Can't Use Microsoft Update
JamesJ
the office web site and it doesn't trigger Windows Update.
I suggests I install Microsoft Update.
But, of course, I get the following error number:
Error number: 0x80070002
I am told:
"The website has encountered a problem and cannot display the page you are
trying to view. The options provided below might help you solve the "
I try later on and the same thing.
No I didn't try all the options.
So there is a controversy among Microsoft products as to which update
service to use?
Should I use Microsoft Update or Windows Update?
If Microsoft Update is preferable how do I install it??
James
MowGreen
The "office web site" ( actually, the Office Update site ) no longer
exists. To update *all* installed MS software, not just Windows, you'll
need to opt the system into Microsoft Update.
The error code you posted indicates that there's a file missing.
If the edition of Windows you're running is XP, then suggest you clean
boot it (remember to check that the native XP firewall is now Enabled in
Control Panel *if* a 3rd party firewall is being used), open Internet
Explorer, click Tools > Windows Update, and then try to opt into MU
again while the system is in the clean boot state:
How to configure Windows XP to start in a "clean boot" state
http://support.microsoft.com/kb/310353
MowGreen
===============
*-343-* FDNY
Never Forgotten
===============
banthecheck.com
"Security updates should *never* have *non-security content* prechecked"
JamesJ
Sorry I should have mentioned os.
Vista Basic 32bit sp2.
Not sure if that helps.
James
"MowGreen" <mowg...@nowandzen.com> wrote in message
news:uPXoATkj...@TK2MSFTNGP06.phx.gbl...
MowGreen
and choose 'Run as administrator'. Enter a password if one is used and
click OK; if no p/w is used, click the Continue button.
IE is now open in Elevated Mode.
Open Windows Update in Control Panel.
Click the Change settings link in the left frame.
IF the lastest Windows Update Agent is installed, put a check mark in
the box under Microsoft Update.
Click OK.
IE should now be showing the MU opt in page.
Follow the instructions and the system should now be opted into MU.
JamesJ
About:Blank.
I got no Continue button.
I checked the settings in Windows Update and the check box was already
checked under Microsoft Update.
After I clicked OK IE didn't show the MU opt in page, only the About:Blank.
I know I missing something.
James
"MowGreen" <mowg...@nowandzen.com> wrote in message
news:uxQ4Mskj...@TK2MSFTNGP02.phx.gbl...
MowGreen
firewall being used ? ****
Please try another attempt at updating. Was the system able to search
for updates ? Whether it can or can not, please post at least the last
50 or so lines of the WindowsUpdate.log into your reply, James:
How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093
JamesJ
"MowGreen" <mowg...@nowandzen.com> wrote in message
news:#DQnqJlj...@TK2MSFTNGP06.phx.gbl...
MowGreen
JamesJ
here is the windowsupdate.log contents:
2009-09-29 09:31:03:538 3496 dc4 Misc =========== Logging initialized
(build: 7.2.6001.788, tz: -0400) ===========
2009-09-29 09:31:03:538 3496 dc4 Misc = Process:
C:\Windows\system32\wuauclt.exe
2009-09-29 09:31:03:538 3496 dc4 AUClnt Launched Client UI process
2009-09-29 09:31:04:694 3496 dc4 Misc =========== Logging initialized
(build: 7.2.6001.788, tz: -0400) ===========
2009-09-29 09:31:04:694 3496 dc4 Misc = Process:
C:\Windows\system32\wuauclt.exe
2009-09-29 09:31:04:694 3496 dc4 Misc = Module:
C:\Windows\system32\wucltux.dll
2009-09-29 09:31:04:694 3496 dc4 CltUI AU client got new directive =
'Interactive Progress', serviceId = {9482F4B4-E343-43B6-B170-9A65BC822C77},
return = 0
2009-09-29 09:31:04:788 3496 dc4 AUClnt WARNING: Shell_NotifyIcon failed
(dwMessage=0x0, uFlags=0x3, hr=0x80070002)
2009-09-29 09:31:04:788 3496 dc4 AUClnt WARNING: Shell_NotifyIcon failed
(dwMessage=0x0, uFlags=0x3, hr=0x80070002)
2009-09-29 09:31:04:788 3496 dc4 AUClnt WARNING: Shell_NotifyIcon failed
(dwMessage=0x0, uFlags=0x3, hr=0x80070002)
2009-09-29 09:31:04:788 3496 dc4 AUClnt WARNING: Shell_NotifyIcon failed
(dwMessage=0x0, uFlags=0x3, hr=0x80070002)
2009-09-29 09:31:04:788 3496 dc4 CltUI WARNING: Failed to create AU
interactive progress tray icon UI, hr=80243004
2009-09-29 09:31:04:788 3496 dc4 CltUI Failed to create tray icon for
directive 'Interactive Progress' (hr=80243004); will retry.
