2392}.103 to search result
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{1293EA74-E0BB-4D7F-B54A-54016EA283EE}.104 to search result
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{63DFD89D-9509-4522-A996-5FC3AC50334E}.102 to search result
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{70ABEBD2-F515-4BD4-8683-0796F949792F}.104 to search result
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{4463D351-75FD-4CA8-A0C9-CB00D85D5A2E}.102 to search result
2008-08-21 12:24:18:454 688 4c8 Agent Update
{53DC00A8-4921-436A-BCC2-1D3D7E804C92}.104 is pruned out due to
potential supersedence
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{0DDD3CE2-DFEA-4AAA-B990-EC9AB6003C2B}.102 to search result
2008-08-21 12:24:18:454 688 4c8 Agent Update
{5A51AD5C-DC1B-441E-925D-7C66D46FA403}.104 is pruned out due to
potential supersedence
2008-08-21 12:24:18:454 688 4c8 Agent Update
{27370574-5765-487D-A847-0A21D9317F83}.103 is pruned out due to
potential supersedence
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{0E6C66BA-FDA0-4083-B2CF-C17F5F5277FF}.102 to search result
2008-08-21 12:24:18:454 688 4c8 Agent Update
{EABCFCAC-9661-4C81-8FEC-4AD98EAFF2C7}.102 is pruned out due to
potential supersedence
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{FC217A0A-D1C8-49D2-8893-34E9C19297B1}.105 to search result
2008-08-21 12:24:18:454 688 4c8 Agent Update
{E3CFED04-1210-45A3-A0A7-A61CB57A8B99}.101 is pruned out due to
potential supersedence
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{AE8E4043-7E23-4FF7-BBE1-EEE9FFD1E739}.104 to search result
2008-08-21 12:24:18:454 688 4c8 Agent Update
{82C8C5AA-37D8-4C57-A63D-77B12E4D845A}.101 is pruned out due to
potential supersedence
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{4493B1BA-D15F-4ADD-A368-DA8EEA183A99}.104 to search result
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{5EE82B86-86B3-45D2-BC03-642CF8C2BD85}.102 to search result
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{79068AB8-FDFC-4C8F-93CA-3F82AB2C6D82}.103 to search result
2008-08-21 12:24:18:454 688 4c8 Agent Update
{22E5D26E-40E6-4182-8BB8-FCEAC637A8C2}.102 is pruned out due to
potential supersedence
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{8DAEA590-5F7F-4930-994E-890C37A6BD11}.102 to search result
2008-08-21 12:24:18:454 688 4c8 Agent Update
{63E3C070-30AA-4335-BDBA-8E0441A0B359}.102 is pruned out due to
potential supersedence
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{41E806E3-DB8F-4C88-BD5D-4B2082C3A332}.104 to search result
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{7754D742-04CA-408F-BAC8-98E43F12256C}.102 to search result
2008-08-21 12:24:18:454 688 4c8 Agent Update
{2712D106-D80B-465C-AF38-8B1C4E9023DD}.100 is pruned out due to
potential supersedence
2008-08-21 12:24:18:454 688 4c8 Agent Update
{7E5419EF-181F-406B-820B-5850629A0DE1}.100 is pruned out due to
potential supersedence
2008-08-21 12:24:18:454 688 4c8 Agent Update
{2B788CF3-A6D7-4667-B18E-858117CB0447}.106 is pruned out due to
potential supersedence
2008-08-21 12:24:18:454 688 4c8 Agent Update
{B793705A-2E2B-441B-BB1D-77F282B39ED5}.106 is pruned out due to
potential supersedence
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{09A2C522-7E3B-4691-A2EA-60E36E1FDFF6}.107 to search result
2008-08-21 12:24:18:454 688 4c8 Agent Update
{428D44B8-FE17-4D6B-B0B6-C845EDF30E85}.100 is pruned out due to
potential supersedence
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{C07A79E6-D1F3-4462-9213-4A69015C7DF7}.110 to search result
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{4C811AB7-3E1C-4D53-A572-61E553D597C9}.100 to search result
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{8F7C96BB-428C-4481-BF23-D2D49B46A2D6}.104 to search result
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{F03E0786-5146-4FA9-9BA7-18614E106CBD}.103 to search result
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{AA4A8633-E402-4646-A8F6-A14532EE985B}.102 to search result
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{B35F305E-6B8B-44AB-93D4-15A7E4D99C2D}.104 to search result
2008-08-21 12:24:18:454 688 4c8 Agent * Added update
{60971688-C0F2-46F7-BAFE-8E66038677B8}.102 to search result
2008-08-21 12:24:18:454 688 4c8 Agent * Found 55 updates and 13
categories in search; evaluated appl. rules of 754 out of 1140 deployed
entities
2008-08-21 12:24:18:454 688 4c8 Agent *********
2008-08-21 12:24:18:454 688 4c8 Agent ** END ** Agent: Finding
updates [CallerId = WindowsUpdate]
2008-08-21 12:24:18:454 688 4c8 Agent *************
2008-08-21 12:24:18:484 1140 4c4 COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-08-21 12:24:18:594 1140 4c4 COMAPI - Updates found = 55
2008-08-21 12:24:18:594 1140 4c4 COMAPI ---------
2008-08-21 12:24:18:594 1140 4c4 COMAPI -- END -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-08-21 12:24:18:594 1140 4c4 COMAPI -------------
2008-08-21 12:24:19:265 688 4c8 Report REPORT EVENT:
{7085EFE7-9B70-4508-825B-E910B9DE257F} 2008-08-21
12:24:14:258-0500 1 147 101
{00000000-0000-0000-0000-000000000000} 0 0 WindowsUpdate Success
Software Synchronization Windows Update Client successfully detected 0
updates.
2008-08-21 12:24:40:015 1140 114 COMAPI -------------
2008-08-21 12:24:40:015 1140 114 COMAPI -- START -- COMAPI: Install
[ClientId = WindowsUpdate]
2008-08-21 12:24:40:015 1140 114 COMAPI ---------
2008-08-21 12:24:40:015 1140 114 COMAPI - Allow source prompts: Yes;
Forced: No; Force quiet: No
2008-08-21 12:24:40:015 1140 114 COMAPI - Updates in request: 1
2008-08-21 12:24:40:015 1140 114 COMAPI - ServiceID =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2008-08-21 12:24:40:025 1140 114 COMAPI - Updates to install = 1
2008-08-21 12:24:40:025 1140 114 COMAPI <<-- SUBMITTED -- COMAPI:
Install [ClientId = WindowsUpdate]
2008-08-21 12:24:40:035 688 4f0 Agent *************
2008-08-21 12:24:40:035 688 4f0 Agent ** START ** Agent: Installing
updates [CallerId = WindowsUpdate]
2008-08-21 12:24:40:035 688 4f0 Agent *********
2008-08-21 12:24:40:035 688 4f0 Agent * Updates to install = 1
2008-08-21 12:24:40:035 688 4f0 Agent * Title = Security Update for
Windows 2000 (KB952954)
2008-08-21 12:24:40:035 688 4f0 Agent * UpdateId =
{60971688-C0F2-46F7-BAFE-8E66038677B8}.102
2008-08-21 12:24:40:035 688 4f0 Agent * Bundles 1 updates:
2008-08-21 12:24:40:035 688 4f0 Agent *
{0BC73A39-D2F1-4260-B206-F812E83B469C}.102
2008-08-21 12:24:42:038 688 4f0 Agent WARNING: LoadLibrary failed for
srclient.dll with hr:8007007e
2008-08-21 12:24:42:038 688 4f0 Service WARNING:
GetUserTokenFromSessionId failed with error 800706d3 for session 0
2008-08-21 12:24:42:038 688 4f0 Agent * WARNING: Exit code = 0x80240020
2008-08-21 12:24:42:038 688 4f0 Agent *********
2008-08-21 12:24:42:038 688 4f0 Agent ** END ** Agent: Installing
updates [CallerId = WindowsUpdate]
2008-08-21 12:24:42:038 688 4f0 Agent *************
2008-08-21 12:24:42:048 1140 258 COMAPI >>-- RESUMED -- COMAPI:
Install [ClientId = WindowsUpdate]
2008-08-21 12:24:42:048 1140 258 COMAPI - Install call failed
2008-08-21 12:24:42:048 1140 258 COMAPI - Reboot required = No
2008-08-21 12:24:42:048 1140 258 COMAPI - WARNING: Exit code =
0x80240FFF; Call error code = 0x80240020
2008-08-21 12:24:42:048 1140 258 COMAPI ---------
2008-08-21 12:24:42:048 1140 258 COMAPI -- END -- COMAPI: Install
[ClientId = WindowsUpdate]
2008-08-21 12:24:42:048 1140 258 COMAPI -------------
2008-08-21 12:24:42:048 688 4f0 Agent WARNING: WU client failed
installing updates with error 0x80240020
2008-08-21 12:24:42:809 1140 114 COMAPI WARNING: Operation failed due to
earlier error, hr=80240020
2008-08-21 13:03:03:127 688 2b4 AU ########### AU: Uninitializing
Automatic Updates ###########
2008-08-21 13:03:03:137 688 2b4 Service *********
2008-08-21 13:03:03:137 688 2b4 Service ** END ** Service: Service
exit [Exit code = 0x240001]
2008-08-21 13:03:03:137 688 2b4 Service *************
2008-08-21 13:05:38:981 688 2b4 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0500) ===========
2008-08-21 13:05:39:001 688 2b4 Misc = Process:
E:\WINNT\system32\svchost.exe
2008-08-21 13:05:39:001 688 2b4 Misc = Module:
E:\WINNT\system32\wuaueng.dll
2008-08-21 13:05:38:981 688 2b4 Service *************
2008-08-21 13:05:39:001 688 2b4 Service ** START ** Service: Service
startup
2008-08-21 13:05:39:001 688 2b4 Service *********
2008-08-21 13:05:39:722 688 2b4 Agent * WU client version 7.0.6000.381
2008-08-21 13:05:39:722 688 2b4 Agent * Base directory:
E:\WINNT\SoftwareDistribution
2008-08-21 13:05:39:752 688 2b4 Agent * Access type: No proxy
2008-08-21 13:05:39:812 688 2b4 Agent * Network state: Disconnected
2008-08-21 13:06:26:118 688 2b4 Agent *********** Agent: Initializing
Windows Update Agent ***********
2008-08-21 13:06:26:118 688 2b4 Agent *********** Agent: Initializing
global settings cache ***********
2008-08-21 13:06:26:118 688 2b4 Agent * WSUS server: <NULL>
2008-08-21 13:06:26:118 688 2b4 Agent * WSUS status server: <NULL>
2008-08-21 13:06:26:118 688 2b4 Agent * Target group: (Unassigned
Computers)
2008-08-21 13:06:26:118 688 2b4 Agent * Windows Update access
disabled: No
2008-08-21 13:06:28:482 688 2b4 DnldMgr Download manager restoring 0
downloads
2008-08-21 13:06:28:492 688 2b4 AU ########### AU: Initializing
Automatic Updates ###########
2008-08-21 13:06:28:492 688 2b4 AU # AU disabled through User preference
2008-08-21 13:06:28:492 688 2b4 AU AU finished delayed initialization
2008-08-21 13:06:28:502 688 2b4 Report *********** Report:
Initializing static reporting data ***********
2008-08-21 13:06:28:502 688 2b4 Report * OS Version = 5.0.2195.4.0.65536
2008-08-21 13:06:28:782 688 2b4 Report * Computer Brand = Dell
Computer Corporation
2008-08-21 13:06:28:782 688 2b4 Report * Computer Model = XPS-Z

