Windows version?
CrystalBall© sez:
Error message after you install a Windows Internet Explorer 7 update from
Windows Update or from Microsoft Update: "Webpage cannot be displayed":
http://support.microsoft.com/kb/942818
If tweaking your third-party firewall's settings don't help, try the
following:
1. Disable your anti-virus application, any real-time protection provided by
an anti-spyware application (except for Windows Defender; includes Spybot
Tea Timer, SpySweeper Guards, AVG AS guard.exe, etc.), disable any
third-party firewall AND enable the Windows Firewall.
NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,
browsing; reading email; chatting) except #4 below until your anti-virus
application has been re-enabled! If you're running ZA Free firewall, you
may need to uninstall it instead of disabling it.
2. Uninstall "Security Update for Windows Internet Explorer 7 (KB944533)"
via Add/Remove Programs (make sure Show Updates box is checked at top right)
and reboot.
3. Re-do #1 above.
4. Go to http://windowsupdate.microsoft.com and install any Critical Updates
offered. If "Root Certificates" update is listed in the Optional Updates
category, you might install it, too, to take full advantage of IE7's
additional security.
5. Reboot > Make sure everything in #1 above is enabled again and, if
applicable, disable the Windows Firewall and enable your third-party
firewall.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/
Sharon wrote:
> I'm at a loss, have tried resetting IE settings, security settings, etc.
> Short of uninstalling IE and then reinstalling, I thought of setting my
> desktop back one restore point to get it back to working again.. Can
> anyone
> tell me which update is the culprit here? I vaguely remember looking at
> the
> updates, and all were security patches, I believe.
>
> I'm getting sick of having to fix my desktop everytime MS installs its
> updates. Would love some advice on how to fix this problem without
> restoring
> or reinstalling.. THANKS!
Windows version?
I'm guessing IE7:
I know of three causes for the vast majority of such problems:
1. You might have incompatible add-ons:
Go to Start | All Programs | Accessories | System Tools
and click Internet Explorer (No Add-ons).
2. Tools | Internet Options | Advanced
Scroll to the bottom and click Reset Internet Explorer Settings. Read this
article first:
How to use Reset Internet Explorer Settings (RIES):
http://support.microsoft.com/kb/923737
Note that the Reset IE Settings button will delete AutoComplete data (such
as passwords.) Do you have those backed up?
3. Malware already installed on the computer: Help with malware
All MS-MVP Sites.
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/darnit.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
Unexplained computer behavior may be caused by deceptive software.
http://support.microsoft.com/kb/827315
So How Did I Get Infected Anyway?
For quite a few people it's by installing programs like Messenger Plus,
whose ads for
malware don't identify the malware as such and try to convince you that you
owe it to the author. See also:
http://www.wilderssecurity.com/showthread.php?t=27971
Don't ever do a "default" install of anything. Always choose Custom and see
what else is being carried along. Don't install any extras you're not sure
of.
You might also try the steps here:
"Internet Explorer stops responding, stops working, or restarts"
http://support.microsoft.com/gp/pc_ie_intro
--
Frank Saunders MS-MVP IE,OE/WM
www.fjsmjs.com
Do not reply with email
"Frank Saunders MS-MVP IE,OE/WM" wrote:
> > > > 4. Go tohttp://windowsupdate.microsoft.comand install any Critical Updates
> > > > offered. If "Root Certificates" update is listed in the Optional Updates
> > > > category, you might install it, too, to take full advantage of IE7's
> > > > additional security.
>
> > > > 5. Reboot > Make sure everything in #1 above is enabled again and, if
> > > > applicable, disable the Windows Firewall and enable your third-party
> > > > firewall.
> > > > --
> > > > ~Robear Dyer (PA Bear)
> > > > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> > > > AumHa VSOP & Adminhttp://aumha.net
> > > > DTS-Lhttp://dts-l.net/
"Sharon" <Sha...@discussions.microsoft.com> wrote in message
news:08C8948F-D2D0-4DBB...@microsoft.com...
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).
If your problem relates to a Cumulative Security Update for IE, call the
above number and ask to be transferred to the Consumer IE7 queue (which is
47830).
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx
For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).
=> **If your problem relates to a Cumulative Security Update for IE, call
the above number and ask to be transferred to the Consumer IE7 queue (which
is 47830).** <=
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx
For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
Sharon wrote:
> Windows Vers. XP-pro, Serv.Pak 2+all updates, I.E. 7+all updates. I tried
> everything on your list exactly as you said to perform those, rebooted and
> still get the Page Cannot Be Displayed on opening new browser window.
> Thanks
> Robear, but it didn't work.. Still looking for a solution.
>
> "PA Bear [MS MVP]" wrote:
>
>> [X-post to IE General]
>>
>> Windows version?
>>
http://support.microsoft.com/search/?adv=1
You can also go online and visit our UK newsgroups to exchange ideas and
information with other Microsoft product users. There is also the chance to
talk to our Most Valued Professional (MVP).
http://support.microsoft.com/newsgroups/default.aspx
If you do not find the answer you are looking for and wish to discuss your
alternative support options, please call our Customer Support team on 0870 60
10 100. The lines are open from 8am to 6pm, Monday to Friday, excluding
public holidays.
Thank you again for getting in touch.
If so, did you clearly state in your first message that the problem was
caused by installing MS08-010 (KB944533) and that uninstalling it resolved
the problem?
Have you tried calling that phone number and telling the tech the same
thing, and that this should qualify for free support?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/
> In the bottem left corner, when I type in an address, like cnn.com,
That's not really an "address"; it's a domain name.
> the corner says "Connecting to http://www.cnn.com.edu"
You're looking at the Status bar and that's a symptom of a deficient DNS.
It indicates that the DNS was so non-responsive that IE has gone into
an obsolete mode called AutoScan in which it attempts to find a server
by applying each of the URLTemplate(s) in turn. You can avoid the symptom
(and perhaps give your actual lookup more time) by disabling search from the
Address bar or always using a protocol prefix when you enter something there
(that you expect to be treated as a site name.)
> I cant see it in IE7, but I'd assume the problem persists.
Perhaps you have disabled search from the Address bar? <eg>
HTH
Robert Aldwinckle
---
Recap:
1. Like several others here, you were running Kaspersky Internet Security
and had disabled the Kaspersky Firewall in favor of using the Windows
Firewall instead.
2. After installing MS08-010 (KB944533), attempting to open any page using
IE7 gave you a "Page cannot be displayed" error.
3. You tried disabling Kaspersky Anti-Virus then uninstalling/reinstalling
KB944533 without success.
4. After uninstalling Kaspersky Internet Security completely, you were able
to install KB944533 without IE7 giving you the "Page cannot be displayed"
error.
NB: Make certain that you either reinstall Kaspersky Internet Security or
another anti-virsus application ASAP! The machine should not be connected
to the internet without a fully functional anti-virus application and an
enabled firewall.
Judging from other related posts, it looks like the (disabled) Kaspersky
Firewall was the culprit here. I would suspect (but cannot prove) that
whatever you did to disable the Kaspersky Firewall did not, in fact,
completely disable it. If you decide to reinstall Kaspersky Internet
Security, I would recommend that you do NOT disable the firewall and use the
Windows Firewall instead. Or, if possible, see if you can do a Custom, not
default, (re)install of Kaspersky Internet Security and opt not to install
the firewall component at all.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/
CC: the Usual Suspects