Error number: 0x80245003..?
Frank
Error number: 0x80245003. We're sorry. Windows Update has encountered an
error and cannot display the requested page.
I did a system restore to a few days ago when I know WU was working but
nothing works.
Please help!
Thx.
Frank
Pat Walters [MSFT]
I am sorry you are running into this problem. The error you list translates
to: "The RedirectorID in the downloaded wuredir.cab is smaller than the
cached cab. Try this:
1. Close all Command Prompt windows and all Internet browsers
2. Click Start
3. Click Search
4. Click "All Files and Folders"
5. Copy and paste the following into the "A word or phrase in the file:"
field: wuident.cab;wuredir.cab
6. Using the pull-down menu, select only the drive letter where the WINDOWS
directory resides.
a. If you may not know where that is, click Start
b. Click Run
c. Type: %windir%
d. Click OK. A window will open with an address field near the top.
If it says: "D:\WINDOWS," then D: is the drive letter. If instead it says:
"C:\WINNT," then C: is the drive letter.
7. Click "More Advanced Options" and make sure the top 3 boxes are checked
8. Click Search
9. When you find the results, select every instance of these files in the
windows\system32\dllcache folder and delete them, but LEAVE the ones that
are in the system32 folder.
10. Repeat step 9, but select instances of files ANYWHERE outside the
system32 folder, and delete them.
11. Finally, select any matching instances of files in the system32 folder,
and delete them.
12. Close the Search window
13. Click Start
14. Click Run
15. Type: services.msc and click OK
16. Make sure that the following two services are started, by
double-clicking on each of them.
a. Automatic Updates
b. Background Intelligent Transfer Service
c. If either of them are not started, click the Start button.
17. Verify they are started before leaving the Services window.
18. Open one single Internet Explorer window.
19. In the Internet Explorer window, click Tools, then Windows Update
20. When the browser reaches the Windows Update website is reached, see if
the site offers to download the newest software to your system. We'll
assume it does.
21. Try to install just one update, by clicking "Custom Install"
22. Click Review and Install Updates
23. Uncheck all but one update, so that we can narrow down the problem.
24. Look down at your system clock and note the time. Click Install
25. If it succeeds, great! Reply back and let us know! If it fails, move
to the next step.
26. Click Start
27. Click Run
28. Type: %windir%\WindowsUpdate.log (notice no space between windows and
update)
29. Scroll down through the log to the time you noted in step 24.
30. Starting at this time, click and drag down and to the right, selecting
everything to the end of the log from this time.
31. Copy the selected text
32. Reply back to this posting.
33. Tell us which update you were attempting to install, and where it
failed.
34. Paste the copied text into the post, and Send it to us.
Sincerely,
Pat Walters [MSFT]
"Frank" <f...@nospam.com> wrote in message
news:umDVzSI...@TK2MSFTNGP09.phx.gbl...
CarlosMD
I tryed to fix like you said.. but nothing.
here goes the log:
2005-06-22 19:23:11+0100 760 2fc Service received SERVICE_CONTROL_STOP
control
2005-06-22 19:23:11+0100 760 590 Exiting Service Main
2005-06-22 19:23:12+0100 760 590 WUAUENG ServiceMain exits. Exit code
is 0x240001
2005-06-22 19:23:13+0100 760 fa8 Service Main starts
2005-06-22 19:23:13+0100 760 fa8 Using BatchFlushAge = 27144.
2005-06-22 19:23:13+0100 760 fa8 Using SamplingValue = 83.
2005-06-22 19:23:13+0100 760 fa8 Successfully loaded event namespace
dictionary.
2005-06-22 19:23:13+0100 760 fa8 Successfully loaded client event
namespace descriptor.
2005-06-22 19:23:13+0100 760 fa8 Successfully initialized local event
logger. Events will be logged at
C:\WINDOWS\SoftwareDistribution\ReportingEvents.log.
2005-06-22 19:23:13+0100 760 fa8 Successfully initialized NT event
logger.
2005-06-22 19:23:13+0100 760 fa8 Successfully initialized event
uploader 0.
2005-06-22 19:23:13+0100 760 fa8 Successfully initialized event
uploader 1.
2005-06-22 19:23:14+0100 760 fa8 WU client with version 5.4.3790.2180
successfully initialized
2005-06-22 19:23:14+0100 760 fa8 Service status is now
SERVICE_RUNNING
2005-06-22 19:23:59+0100 760 fa8 start delayed initialization of WU
client
2005-06-22 19:23:59 3048 f54 Misc =========== Logging initialized
(build: 5.8.0.2469, tz: +0100) ===========
2005-06-22 19:23:59 3048 f54 Misc = Process: C:\Program
Files\Internet Explorer\iexplore.exe
2005-06-22 19:23:59 3048 f54 Misc = Module:
C:\WINDOWS\System32\wuapi.dll
2005-06-22 19:23:59 3048 f54 COMAPI FATAL: Unable to connect to the
service (hr=80004002)
2005-06-22 19:23:59 3048 f54 COMAPI WARNING: Unable to establish
connection to the service. (hr=80004002)
2005-06-22 19:24:00+0100 2216 d28 Trying to make out of proc datastore
active
2005-06-22 19:24:02 3048 f54 COMAPI FATAL: Unable to connect to the
service (hr=80004002)
2005-06-22 19:24:02 3048 f54 COMAPI WARNING: Unable to establish
connection to the service. (hr=80004002)
2005-06-22 19:24:03+0100 2216 d28 Out of proc datastore is now active
2005-06-22 19:24:03+0100 760 fa8 WU client failed to load persisted
download calls with error 0x80004002
2005-06-22 19:24:03+0100 760 fa8 Client Call Recorder finished delayed
initialization
2005-06-22 19:24:03+0100 760 fa8 DM: GetSession failed with
0x80004002.
