Windows update installing updates over riding my settings

[Jody]

I had the update setting on automatic to be done at 8pm and my time was being
overridden and I was also receiving updates that had no bearing on my system
(updates for XPSP2! not Vista) So I changed it to download but don't install
until I checked them. I was finding updates that were being installed anyway
and sometimes twice back to back. ie - that fateful Tues in March with KB
938371 that took away all my USB drives. Now I have changed it to just
notify me of updates and I will decide which ones to install and the stupid
updates are being updated and installed anyway.
Is anyone else having this problem? I am sick of Microsoft deciding which
updates I need. I know a lot of them were in preparation for SP1 but I never
did get that as an update. Downloaded and installed myself with the help
from Microsoft and I had no problem. Sorry - BTP I don't know any thing else
to do but cut them off completely which is certainly enticing at this point.
Would appreciate any help.
Thanks, Jody

[MowGreen [MVP]]

Is Windows Live OneCare installed ? If not, read on ...

Please provide me a copy of the WindowsUpdate.log located in the WINDOWS
directory [folder], Jody. Compress it into a .zip file before sending.
Send it to mowgreenAT@gmaildotcom ( you can figure out the real email
addy, right? <w> )
I'll send it along to the Update Team and, hopefully, we'll find out why
the updating options are not honoring your settings.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

[PA Bear [MS MVP]]

Your post is not clear: Are you currently running Vista or Vista SP1?

What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party firewall
(if any)?

One or more options/settings in an ever-growing number of third-party
applications may be disallowing the change(s) from "sticking". These include
but are not limited to Ad-aware's Ad-Watch, Spybot Tea Timer,
SpywareBlaster, SpySweeper, Spyware Doctor, CounterSpy, AVG Anti-Spyware,
Norton AntiVirus, McAfee VirusScan and/or Antispyware, NOD32, and Zone Alarm
(Free, Pro, & Security Suite).
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

[Jody]

> Sorry, looking at this post I certainly left out info, but thank you for pointing them out to me. I honestly had not thought of them.
Vista Home SP1, Avast anti-virus, spysweeper, spyware blaster, windows
firewall, spybot without TeaTimer and that is it.
I hope that helps.
Jody

[Jody]

"PA Bear [MS MVP]" wrote:

[Jody]

"PA Bear [MS MVP]" wrote:

> Your post is not clear: Are you currently running Vista or Vista SP1?
>
> What anti-virus application or security suite is installed? What
> anti-spyware applications (other than Defender)? What third-party firewall
> (if any)?
>
> One or more options/settings in an ever-growing number of third-party
> applications may be disallowing the change(s) from "sticking". These include
> but are not limited to Ad-aware's Ad-Watch, Spybot Tea Timer,
> SpywareBlaster, SpySweeper, Spyware Doctor, CounterSpy, AVG Anti-Spyware,
> Norton AntiVirus, McAfee VirusScan and/or Antispyware, NOD32, and Zone Alarm
> (Free, Pro, & Security Suite).
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>

Well I am still learning this forum but I have never had a reply disappear
before, so this may be a duplicate. I have not seen anything about a time
limit to post your reply - is there one? I read about my e-mail address and
using a different one. Glad I found that 'cuz I didn't quite understand the
first reply :]
Looking at my post I realized I had left a lot of info out. Thank you for
pointing it out to me, but I honestly had not thought of it.
I run Vista Home, SP1, Avast anti-virus,SpySweeper,Spybot,SpywareBlaster,
windows firewall and that's it.
Thanks, Jody

[PA Bear [MS MVP]]

Jody wrote:
>>> I had the update setting on automatic to be done at 8pm and my time was
>>> being overridden and I was also receiving updates that had no bearing on
>>> my system (updates for XPSP2! not Vista) So I changed it to download but
>>> don't install until I checked them. I was finding updates that were
>>> being
>>> installed anyway and sometimes twice back to back. ie - that fateful
>>> Tues
>>> in March with KB 938371 that took away all my USB drives. Now I have
>>> changed it to just notify me of updates and I will decide which ones to
>>> install and the stupid updates are being updated and installed anyway.
>>> Is anyone else having this problem? I am sick of Microsoft deciding
>>> which
>>> updates I need. I know a lot of them were in preparation for SP1 but I
>>> never
>>> did get that as an update. Downloaded and installed myself with the
>>> help
>>> from Microsoft and I had no problem. Sorry - BTP I don't know any thing
>>> else to do but cut them off completely which is certainly enticing at
>>> this
>>> point. Would appreciate any help.
>>>

