RE: Error 80240029 on Defender Update
MattP
Events log under the softwaredistribution folder it says "Client has an
invalid PID" on each attempt to update defender.
"MattP" wrote:
> Says "The program can't check for definition updates".
>
> Searched for the error code but couldn't find any results. Any ideas?
MattP
Donna Buenaventura
The new version of Windows Defender is 1.1.1593. If you have earlier
version that means the license has expired and it won't update the
definitions any longer unless you have the newer version, please download
the new installer with the latest version from Microsoft page:
http://www.microsoft.com/athome/security/spyware/software/default.mspx
--
Regards,
Donna Buenaventura
Windows Security MVP
w: http://cou.dozleng.com
b: http://msmvps.com/donna
"MattP" <Ma...@discussions.microsoft.com> wrote in message
news:BE1C98E6-3FB5-40F8...@microsoft.com...
MowGreen [MVP]
on Vista Ultimate RTM.
Matt ... not sure what to advise you. There are only a couple of posts
with the same issue you are experiencing. Is the system activated ?
Not sure why the PID is not being read correctly.
What does the WindowsUpdate.log, located in %windir%, show ?
MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============
MattP
Vista is activated. Windowsupdate.log entry:
2007-02-14
16:42:19:676-0600 1 154 101 {00000000-0000-0000-0000-000000000000} 0 0 Windows Defender Failure Software Synchronization Client has an invalid Pid.
Only glitch I've had since install a few weeks ago, and it just started
recently.
PA Bear
Matt, is Defender running with Engine v1.1.2101.0 (look in Defender Help >
About)?
By any chance are you also running OneCare?
</kibbitz>
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
MattP
Windows Defender Version: 1.1.1505.0
Engine Version: 1.1.2101.0
Definition Version: 1.15.2224.9
Frustrated here... the dreamscene preview is not reported under windows
update, but no error is reported there either. Have tried updating the
defender definition files from within defender and from security center.
The only reference I can seem to find to that error code appear to be from
those with hacked copies... and mine is most definitely not.
Robert Aldwinckle
...
> Says "The program can't check for definition updates".
>
> Searched for the error code but couldn't find any results.
Really? ; }
http://docxp.mvps.org/WU5-ERR.htm
<quote>
0x80240029 -2145124311 WU E INVALID PRODUCT LICENSE
A product with an invalid license was found on the system.
</quote>
> Any ideas?
Check the context of the error? (Ref. KB902093)
BTW I think there is a separate web forum which specializes in licensing problems.
Good luck
Robert Aldwinckle
---
MowGreen [MVP]
Does it deal with Vista licensing too, Robert ?
MowGreen [MVP]
Instead of me attempting to guess just why the log is showing that the
PID is invalid, you are entitled to free support for issues with
security updates. The update to Defender is a security update.
Call !!!
> Customers in the U.S. and Canada can receive technical support from Microsoft Product
> Support Services at 1-866-PCSAFETY. There is no charge for support calls that are
> associated with security updates.
DO NOT EVEN MENTION Dreamscene as it is NOT security related. Let them
work out why the system is not being detected as valid. ;)
MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============
MattP
years forums/newsgroups have almost always provided my answers with alot less
headaches. I appreciate your advice in any event.
Robert, my assumption is that you're telling me that my system believes I
have some "other" product with an invalid license on my system. That is not
the case.
I only brought up the fact that I can't see dreamscene as possibly another
symptom of my problem. If only there was a way to reinstall defender...
Thanks again!
MattP
Robert Aldwinckle
>I hesitate to call because I gave up on phone support years ago... over the
> years forums/newsgroups have almost always provided my answers with alot less
> headaches. I appreciate your advice in any event.
>
> Robert, my assumption is that you're telling me that my system believes I
> have some "other" product with an invalid license on my system. That is not
> the case.
No. I'm just telling you that the code does have a documented meaning.
Now you can see that as well it is being used somewhat consistently
with the other symptoms of your case. E.g. Donna has already given
you an example of why the code might have been used: Beta products expire.