2009-09-29 09:31:19:974 3496 dc4 CltUI AU client got new directive =
'Interactive Progress', serviceId = {9482F4B4-E343-43B6-B170-9A65BC822C77},
return = 0
2009-09-29 02:01:43:568 3496 dc4 CltUI AU client got new directive = 'Reboot
Pending', serviceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, return = 0
2009-09-29 02:01:48:927 2676 9bc Misc =========== Logging initialized
(build: 7.2.6001.788, tz: -0400) ===========
2009-09-29 02:01:48:927 2676 9bc Misc = Process: C:\Windows\Explorer.EXE
2009-09-29 02:01:48:927 2676 9bc Misc = Module:
C:\Windows\system32\wucltux.dll
2009-09-29 02:01:48:927 2676 9bc Misc WARNING: SUS Client is rebooting
system.
Seems it only logged from september 2009.
James
"MowGreen" <mowg...@nowandzen.com> wrote in message
news:eVJszVl...@TK2MSFTNGP06.phx.gbl...
MowGreen
another process
The error is stemming from AVG preventing the installation of the
Microsoft Update software component.
Clean boot Vista to eliminate AVG's interference:
How to troubleshoot a problem by performing a clean boot in Windows
Vista or in Windows 7
http://support.microsoft.com/kb/929135
Reboot, still to a clean state, and do another search for updates from
MU. If the system can search for updates from MU, then undo the clean
boot steps, reboot, and see if it can still search for updates.
JamesJ
I selected 'Selective startup' and unchecked 'Load startup items'.
In the services tab I checked 'Hide all Microsoft services' and
clicked 'Disable all' which was only AVG Watchdog.
The same thing happened when I tried to install Microsoft Update... No
difference.
Problem with the clean boot is after I rebooted AVG Watchdog reenabled
itself somehow and
there were several AVG services running even though I did a clean boot.
I even started up in 'safe mode with networking' and checked Task Manager
and
saw no AVG services running and tried again to install MU and it failed once
again.
So, at this point I don't believe it's AVG.
If I recall this same problem happened when I had Microsoft Security
Essentials installed
instead of AVG.
James
"MowGreen" <mowg...@nowandzen.com> wrote in message
news:OdZJ2klj...@TK2MSFTNGP06.phx.gbl...
MowGreen
Going by the WU.log that you've posted -
1) The system has the previous Version of the Windows Update Agent
installed.
2) It has not been updated since September and the last attempt at
updating failed due to files being used by **another process**.
3) The tray icon that notifies the User about updates can not be created.
4) The system can not opt into Microsoft Update.
I'd say that's a *clear* indication that it's having issues using
Windows or Microsoft Update.
Frankly speaking, all of the above signs clearly indicates one of the
following
1) The presence of malware that is preventing the system from opting
into MU and preventing it from updating
2) The OS is severely/corrupted/damaged.
It's your system. Do what you want with it.
If I was working on it I would not futz around with any fixes, rather,
I'd make sure that any personal data that the client wants preserved is
backed up.