> "PA Bear [MS MVP]" wrote:
>> Your post is not clear: Are you currently running Vista or Vista SP1?
>>
>> What anti-virus application or security suite is installed? What
>> anti-spyware applications (other than Defender)? What third-party
>> firewall
>> (if any)?
>>
>> One or more options/settings in an ever-growing number of third-party
>> applications may be disallowing the change(s) from "sticking". These
>> include
>> but are not limited to Ad-aware's Ad-Watch, Spybot Tea Timer,
>> SpywareBlaster, SpySweeper, Spyware Doctor, CounterSpy, AVG Anti-Spyware,
>> Norton AntiVirus, McAfee VirusScan and/or Antispyware, NOD32, and Zone
>> Alarm (Free, Pro, & Security Suite).
>>

> Sorry, looking at this post I certainly left out info, but thank you for
> pointing them out to me. I honestly had not thought of them.
>
> Vista Home SP1, Avast anti-virus, spysweeper, spyware blaster, windows
> firewall, spybot without TeaTimer and that is it.

And is Automatic Updates still set to "Notify Only" or has it reverted back
to the earlier setting?

In any event, if you found or find that the setting had reverted back to an
earlier setting, chances are that Spysweeper's real-time protection was the
responsible party. However...

If you'd been using Windows Update as your default update source and then
switched it to Microsoft Update (offers updates for Windows, Office, and
Windows Live), making that switch will reset Automatic Updates back to the
"Automatic" setting.

[Jody]

> I am using Windows Update and the setting is still on Notify of updates but let me choose whether to download and install. But yesterday an update was automatically installed and the setting was to download and install only if I choose. I had checked it earlier that day. So I assume it is SpySweeper, so how do I fix it? I don't want it on Automatic,which it isn't anyway. What a mess. Now what?
Thank you.
Jody (At least I have found out that it takes a long, long time for my
replies to show up :{

[Jody]

"MowGreen [MVP]" wrote:

> Is Windows Live OneCare installed ? If not, read on ...
>
> Please provide me a copy of the WindowsUpdate.log located in the WINDOWS
> directory [folder], Jody. Compress it into a .zip file before sending.
> Send it to mowgreenAT@gmaildotcom ( you can figure out the real email
> addy, right? <w> )
> I'll send it along to the Update Team and, hopefully, we'll find out why
> the updating options are not honoring your settings.
>
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
>

I am sorry I haven't answered you but since I thought I kept losing replies,
I certainly was not going to lose yours,
No I do not have Live Care installed. I am going to try to send log, but I
am tired so I will do it tomorrow OK?
Thanks a bunce
Jody
>

[PA Bear [MS MVP]]

> I am using Windows Update and the setting is still on Notify of updates
> but let me choose whether to download and install. But yesterday an
> update was automatically installed and the setting was to download and
> install only if I choose. I had checked it earlier that day. So I assume
> it is SpySweeper, so how do I fix it? I don't want it on Automatic,which
> it isn't anyway. What a mess. Now what?

Can you identify the update that was automatically installed yesterday,
Jody?

Might it have been the Windows Update "infrastructure" update I referenced
in a post in this same newsgroup on 03 July? =>
http://groups.google.com/group/microsoft.public.windowsupdate/msg/4d5d771650d15661?hl=en

[Jody]

"MowGreen [MVP]" wrote:

> Is Windows Live OneCare installed ? If not, read on ...
>
> Please provide me a copy of the WindowsUpdate.log located in the WINDOWS
> directory [folder], Jody. Compress it into a .zip file before sending.
> Send it to mowgreenAT@gmaildotcom ( you can figure out the real email
> addy, right? <w> )
> I'll send it along to the Update Team and, hopefully, we'll find out why
> the updating options are not honoring your settings.
>
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>

> Once again I feel like a dolt, but I do not know where to find the Windows Directory folder. The rest I can do if I can find it.
Updates continue to be installed and my setting was changed to download and
let me choose what to install. I did not change to Microsoft Update or vice
versa.
Please help me and once you explain I am sure it is quite simple. Obviously
there is no way to copy the update history, which I tried a few times. Geez
everything seems to be going to h.... in a hand basket.
Thank you
Jody
>