More significantly, the PID you found (all zeros) was invalid. Etc.
>
> I only brought up the fact that I can't see dreamscene as possibly another
> symptom of my problem. If only there was a way to reinstall defender...
Well, this isn't the right newsgroup for helping with that either. ; )
However, perhaps an effective start would be to find where
that PID is being stored and compare it with what a similar machine
which is working properly has there. Your OEM support could hopefully
handle that latter request if you have no other machines to compare with?
Use ProcMon to show you the registry accesses.
I suspect that all zero number may be easily evident
but in any case with ProcMon you can use its interleaved
FileMon trace records to correlate the registry accesses with
the writes to the diagnostic logs.
Good luck
Robert
---
LCHolmes
oscuro
license (I'm using a brand new computer with Vista pre-installed). It's a
typical Microsoft bug. I've been able to update by doing it manually
(turning off all automatic updating, and then checking for new updates
manually). That delivers new updates for windows and defender, so that's
good, but automatic updates still won't work...
sierabob
Here's what worked for a Vista computer preinstalled with Defender:
remove any software that might be malicious or unlicensed. Then run
Live OneCare from safety.live.com. The OneCare program will seem to
hang and not finish loading, but the 0x80240029 error code will clear
during this period.
--
sierabob
------------------------------------------------------------------------
sierabob's Profile: http://forums.techarena.in/member.php?userid=22195
View this thread: http://forums.techarena.in/showthread.php?t=682550
MattP
PA Bear
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
MattP wrote:
> Hey... seems to have worked. I sure appreciate the advice. Thanks again!
>
> "sierabob" wrote:
>> Here's what worked for a Vista computer preinstalled with Defender:
>> remove any software that might be malicious or unlicensed. Then run
>> Live OneCare from safety.live.com. The OneCare program will seem to
>> hang and not finish loading, but the 0x80240029 error code will clear
>> during this period.
<paste>
>> MattP wrote:
>>> Not running OneCare... defender reports the following:
>>>
>>> Windows Defender Version: 1.1.1505.0
>>> Engine Version: 1.1.2101.0
>>> Definition Version: 1.15.2224.9
>>>
>>> Frustrated here... the dreamscene preview is not reported under windows
>>> update, but no error is reported there either. Have tried updating the
>>> defender definition files from within defender and from security center.
>>>
>>> The only reference I can seem to find to that error code appear to be
>>> from
>>> those with hacked copies... and mine is most definitely not.
>>>
>>> "PA Bear" wrote:
>>>> <kibbitz>
>>>> Matt, is Defender running with Engine v1.1.2101.0 (look in Defender
>>>> Help > About)?
>>>>
>>>> By any chance are you also running OneCare?
>>>> </kibbitz>
>>>> --
>>>> MattP wrote:
>>>>> Thanks for the responses. It is not beta defender...came with
>>>>> Ultimate
>>>>> RTM.
>>>>> Vista is activated. Windowsupdate.log entry:
>>>>>
>>>>> 2007-02-14
>>>>> 16:42:19:676-0600 1 154 101 {00000000-0000-0000-0000-000000000000} 0 0
>>>>> Windows Defender Failure Software Synchronization Client has an
>>>>> invalid
>>>>> Pid.
>>>>>
>>>>> Only glitch I've had since install a few weeks ago, and it just
>>>>> started
>>>>> recently.
>>>>>
>>>>> "MowGreen [MVP]" wrote:
>>>>>> Donna ... after you posted Matt revealed that this issue was
>>>>>> occurring
>>>>>> on Vista Ultimate RTM.
>>>>>>
>>>>>> Matt ... not sure what to advise you. There are only a couple of
>>>>>> posts
>>>>>> with the same issue you are experiencing. Is the system activated ?
>>>>>> Not sure why the PID is not being read correctly.
>>>>>> What does the WindowsUpdate.log, located in %windir%, show ?