2008-08-21 13:06:28:792 688 2b4 Report * Bios Revision = A11
2008-08-21 13:06:28:792 688 2b4 Report * Bios Name = Default System BIOS
2008-08-21 13:06:28:792 688 2b4 Report * Bios Release Date =
2002-06-11T00:00:00
2008-08-21 13:06:28:792 688 2b4 Report * Locale ID = 1033
2008-08-21 13:43:08:996 688 2b4 AU ########### AU: Uninitializing
Automatic Updates ###########
2008-08-21 13:43:09:036 688 2b4 Service *********
2008-08-21 13:43:09:036 688 2b4 Service ** END ** Service: Service
exit [Exit code = 0x240001]
2008-08-21 13:43:09:036 688 2b4 Service *************
2008-08-21 16:30:24:111 692 2b8 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0500) ===========
2008-08-21 16:30:24:121 692 2b8 Misc = Process:
E:\WINNT\system32\svchost.exe
2008-08-21 16:30:24:131 692 2b8 Misc = Module:
E:\WINNT\system32\wuaueng.dll
2008-08-21 16:30:24:111 692 2b8 Service *************
2008-08-21 16:30:24:131 692 2b8 Service ** START ** Service: Service
startup
2008-08-21 16:30:24:131 692 2b8 Service *********
2008-08-21 16:30:24:872 692 2b8 Agent * WU client version 7.0.6000.381
2008-08-21 16:30:24:872 692 2b8 Agent * Base directory:
E:\WINNT\SoftwareDistribution
2008-08-21 16:30:24:902 692 2b8 Agent * Access type: No proxy
2008-08-21 16:30:24:962 692 2b8 Agent * Network state: Connected
2008-08-21 16:31:10:848 692 2b8 Agent *********** Agent: Initializing
Windows Update Agent ***********
2008-08-21 16:31:10:848 692 2b8 Agent *********** Agent: Initializing
global settings cache ***********
2008-08-21 16:31:10:848 692 2b8 Agent * WSUS server: <NULL>
2008-08-21 16:31:10:848 692 2b8 Agent * WSUS status server: <NULL>
2008-08-21 16:31:10:848 692 2b8 Agent * Target group: (Unassigned
Computers)
2008-08-21 16:31:10:848 692 2b8 Agent * Windows Update access
disabled: No
2008-08-21 16:31:13:942 692 2b8 DnldMgr Download manager restoring 0
downloads
2008-08-21 16:31:13:982 692 2b8 AU ########### AU: Initializing
Automatic Updates ###########
2008-08-21 16:31:13:982 692 2b8 AU # AU disabled through User preference
2008-08-21 16:31:13:982 692 2b8 AU AU finished delayed initialization
2008-08-21 16:31:13:982 692 2b8 Report *********** Report:
Initializing static reporting data ***********
2008-08-21 16:31:13:982 692 2b8 Report * OS Version = 5.0.2195.4.0.65536
2008-08-21 16:31:14:733 692 2b8 Report * Computer Brand = Dell
Computer Corporation
2008-08-21 16:31:14:733 692 2b8 Report * Computer Model = XPS-Z

2008-08-21 16:31:14:744 692 2b8 Report * Bios Revision = A11
2008-08-21 16:31:14:744 692 2b8 Report * Bios Name = Default System BIOS
2008-08-21 16:31:14:744 692 2b8 Report * Bios Release Date =
2002-06-11T00:00:00
2008-08-21 16:31:14:744 692 2b8 Report * Locale ID = 1033

MowGreen [MVP]

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Aug 21, 2008, 7:06:42 PM8/21/08

to

You're mowst welcome, henri.

