RE: 0x80070005
Dan_Tech
I have the same problem! I have checked my ADD/Remove Software in Control
Panel and it shows it there as Installed. In Fact you cannot remove it!
Does anyone have the solution as I cannot update the SP for Office 2003?
"FIREHAWK" wrote:
> how do u fix this problem?
TaurArian [MS-MVP]
Disclaimer: Modifying the registry can cause serious problems that may require
you to reinstall your operating system. Use the information provided at your own
risk.
For further help; see Description of the Microsoft Windows registry
http://support.microsoft.com/kb/256986/
How to back up, edit, and restore the registry in Windows XP and Windows Server
2003
http://support.microsoft.com/kb/322756
Check points:
Make sure the Administrators group has Full Control permissions to the Auto
Update registry key.
1. Use an account that has administrative credentials to log on to the Windows
XP computer.
2. Click Start, click Run, and then type the following command: regedit
3. Click OK.
4. Navigate to the following key in the registry:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto
Update
5. Right-click the Auto Update folder, and then click Permissions.
6. Make sure that the Administrators group has Full Control.
Also check especially if the WindowsUpdate.log file will also read errors
0x80070005 and 0x80080005
(for Windows XP & Windows Server 2003
Locate the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate.
On the menu, click Edit. Click Permissions.
For Administrator and System, select the Allow check boxes next to Full Control
and Read permissions. NOTE: In certain instances, these check boxes are grayed
out. Ensure all accounts have appropriate permissions.
Click Apply, Click OK, Close the Registry Editor.
Restart the system.
If you're using Windows XP Pro make sure it hasn't been disabled by Group
Policy:-
Start/Run/gpedit.msc. User Configuration/Administrative Templates/Windows
Components/Windows Update. In the right pane, double click, Remove access to all
Windows Update Features and set it to the default "not configured"
Another workaround is to use Regmon and see for what keys get "Access Denied",
or
Restore the permission back to default
http://support.microsoft.com/kb/313222/EN-US/
How to reset security settings back to the defaults - WinXP Professional
Regmon is a Registry monitoring utility that will show you which applications
are accessing your Registry, which keys they are accessing, and the Registry
data that they are reading and writing - all in real-time
http://www.sysinternals.com/Utilities/Regmon.html
If you're using Windows XP Home Edition check to see you haven't got the key
"DisableWindowsUpdateAccess"
Locate this key:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\
WindowsUpdate
If you see a key in the right pane called "DisableWindowsUpdateAccess", then to
access the Windows Update site, the data value should be a zero "0".
If the value is set to a one "1", then you are currently configured to DENY
access to the Windows Update site.
To change the data value, double-click on the key name and set the value to a
zero "0".
Now locate this key:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer]
Do you see the key called: "NoWindowsUpdate"
To access the Windows Update site, the data value should be a zero "0".
If the value is set to a one "1", then your PC is currently configured to DENY
access to the Windows Update site.
To change the data value, double-click on the key name and set the value to a
zero "0".
After you have changed the data values, close regedit and reboot the computer
and try Windows Update again.
For Windows 98 and Windows ME
Windows Update Troubleshooter
http://v4.windowsupdate.microsoft.com/troubleshoot/
Access Denied. Please check with your System Administrator (Windows 98 and
Windows ME)
--
===========================
TaurArian [MS-MVP] 2005-2006
===========================
http://www.dts-l.org/goodpost.htm
"Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
"FIREHAWK" <FIRE...@discussions.microsoft.com> wrote in message
news:85895B3A-C180-49AA...@microsoft.com...
TaurArian [MS-MVP]
(red mark) and re-check what the error code is.
Please also check your WU log and see if there are any other specific errors
Click Start, and then click Run.
In the Open box, type %windir%\windowsupdate.log
and then click OK.
Scroll down towards the bottom for the latest entries to locate the error
code(s) associated with the latest failed attempt to download/install. If
appropriate copy and paste the error codes into this thread so someone may be
able to assist you. On the other hand, you may be able to find the error code
and other suggestions by searching the Newsgroup.
Also check Windows folder for file called KB******.log (****** = number of
update ie KB896688) and post the contents of the failed update.
