Can't install Updates - error Code 8000FFF and Code 643

[tanja]

Hi,

I turned off Windows Updates a few months ago because it got hung up on
not being able to install an update. I just spoke to somebody about a
different issue with the antivirus program and he said I should use the
Windows Defender and Windows Firewall plus a free microsoft antivirus:
Microsoft's new
antivirus program which is free:
http://www.microsoft.com/security_essentials/

I told him I was concerned the Windows Firewall / Defender may not be
up to date because I couldn't install updates and he referred me to you.
Pls see error messages:

Can't install some important updates: Code 8000FFF and Code 643. (tried
it twice)

The updates that cannot be installed (due to error mentioned above)
are:
KB954430, KB956841, KB905866, KB954366, KB940157. The first two are
rated Important.

What can I do to make them install, the Try again button doesn't work,
it just keeps telling me the same error codes.

Thanks

--
tanja
Posted via http://www.vistaheads.com

[Randy Bell]

I assume by the "Posted via http://www.vistaheads.com" comment at the bottom
of your post, that you are using Vista. Others will help you with the error
codes and installing the failed updates, but I wanted to briefly comment on
Windows Defender (WD). First of course you want your Windows Firewall (WF)
turned on if you don't have a third-party firewall to protect you. If you
encounter any problems with WF blocking something that needs to be allowed,
you can make entries in WF's Exceptions List which in Vista you can get to
via Control Panel: - go to Security and click on "Allow a Program through
Windows Firewall".

Regarding WD, I've found that there are better (and free) antispywares if WD
causes problems. SuperAntispyware (SAS) is one such free A.S. that can be
used in place of WD. On my wife's new Vista computer, WD interfered with
her antivirus (CA Antivirus Plus) and caused it to report erroneous
information to the Windows Security Center, that it was "turned off" when it
really was turned on. SAS does not cause such problems, has a very light
footprint in memory, and works well with most other AntiVirus solutions. So
if WD works OK on your computer and doesn't cause any conflicts, keep using
it; otherwise you can easily disable the WD Service and get a free
substitute like SAS. For a modest fee, you can also upgrade to SAS Pro and
have realtime protection plus many other neat features.

Please note I do not work for and am not affiliated with the author of SAS
of of any other A.S. or A.V. vendor. I do hope others of the 'pros' here in
the newsgroup will drop by shortly to help you with the specific error
codes. I just read your post and wanted to comment regarding possible
issues involving WD which I myself have had. Good Luck with the rest of it.
:)

"tanja" <tanja....@no-mx.forums.vistaheads.com> wrote in message
news:tanja....@no-mx.forums.vistaheads.com...

[Ǝиçεl]

Hello tanja,

Please always state what OS you're & service pack - also, could you supply
some information on what your firewall is , anti-virus, other RTP programs,
etc?

http://support.microsoft.com/kb/555375

In additions to Randy B's comment, see if this helps.

<http://support.microsoft.com/kb/946414>

The above is assuming the OS is Windows Vista
-=

"tanja" wrote:

> .
>

[tanja]

Hi,

I'm on Vista Home Premium and McAffee but I was told by the Vista email
support that I need to uninstall and install the free microsoft
mentioned above and W firewall and defender.

Are you an official Vista support member?

thanks

Ǝиçεl;1611675 Wrote:
> Hello tanja,
>
> Please always state what OS you're & service pack - also, could you
> supply
> some information on what your firewall is , anti-virus, other RTP
> programs,
> etc?
>

> 'How to ask a question' (http://support.microsoft.com/kb/555375)

[Harry Johnston [MVP]]

tanja wrote:

> I'm on Vista Home Premium and McAffee but I was told by the Vista email
> support that I need to uninstall and install the free microsoft
> mentioned above and W firewall and defender.
>
> Are you an official Vista support member?

MVPs are not Microsoft employees, if that's what you mean. More information
about the MVP award can be found here:

<http://mvp.support.microsoft.com/default.aspx?lc=1033>

http://mvp.support.microsoft.com/default.aspx?lc=1033

Harry.

>
> thanks

[tanja]

Hi guys,

I need help urgently please - how can I make these updates install?

thanks

'Harry Johnston [MVP Wrote:

> ;1612740']tanja wrote:
>
> > I'm on Vista Home Premium and McAffee but I was told by the Vista
> email
> > support that I need to uninstall and install the free microsoft
> > mentioned above and W firewall and defender.
> >
> > Are you an official Vista support member?
>
> MVPs are not Microsoft employees, if that's what you mean. More
> information
> about the MVP award can be found here:
>
> <http://mvp.support.microsoft.com/default.aspx?lc=1033>
>

> 'Microsoft Most Valuable Professional'
> (http://mvp.support.microsoft.com/default.aspx?lc=1033)
>
> Harry.
>
>
> >
> > thanks

> >
> >
> >
> >
> >
> >
> >
> > Ǝиçεl;1611675 Wrote:
> >> Hello tanja,
> >>
> >> Please always state what OS you're & service pack - also, could
> you
> >> supply
> >> some information on what your firewall is , anti-virus, other RTP
> >> programs,
> >> etc?
> >>

> >> 'How to ask a question' ('How to ask a question'
> (http://support.microsoft.com/kb/555375))

[PA Bear [MS-MVP]]

If "the free microsoft mentioned above" means that you uninstalled the
McAfee application and then installed Microsoft Security Essentials
(http://www.microsoft.com/security_essentials/default.aspx), you will
need to download/run the McAfee removal tool to get rid of the
"leftovers":

1. Download the McAfee Consumer Products Removal Tool, saving it to
your desktop: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

2. Close all open applications (i.e., anything with an icon on the
taskbar).

3. Right-click on the file you saved in #1 above and select Run as
Administrator to run the utility. Don't TOUCH your keyboard until the
run completes, then reboot.

NOTE: If your McAfee subscription had expired before you installed
Microsoft Security Essentials, you're seeing the effects of a
hijackware infection!

On Nov 29, 8:47 am, tanja <tanja.42f...@no-mx.forums.vistaheads.com>
wrote:

> Hi,
>
> I'm on Vista Home Premium and McAffee but I was told by the Vista email
> support that I need to uninstall and install the free microsoft
> mentioned above and W firewall and defender.
>
> Are you an official Vista support member?

<snip>
> > > tanja
> > > Posted viahttp://www.vistaheads.com

[Harry Johnston [MVP]]

tanja wrote:

> Hi guys,
>
> I need help urgently please - how can I make these updates install?

Have you tried the two suggestions already provided in this thread?

Harry.