MS Update and "Works8.msi"

[Sterling]

Hi,

I just did an update to my Windows XP SP3 (Media Center Edition) machine.
All updates (17) installed w/out a glitch except for one: a Works 8 update --
(KB955428).

"The feature are are trying to use is on a network resource that is
unavailable" ... "Enter an alternate path to a folder containing the
installation package Works8.msi".

I have the Works 8 DVD but when I insert it, as I have done before for Works
8 updates, nothing happens. I've already tried 3 times to install the update
but it keeps failing.

Sterling

[MowGreen [MVP]]

Browse the DVD [ or is it a CD? ] to see if Works8.msi is on it.
If you find it, copy it to the MSOCache folder on the root drive.
That's the drive where Windows is installed to, usually, C:\
Then try to install the update again and use Browse to point the
installer to Works8.msi in the MSOCache folder.

Or, using Internet Explorer, see if the update will install here:
http://office.microsoft.com/en-us/downloads/maincatalog.aspx
( If you're in a different location than the US, click the (change) link
at the top right of the page and set it to your locality )

http://office.microsoft.com/en-us/downloads/FX010402221033.aspx#9
> Can I use the Office Update site to update the Microsoft Works Suite?
> The Office Update site provides updates for Microsoft Word 2000, Word 2002, Word 2003, and Word 2007.
> Word 2000 is included in Microsoft Works Suite 2000 and Works Suite 2001. Word 2002 is included in
> more recent versions of the Microsoft Works Suite. The site does not provide updates for the other
> Works products, only the Word application. When you are prompted to insert an Office product CD during
> update installation, insert the Works CD.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

[Sterling]

Hi MowGreen,

Thank you for the reply.

I'm afraid I wasn't able to find either the Works8.msi or MSOCache folder. I
tried searching both items and Windows didn't find either. I went to the
Office Update site you linked me to and it says that there weren't able
updates available.

But I think I have good news! I was able to find the update on microsoft.com
(link below).

http://www.microsoft.com/downloads/details.aspx?FamilyID=458985c3-9c6f-4049-81cd-0d0389c81f11&DisplayLang=en

I downloaded the file -- KB955428_en-US.cab --, ran it, rebooted and once I
was back on the desktop, I got a balloon informing me that there was an
update ready. I installed it, went to MS Update and the update that was
giving an issue now appears as a successful update.

Thank you so much for your assistance. It's good to know there are people
like yourself who are willing to help people :-)

Sterling

PS It's a DVD (I mean it says "DVD" on both the cover and on disc).

[MowGreen [MVP]]

You're mowst welcome, Sterling. Glad to hear that you located the update
in the MS Download Center and that it installed properly.
BTW, that's where I grab the updates when they come out on Patch
Tuesday, too. It's faster than waiting for them to come down
automagically when one is stuck in a queue of who knows how many other
systems. <w>

[Sterling]

Yeah. I have Automatic Updates enabled but not once that I can remember has
it pushed out any updates except for unexpected updates, such as the one for
Windows Live Photo Gallery. Almost all updates that have been installed on my
machine have been done so by going to MS Update.

I think I'm going to look into downloading the updates via MS Download Center.

Sterling

[Anton Lebedev]

Thank you very much, Sterling. The procdure which you have described
(download installer via provided link, then runn it and then run update)
helped also in my case. The only difference was that I have used the
different language version =)

Have a nice day!

[jabo]

[tete]

hi sterling,thank you very much when you shared link...i entered and
installed that and i didn't receive "Error Message".....i hope that we can
share a lot of link for computer or updates.....thanks again...take care....
tete

[Upstate SC_L]

Sterling, thank you so much for posting your solution!! Worked for me
also:-) Been going round and round with this update all morning.

JB

"Sterling" <Ster...@discussions.microsoft.com> wrote in message
news:ECA73E71-C941-47AA...@microsoft.com...

[jabo]

Thanks for the info. I had found the page with all the downloads on it but
had no idea what it was. I downloaded the kb955428_en-us.cab as you
suggested and the update installed and showed as being installed. I think
Microsoft can be a little clearer as what to do with an update such as this.
Expecially to the clueless like I am. thanks, again

[Sterling]

Hi Anton, jabo, tete and JB,

Glad my suggestion was able to fix the issue you were having with the Works
8 update.

You're welcome,

Sterling

[C]

This worked for me as well...really thanks for sharing...I'm using vista and
was really having a hard time trying to fix this. Thanks again!

