Security Update Issues
Steve R
longer access a login page at vanguard.com using Google Chrome. The page is
simply blank while other browsers seem to work. Uninstalling the update
restored the functionality.
After another security update I could no longer access a particular exe file
because I no longer had the proper permissions. In fact, I couldn't
reinstall the program because the exe file was not accessible. Recommended
security fixes were ineffective although, once again, uninstalling the update
restored full functionality.
Are others having similar issues? Thanks.
Shenan Stanley
Have you reported the Chrome issue to Google?
Google Chrome Help
http://www.google.com/support/chrome/
Forums for Google Chrome:
http://www.google.com/support/forum/p/Chrome?utm_source=HC&utm_medium=leftnav&utm_campaign=chrome
Yes - I realize that you said 'removing the Windows Update fixes the
issue' - fanatastic.
However - does the Windows Update affect anything else?
Which WIndows Update is it (KB ######)?
Do you think Microsoft will change the update so it does not affect Google
Chrome or will Google change Chrome so it is not affected by the update?
As for the issue with the executable - same general questions...
What is the name/purpose of the executable that stops working?
Which WIndows Update is it (KB ######)?
--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html
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PA Bear [MS MVP]
Had you upgraded to Win7?
Steve R
> Steve R wrote:
> > After installing a recent Win 7 Home Premium security update I
> > could no longer access a login page at vanguard.com using Google
> > Chrome. The page is simply blank while other browsers seem to
> > work. Uninstalling the update restored the functionality.
> >
> > After another security update I could no longer access a particular
> > exe file because I no longer had the proper permissions. In fact,
> > I couldn't reinstall the program because the exe file was not
> > accessible. Recommended security fixes were ineffective although,
> > once again, uninstalling the update restored full functionality.
> >
> > Are others having similar issues?
>
> Have you reported the Chrome issue to Google?
>
Why would I do that? Chrome had been working like a dream (great browser)
prior to the MS update. I see it as a Microsoft issue, not a Google issue.
> Google Chrome Help
> http://www.google.com/support/chrome/
>
> Forums for Google Chrome:
> http://www.google.com/support/forum/p/Chrome?utm_source=HC&utm_medium=leftnav&utm_campaign=chrome
>
> Yes - I realize that you said 'removing the Windows Update fixes the
> issue' - fanatastic.
>
> However - does the Windows Update affect anything else?
>
Silly question! I identified one thing affected and fixed it by removing
the update. IOW, I didn't leave the update on long enough to look for other
problems.
>Which WIndows Update is it (KB ######)?
>
Either KB 974455 or KB 976749. I don't recall which one, although both have
been removed and everything seems to be OK...for the moment.
> Do you think Microsoft will change the update so it does not affect Google
> Chrome or will Google change Chrome so it is not affected by the update?
>
I couldn't care less, and I have no interest in the MS vs Google battle. It
was an MS file that changed the status quo. If it had been a Google file
that changed the status quo I would be talking to them.
>
> As for the issue with the executable - same general questions...
>
> What is the name/purpose of the executable that stops working?
>
It is a conventional program file that I have been using to launch the
program for several years without prior incident
.
> Which WIndows Update is it (KB ######)?
>
See above.
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
> .
>
Steve R
> Which update?
>
Either KB 974455 or KB 976749. I don't recall which. Both had created
problems and both have now been removed.
> Had you upgraded to Win7?
>
???? Dumb question!
> .
>
Shenan Stanley
> After installing a recent Win 7 Home Premium security update I
> could no longer access a login page at vanguard.com using Google
> Chrome. The page is simply blank while other browsers seem to
> work. Uninstalling the update restored the functionality.
>
> After another security update I could no longer access a particular
> exe file because I no longer had the proper permissions. In fact,
> I couldn't reinstall the program because the exe file was not
> accessible. Recommended security fixes were ineffective although,
> once again, uninstalling the update restored full functionality.
>
> Are others having similar issues?
Shenan Stanley wrote:
> Have you reported the Chrome issue to Google?
>
> Google Chrome Help
> http://www.google.com/support/chrome/
>
> Forums for Google Chrome:
> http://www.google.com/support/forum/p/Chrome?utm_source=HC&utm_medium=leftnav&utm_campaign=chrome
>
> Yes - I realize that you said 'removing the Windows Update fixes the
> issue' - fanatastic.
>
> However - does the Windows Update affect anything else?
>
> Which WIndows Update is it (KB ######)?
>
> Do you think Microsoft will change the update so it does not affect
> Google Chrome or will Google change Chrome so it is not affected by
> the update?
>
>
> As for the issue with the executable - same general questions...
>
> What is the name/purpose of the executable that stops working?
>
> Which WIndows Update is it (KB ######)?
Steve R wrote:
> Why would I do that? Chrome had been working like a dream (great
> browser) prior to the MS update. I see it as a Microsoft issue,
> not a Google issue.
>
> Silly question! I identified one thing affected and fixed it by
> removing the update. IOW, I didn't leave the update on long enough
> to look for other problems.
>
> Either KB 974455 or KB 976749. I don't recall which one, although
> both have been removed and everything seems to be OK...for the
> moment.
>
> I couldn't care less, and I have no interest in the MS vs Google
> battle. It was an MS file that changed the status quo. If it had
> been a Google file that changed the status quo I would be talking
> to them.