Then I'd format the HD and reinstall Vista.
MowGreen
===============
*-343-* FDNY
Never Forgotten
===============
banthecheck.com
"Security updates should *never* have *non-security content* prechecked"
JamesJ wrote:
> I don't believe I stated that I was having trouble using windows update
> 2009-09-29 09:31:04:788 3496 dc4 AUClnt WARNING: Shell_NotifyIcon failed
> (dwMessage=0x0, uFlags=0x3, hr=0x80070002)
> Seems it only logged from september 2009
JamesJ
"MowGreen" <mowg...@nowandzen.com> wrote in message news:%23sDiaFw...@TK2MSFTNGP05.phx.gbl...
JamesJ
"MowGreen" <mowg...@nowandzen.com> wrote in message news:%23sDiaFw...@TK2MSFTNGP05.phx.gbl...
MowGreen
upgrade" (aka Repair Installation) or a Clean installation, and why was
it done, James ?
Does the installation media or recovery partition include SP1 or SP2 ?
Have you scanned the system with another malware detection tool or
program lately ... such as Malwarebytes anti-malware ?
http://www.malwarebytes.org/
The most reliable and quickest way to install Vista and get it updated
is to install it, then manually download, *save*, and install the
Service Packs that include *all* prequisite updates with no security
software (antivirus/security suite) installed.
After getting Vista to SP2, then one should install the AV.
To opt into Microsoft Update, use the Windows Update applet in Control
Panel. The system *must* be restarted after opting into MU even if
you're *not* prompted to.
If there's a Permissions issue, then open IE8 in Elevated Mode by using
the *right* click 'Run as admin' method.
Opting into MU will also allow Office to obtain updates as the Office
Update site no longer exists.
You can ascertain that the system is opted into MU via the Windows
Update Control Panel applet.
With the latest Windows Update Agent installed it will show
You receive updates: For Windows and other products from Microsoft Update
MowGreen
===============
*-343-* FDNY
Never Forgotten
===============
banthecheck.com
"Security updates should *never* have *non-security content* prechecked"
JamesJ wrote:
> So it appears I possibly had malware infection in september?
> I formatted my HD about that time.
>
> Some questions on this Microsoft Update problem.
> After formatting HD and reinstalling Vista, what is the best way get and
> install Microsoft Update?
> Should I install my Office product and try to get updates from there
> (which is how I discovered this problem)?
> How will I know if MU is what is being used for my updates?
>
> James
>
> "MowGreen" <mowg...@nowandzen.com <mailto:mowg...@nowandzen.com>>
JamesJ
MowGreen
Five Language Standalone 32-bit(KB948465)
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=a4dd31d5-f907-4406-9012-a5c3199ea2b3
And, I repeat:
What was the exact date the HD was formatted, did you do an "in-place
upgrade" (aka Repair Installation) or a Clean installation, and why was
it done, James ?
Have you scanned the system with another malware detection tool or
program lately ... such as Malwarebytes anti-malware ?
http://www.malwarebytes.org/
>> I just nocited that in the Windows Update applet there IS:
>>
>> You receive updates: For Windows and other products from Microsoft Update
OK *but*, can the system update ? Check when the last update was
installed from the Windows Update applet > View update history link in
the left frame.
MowGreen
===============
*-343-* FDNY
Never Forgotten
===============
banthecheck.com
"Security updates should *never* have *non-security content* prechecked"
JamesJ wrote:
> I currently have a full version of Vista basic 32bit with sp1.
>
> Also how does one manually download sp2?
> Is it at the Microsoft Download site?
>
> I just nocited that in the Windows Update applet there IS:
>
> You receive updates: For Windows and other products from Microsoft Update
>
> James
>
> <mailto:mowg...@nowandzen.com> <mailto:mowg...@nowandzen.com>>
JamesJ
"MowGreen" <mowg...@nowandzen.com> wrote in message news:%23m%23srd8j...@TK2MSFTNGP04.phx.gbl...