>

[Jody]

> It was the Malicious Software Removal on the 11th, windows defender on the 10th, KB952709 on the 9th and I sure hope it downloaded the 32bit update.
I haven't had time to read your article but will later today.
Thank you for your help
jody
remo

[PA Bear [MS MVP]]

> It was the Malicious Software Removal on the 11th, windows defender on the
> 10th, KB952709 on the 9th and I sure hope it downloaded the 32bit update.
> I haven't had time to read your article but will later today.
> Thank you for your help

1. Please open Control Panel | Automatic Updates and confirm that Option #3
(Notify Only) is selected & OK your way out.

2. Please open Contol Panel | Security Center and confirm that the status of
your anti-virus application (Avast), the WIndows Firewall, and Automatic
Updates is (a) being monitored and (b) that the status for AV and firewall
is ON (green) & that the status for AU is CHECK SETTINGS (yellow).

3. Reboot, then repeat #1 and tell me if the setting has changed to
AUTOMATIC.

4. Has a Norton or McAfee application ever been installed?

[Jody]

> 1. Please open Control Panel | Automatic Updates and confirm that Option #3
> (Notify Only) is selected & OK your way out.
>
> 2. Please open Contol Panel | Security Center and confirm that the status of
> your anti-virus application (Avast), the WIndows Firewall, and Automatic
> Updates is (a) being monitored and (b) that the status for AV and firewall
> is ON (green) & that the status for AU is CHECK SETTINGS (yellow).
>
> 3. Reboot, then repeat #1 and tell me if the setting has changed to
> AUTOMATIC.
>
> 4. Has a Norton or McAfee application ever been installed?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>

> I followed your directions and the setting did not change to automatic
McAfee nor Norton has ever been installed.
Do you still want a copy of the updates? Still don't know where Windows
Directory is and I would like to know but only if it is not a problem for
you. I know you are busy. I really appreciate you helping me. I read
something about your site and what you guys do. Don't think many people
understand you are helping us "on your own time". :) :)
Jody
>

[PA Bear [MS MVP]]

Complete thread history:
http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/1b1edfd26bd5623b

Jody wrote:
<snip>

>> 1. Please open Control Panel | Automatic Updates and confirm that Option
>> #3
>> (Notify Only) is selected & OK your way out.
>>
>> 2. Please open Contol Panel | Security Center and confirm that the status
>> of your anti-virus application (Avast), the WIndows Firewall, and
>> Automatic
>> Updates is (a) being monitored and (b) that the status for AV and
>> firewall
>> is ON (green) & that the status for AU is CHECK SETTINGS (yellow).
>>
>> 3. Reboot, then repeat #1 and tell me if the setting has changed to
>> AUTOMATIC.
>>
>> 4. Has a Norton or McAfee application ever been installed?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
> I followed your directions and the setting did not change to automatic

> McAfee nor Norton has ever been installed....

I don't need anything else from you, Jody, thanks. Looks like the behavior
you experienced earlier no longer persists and I haven't a clue as to how or
why your AU settings were overridden.

If you need further assistance, please open a free Windows Update support
incident:

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no charge for support calls that are associated with
security updates.

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.

--
~Robear Dyer (PA Bear)

MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

[MowGreen [MVP]]

To open the WindowsUpdate.log
click Start > Run > in the Open: field copy and paste the below

%windir%\windowsupdate.log

Click OK or press Enter.
The WindowsUpdate.log will now be open.

It's located in (usually) C:\WINDOWS
You can use Windows Explorer [Start > All Programs > Accessories] to
navigate to WINDOWS, right click WindowsUpdate.log and choose Send to -
Compressed folder. Name it anything you'd care to and email to me, please.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

[Jody]

[Jody]

I am sorry I have not followed up on this post, but I just found it. Thank
you for all your help. I am still having problems, but I am not using the
laptop as much so I am just going to let the Update problem go. It is not as
bad but still over riding my setting. I wish you had told me how to get to
the Windows Registry copy you wanted. I would have liked to learn from it.
Right now I feel BBD, so I will close this thread due to user problems.
Thank you for all your time that you spent on this. Even tho' I didn't fix
it and am basically quitting, I appreciate what you have done for me and what
you do to help everyone else here.
Jody

[paul]