> 2008-08-21 16:31:13:982 692 2b8 AU # AU disabled through User preference

That entry shows that AU has been disabled. That's just a tipoff, not
the issue. This is actually where the issue originates:

> 2008-08-21 12:24:42:038 688 4f0 Agent WARNING: LoadLibrary failed for srclient.dll
> with hr:8007007e
> 2008-08-21 12:24:42:038 688 4f0 Service WARNING: GetUserTokenFromSessionId failed
> with error 800706d3 for session 0
> 2008-08-21 12:24:42:038 688 4f0 Agent * WARNING: Exit code = 0x80240020

srclient.dll is not found in W2K, it's in XP, Vista, etc. 8007007e signifies
the specified module could not be found.

800706d3 RPC_S_Unknown_Authn_Service
The authentication service is unknown.

The issue *may* be caused by the installed antivirus\security software.
Have you tried to install the updates with the above completely and
totally disabled ?

If you've already done that, see: Error messages that you may receive
when you try to download and install updates from the Windows Update Web
site, from the Microsoft Update Web site, or from a WSUS server:
"0x800704DD," "0x80240020," or both
http://support.microsoft.com/kb/910341

Check Section A: Windows 2000 and start with Step 5. If no joy, then go
back to Step1 and so forth.

Clarenzo

unread,

Aug 22, 2008, 7:56:01 AM8/22/08

to

Had similar problem like HenriJ. Here's the log. Please help. Many thanks!

2008-08-22 19:40:09:390 1328 f4 Agent * UpdateId =
{70D41FF9-0796-4EB6-A699-61C04CB395FE}.100
2008-08-22 19:40:09:390 1328 f4 Agent * Bundles 1 updates:
2008-08-22 19:40:09:390 1328 f4 Agent *
{D3B2128B-4FDE-4925-A86E-B59C353F5C58}.100
2008-08-22 19:40:09:390 1328 f4 Agent * Title = Security Update for
Windows XP (KB951698)
2008-08-22 19:40:09:390 1328 f4 Agent * UpdateId =
{27D0A4B7-77C3-48A9-90D3-F67368BB0E37}.107
2008-08-22 19:40:09:390 1328 f4 Agent * Bundles 1 updates:
2008-08-22 19:40:09:390 1328 f4 Agent *
{EFACC904-0897-46C5-AAD9-E40D769BEAAF}.107
2008-08-22 19:40:09:390 1328 f4 Agent * Title = Update for Windows XP
(KB951978)
2008-08-22 19:40:09:390 1328 f4 Agent * UpdateId =
{44F3BFC5-1C64-41E2-839D-A91407634BAB}.101
2008-08-22 19:40:09:390 1328 f4 Agent * Bundles 1 updates:
2008-08-22 19:40:09:390 1328 f4 Agent *
{E3E55B65-F747-405D-A436-6A06BF5D993C}.101
2008-08-22 19:40:09:390 1328 f4 Agent * Title = Security Update for
Windows XP (KB951748)
2008-08-22 19:40:09:390 1328 f4 Agent * UpdateId =
{D5EADB3B-4FD7-4087-8B9D-4ACB2B41210E}.109
2008-08-22 19:40:09:390 1328 f4 Agent * Bundles 1 updates:
2008-08-22 19:40:09:390 1328 f4 Agent *
{7F435586-D50F-439A-BDCA-2F16A4924CBE}.101
2008-08-22 19:40:09:390 1328 f4 Agent * Title = Cumulative Security
Update for ActiveX Killbits for Windows XP (KB953839)
2008-08-22 19:40:09:390 1328 f4 Agent * UpdateId =
{4CCA8DEF-C5C7-4A19-B75A-2BE59BA0B710}.103
2008-08-22 19:40:09:390 1328 f4 Agent * Bundles 1 updates:
2008-08-22 19:40:09:390 1328 f4 Agent *
{5F4D59DC-F66B-477E-A092-AA95045CDD7F}.101
2008-08-22 19:40:09:390 1328 f4 Agent * Title = Security Update for
Windows Media Player 10 for Windows XP (KB936782)
2008-08-22 19:40:09:390 1328 f4 Agent * UpdateId =
{48EABF03-4C20-499C-BA18-B7DE88096C40}.102
2008-08-22 19:40:09:390 1328 f4 Agent * Bundles 1 updates:
2008-08-22 19:40:09:390 1328 f4 Agent *
{5B6FEE1E-33B6-4FF1-9098-4C6EDD6AD45A}.102
2008-08-22 19:40:09:390 1328 f4 Agent * Title = Windows Malicious
Software Removal Tool - August 2008 (KB890830)
2008-08-22 19:40:09:390 1328 f4 Agent * UpdateId =
{4C811AB7-3E1C-4D53-A572-61E553D597C9}.100
2008-08-22 19:40:09:390 1328 f4 Agent * Bundles 1 updates:
2008-08-22 19:40:09:390 1328 f4 Agent *
{50C05E91-600D-4DBE-9B10-D0B7E6856B70}.100
2008-08-22 19:40:09:390 1328 f4 Agent * Title = Security Update for
Outlook Express for Windows XP (KB951066)
2008-08-22 19:40:09:390 1328 f4 Agent * UpdateId =
{973E334F-2ABA-4DE2-B51B-EFB975992C1A}.104
2008-08-22 19:40:09:390 1328 f4 Agent * Bundles 1 updates:
2008-08-22 19:40:09:390 1328 f4 Agent *
{073D027A-2183-49A6-B56F-7389AACA4F4B}.104
2008-08-22 19:40:09:390 1328 f4 Agent * Title = Security Update for
Windows XP (KB946648)
2008-08-22 19:40:09:390 1328 f4 Agent * UpdateId =
{83D1ADF5-779D-4016-8C31-549270F67B3F}.103
2008-08-22 19:40:09:390 1328 f4 Agent * Bundles 1 updates:
2008-08-22 19:40:09:390 1328 f4 Agent *
{A17CBA4F-58E7-4F13-A1E0-712D6F478F2D}.103
2008-08-22 19:40:09:390 1328 f4 Agent * Title = Security Update for
Windows XP (KB952954)
2008-08-22 19:40:09:390 1328 f4 Agent * UpdateId =
{E7EC15F8-AF04-4745-99E1-2271E868F50C}.102
2008-08-22 19:40:09:390 1328 f4 Agent * Bundles 1 updates:
2008-08-22 19:40:09:390 1328 f4 Agent *
{80A0DC2E-7281-48F0-9491-9D5DADE8C4A2}.102
2008-08-22 19:40:09:390 1328 f4 Agent * Title = Cumulative Security
Update for Internet Explorer 6 for Windows XP (KB953838)
2008-08-22 19:40:09:390 1328 f4 Agent * UpdateId =
{063EA744-2D32-4BEC-8979-8AD1969A77FD}.102
2008-08-22 19:40:09:390 1328 f4 Agent * Bundles 1 updates:
2008-08-22 19:40:09:390 1328 f4 Agent *
{24EBDE35-160F-4862-969D-31E03B43DF1C}.102
2008-08-22 19:40:09:390 1328 f4 Agent * Title = Security Update for
Windows XP (KB950974)
2008-08-22 19:40:09:390 1328 f4 Agent * UpdateId =
{6D930EBC-BB1C-4DC5-82F6-C15366AF904A}.102
2008-08-22 19:40:09:390 1328 f4 Agent * Bundles 1 updates:
2008-08-22 19:40:09:390 1328 f4 Agent *
{E26EBEC6-8155-455D-B691-4D17EE0AFA05}.101
2008-08-22 19:40:09:406 1328 f4 Agent * Title = Update for Windows XP
(KB951072)
2008-08-22 19:40:09:406 1328 f4 Agent * UpdateId =
{C549AD65-F3B3-42E6-B0D7-6FE55576F2BB}.102
2008-08-22 19:40:09:406 1328 f4 Agent * Bundles 1 updates:
2008-08-22 19:40:09:406 1328 f4 Agent *
{548F2EA3-6811-4585-8761-40696DE555FE}.102
2008-08-22 19:40:09:406 1328 f4 Agent * Title = Update for Windows XP
(KB952287)
2008-08-22 19:40:09:406 1328 f4 Agent * UpdateId =
{8079EF5C-B355-4C65-8888-8D708BEB2D87}.102
2008-08-22 19:40:09:406 1328 f4 Agent * Bundles 1 updates:
2008-08-22 19:40:09:406 1328 f4 Agent *
{1D50EC11-98A5-4E57-BC69-F43C5686B0D6}.102
2008-08-22 19:40:09:406 1328 f4 Agent * Title = Update for Microsoft
Office Outlook 2003 Junk Email Filter (KB955434)
2008-08-22 19:40:09:406 1328 f4 Agent * UpdateId =
{7FB0A046-FEA7-4975-9EA5-2BB4E15D80B3}.101
2008-08-22 19:40:09:406 1328 f4 Agent * Bundles 1 updates:
2008-08-22 19:40:09:406 1328 f4 Agent *
{127AF7C5-6AE8-499C-B8EC-41C0B3A0AC30}.101
2008-08-22 19:40:36:812 1328 f4 Handler Attempting to create remote handler
process as IBM-C73DE250D01\Clarence in session 0
2008-08-22 19:40:37:156 1840 c9c Misc =========== Logging initialized
(build: 7.0.6000.381, tz: +0800) ===========
2008-08-22 19:40:37:156 1840 c9c Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2008-08-22 19:40:37:156 1840 c9c AUClnt FATAL: Error: 0x80004002. wuauclt
handler: failed to spawn COM server
2008-08-22 19:40:37:171 1328 f4 Handler FATAL: 0x80004002: ERROR: Remote
update handler container process created (PID: 1840), but exited before
signaling event
2008-08-22 19:40:37:187 1328 f4 Agent * WARNING: Exit code = 0x80004002
2008-08-22 19:40:37:187 1328 f4 Agent *********
2008-08-22 19:40:37:187 1328 f4 Agent ** END ** Agent: Installing
updates [CallerId = MicrosoftUpdate]
2008-08-22 19:40:37:187 1328 f4 Agent *************
2008-08-22 19:40:37:187 1328 f4 Agent WARNING: WU client failed installing
updates with error 0x80004002
2008-08-22 19:40:37:328 3000 f30 COMAPI >>-- RESUMED -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2008-08-22 19:40:37:343 3000 f30 COMAPI - Install call failed
2008-08-22 19:40:37:343 3000 f30 COMAPI - Reboot required = No
2008-08-22 19:40:37:343 3000 f30 COMAPI - WARNING: Exit code = 0x80240FFF;
Call error code = 0x80004002
2008-08-22 19:40:37:343 3000 f30 COMAPI ---------
2008-08-22 19:40:37:343 3000 f30 COMAPI -- END -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2008-08-22 19:40:37:343 3000 f30 COMAPI -------------
2008-08-22 19:40:38:093 3000 760 COMAPI WARNING: Operation failed due to
earlier error, hr=80004002