This may provide further clues as to why the update failed.
How to read the Windowsupdate.log file:
http://support.microsoft.com/?kbid=902093
--
===========================
TaurArian [MS-MVP] 2005-2006
===========================
http://www.dts-l.org/goodpost.htm
"Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
"Nya" <N...@discussions.microsoft.com> wrote in message
news:16E6D769-9940-410A...@microsoft.com...
> I've the same problem... except the registry reads the way it should. e.g.
> the System has full control permissions etc. however the updates still will
> not install...
>
Nya
Or...
Exit code = 0x80240FFF; Call error code = 0x80240016 <---the most recent...
[KB913446.log]
5.157:
================================================================================
5.157: 2006/02/14 21:34:44.366 (local)
5.157:
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\d2eaf288d3d0059613831b9b006713bb\update\update.exe (version 6.2.29.0)
5.594: Hotfix started with following command line: /si
/ParentInfo:95d0ca083d6d8841b41ac5b4a2e78c31
10.438: ---- Old Information In The Registry ------
10.438: Source:C:\Program Files\HPQ\Shared\hpqwmi.events
10.438: Destination:
10.485: Source:C:\Program Files\Adobe\Acrobat 7.0\23908\AcroIEHelper.dll
(7.0.7.142)
10.485: Destination:C:\Program Files\Adobe\Acrobat
7.0\ActiveX\AcroIEHelper.dll (7.0.5.172)
10.516: Source:C:\Program Files\Adobe\Acrobat 7.0\23908
10.516: Destination:
10.516: ---- New Information In The Registry ------
10.516: Source:C:\Program Files\HPQ\Shared\hpqwmi.events
10.516: Destination:
10.516: Source:C:\Program Files\Adobe\Acrobat 7.0\23908\AcroIEHelper.dll
(7.0.7.142)
10.547: Destination:C:\Program Files\Adobe\Acrobat
7.0\ActiveX\AcroIEHelper.dll (7.0.5.172)
10.547: Source:C:\Program Files\Adobe\Acrobat 7.0\23908
10.547: Destination:
10.625: SetProductTypes: InfProductBuildType=BuildType.IP
10.672: SetAltOsLoaderPath: No section uses DirId 65701; done.
10.985: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB913446$
11.344: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
12.860: ref tag c:\windows\system32\sp4.cab does not exist
13.000: ref tag c:\windows\system32\sp3.cab does not exist
13.188: ref tag c:\windows\system32\sp2.cab does not exist
13.360: ref tag c:\windows\system32\sp1.cab does not exist
13.547: ref tag c:\windows\system32\driver.cab does not exist
13.875: ref tag c:\windows\system32\fp40ext.cab does not exist
13.985: ref tag c:\windows\system32\fp40ext1.cab does not exist
15.844: ref tag c:\windows\system32\wms4.cab does not exist
15.969: ref tag c:\windows\system32\wms41.cab does not exist
16.375: ref tag c:\windows\system32\ims.cab does not exist
16.422: ref tag c:\windows\system32\ims1.cab does not exist
16.813: ref tag c:\windows\system32\ins.cab does not exist
16.891: ref tag c:\windows\system32\ins1.cab does not exist
17.407: Starting AnalyzeComponents
17.407: AnalyzePhaseZero used 0 ticks
17.407: No c:\windows\INF\updtblk.inf file.
17.438: OEM file scan used 31 ticks
17.438: AnalyzePhaseOne: used 31 ticks
17.438: AnalyzeComponents: Hotpatch analysis disabled; skipping.
17.438: AnalyzeComponents: Hotpatching is disabled.
17.438: FindFirstFile c:\windows\$hf_mig$\*.*
29.891: KB913446 Setup encountered an error: The update.ver file is not
correct.
36.235: AnalyzeForBranching used 453 ticks.
36.266: AnalyzePhaseTwo used 31 ticks
36.266: AnalyzePhaseThree used 0 ticks
36.360: AnalyzePhaseFive used 94 ticks
36.360: AnalyzePhaseSix used 0 ticks
36.360: AnalyzeComponents used 18953 ticks
36.360: Downloading 2 files
36.360: bPatchMode = TRUE
36.360: Inventory complete: ReturnStatus=0, 25328 ticks
36.391: Num Ticks for invent : 25406
37.969: [dumpDownloadTask] Update.exe posting request file to download a
total of 37104 bytes (37104 bytes in patches and 0 bytes in fallbacks)
38.000: dumpDownloadTask returned 0xf200 (more files to download)
38.219: KB913446 installation did not complete.