2005-06-22 19:24:03+0100 760 fa8 Setting next AU detection timeout to
2005-06-22 18:24:03
2005-06-22 19:24:04+0100 760 fa8 Failed to get session from datastore:
80004002
2005-06-22 19:24:04+0100 760 fa8 Failed to Unserialize from data
store: 80004002
2005-06-22 19:24:04+0100 760 fa8 InitAUComponents Failed, will restart
AU in 30 mins: 80004002
2005-06-22 19:24:04+0100 760 fa8 AU Restart required....
2005-06-22 19:24:09+0100 3048 f54 Checking for different Redirector at:
http://tinyurl.com/4yrq8
2005-06-22 19:24:12+0100 3048 f54 WinInet: Successfully downloaded
http://tinyurl.com/4yrq8 to file
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab
2005-06-22 19:24:12+0100 3048 f54 Checking for different Redirector at:
http://download.microsoft.com/windowsupdate/v5/redir/wuredir.cab
2005-06-22 19:24:12+0100 3048 f54 WinInet: Successfully downloaded
http://download.microsoft.com/windowsupdate/v5/redir/wuredir.cab to
file
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab
2005-06-22 19:24:12+0100 3048 f54 Checking for different Redirector at:
http://windowsupdate.microsoft.com/v5/redir/wuredir.cab
2005-06-22 19:24:13+0100 3048 f54 WinInet: Successfully downloaded
http://windowsupdate.microsoft.com/v5/redir/wuredir.cab to file
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab
2005-06-22 19:24:13+0100 3048 f54 GetWuidentUrlFromRedirector failed
due to error 0x80245003
2005-06-22 19:24:13+0100 3048 f54 CheckIfClientUpdateNeeded failed:
error 0x80245003
--
CarlosMD
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Robert Aldwinckle
news:CarlosM...@no-mx.msusenet.com
> [Subject: Re: Error number: 0x80245003..?]
...
>
> I tryed to fix like you said.. but nothing.
>
> here goes the log:
This (fatal?) error occurred first:
> 2005-06-22 19:23:59 3048 f54 COMAPI FATAL: Unable to connect to the
> service (hr=80004002)
Try a search?
(Google Groups search for
(80004002 OR 0x80004002) (MSFT OR MVP) group:microsoft.public.windowsupdate
)
turns up several suggestions.
Let's start with:
What version of Windows do you have?
What version of BITS do you have?
Etc.
Good luck
Robert Aldwinckle
---
Cart45
You've indicated that you're experiencing some problems with Windows
Update
and you get an error ( 0x80248011 / 0x80070002 / 0xc80003fa /
0x80240017 /
0x80245003 ). If you have, please try the following steps as quickly
as
possible.
A) Most likely being caused by a User File (Temp files, History,
Cookies)
that may be corruptedand intefering with the Internet Browser To delete
these files, do the following:
1. Within the Internet Explorer, click on Tools and then click on
Internet
Options
2. Click on "Delete Cookies"
3. Click on "Delete Files"
4. Put a check mark in the box "Delete all offline content", Click OK
5. Click on "Clear History"
6. Click on "Yes" in the confirmation box
7. Click on OK to close the window
B) Stop the Automatic Update Service
1. Click Start and choose Run
2. In the Run box, type
net stop wuauserv
net stop bits
C) Delete the "Software Distribution" Folder
1. Click Start and choose Search and All files and folders
2. Search for the folder named (without the quotation marks) " Software
Distribution"
3. Search on your local hard drives (Normally it's on your C: Drive)
4. Under the More Advance Options, you want to put a check mark in the
"Search hidden Files and Folders"
5. Click Search
6. Once you've located the folder, Do a right click on the folder and
select
Rename (Located in C:\Windows)
7. Rename the folder to OLDSoftware Distribution (If you get a
permission
error, goto Step #9)
8. Reboot your machine, and preceed to try Windows Updates again.
9. Boot into Safe Mode.
10. If you're at the Windows Desktop, Click on Start, Shut Down and
Restart
11. Once the PC has shut down and begins to reboot again, Hit the F8
key
(once per second)
12. Once done correctly, you will see a Boot-up Menu Screen, Choose
Option
#1 " Safe Mode"
13. Goto Step #1
--
Cart45
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