MowGreen [MVP]

unread,

Aug 22, 2008, 12:55:15 PM8/22/08

to

First, try registering this .dll from

Start > Run > type in or copy&paste the below into the Open: line and
then click OK or press Enter

regsvr32 wups2.dll

If the updates still do not install, then suggest you download and
*save* - AU Client and WindowsUpdate Reset Tool (v77e)
http://www.codeplex.com/aureset/Release/ProjectReleases.aspx?ReleaseId=16139

When the download completes, close *all* open browsers and programs.
Now run au_client_tool_v77e_codeplex.exe
Reboot afterwards and see if the updates are reoffered and if they
install now.

If not, then suggest the installed antivirus/'security' software is the
cause of the installation issue.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

henriJ

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Aug 22, 2008, 2:14:49 PM8/22/08

to

Your advice to turn off all anti-virus and similar software when running
Microsoft Update is something that had already been done.

Accordingly, I went to KB910341 and Step 5. Four of the registry
entries on my system are not exactly as shown in KB910341. For example,
KB910341 shows that 'Asynchronous' should have a data value of
'00000001'. What I have is '0x00000001 (1)'

'Impersonate', 'MaxWait', and 'Safe' all have the extra '0x' in front of
the value shown in KB910341. 'Impersonate' and 'Safe' have the extra
'(1)' appended at the end of the data value shown in KB910341 and
'MaxWait' has '(600)' appended at the end of the data value shown in
KB910341.

The impression I get from KB910341 is that I should simply modify the
four odd-ball values I have found to the values given in KB910341. I
note, however, that the 'Modify' command gives one the choice of
'Decimal' and 'Hexadecimal' when typing in the new value. Which do I
choose?

Thank you again for this guidance which is far more advanced than
anything in my prior Windows experience.

MowGreen [MVP]

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Aug 22, 2008, 3:53:52 PM8/22/08

to

henri,

Prior to doing *any* registry editing it's wise to back up the keys that
you're going to edit just in case.

How to back up and restore the registry in Windows
http://support.microsoft.com/kb/322756

> For example, KB910341 shows that 'Asynchronous' should have a data value of '00000001'. What I have
> is '0x00000001 (1)'

If you double click on Asynchronous you'll see that the Value data is 1.
00000001 in the KB article is the same as 0x00000001 (1).
So that setting is correct as are the other ones you've posted.
Do not edit those, please. Go over the other ones listed and make sure
that they exist.

What is the installed antivirus/security suite and which firewall is
being used ?

Let's find out if the updates were actually downloaded and can install
from the HardDrive:

Show hidden files, folders, and system files
http://www.bleepingcomputer.com/tutorials/tutorial62.html#win2000

Using Windows Explorer, navigate to
WINNT\SoftwareDistribution\Download

You'll need to know the KB number of the updates that fail to install.
They are not showing the in WU.log.
So, right click the randomly named subfolders in Download and check the
date they were created. When you find the dates that coincide with when
the updates supposedly downloaded, open one of those subfolders, then
open the it's update subfolder.
Run update.exe and see if the update installs.

2008-08-21 16:31:13:982 692 2b8 AU # AU disabled
through User preference

This entry, if the AU service is Enabled and AU is set to update
automatically in the AU applet in Control Panel, regardless of which
setting it is, *may* be a tipoff that 'unwanted guests' are resident.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

Clarenzo

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Aug 23, 2008, 10:42:06 AM8/23/08

to

Many thanks! It works now!

henriJ

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Aug 24, 2008, 7:21:38 PM8/24/08

to

Responding to your last note in the order of the points made:

1) Other than the four entries with the '0x' in front of the data value
given in KB910341 and the extra number(s) in parentheses '( )' appended
at the end of the four data values, I have all of the other entries
specified in KB910341 with the data values shown in KB910341.
Accordingly, no editing of the registry was needed.

2) With regard to antivirus/security and firewall software being used, I
was suspicious of problems in this area when I got serious about running
down this problem a couple of days ago. Accordingly all
antivirus/security and firewall software was deinstalled last week (to
include some last little bits that the deinstallers left behind).

3) The majority of the updates were found to have actually downloaded
once I knew to look in the WNNT\SoftwareDistribution\Download subfolder.
I hadn't known where to look prior to your note. All of them in the
WNNT\SoftwareDistribution\Download subfolder installed manually when I
ran the Update.exe file that accompanied each update. The following
updates did not show up in the WNNT\SoftwareDistribution\Download
subfolder as they were reported to be 'Downloaded, ready to install':

--KB890830, Windows Malicious Removal Tool - August 2008;
--KB922582, Update for Windows 2000;
--Q816093, Security Update Microsoft Virtual Machine (Microsoft VM)

When I couldn't find these thee updates anywhere (even with all hidden
files specified to show up Windows Explorer searches), I separately
(manually) downloaded these three updates and saved them elsewhere on my
HD. The KB922582 then appeared to install properly. KB890830 (V.2.1)
also worked properly. Q816093_W2K_SP4_x86_EN.exe would not install and
returned an error message that the file was intended for SP3 systems
only. This error message doesn't make sense to me as the file has 'SP4'
within its name but I have learned not to be surprised at anything in
this saga.

