Google Groups no longer supports new Usenet posts or subscriptions. Historical content remains viewable.
Dismiss

RE: update error codes

64 views
Skip to first unread message

Diana

unread,
Jan 25, 2008, 11:36:01 AM1/25/08
to
Hello,

For the 80073712 error, please try the following:

To Resolve this error try the following steps :

1. Click Start , type %windir%\winsxs in the Start Search box
2. Press ENTER.
3. Locate and right-click the pending.xml file.
4. Click to select Properties.
5. Click the Security tab, and then click Edit.
6. Click Users, and then click to select Allow Full control.
7. Click OK two times.
8. Try to delete the pending.xml file again.
9. Try Windows Update


Diana Smith [MSFT] <dias...@online.microsoft.com>
PSS Security Team

This posting is provided "AS IS" with no warranties, and confers no rights.


--
Try to open wsus admin page and I get the following error "Service
Unavailable".

Go to IIS Manager and try to browse the page and I get the same error.


"bennydog" wrote:

> I am receiving an error code 80073712 when loggin on. I can't seem to remedy
> this. Any help, anyone?

PA Bear [MS MVP]

unread,
Jan 25, 2008, 1:32:43 PM1/25/08
to
Windows version? Logging on to...?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

PA Bear [MS MVP]

unread,
Jan 25, 2008, 1:35:39 PM1/25/08
to
[Nice to see you here, Diana. Thanks!]

Diana wrote:
> Hello,
>
> For the 80073712 error, please try the following:
>
> To Resolve this error try the following steps :
>
> 1. Click Start , type %windir%\winsxs in the Start Search box
> 2. Press ENTER.
> 3. Locate and right-click the pending.xml file.
> 4. Click to select Properties.
> 5. Click the Security tab, and then click Edit.
> 6. Click Users, and then click to select Allow Full control.
> 7. Click OK two times.
> 8. Try to delete the pending.xml file again.
> 9. Try Windows Update
>
>
> Diana Smith [MSFT] <dias...@online.microsoft.com>
> PSS Security Team
>
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
>
>

Alicia

unread,
Feb 9, 2008, 8:07:00 PM2/9/08
to
im getting the same error when i try to update windows, i tried doing what
diana said but it wont let me click to allow full control. so now im just
stuck?

TaurArian

unread,
Feb 9, 2008, 8:48:27 PM2/9/08
to
80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT.

Windows Update file corruption.

Delete the file pending.xml under C:\windows\winsxs

and/or


Reinstall the Windows Update Agent

A new version of the Windows Update Agent is available
http://support.microsoft.com/kb/946928


--
====================================
TaurArian [MVP] 2005-2008 - Australia
====================================
How to ask a question: http://support.microsoft.com/kb/555375
http://taurarian.mvps.org/index.htm
Emails will not be acknowledged - please post to the newsgroup so all may benefit.
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


"Alicia" <Ali...@discussions.microsoft.com> wrote in message
news:3611437F-488C-49AD...@microsoft.com...

Alicia

unread,
Feb 9, 2008, 10:19:00 PM2/9/08
to
never mind i got it to work. it owrk great thanks

kenny...@gmail.com

unread,
Feb 15, 2008, 11:35:07 PM2/15/08
to
On Feb 9, 9:19 pm, Alicia <Ali...@discussions.microsoft.com> wrote:
> never mind i got it to work. it owrk great thanks
>
>
>
> "Alicia" wrote:
> > im getting the same error when i try to update windows, i tried doing what
> > diana said but it wont let me click to allow full control. so now im just
> > stuck?
>
> > "Diana" wrote:
>
> > > Hello,
>
> > > For the 80073712 error, please try the following:
>
> > > To Resolve this error try the following steps :
>
> > > 1.  Click Start , type %windir%\winsxs in the Start Search box  
> > > 2.  Press ENTER.  
> > > 3.  Locate and right-click the pending.xml file.  
> > > 4.  Click to select Properties.  
> > > 5.  Click the Security tab, and then click Edit.  
> > > 6.  Click Users, and then click to select Allow Full control.  
> > > 7.  Click OK two times.  
> > > 8.  Try to delete the pending.xml file again.  
> > > 9.  Try Windows Update
>
> > > Diana Smith [MSFT]   <diasm...@online.microsoft.com>

> > > PSS Security Team
>
> > > This posting is provided "AS IS" with no warranties, and confers no rights.
>
> > > --
> > > Try to open wsus admin page and I get the following error "Service
> > > Unavailable".
>
> > > Go to IIS Manager and try to browse the page and I get the same error.
>
> > > "bennydog" wrote:
>
> > > > I am receiving an error code 80073712 when loggin on.  I can't seem to remedy
> > > > this.  Any help, anyone?- Hide quoted text -
>
> - Show quoted text -

Another way I got it to work was to go under advanced options in the
secutiry tab and change the rights to my account. Then you can change
the user control.

dcretired

unread,
May 16, 2008, 12:25:00 PM5/16/08
to
Diana, of all the threads I've tried to fix error 80073712, you seem to have
the best credentials and perhaps know how to fix my problem with this error:

I have been receiving the above error for the past two weeks when attempting
to update Windows. I recently upgraded from Home Premium to Ultimate, but
now can't remember if the error started with Premium or Ultimate but it
started about the time of the upgrade, perhaps by doing the task list for the
upgrade.