>>>>>>
sierabob
Why this solution works puzzles me, but I'm not complaining. The
OneCare program must remove some remnant of an unauthorized file that
has nothing to do with Vista's registry. This can occur even if the
offending software was removed and only existed as an uninstalled file
in a downloads folder.
BajaPaul
which was used to install my OS. I am running 64 bit. I can't get this
error code to go away. Please let me know the solution once it is figured
out by someone.
Greg @discussions.microsoft.com Aussie Greg
from MS site thinking that my version was out of date and Vista would not
allow me to install it as it had Defender already installed
argggghhhhhhh!!!!!!
BajaPaul
do a manual update, then turn auto upates on again. I also ran the Free
OneCare thing like mentioned above. I have not had any problems since. Re:
sierabob's reply above. This is something Microsoft needs to look into.
Paul
cbk0111
says you are up to date, there are some missing). I turned off the windows
automatic update and unchecked options under recommended updates. (control
panel - windows update - change settings). Then I checked for updates - and
there were some. I installed them and then ran the windows defender update
and it worked. Don't forget to turn back on automatic updating when you are
done!
Dougie
fixed the problem for me! I have a new pc with Vista pre-installed. Windows
Defender cant check for updates.
When I have turned off auto updates, then done a manual check for updates
I'm told it is up to date! I then ran windows defender - only to get the
same message that it cant check for definition updates. (just going around
in circles!!!???)
I do not have Live One Care - i am running NOD32 antivirus system.....any
further suggestions?!
Jos
Ik had exactly the same problem on a brandnew DELL laptop (1 week old, of
course with fully legal version Vista Home Premium, activated and
registrated).
In my situation the de-activation of Microsoft Update in the security centre
solved the problem.
After de-activation Windows Update suddenly saw the most recent update for
Defender and updated without problems.
Seems that Microsoft update itselves causes a compatibility issue with
Vista.....
Jeremiah
recieving the 80240029 error code. I did get Defender to update but first
turned off Windows Update in the security center, then manually prompted for
an update.
ar21958
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?&lang=en&cr=US&guid=&sloc=en-us&dg=microsoft.private.security.spyware.signatures&p=1&tid=c94c5c37-6661-4098-bb19-fa611d3d5fd4
Julie
And then I found your answer, it worked.
Have put the Communities page in my favourites.
Julie
"hitman" wrote:
> a lot of people have advised to turn off auto updates and the two boxes that
> are checked near the bottom of the windows update settings page but all you
> really have to do is uncheck the box at the very bottom that says something
> about using microsoft update to provide updates.
>
> Once you uncheck that box you'll be informed that your computer is not up to
> date. just hit the check for updates button and voila...it should work again.
fireplug1
this...follow this link and then the instructions given and you will have a
happy Defender and user too! here it is:
http://support.microsoft.com/kb/934562/en-us
start in safe mode and follow instructions, best to write them down so you
don't forget...signed:
Fireplug+++++++
fireplug1
then follow this link to fix the problem of error code 0x80240029..follow
this link and then instructions given:
http://support.microsoft.com/kb/934562/en-us
Best of luck, this will work every time and it is a permanent fix for the
corrupt file causing this problem...
signed: Fireplug1
+++++++++++
"Donna Buenaventura" wrote:
> Hi Matt,
> The new version of Windows Defender is 1.1.1593. If you have earlier
> version that means the license has expired and it won't update the
> definitions any longer unless you have the newer version, please download
> the new installer with the latest version from Microsoft page:
> http://www.microsoft.com/athome/security/spyware/software/default.mspx
>
>
> --
> Regards,
> Donna Buenaventura
> Windows Security MVP
> w: http://cou.dozleng.com
> b: http://msmvps.com/donna
>
> "MattP" <Ma...@discussions.microsoft.com> wrote in message
> news:BE1C98E6-3FB5-40F8...@microsoft.com...
> > Says "The program can't check for definition updates".
> >
> > Searched for the error code but couldn't find any results. Any ideas?
>