"An internal application error has occured"
Sunny Ng.
I have just installed Windows Media Player 10. When I
open it, a message of "An internal application error has
occured" and I could not do anything then.
Could you please explain the reason why and how to fix it?
Thanks so lot.
TSN.
Chris Lanier [MVP]
Player it is likely not installed correctly. You will want to re-download a
copy of the player and then install it over your installation. It can be
downloaded at http://tinyurl.com/2qja5.
It you are still getting the error after you know the player is installed
properly then it is being caused by something external to Windows Media
Player.
If you have installed any "Codec Packs" at any time they might also cause
this. It doesn't matter if you have uninstalled it, because the uninstaller
for these third party codec packs only work about 2% of the time.
Now, if it's not the player itself and you have not installed any codec
packs at any point then the problem is most likely your video or audio
drivers. To test this launch mplayer2.exe (Start>>Run>>Type "mplayer2.exe")
and see if you can play video and audio files without issues.
If you run into an issue then it's also likely causing issues with WMP 9
also. Reinstall both the audio and video drivers to fix that.
If that doesn't do it it's could be the CD-ROM driver doing it. Please see
http://tinyurl.com/32s5j for help fixing that.
If none of the above helps you will want to ask real Product Support. See
http://tinyurl.com/36lmt.
--
Chris Lanier
Microsoft MVP - Digital Media
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"Sunny Ng." <tsng...@rogers.com> wrote in message
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