>
> It is a conventional program file that I have been using to launch
> the program for several years without prior incident
>
> See above.
Sorry - nothing will likely be done by Microsoft to fix the problems you are
having with a third party applications that is broken when they patch a
security issue with the system. I'd consider why fixing a security issue
would break some third party application and whether or not that is a good
reflection on said third party application. ;-)
If the only program affected by one of the updates is "Google Chrome" - then
likely the solution is with Google Chrome. It's not that Microsoft change
the "status quo" - they provided a patch for the operating system for known
security issues. Why the third party products stop working once a security
issue is patched - well - that's just a little strange.
Let's say you buy a vehicle of a specific make (pretty much anything you
don't build yourself.) Later - the vehicle makers issue a recall on a part
and offer to replace that defective/potentially dangerous part for free.
You have modified your car in some way since you originally purchased it -
and when you take it in - they notify you that the third party part you have
modified your vehicle with will no longer work when you replace the
component they are offering to replace for free because it is either
defective or potentially dangerous.
Then you have a decision to make. The situation here is no different. Fix
the defective or potentially dangerous component and contact the makers of
the third party product to see if they have a way to make it right - given
the situation OR do not install the replacement part that fixes the
defective or potentially dangerous component and assume the risk.
That's where you are at. But I do have a suggested course of action...
Both of the updates you *believe* caused your issues (did one cause one
issue and one cause the other or do you just not know?) are Internet
Explorer updates.
The first:
http://support.microsoft.com/kb/974455
... is a security update.
The second:
http://support.microsoft.com/kb/976749
... fixes issues that may occur after you install the first.
My suggestion would be to install the first update manually, reboot and see
if you actually have any issues with Google Chrome and/or the mystery
executable you seem not to want to name (*note* - Things change. Just
because you have used things for years without incident, doesn't mean that
will continue. ;-) )
Download for 32-bit Windows 7:
http://www.microsoft.com/downloads/details.aspx?familyid=89d1fb78-68cd-48dd-afc2-15a79ebe9fde
Download for 64-bit Windows 7:
http://www.microsoft.com/downloads/details.aspx?familyid=10d9f7ac-65f4-437c-91cc-171632c69b0e
If you do not have any issues with either application after manually
installing just KB974455, I'd leave it at that.
If you do have problems after manually installing just KB974455, I would use
the support available to you:
<quote from KB article starts here>
_How to obtain help and support for this security update_
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and Canada or by contacting your local Microsoft
subsidiary. For more information about how to contact your local Microsoft
subsidiary for support issues with security updates, visit the Microsoft
International Support Web site:
http://support.microsoft.com/common/international.aspx?rdpath=4
North American customers can also obtain instant access to unlimited
no-charge e-mail support or to unlimited individual chat support by visiting
the following Microsoft Web site:
http://support.microsoft.com/oas/default.aspx?&prid=7552
<quote from KB article ends here>
Enjoy!
PA Bear [MS MVP]
>
> ???? Dumb question!
It most certainly was NOT a dumb question! You might also tell us if it's
Win7 RC, too, and what (if any) third-party security applications are
installed.
Susan Bradley
You are leaving a hole open. At this point in time none of us know
the actual cause so pointing fingers at vendors is a bit dumb. Let me
see if I can repro.
Inplace upgrades can lead to different experiences.
I have a clean install win7, and chrome. Is it a particular page on
Vanguard.com that I can see if I can repro it?
Steve R
Thanks for the reply and for the offer of assistance.
When you go to vanguard.com and select to enter the site you are taken to a
page requesting your login name. This takes you to another page requesting
your password. That is the page which comes up blank.
As for pointing fingers at vendors I think the Windows saga is
well-documented by others and its not a pretty story. Frankly, the only
reason I am using Win 7 on this particular machine is that I don't want to
spend the time it would take to move over to Ubuntu which, on my other
machines, I have found vastly superior to any Windows OS. The same is true
of IE which to me is inferior to either Firefox or Chrome.
"Susan Bradley" wrote:
> .
>
PA Bear [MS MVP]
Does not reproduce here.
Try "Method 3: Internet Explorer troubleshooters in Windows 7" here:
http://support.microsoft.com/kb/967896
What anti-virus application or security suite is installed, is your
subscription current and is it supported in IE8 and Win7? What anti-spyware
applications (other than Defender)? What third-party firewall (if any)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com
Susan Bradley
I will be the first to blame Microsoft when a patch causes blame, but
the first rule of thumb is to ensure that it can be repro'd on another
machine. So many issues are antivirus or firewall related, it's not funny.
Chrome:
http://www.sbslinks.com/chrome.htm
Since I don't have a vanguard account, I don't have a user name to get
to that second screen.
I don't supposed you would mind emailing me directly so that I can try
your user name or I can set you up in a remote session with a clean
install Win7 with no antivirus so you can try it there?
ShankarNathan
Update KB 971644: Platform Update for Windows Vista x64 based Systems) on Nov
18, 2009 - while I would like to be able to simply uninstall the vista 64
update (which is 'Recommended') in order to get Chrome working again, clearly
that is NOT the right way forward if I want to stay current with my Vista
implementation - while it IS a pain in my behind to not have Chrome work, I
will have to deal with my situation until Chrome and Vista 64 once again play
nice.. Until then, I think I'll go back to good old Firefox - and get to use
my the google toolbar again :)
"Shenan Stanley" wrote:
> .
>