[Edwards@discussions.microsoft.com Steve Edwards]

Thank you! Thank You! Thank You!

Don't mean to sound so excited but this is the "1st" time I've actually
found assistance here that didn't take a course in rocket science to fix.
Great Assist!

Again...

Thank You...

Cheers

[Ellsam]

I'm sorry to seem stupid, but I've downloaded the file to my documents folder
but can't work out how to get the update to run, can you help?

[Peter]

You have to unzip it first as it's a cab file. Then just double-click or
right-click and select "Apply".

--
Peter
Toronto, Canada
"Ellsam" <Ell...@discussions.microsoft.com> wrote in message
news:BCB0DC19-6506-4B97...@microsoft.com...

[MowGreen [MVP]]

http://www.microsoft.com/downloads/details.aspx?FamilyID=458985c3-9c6f-4049-81cd-0d0389c81f11&DisplayLang=en

" Instructions
1. Download the file by clicking the Download button (above) and saving
the file to your hard disk.
2. Double-click the .msp file on your hard disk to start the Setup program.
3. Follow the instructions on the screen to complete the installation. "

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

[Sterling]

Hi Ellsam,

Check the instructions by Peter and MowGreen (in this thread) :-) One thing
that I can suggest to you is to download the update to your desktop. After
you install the update, you won't need the file, so you can drag and drop it
to the Recycle Bin.

Good luck,

Sterling

PS Steve: You're welsome.

[Ellsam]

Thank you Sterling, Peter and MowGreen for all your help it would seem to
have worked from your advice. When I check for updates now it confirms I'm
up-to-date except for one optional update for silverlight, or something like
that, but as I don't know what this is I'll leave it alone.

[Peter]

Glad you are all set. Silverlight is Microsoft's new application that is
similar to Flash: http://www.microsoft.com/SILVERLIGHT/

--
Peter
Toronto, Canada
"Ellsam" <Ell...@discussions.microsoft.com> wrote in message

news:4FA02008-B75B-45CA...@microsoft.com...

[Graceful/Graceless]

Upstate, I went to that link that you and Sterling used successfully. When I
downloaded that file and right-clicked it, the file never "ran". I.e., when
I click on OPen, it offers me only "Extract" How do you "run it" before
returning to Windows Update? Whenever I return to Update, it reports that
the KB955428 hs been downloaded and ;prompts me to install. When I do, it
still aborts withthat bit about "insert CD"...etc. ?
What am I doing wrong when I go to your offered link, downloAD the KB file
to my desktop, but am unable to "run it" as I do every other download to my
desktop. Tks in advance.

"Upstate SC_L" wrote:

> Sterling, thank you so much for posting your solution!! Worked for me
> also:-) Been going round and round with this update all morning.
>
> JB

> http://www.microsoft.com/wn3/aspx/postui.aspx?mid=72618446-8827-4656-b767-f3d11da889b5&cat=&lang=en&cr=US&guid=&sloc=en-us&dg=microsoft.public.windowsupdate&base=http://www.microsoft.com/communities/newsgroups/en-us/default.aspx&bclr=ececec&fclr=000000&sxml=http://www.microsoft.com/communities/newsgroups/en-us/site.xml&stgxml=http://www.microsoft.com/communities/newsgroups/en-us/settings.xml&sdgloc=en-US&tt=1

[Peter]

It is a zipped (compressed) file therefore you have to extract it first.
Then apply it.

--
Peter
Toronto, Canada
"Graceful/Graceless" <Graceful...@discussions.microsoft.com> wrote in
message news:426ED6B9-EAE1-4194...@microsoft.com...

[Graceful/Graceless]

Peter, like Mo I downloade the file but can't get it to open/run/. You say
to unsip it. How do I unzip? I'm on XP hOme edition. Sterling says to
download to the desktop, which is what I have done, but I don't know hoe to
unzip or otherwise get the file to my "cabs"..... I am a beginner.

[Graceful/Graceless]

Like Elsam, I can't get the file to open or run. (And I don't know how to
unzip it.) When you say "double click tghe .msp file.." what do you mean and
how do I find that file?

[Peter]

Just right-click and select "Extract" or double-click it, then apply the
subsequent unzipped file byt either double-clicking it or right-clicking and
selecting Apply.

--
Peter
Toronto, Canada
"Graceful/Graceless" <Graceful...@discussions.microsoft.com> wrote in

message news:0E89F741-1585-4A63...@microsoft.com...

