1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/ph/6527
2. You cannot install some updates or programs
http://support.microsoft.com/kb/822798
3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
associated with the download/install.
How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093
3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/
A detailed help and step by step info is available at
http://www.pchell.com/support/windows_updates_download_but_wont_install.shtml
use windows key+R to access Run command line in Vista, and cmd for dos
interface.. rest all is there... but no need to install installer 3.1, just
follow the other steps..
regards;