38.219: Update.exe extended error code = 0xf200
4.750:
================================================================================
4.750: 2006/02/16 03:00:37.453 (local)
4.750:
C:\WINDOWS\SoftwareDistribution\Download\e534ebaf021731fc8bec5e8193de9bb9\update\update.exe (version 6.2.29.0)
4.750: Failed To Enable SE_SHUTDOWN_PRIVILEGE
4.766: Hotfix started with following command line: -q -z -er
/ParentInfo:e1076c390666274a9e5751014e7878e2
6.875: In Function TestVolatileFlag, line 11873, RegOpenKeyEx failed with
error 0x2
6.875: In Function TestVolatileFlag, line 11905, RegOpenKeyEx failed with
error 0x2
6.875: ---- Old Information In The Registry ------
6.875: Source:C:\Program Files\HPQ\Shared\hpqwmi.events
6.875: Destination:
6.875: ---- New Information In The Registry ------
6.875: Source:C:\Program Files\HPQ\Shared\hpqwmi.events
6.875: Destination:
6.938: SetProductTypes: InfProductBuildType=BuildType.IP
6.953: SetAltOsLoaderPath: No section uses DirId 65701; done.
7.078: DoInstallation: FetchSourceURL for
c:\windows\softwaredistribution\download\e534ebaf021731fc8bec5e8193de9bb9\update\update_SP2GDR.inf failed
7.078: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB913446$
7.078: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
7.156: BuildCabinetManifest: update.url absent
7.156: Starting AnalyzeComponents
7.156: AnalyzePhaseZero used 0 ticks
7.156: No c:\windows\INF\updtblk.inf file.
7.156: OEM file scan used 0 ticks
7.235: AnalyzePhaseOne: used 79 ticks
7.235: AnalyzeComponents: Hotpatch analysis disabled; skipping.
7.235: AnalyzeComponents: Hotpatching is disabled.
7.235: FindFirstFile c:\windows\$hf_mig$\*.*
9.266: AnalyzeForBranching used 31 ticks.
9.266: AnalyzePhaseTwo used 0 ticks
9.266: AnalyzePhaseThree used 0 ticks
9.266: AnalyzePhaseFive used 0 ticks
9.266: AnalyzePhaseSix used 0 ticks
9.266: AnalyzeComponents used 2110 ticks
9.266: Downloading 0 files
9.266: bPatchMode = FALSE
9.266: Inventory complete: ReturnStatus=0, 2188 ticks
9.266: Num Ticks for invent : 2188
9.297: VerifyTargetFileSize: Unable to verify size as Source = NULL for file
c:\windows\inf\HFXB0.tmp
9.391: Copied file: c:\windows\inf\branches.inf
19.610: Allocation size of drive C: is 4096 bytes, free space = 8217694208
bytes
19.719: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
19.719: Drive C: free 7837MB req: 10MB w/uninstall: NOT CALCULATED.
19.719: CabinetBuild complete
19.719: Num Ticks for Cabinet build : 10453
19.719: DynamicStrings section not defined or empty.
19.719: FileInUse:: Detection disabled.
20.719: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
20.906: Num Ticks for Backup : 1187
21.110: Num Ticks for creating uninst inf : 204
21.125: Registering Uninstall Program for -> KB913446, KB913446 , 0x0
21.125: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
21.156: System Restore Point set.
21.391: Copied file: C:\WINDOWS\system32\spmsg.dll
21.469: PFE2: Not avoiding Per File Exceptions.
21.531: GetCatVersion: Failed to retrieve version information from
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\KB913446.cat with error 0x57
22.250: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\e534ebaf021731fc8bec5e8193de9bb9\update\update_SP2QFE.inf -> c:\windows\$hf_mig$\KB913446\update\update_SP2QFE.inf.