MowGreen
Click the Start orb > in the Start Search field type in
windowsupdate.log
Under Programs, click on windowsupdate.log.
Post the last 50 or so lines of that log into your reply, please.
MowGreen
===============
*-343-* FDNY
Never Forgotten
===============
banthecheck.com
"Security updates should *never* have *non-security content* prechecked"
JamesJ wrote:
> I believe the date of the clean install using the format option was Sep
> 29 2009.
> That�s the creation date of a folder I created that day of the install.
> I format my HD and install Vista once or twice a year no matter what.
>
> The last Vista update was: 12/09/2009
> I uninstalled AVGFree on Wed and installed Microsoft Security Essentials
> and that Updated this morning (1/7/2010):
>
> Definition Update for Microsoft Security Essentials - KB972696
> (Definition 1.71.1885.0)
>
> James
>
> "MowGreen" <mowg...@nowandzen.com <mailto:mowg...@nowandzen.com>>
> <mailto:mowg...@nowandzen.com> <mailto:mowg...@nowandzen.com>>
JamesJ
2010-01-07 15:09:14:923 1132 d1c AU ########### AU: Uninitializing Automatic Updates ###########
2010-01-07 15:09:15:485 1132 d1c Agent Sending shutdown notification to client
2010-01-07 15:09:15:501 1132 d1c Report CWERReporter finishing event handling. (00000000)
2010-01-07 15:09:15:720 1132 d1c Service *********
2010-01-07 15:09:15:720 1132 d1c Service ** END ** Service: Service exit [Exit code = 0x240001]
If I forget I want to let you know that I appreciate your assistance here.
2010-01-07 17:21:15:733 1108 9fc Misc =========== Logging initialized (build: 7.4.7600.226, tz: -0500) ===========
2010-01-07 17:21:15:733 1108 9fc Misc = Process: C:\Windows\system32\svchost.exe
2010-01-07 17:21:15:812 1108 9fc Misc = Module: c:\windows\system32\wuaueng.dll
2010-01-07 17:21:15:733 1108 9fc Service *************
2010-01-07 17:21:15:968 1108 9fc Service ** START ** Service: Service startup
2010-01-07 17:21:16:046 1108 9fc Service *********
2010-01-07 17:21:21:749 1108 9fc Agent * WU client version 7.4.7600.226
2010-01-07 17:21:21:827 1108 9fc Agent * Base directory: C:\Windows\SoftwareDistribution
2010-01-07 17:21:21:905 1108 9fc Agent * Access type: No proxy
2010-01-07 17:21:22:062 1108 9fc Agent * Network state: Connected
2010-01-07 17:22:28:667 1108 9fc Report CWERReporter::Init succeeded
2010-01-07 17:22:28:667 1108 9fc Agent *********** Agent: Initializing Windows Update Agent ***********
2010-01-07 17:22:28:667 1108 9fc Agent *********** Agent: Initializing global settings cache ***********
2010-01-07 17:22:28:667 1108 9fc Agent * WSUS server: <NULL>
2010-01-07 17:22:28:667 1108 9fc Agent * WSUS status server: <NULL>
2010-01-07 17:22:28:667 1108 9fc Agent * Target group: (Unassigned Computers)
2010-01-07 17:22:28:667 1108 9fc Agent * Windows Update access disabled: No
2010-01-07 17:22:28:683 1108 9fc DnldMgr Download manager restoring 0 downloads
2010-01-07 17:22:28:683 1108 9fc AU ########### AU: Initializing Automatic Updates ###########
2010-01-07 17:22:28:683 1108 9fc AU # Approval type: Pre-download notify (User preference)
2010-01-07 17:22:28:683 1108 9fc AU # Will display featured software notifications (User preference)
2010-01-07 17:22:28:792 1108 9fc AU Initializing featured updates
2010-01-07 17:22:28:792 1108 9fc AU Found 0 cached featured updates
2010-01-07 17:22:28:792 1108 9fc AU AU finished delayed initialization
2010-01-07 17:22:29:776 1108 9fc Report *********** Report: Initializing static reporting data ***********