4) Several times, you have referred to a possible 'AU' service problem.
My assumption is that 'AU' means 'Automatic Updates'. I have always
kept 'Automatic Updates' turned OFF and have always manually invoked
Microsoft Update. Also, I always have selected the 'Custom'
installation mode. My problem remains that Updates downloaded via
Windows Update will not - for reasons still unknown - install under the
direction of the Windows Update software.

Sorry for being a pest, but do you have any further suggestions? Thank
you again for your efforts to solve this conundrum.

Harry Johnston [MVP]

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Aug 24, 2008, 6:43:45 PM8/24/08

to

henriJ wrote:

> Q816093_W2K_SP4_x86_EN.exe would not install and
> returned an error message that the file was intended for SP3 systems
> only.

That's normal for older updates. The 'SP4' in the filename means that this
update was included in SP4, not that it was intended to install on SP4 systems.

Harry.

henriJ

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Aug 25, 2008, 1:51:07 PM8/25/08

to

Oh, learn something every day. Thank you.

MowGreen [MVP]

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Aug 25, 2008, 2:37:32 PM8/25/08

to

There are 2 Automatic Updates settings. The AU service, which must be
set to Automatic, and then the AU settings applet in Control Panel.
The latter just means that the system is either opted into automatic
updating, with the varied User preference settings, or it is Turned off.
No prompts to download nor install updates will be delivered.

Microsoft Update and Windows Update are the sites that detect, download,
and install the updates.
You can use IE or the AU shortcut on the Start Menu to manually invoke
Microsoft Update, but the updates will not install without the AU
*service* running.

So, what is the AU service set to and what is the AU applet set to ?

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

henriJ

unread,

Aug 25, 2008, 5:21:27 PM8/25/08

to

Hmmm ..... I didn't know there was such a thing as a AU 'service'. I
knew only about the W2K-Pro control Panel setting for AU. Where do I
find out if the AU 'service' is running and how to I toggle it 'on' and
'off'?

Harry Johnston [MVP]

unread,

Aug 25, 2008, 11:32:50 PM8/25/08

to

henriJ wrote:

Control Panel - Administrative Tools - Services

(That's for XP but if I remember correctly it's the same or very similar for 2000.)

Harry.

MowGreen [MVP]

unread,

Aug 26, 2008, 11:33:48 AM8/26/08

to

It is, Harry: http://www.techspot.com/tweaks/win2k_services/print.shtml

My point being that if the AU applet is set to " Turn off Automatic
update ", there will be no updates offered via AU.
If the AU *service* is Disabled it doesn't matter how one attempts
updating. *No* updates will install. Period. None.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

Harry Johnston [MVP]

unread,

Aug 26, 2008, 8:17:19 PM8/26/08

to

MowGreen [MVP] wrote:

> It is, Harry: http://www.techspot.com/tweaks/win2k_services/print.shtml

Thanks.

> My point being that if the AU applet is set to " Turn off Automatic
> update ", there will be no updates offered via AU.
> If the AU *service* is Disabled it doesn't matter how one attempts
> updating. *No* updates will install. Period. None.

Well, to nitpick, updates can still be installed from the download center -
prior to Vista/2008, that is.

Harry.

henriJ

unread,

Aug 26, 2008, 10:36:25 PM8/26/08

to

A Ha! Found it. Thank you.

henriJ

unread,

Aug 26, 2008, 10:54:22 PM8/26/08

to

Wow! The referenced Tweak Guide is an education and a half on a subject
barely understood by me. Thank you.

On the PC under discussion, the AU 'service' has been turned on all
along and the panel shows it as 'Started'.

On the other hand, the AU 'applet' found in 'Control Panel' is set to
turn Automatic Updates 'off'. To get updates, I have always waited a
week or two after updates were announced to make certain any particular
update wasn't going to have any unforeseen side effects. Then I
would go to the Microsoft Update section of Microsoft's website and
manually invoke the update process. This approach always worked well
with my personal W98SE PC and with a W2K-Pro based PC at my former office.

So, with the AU 'service' running, why do the updates get downloaded yet
the update process won't proceed to install them? Is there something
else to check? Many thanks.

Harry Johnston [MVP]

unread,

Aug 26, 2008, 10:10:39 PM8/26/08

to

henriJ wrote:

> So, with the AU 'service' running, why do the updates get downloaded yet
> the update process won't proceed to install them? Is there something
> else to check? Many thanks.

See the instructions in this article:

<http://support.microsoft.com/kb/943144>

http://support.microsoft.com/kb/943144

Ignore the Symptoms and Cause sections, go straight to Resolution. These
instructions are for XP, but they may solve your problem anyway. Certainly they
shouldn't do any damage.

If this doesn't work, try the installations again and then post the last hundred
lines from WindowsUpdate.log, which is probably to be found in c:\winnt.

Harry.

Harry Johnston [MVP]

unread,

Aug 26, 2008, 10:16:23 PM8/26/08

to

I wrote:

> See the instructions in this article [...]

Actually, before doing anything else, go to the Windows Update site again and
see if the problem is still there. There are reports that the latest version of
the Windows Update agent has now been deployed, and this might solve your problem.

Harry.

PA Bear [MS MVP]

unread,

Aug 26, 2008, 10:13:11 PM8/26/08

to

To keep track of things, it helps immensely if you include all of previous
message(s) in your replies to the newsgroup. Thank you.
--
~PA Bear

henriJ

unread,

Aug 27, 2008, 11:05:43 AM8/27/08

to

Oh, thank you. I thought that, because this thread was so lengthy, I
would be cluttering up the newsgroup by keeping all of the old messages
attached.

PA Bear [MS MVP]

unread,

Aug 27, 2008, 12:38:28 PM8/27/08

to

[YW. Quite the contrary: Most of us using a newsreader delete posts older
than 3-5 days so we don't have the previous conversations available.]

henriJ

unread,

Aug 28, 2008, 9:31:07 PM8/28/08

to

Here we go again --

-- Win2K-Pro, SP4, PC;
-- Logged in as Administrator;
-- All anti-virus and firewall software deinstalled (with residual bits
removed);
-- All applications deactivated;
-- Automatic Updates SERVICE shown as 'Started';
-- Control Panel Automatic Updates applet set to 'off';
-- Per KB910341, step 5, all required registry files present and show
correct values (see earlier e-mails in this thread);
-- Stopped Automatic Updates Service;
-- Registered wups2.dll file, 'OK' message returned;
-- Restarted Automatic Updates Service;
-- Opened IE6 and manually went to Microsoft Update at
http://www.microsoft.com;
-- Microsoft Update automatically downloaded and installed new version
of Microsoft Update client;
-- Manually selected 'custom' on Microsoft Update screen;
-- Error message '0x800706D3' returned and Microsoft Update refuses to
function.

Prior to today, the problem was that updates would download but not
automatically install as part of the update process. I am not certain
what has gone wrong but it looks like things are getting worse rather
than better. Thanks, in advance, for any help in resolving this problem.

Harry Johnston [MVP]

unread,

Aug 28, 2008, 9:56:29 PM8/28/08

to

henriJ wrote:

> -- Error message '0x800706D3' returned and Microsoft Update refuses to
> function.

"The authentication service is unknown".

The only thing I can think of that could cause this is if you are behind an
authenticating web proxy, which is unlikely ... do you need to enter a username
and password to browse the web?

Someone else may have seen this before or have another suggestion, so I'd wait a
few days ... but otherwise, I'm stuck, and all I can suggest is a reinstall of
the operating system.

... well, it could be malware. Search this newsgroup for messages mentioning
"Vundo" and you should find some good advice for dealing with this possibility.