22.266: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\e534ebaf021731fc8bec5e8193de9bb9\spuninst.exe -> c:\windows\$hf_mig$\KB913446\spuninst.exe.
22.281: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\e534ebaf021731fc8bec5e8193de9bb9\spmsg.dll -> c:\windows\$hf_mig$\KB913446\spmsg.dll.
22.344: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\e534ebaf021731fc8bec5e8193de9bb9\update\spcustom.dll -> c:\windows\$hf_mig$\KB913446\update\spcustom.dll.
22.344: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\e534ebaf021731fc8bec5e8193de9bb9\update\KB913446.CAT -> c:\windows\$hf_mig$\KB913446\update\KB913446.CAT.
22.422: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\e534ebaf021731fc8bec5e8193de9bb9\update\update.exe -> c:\windows\$hf_mig$\KB913446\update\update.exe.
22.438: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\e534ebaf021731fc8bec5e8193de9bb9\update\updspapi.dll -> c:\windows\$hf_mig$\KB913446\update\updspapi.dll.
22.438: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\e534ebaf021731fc8bec5e8193de9bb9\update\update.ver -> c:\windows\$hf_mig$\KB913446\update\update.ver.
22.438: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\e534ebaf021731fc8bec5e8193de9bb9\update\updatebr.inf -> c:\windows\$hf_mig$\KB913446\update\updatebr.inf.
22.469: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\e534ebaf021731fc8bec5e8193de9bb9\update\eula.txt -> c:\windows\$hf_mig$\KB913446\update\eula.txt.
22.469: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL: Copied
c:\windows\softwaredistribution\download\e534ebaf021731fc8bec5e8193de9bb9\update\branches.inf -> c:\windows\$hf_mig$\KB913446\update\branches.inf.
22.875: Copied file: C:\WINDOWS\system32\DRIVERS\tcpip.sys
22.875: Copied file: c:\windows\$hf_mig$\KB913446\SP2QFE\tcpip.sys
23.125: DoInstallation: Installing assemblies with source root path:
c:\windows\softwaredistribution\download\e534ebaf021731fc8bec5e8193de9bb9\
23.125: Num Ticks for Copying files : 2015
23.141: Num Ticks for Reg update and deleting 0 size files : 16
23.203: ---- Old Information In The Registry ------
23.203: Source:C:\Program Files\HPQ\Shared\hpqwmi.events
23.203: Destination:
23.203: ---- New Information In The Registry ------
23.203: Source:C:\Program Files\HPQ\Shared\hpqwmi.events
23.203: Destination:
32.641: UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot] section is
empty; nothing to do.
32.641: IsRebootRequiredForFileQueue: c:\windows\system32\drivers\tcpip.sys
was no-delay replaced; reboot is required.
32.641: DoInstallation: A reboot is required to complete the installation of
one or more files.
32.641: In Function SetVolatileFlag, line 11789, RegOpenKeyEx failed with
error 0x2
32.641: In Function SetVolatileFlag, line 11806, RegOpenKeyEx failed with
error 0x2
32.641: UpdateSpUpdSvcInf: Source
[ProcessesToRunAfterReboot.RebootNotRequired] section is empty; nothing to do.
32.922: RebootNecessary = 1,WizardInput = 1 , DontReboot = 1, ForceRestart = 0
Is this what you mean?
TaurArian [MS-MVP]
http://www.microsoft.com/downloads/results.aspx?pocId=&freetext=913446&DisplayLang=en
If that doesn't help, please start your own thread.
--
===========================
TaurArian [MS-MVP] 2005-2006
===========================
http://www.dts-l.org/goodpost.htm
"Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
"Nya" <N...@discussions.microsoft.com> wrote in message
news:6B429C26-1BAC-4496...@microsoft.com...
Eloise
Eloise
I followed instructions for modifying the registry until I found the word
permissions grayed out. Where do I go from here? I am the administrator of my
computer.
![PA Bear [MS MVP]'s profile photo](http://lh3.googleusercontent.com/a-/ALV-UjXsf05hH-R8XChS3fXPPzfoO8FYYxAKhT86KfPnIELr3QJ9tQ=s40-c)
PA Bear [MS MVP]
SP2) you're referring to when you do so.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/