The pending.xml file does not exist anywhere on my system.
I receive error 80073712 even when installing windowsupdateagent30-x86.exe
from a commmand prompt, per instructions from other forum posts.

Problem reports show two consistent errors since 5/10/08:
1.
Problem Event Name: WindowsWcpStoreCorruption
OsVersion: 6.0.6001.18000:1
Type: MissingWinningComponentKey
Path: x86_microsoft-windows-w..wsupdateclient-core_31bf3856ad364e35_7.0.6001.18000_none_a052d92e34802200
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033

2.
Problem Event Name: CbsPackageServicingFailure
Stack Version: 6.0.6001.18000
Package: WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~x86~~7.0.6000.381
Status: 80073712
Failure Source: Resolve
Start State: Absent
Target State: Installed
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033

I've tried your solution below, but have no pending.xml file, and all of KB
articles that I believe have been recommended by the forums and I'm at a
complete loss of what to do next.

Can you help? BTW, McAfee is unable to enable on-access scan, too, I
believe from the same problem.

technogranny

unread,
Jul 5, 2008, 4:35:00 AM7/5/08
to
I am in exactly the same situation as dcretired, had Vista Premium, upgraded
to Ultimate and now this! And I too have not got that sxs file when I try to
do a search! What do we do is there an answer? Never expected to have this
problem when doing an upgrade.
--
technogranny

dcretired

unread,
Jul 5, 2008, 9:19:00 AM7/5/08
to
technogranny, I could not solve the issue myself, so I eventually created a
free tech support incident with Microsoft through support.microsoft.com. MS
Tech Support tried several things to no avail. They eventually gave me a
full ultimate install product key and I reinstalled ultimate from scratch.

dcretired

technogranny

unread,
Jul 5, 2008, 9:28:00 AM7/5/08
to

-- Yes but did you eventually resort to doing another 'upgrade' thereby
leaving your files,programs etc intact, or did you end up having to do a
'wipe' upgrade, so wiping the Vista Home Premium?
technogranny

technogranny

unread,
Jul 5, 2008, 9:31:00 AM7/5/08
to
Well thanks for that dcretired, I too have contacted support and I am
awaiting their input. So you ended up having to wipe Home Premium! Well it
was very good of them to let you have the full Ultimate product key they
might have to do the same with me I think!
--
technogranny

daymeana

unread,
Aug 12, 2008, 1:20:04 PM8/12/08
to
I can't select ALLOW Full? HELP

daymeana

unread,
Aug 12, 2008, 1:21:01 PM8/12/08
to
how did you get to click allow full?

Steven

unread,
Sep 2, 2008, 6:31:01 PM9/2/08
to
I cannot seem to find a pending.xml, I'm using Home Premium, haven't changed
it or anything, I've done every suggestion from
http://support.microsoft.com/kb/947366 and still have been unable to install
Vista SP1

Please advise
Thank you.

MowGreen [MVP]

unread,
Sep 3, 2008, 12:49:26 PM9/3/08
to
http://support.microsoft.com/oas/default.aspx?gprid=500921

" Free unlimited installation and compatibility support is available for
Windows Vista, but only for Service Pack 1 (SP1). This support for SP1
is valid until March 18, 2009. Availability of chat or e-mail support
differs depending on your geographic location. For customers residing in
North America or Canada, chat and e-mail support is available.

Some issues may require more advanced support for which there is a charge. "

Did you check the svcpack and setupapi.logs located in WINDOWS ?
http://winhlp.com/node/125#Cannot_install_Service_Pack_2

Did you manuallly run the System Update Readiness Tool; was it offered
when you ran Windows Update ?
http://support.microsoft.com/kb/947821/

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

Anj

unread,
Oct 1, 2008, 4:44:00 PM10/1/08
to
I did exactly what your steps suggested and I'm still receiving the same error.

TaurArian

unread,
Oct 1, 2008, 5:18:04 PM10/1/08
to
Insufficient information, you haven't stated even what your operating system
is !

See if anything useful/helpful/appropriate to your unknown system on these
links -

Error message when you try to install updates from the Windows Update or
Microsoft Update Web site: "0x80073712"
http://support.microsoft.com/kb/957310

The "Windows Features" dialog box is empty in Windows Vista, or you receive
an error message that includes the following code when you try to use
Windows Update: "0x80073712"
http://support.microsoft.com/kb/931712

Description of the System Update Readiness Tool for Windows Vista
http://support.microsoft.com/kb/947821


--

TaurArian [MVP] 2005-2009 - Update Services
http://taurarian.mvps.org
======================================


How to ask a question: http://support.microsoft.com/kb/555375

Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


"Anj" <A...@discussions.microsoft.com> wrote in message
news:EDF84B32-9F4B-4146...@microsoft.com...

tzachman

unread,
Jan 21, 2009, 11:54:01 PM1/21/09
to
I tried this as suggested but am unable to select "allow full control" That
choice is greyed out. Help, please! Have been unable to update since Dec 2
because of the 80073712 error. Very very frustrating.

800737172@discussions.microsoft.com error 800737172

unread,
May 30, 2009, 10:47:01 PM5/30/09
to

error 800737172

unread,
May 30, 2009, 10:49:01 PM5/30/09
to
0 new messages