2010-01-07 17:22:29:776 1108 9fc Report * OS Version = 6.0.6002.2.0.66304
2010-01-07 17:22:29:776 1108 9fc Report * OS Product Type = 0x00000002
2010-01-07 17:22:29:823 1108 9fc Report * Computer Brand = Equus Computer Systems
2010-01-07 17:22:29:823 1108 9fc Report * Computer Model = Nobilis
2010-01-07 17:22:29:839 1108 9fc Report * Bios Revision = ASUS A7V8X-X ACPI BIOS Revision 1013
2010-01-07 17:22:29:839 1108 9fc Report * Bios Name = Award Modular BIOS v6.0
2010-01-07 17:22:29:839 1108 9fc Report * Bios Release Date = 2004-09-02T00:00:00
2010-01-07 17:22:29:839 1108 9fc Report * Locale ID = 1033
2010-01-07 17:22:34:839 1108 c50 Report CWERReporter finishing event handling. (00000000)
"MowGreen" <mowg...@nowandzen.com> wrote in message news:Oug18q9j...@TK2MSFTNGP04.phx.gbl...
It appears that the WindowsUpdate.log you posted was not the current one.
Click the Start orb > in the Start Search field type in
windowsupdate.log
Under Programs, click on windowsupdate.log.
Post the last 50 or so lines of that log into your reply, please.
MowGreen
===============
*-343-* FDNY
Never Forgotten
===============
banthecheck.com
"Security updates should *never* have *non-security content* prechecked"
JamesJ wrote:
> I believe the date of the clean install using the format option was Sep
> 29 2009.
> That’s the creation date of a folder I created that day of the install.
MowGreen
Windows Update Agent was stopped successfully.
The first WindowsUpdate.log you posted is *not* the one currently being
used by Windows Update, James. This log is current, shows the latest
release of the Windows Update Agent, 7.4.7600.226, is installed, and WU
appears to be functioning correctly.
I'm glad you posted this log prior to going through reformatting and
reinstalling Vista.
My advice is to *not* use Office Access to update MS Office since the
system is opted into Microsoft Update, which will offer updates for all
Microsoft software installed.
And ... you're mowst welcome. Glad to see Vista is able to update and
you didn't have to waste time with the reformat/reinstall routine.
JamesJ wrote:
> "MowGreen" <mowg...@nowandzen.com <mailto:mowg...@nowandzen.com>>
> wrote in message news:Oug18q9j...@TK2MSFTNGP04.phx.gbl...
> It appears that the WindowsUpdate.log you posted was not the current
> one.
> Click the Start orb > in the Start Search field type in
> windowsupdate.log
> Under Programs, click on windowsupdate.log.
> Post the last 50 or so lines of that log into your reply, please.
>
> MowGreen
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
> banthecheck.com
> "Security updates should *never* have *non-security content* prechecked"
>
>
>
> JamesJ wrote:
>
> > I believe the date of the clean install using the format option
> was Sep
> > 29 2009.
> > That�s the creation date of a folder I created that day of the
> install.
> > I format my HD and install Vista once or twice a year no matter what.
> >
> > The last Vista update was: 12/09/2009
> > I uninstalled AVGFree on Wed and installed Microsoft Security
> Essentials
> > and that Updated this morning (1/7/2010):
> >
> > Definition Update for Microsoft Security Essentials - KB972696
> > (Definition 1.71.1885.0)
> >
> > James
> >
> > "MowGreen" <mowg...@nowandzen.com
> <mailto:mowg...@nowandzen.com> <mailto:mowg...@nowandzen.com>>
JamesJ
"MowGreen" <mowg...@nowandzen.com> wrote in message news:%23Ln4YA$jKHA...@TK2MSFTNGP04.phx.gbl...
> > That’s the creation date of a folder I created that day of the