[Peter]

Just right-click and select "Extract" or double-click it, then apply the
subsequent unzipped file byt either double-clicking it or right-clicking and
selecting Apply.

That's the 3rd place in this thread I've posted this. Hopefully you'll see
one of them.

--
Peter
Toronto, Canada
"Graceful/Graceless" <Graceful...@discussions.microsoft.com> wrote in

message news:3239721F-4823-42C3...@microsoft.com...

[Sterling]

Graceful/Graceless,

The reason why I suggested to download the file to your desktop is because
you'll more easily know/remember where you download the file to.

Once you've downloaded the .cab file from microsoft.com, double-click the
icon on your desktop, a windows will open with a file in it, double-click
that icon and select Extract (to Desktop). Once the extraction has finished,
close the window and double-click the new icon on your desktop -- this icon
(file) is the one you extracted from the .cab download. When you double-click
the icon, the update will install.

Sterling

[Sterling]

Sorry Peter, I didn't see your post.

Sterling

[Graceful/Graceless]

Sterling: Thanks. I printed your last post because I am exhausted and want
to take time doing what you say. I think I now see what I was doing wrong,
and your last instruction makes me confident. Thanks, in advance.

[Graceful/Graceless]

Sterling: Thanks a million. I ran inside, had a second Martini, then
followed your "extracting" instructions. The .cab installed; I went back to
Windows Update, and the previously downloaded (but not installed) KB update
installed in 20 seconds!
Your advice was sterling!

[Sterling]

Graceful/Graceless,

Hmm... I wonder if maybe it was the second Martini and not me that helped
you properly install the update? ;-)

I'm glad you were able to install the update. It seems there's something
wrong with it because a lot of people are having to manually install the
update.

You're welcome,

Sterling

[airtong-ngam-tae]

Thank you every one for information,but I Have a problem. That is I can'T download File KB955428_en-US.cab because when I click download link Below appear

http://download.microsoft.com/download/c/e/2/ce2f06c0-05fc-4dca-9c5a-4e12297282b9/KB955428_en-US.cab

but I Find Address not Found. or Internet Explorer cannot display the webpage.

I don't know how it be. Maybe I'm in Thailand so it can't download.

someone please help me (Send that file to me)

email : the_gli...@hotmail.com

Thank you very much

Air

[Kayman]

Try again
http://www.microsoft.com/downloads/details.aspx?FamilyID=458985c3-9c6f-4049-81cd-0d0389c81f11&DisplayLang=en

[PA Bear [MS MVP]]

Are you running an English-language version of Windows?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

[airtong-ngam-tae]

Last night I try to download that file ,but still not work

This morning I can download in (8.30 A.M. in Thailand)

Thank you everyone for information.

[Rural Guy]

I don't have Works8.msi. I have Works 7. I done the steps and the programs
knows I don't have works 8. So I am puzzled as to why the update keeps
coming at me? I get the following comment when I click apply.

" The upgrade patch cannot be installed by the Windows Installer service
because the program to be upgrade may be missing, or the upgrade patch may
update a different version of the prgram. Verify that the program to be
upgrade exists on your computer and that you have the correct upgrade patch"

I have the disk for 7 but not Works 8, therefore why is the automatic update
trying to update Works8.msi? Having problems with updating XP service pack
3 also, perhaps this has something to do with it? What do you think?

Thanks

[mrrend]

I had the same problem but your solution worked (behind the scenes,as it
downloaded without telling me!!!) I wish Microsoft would sort out these
problems in advance!!

[InNeedofHELP]

SOLVED. Issues around upgrading Works 9 to Office Suites (including
Professional, Small Biz) still exist. Solved by spending $45 to purchase a
Works 9 package at local computer store. Downloaded patch from MS
http://support.microsoft.com/kb/943290/en-us . Installed new Office Suite
effortlessly.

I had been running into 2 key problems with the MS "fix" download:
1) Insisted on having a physical disk for a .msi file. Didn't have because
Works was OEM and could not locate the file on recovery disks.
2) During upgrade, kept getting MS error message that Works 9 is an
ineligible program for the upgrade even though it clearly states that Works 9
is eligible on the Suite box!

[Howard31]

Hi Sterling!

I know its now a year after you started this thread, but I want to thank
you! As it helped me too. In my case it was a problem with an update for
Works 8 (KB973636) which the automated updates couldn't install.

A. Ch. Eirinberg