Harry.

henriJ

unread,

Aug 29, 2008, 12:43:11 AM8/29/08

to

My PC is directly connected to the Internet via COVAD DSL service. It
doesn't run through anyone else's server or anything like that that I
know about if that is what "... behind an authenticating web proxy ..."
means.

What has me really puzzled is whether the new Microsoft Update client
that downloaded and installed itself could have anything to do with this
new problem. Before, the updates at least downloaded and just sat there.

henriJ

unread,

Aug 29, 2008, 4:26:15 PM8/29/08

to

Gotcha.

jimhughes

unread,

Sep 10, 2008, 3:34:59 PM9/10/08

to

2008-09-06 09:04:37:593 1016 3fc AU AU received policy change subscription event
2008-09-06 14:03:02:984 1016 3fc AU #############
2008-09-06 14:03:02:984 1016 3fc AU ## START ## AU: Search for updates
2008-09-06 14:03:02:984 1016 3fc AU #########
2008-09-06 14:03:02:984 1016 3fc AU <<## SUBMITTED ## AU: Search for updates [CallId = {472CF8E6-DD98-4ADC-B96D-74BA62C12847}]
2008-09-06 14:03:02:984 1016 6b4 Agent *************
2008-09-06 14:03:02:984 1016 6b4 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2008-09-06 14:03:02:984 1016 6b4 Agent *********
2008-09-06 14:03:02:984 1016 6b4 Agent * Online = Yes; Ignore download priority = No
2008-09-06 14:03:02:984 1016 6b4 Agent * Criteria = "IsHidden=0 and IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and IsAssigned=1 or IsHidden=0 and IsInstalled=1 and DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and IsAssigned=1 and RebootRequired=1"
2008-09-06 14:03:02:984 1016 6b4 Agent * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D}
2008-09-06 14:03:02:984 1016 6b4 Agent * Search Scope = {Machine}
2008-09-06 14:03:03:000 1016 6b4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2008-09-06 14:03:03:000 1016 6b4 Misc Microsoft signed: Yes
2008-09-06 14:03:15:328 1016 6b4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2008-09-06 14:03:15:328 1016 6b4 Misc Microsoft signed: Yes
2008-09-06 14:03:15:328 1016 6b4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wuident.cab:
2008-09-06 14:03:15:343 1016 6b4 Misc Microsoft signed: Yes
2008-09-06 14:03:18:031 1016 6b4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wuident.cab:
2008-09-06 14:03:18:609 1016 6b4 Misc Microsoft signed: Yes
2008-09-06 14:03:18:890 1016 6b4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wsus3setup.cab:
2008-09-06 14:03:18:890 1016 6b4 Misc Microsoft signed: Yes
2008-09-06 14:03:18:890 1016 6b4 Setup *********** Setup: Checking whether self-update is required ***********
2008-09-06 14:03:18:890 1016 6b4 Setup * Inf file: C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wsus3setup.inf
2008-09-06 14:03:18:890 1016 6b4 Setup Update NOT required for C:\WINDOWS\system32\cdm.dll: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-06 14:03:18:890 1016 6b4 Setup Update NOT required for C:\WINDOWS\system32\wuapi.dll: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-06 14:03:18:890 1016 6b4 Setup Update NOT required for C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-06 14:03:18:890 1016 6b4 Setup Update NOT required for C:\WINDOWS\system32\wuauclt.exe: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-06 14:03:18:890 1016 6b4 Setup Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-06 14:03:18:890 1016 6b4 Setup Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-06 14:03:18:890 1016 6b4 Setup Update NOT required for C:\WINDOWS\system32\wuaueng.dll: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-06 14:03:18:890 1016 6b4 Setup Update NOT required for C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-06 14:03:18:890 1016 6b4 Setup Update NOT required for C:\WINDOWS\system32\wucltui.dll: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-06 14:03:18:890 1016 6b4 Setup Update NOT required for C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-06 14:03:18:890 1016 6b4 Setup Update NOT required for C:\WINDOWS\system32\wups.dll: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-06 14:03:18:890 1016 6b4 Setup Update NOT required for C:\WINDOWS\system32\wups2.dll: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-06 14:03:18:890 1016 6b4 Setup Update NOT required for C:\WINDOWS\system32\wuweb.dll: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-06 14:03:18:890 1016 6b4 Setup * IsUpdateRequired = No
2008-09-06 14:03:20:531 1016 6b4 Setup Found non-managed non-WU Service registered with AU
2008-09-06 14:03:20:531 1016 6b4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv3muredir.cab:
2008-09-06 14:03:20:531 1016 6b4 Misc Microsoft signed: Yes
2008-09-06 14:03:20:562 1016 6b4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv3muredir.cab:
2008-09-06 14:03:20:562 1016 6b4 Misc Microsoft signed: Yes
2008-09-06 14:03:20:562 1016 6b4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Registered\muident.cab:
2008-09-06 14:03:20:578 1016 6b4 Misc Microsoft signed: Yes
2008-09-06 14:03:20:687 1016 6b4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Registered\muident.cab:
2008-09-06 14:03:20:687 1016 6b4 Misc Microsoft signed: Yes
2008-09-06 14:03:21:015 1016 6b4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Registered\musetup.cab:
2008-09-06 14:03:21:015 1016 6b4 Misc Microsoft signed: Yes
2008-09-06 14:03:21:015 1016 6b4 Setup *********** Setup: Checking whether self-update is required ***********
2008-09-06 14:03:21:015 1016 6b4 Setup * Inf file: C:\WINDOWS\SoftwareDistribution\SelfUpdate\Registered\musetup.inf
2008-09-06 14:03:21:015 1016 6b4 Setup Update NOT required for C:\WINDOWS\system32\mucltui.dll: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-06 14:03:21:015 1016 6b4 Setup Update NOT required for C:\WINDOWS\system32\mucltui.dll.mui: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-06 14:03:21:015 1016 6b4 Setup Update NOT required for C:\WINDOWS\system32\muweb.dll: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-06 14:03:21:015 1016 6b4 Setup * IsUpdateRequired = No
2008-09-06 14:03:21:031 1016 6b4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2008-09-06 14:03:21:031 1016 6b4 Misc Microsoft signed: Yes
2008-09-06 14:03:21:046 1016 6b4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2008-09-06 14:03:21:046 1016 6b4 Misc Microsoft signed: Yes
2008-09-06 14:03:21:062 1016 6b4 Agent Checking for updated auth cab for service 7971f918-a847-4430-9279-4a52d1efe18d at http://update.microsoft.com/v8/microsoftupdate/redir/MUAuth.cab
2008-09-06 14:03:21:062 1016 6b4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab:
2008-09-06 14:03:21:062 1016 6b4 Misc Microsoft signed: Yes
2008-09-06 14:03:21:171 1016 6b4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab:
2008-09-06 14:03:21:171 1016 6b4 Misc Microsoft signed: Yes
2008-09-06 14:03:24:296 1016 6b4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv3muredir.cab:
2008-09-06 14:03:24:468 1016 6b4 Misc Microsoft signed: Yes
2008-09-06 14:03:24:500 1016 6b4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv3muredir.cab:
2008-09-06 14:03:24:500 1016 6b4 Misc Microsoft signed: Yes
