Re: Microsoft Windows Updates are failing again....did this before but

[PA Bear [MS MVP]]

Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea Timer,
AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
attempting to install the update(s). If you disable the third-party
firewall, make certain that you enable the Windows Firewall!

=====================

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/?kbid=906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/?scid=ph;en-us;6527

2. You cannot install some updates or programs
http://support.microsoft.com/default.aspx?scid=kb;en-us;822798

3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.

How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.

===========================

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Tiff39 wrote:
> I am running Windows Media Edition (please refer to my profile for
> computer
> type) and am having a lot of trouble downloading ANY updates now.
> Something
> is not configured right, or I've done something (not impossible) wrong,
> but
> whatever the case, I am receiving error codes galore and there are like 30
> "failed" updates already in my update history file. Please help asap!
> One
> of the error codes I am receiving is 0x80242006 (?) I looked all over for
> that code and could not find any answers, so that's why I am HERE! ASKING
> YOU! I appreciate your time and consideration in this matter and it is
> greatly appreciated!

[Calven]

This issue can be caused by the following factors:

1. The Windows Update service has been stopped.
2. Corrupted Windows Update Temporary folder.

In order to narrow down the cause of this issue and resolve it, please refer
to the following steps. After completing each step, please check the result
on the Windows Update website.

NOTE: Some third party programs can affect the Windows Update service. If
you are running any third party applications such as Spyblocker, Internet or
web accelerators (programs designed to boost the speed of the Internet
connection), security or anti-virus programs (Norton, McAfee, etc.), I
recommend we temporarily disable or shut them down and then try to access the
Windows Update site later. Please understand that we are disabling these
programs only for the purpose of troubleshooting, and we can re-enable them
after we finish.

Step 1: Verify the relevant Windows Update services
=======================================
1. Click "Start", click "Run", type "services.msc" (without quotation marks)
in the open box and click "OK".
2. Double click the service "Background Intelligent Transfer Service".
3. Click on the "General" tab; make sure the "Startup Type" is "Automatic"
or "Manual". Then please click "Start" under "Service Status" to start the
service.
4. Please repeat the above steps with the following service:

Automatic Updates

You can also temporarily stop these services, restart the computer, and then
restart them again. If one of the two services is missing, please let me
know.

Step 2: Rename the Windows Update Softwaredistribution folder
=================================================
This problem may occur if the Windows Update, Software distribution folder
has been corrupted. We can refer to the following steps to rename this
folder. Please note that the folder will be re-created the next time we visit
the Windows Update site.

1. Click "Start", click "Run", and type "cmd" (without the quotes) and press
"Enter". Please run the following command in the open window to stop the
Automatic Updates service.

Type in "net stop WuAuServ" (without the quotes) and press "Enter".

Note: Please look at the cmd window and make sure it says that it was
stopped successfully before we try to rename the folder. However, if it were
unsuccessful, please let me know before performing any further steps and
include any error messages you may have received.

2. Click "Start", click "Run", and type in "%windir%" (without the quotes)
and press "Enter".
3. In the open folder, look for the folder named "SoftwareDistribution".
4. Right-click on the folder, select Rename and type "SDold" (without the
quotes) to rename this folder.
5. Click "Start", click "Run", and type "cmd" (without the quotes) and press
"Enter".

Type the command "net start WuAuServ" (without the quotes) in the open
window to restart the Automatic Updates service.

Note: Please look at the cmd window and make sure it says that it was
successfully started. However, if it were unsuccessful, please let me know
before performing any further steps and include any error messages you may
have received.

Best Regards,

Calven