2008-09-06 14:03:24:500 1016 6b4 PT +++++++++++ PT: Synchronizing server updates +++++++++++
2008-09-06 14:03:24:500 1016 6b4 PT + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://update.microsoft.com/v6/ClientWebService/client.asmx
2008-09-06 14:03:24:500 1016 6b4 PT WARNING: Cached cookie has expired or new PID is available
2008-09-06 14:03:29:953 1016 6b4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv3muredir.cab:
2008-09-06 14:03:29:953 1016 6b4 Misc Microsoft signed: Yes
2008-09-06 14:03:30:000 1016 6b4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv3muredir.cab:
2008-09-06 14:03:30:000 1016 6b4 Misc Microsoft signed: Yes
2008-09-06 14:03:30:015 1016 6b4 PT +++++++++++ PT: Synchronizing extended update info +++++++++++
2008-09-06 14:03:30:015 1016 6b4 PT + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://update.microsoft.com/v6/ClientWebService/client.asmx
2008-09-06 14:03:30:453 1016 6b4 Agent * Added update {9E76C27B-C53A-4D17-8E30-5D8B703F8778}.101 to search result
2008-09-06 14:03:30:453 1016 6b4 Agent Update {428D44B8-FE17-4D6B-B0B6-C845EDF30E85}.100 is pruned out due to potential supersedence
2008-09-06 14:03:30:453 1016 6b4 Agent * Added update {C07A79E6-D1F3-4462-9213-4A69015C7DF7}.110 to search result
2008-09-06 14:03:30:453 1016 6b4 Agent * Added update {4C811AB7-3E1C-4D53-A572-61E553D597C9}.100 to search result
2008-09-06 14:03:30:453 1016 6b4 Agent * Added update {8F7C96BB-428C-4481-BF23-D2D49B46A2D6}.105 to search result
2008-09-06 14:03:30:453 1016 6b4 Agent * Added update {F03E0786-5146-4FA9-9BA7-18614E106CBD}.105 to search result
2008-09-06 14:03:30:453 1016 6b4 Agent * Added update {AA4A8633-E402-4646-A8F6-A14532EE985B}.102 to search result
2008-09-06 14:03:30:453 1016 6b4 Agent * Added update {B35F305E-6B8B-44AB-93D4-15A7E4D99C2D}.105 to search result
2008-09-06 14:03:30:453 1016 6b4 Agent * Added update {60971688-C0F2-46F7-BAFE-8E66038677B8}.103 to search result
2008-09-06 14:03:30:453 1016 6b4 Agent * Found 8 updates and 35 categories in search; evaluated appl. rules of 740 out of 1250 deployed entities
2008-09-06 14:03:30:468 1016 6b4 Agent *********
2008-09-06 14:03:30:468 1016 6b4 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2008-09-06 14:03:30:468 1016 6b4 Agent *************
2008-09-06 14:03:30:484 1016 628 AU >>## RESUMED ## AU: Search for updates [CallId = {472CF8E6-DD98-4ADC-B96D-74BA62C12847}]
2008-09-06 14:03:30:484 1016 628 AU # 8 updates detected
2008-09-06 14:03:30:484 1016 628 AU #########
2008-09-06 14:03:30:484 1016 628 AU ## END ## AU: Search for updates [CallId = {472CF8E6-DD98-4ADC-B96D-74BA62C12847}]
2008-09-06 14:03:30:484 1016 628 AU #############
2008-09-06 14:03:30:484 1016 628 AU AU setting next detection timeout to 2008-09-07 16:15:57
2008-09-06 14:03:35:468 1016 6b4 Report REPORT EVENT: {3BD31030-E607-4ECF-9331-B88DA4598A09} 2008-09-06 14:03:30:468-0700 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software Synchronization Windows Update Client successfully detected 8 updates.
2008-09-07 01:05:40:828 1016 3fc AU AU received policy change subscription event
2008-09-07 09:15:57:484 1016 3fc AU #############
2008-09-07 09:15:57:484 1016 3fc AU ## START ## AU: Search for updates
2008-09-07 09:15:57:484 1016 3fc AU #########
2008-09-07 09:15:57:484 1016 3fc AU <<## SUBMITTED ## AU: Search for updates [CallId = {57D99F22-6F35-4851-85E9-BD89C4AC92D1}]
2008-09-07 09:15:57:484 1016 6b4 Agent *************
2008-09-07 09:15:57:484 1016 6b4 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2008-09-07 09:15:57:484 1016 6b4 Agent *********
2008-09-07 09:15:57:484 1016 6b4 Agent * Online = Yes; Ignore download priority = No
2008-09-07 09:15:57:484 1016 6b4 Agent * Criteria = "IsHidden=0 and IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and IsAssigned=1 or IsHidden=0 and IsInstalled=1 and DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and IsAssigned=1 and RebootRequired=1"
2008-09-07 09:15:57:484 1016 6b4 Agent * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D}
2008-09-07 09:15:57:484 1016 6b4 Agent * Search Scope = {Machine}
2008-09-07 09:15:57:484 1016 6b4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2008-09-07 09:15:57:484 1016 6b4 Misc Microsoft signed: Yes
2008-09-07 09:16:12:828 1016 6b4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2008-09-07 09:16:12:828 1016 6b4 Misc Microsoft signed: Yes
2008-09-07 09:16:12:828 1016 6b4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wuident.cab:
2008-09-07 09:16:12:843 1016 6b4 Misc Microsoft signed: Yes
2008-09-07 09:16:15:328 1016 6b4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wuident.cab:
2008-09-07 09:16:15:328 1016 6b4 Misc Microsoft signed: Yes
2008-09-07 09:16:15:406 1016 6b4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wsus3setup.cab:
2008-09-07 09:16:15:421 1016 6b4 Misc Microsoft signed: Yes
2008-09-07 09:16:15:421 1016 6b4 Setup *********** Setup: Checking whether self-update is required ***********
2008-09-07 09:16:15:421 1016 6b4 Setup * Inf file: C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default\wsus3setup.inf
2008-09-07 09:16:15:421 1016 6b4 Setup Update NOT required for C:\WINDOWS\system32\cdm.dll: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-07 09:16:15:421 1016 6b4 Setup Update NOT required for C:\WINDOWS\system32\wuapi.dll: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-07 09:16:15:421 1016 6b4 Setup Update NOT required for C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-07 09:16:15:421 1016 6b4 Setup Update NOT required for C:\WINDOWS\system32\wuauclt.exe: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-07 09:16:15:421 1016 6b4 Setup Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-07 09:16:15:421 1016 6b4 Setup Update NOT required for C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-07 09:16:15:421 1016 6b4 Setup Update NOT required for C:\WINDOWS\system32\wuaueng.dll: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-07 09:16:15:421 1016 6b4 Setup Update NOT required for C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-07 09:16:15:421 1016 6b4 Setup Update NOT required for C:\WINDOWS\system32\wucltui.dll: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-07 09:16:15:421 1016 6b4 Setup Update NOT required for C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-07 09:16:15:421 1016 6b4 Setup Update NOT required for C:\WINDOWS\system32\wups.dll: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-07 09:16:15:421 1016 6b4 Setup Update NOT required for C:\WINDOWS\system32\wups2.dll: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-07 09:16:15:421 1016 6b4 Setup Update NOT required for C:\WINDOWS\system32\wuweb.dll: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-07 09:16:15:421 1016 6b4 Setup * IsUpdateRequired = No
2008-09-07 09:16:17:093 1016 6b4 Setup Found non-managed non-WU Service registered with AU
2008-09-07 09:16:17:093 1016 6b4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv3muredir.cab:
2008-09-07 09:16:17:093 1016 6b4 Misc Microsoft signed: Yes
2008-09-07 09:16:17:125 1016 6b4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv3muredir.cab:
2008-09-07 09:16:17:125 1016 6b4 Misc Microsoft signed: Yes
2008-09-07 09:16:17:140 1016 6b4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Registered\muident.cab:
2008-09-07 09:16:17:140 1016 6b4 Misc Microsoft signed: Yes
2008-09-07 09:16:17:234 1016 6b4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Registered\muident.cab:
2008-09-07 09:16:17:234 1016 6b4 Misc Microsoft signed: Yes
2008-09-07 09:16:17:296 1016 6b4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\SelfUpdate\Registered\musetup.cab:
2008-09-07 09:16:17:312 1016 6b4 Misc Microsoft signed: Yes
2008-09-07 09:16:17:312 1016 6b4 Setup *********** Setup: Checking whether self-update is required ***********
2008-09-07 09:16:17:312 1016 6b4 Setup * Inf file: C:\WINDOWS\SoftwareDistribution\SelfUpdate\Registered\musetup.inf
2008-09-07 09:16:17:312 1016 6b4 Setup Update NOT required for C:\WINDOWS\system32\mucltui.dll: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-07 09:16:17:312 1016 6b4 Setup Update NOT required for C:\WINDOWS\system32\mucltui.dll.mui: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-07 09:16:17:312 1016 6b4 Setup Update NOT required for C:\WINDOWS\system32\muweb.dll: target version = 7.2.6001.784, required version = 7.2.6001.784
2008-09-07 09:16:17:312 1016 6b4 Setup * IsUpdateRequired = No
2008-09-07 09:16:17:312 1016 6b4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2008-09-07 09:16:17:328 1016 6b4 Misc Microsoft signed: Yes
2008-09-07 09:16:17:343 1016 6b4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2008-09-07 09:16:17:343 1016 6b4 Misc Microsoft signed: Yes
2008-09-07 09:16:17:359 1016 6b4 Agent Checking for updated auth cab for service 7971f918-a847-4430-9279-4a52d1efe18d at http://update.microsoft.com/v8/microsoftupdate/redir/MUAuth.cab
2008-09-07 09:16:17:359 1016 6b4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab:
2008-09-07 09:16:17:359 1016 6b4 Misc Microsoft signed: Yes
2008-09-07 09:16:17:453 1016 6b4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab:
2008-09-07 09:16:17:468 1016 6b4 Misc Microsoft signed: Yes
2008-09-07 09:16:20:015 1016 6b4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv3muredir.cab:
2008-09-07 09:16:20:015 1016 6b4 Misc Microsoft signed: Yes
2008-09-07 09:16:20:031 1016 6b4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv3muredir.cab:
2008-09-07 09:16:20:046 1016 6b4 Misc Microsoft signed: Yes
2008-09-07 09:16:20:046 1016 6b4 PT +++++++++++ PT: Synchronizing server updates +++++++++++
2008-09-07 09:16:20:046 1016 6b4 PT + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://update.microsoft.com/v6/ClientWebService/client.asmx
2008-09-07 09:16:26:265 1016 6b4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv3muredir.cab:
2008-09-07 09:16:26:265 1016 6b4 Misc Microsoft signed: Yes
2008-09-07 09:16:26:312 1016 6b4 Misc Validating signature for C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv3muredir.cab:
2008-09-07 09:16:26:312 1016 6b4 Misc Microsoft signed: Yes
2008-09-07 09:16:26:328 1016 6b4 PT +++++++++++ PT: Synchronizing extended update info +++++++++++
2008-09-07 09:16:26:328 1016 6b4 PT + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://update.microsoft.com/v6/ClientWebService/client.asmx
2008-09-07 09:16:27:468 1016 6b4 Agent * Added update {9E76C27B-C53A-4D17-8E30-5D8B703F8778}.101 to search result
2008-09-07 09:16:27:468 1016 6b4 Agent Update {428D44B8-FE17-4D6B-B0B6-C845EDF30E85}.100 is pruned out due to potential supersedence
2008-09-07 09:16:27:468 1016 6b4 Agent * Added update {C07A79E6-D1F3-4462-9213-4A69015C7DF7}.110 to search result
2008-09-07 09:16:27:468 1016 6b4 Agent * Added update {4C811AB7-3E1C-4D53-A572-61E553D597C9}.100 to search result
2008-09-07 09:16:27:468 1016 6b4 Agent * Added update {8F7C96BB-428C-4481-BF23-D2D49B46A2D6}.105 to search result
2008-09-07 09:16:27:468 1016 6b4 Agent * Added update {F03E0786-5146-4FA9-9BA7-18614E106CBD}.105 to search result
2008-09-07 09:16:27:468 1016 6b4 Agent * Added update {AA4A8633-E402-4646-A8F6-A14532EE985B}.102 to search result
2008-09-07 09:16:27:468 1016 6b4 Agent * Added update {B35F305E-6B8B-44AB-93D4-15A7E4D99C2D}.105 to search result
2008-09-07 09:16:27:468 1016 6b4 Agent * Added update {60971688-C0F2-46F7-BAFE-8E66038677B8}.103 to search result
2008-09-07 09:16:27:468 1016 6b4 Agent * Found 8 updates and 35 categories in search; evaluated appl. rules of 740 out of 1250 deployed entities
2008-09-07 09:16:27:484 1016 6b4 Agent *********
2008-09-07 09:16:27:484 1016 6b4 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2008-09-07 09:16:27:484 1016 6b4 Agent *************
2008-09-07 09:16:27:500 1016 628 AU >>## RESUMED ## AU: Search for updates [CallId = {57D99F22-6F35-4851-85E9-BD89C4AC92D1}]
2008-09-07 09:16:27:500 1016 628 AU # 8 updates detected
2008-09-07 09:16:27:500 1016 628 AU #########
2008-09-07 09:16:27:500 1016 628 AU ## END ## AU: Search for updates [CallId = {57D99F22-6F35-4851-85E9-BD89C4AC92D1}]
2008-09-07 09:16:27:500 1016 628 AU #############
2008-09-07 09:16:27:500 1016 628 AU AU setting next detection timeout to 2008-09-08 10:53:26
2008-09-07 09:16:32:484 1016 6b4 Report REPORT EVENT: {18E4C207-40EE-4D0D-8760-8457962C2923} 2008-09-07 09:16:27:484-0700 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software Synchronization Windows Update Client successfully detected 8 updates.
2008-09-07 17:48:47:093 1016 3fc AU AU received policy change subscription event
2008-09-08 03:53:26:500 1016 3fc AU #############
2008-09-08 03:53:26:500 1016 3fc AU ## START ## AU: Search for updates
2008-09-08 03:53:26:500 1016 3fc AU #########
2008-09-08 03:53:26:500 1016 3fc AU # WARNING: Failed to find updates with error code 8024001F
2008-09-08 03:53:26:500 1016 3fc AU #########
2008-09-08 03:53:26:500 1016 3fc AU ## END ## AU: Search for updates [CallId = {00000000-0000-0000-0000-000000000000}]
2008-09-08 03:53:26:500 1016 3fc AU #############
2008-09-08 03:53:26:500 1016 3fc AU Network connection not detected, subscribing for network reconnect for AU detection to happen
2008-09-08 11:04:53:890 1016 3fc AU AU received policy change subscription event
2008-09-08 15:27:42:000 1016 3fc AU Network connection established, AU can do detection now
2008-09-08 15:27:42:000 1016 3fc AU #############
2008-09-08 15:27:42:015 1016 3fc AU ## START ## AU: Search for updates
2008-09-08 15:27

jimhughes

unread,

Sep 10, 2008, 3:37:11 PM9/10/08

to

PA Bear [MS MVP]

unread,

Sep 10, 2008, 5:05:35 PM9/10/08

to

A snippet from 2-4 days ago isn't going to cut it. Post the last 50 or so
lines from WindowsUpdate.log (i.e., from the bottom up); or...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

Jim Hughes wrote:
> 2008-09-06 09:04:37:593 1016 3fc AU AU received policy change subscription
> event 2008-09-06 14:03:02:984 1016 3fc AU #############

<snip>

PA Bear [MS MVP]

unread,

Sep 10, 2008, 5:16:18 PM9/10/08

to

Posting it twice ain't gonna help either.

Jim Hughes wrote:
> 2008-09-06 09:04:37:593 1016 3fc AU AU received policy change subscription
> event 2008-09-06 14:03:02:984 1016 3fc AU #############

<snip>