Outlook Express fixes are generally not applicable to Windows Mail.
be manually configured to let mail through.
"Ken Seamon" wrote in message
news:2007641324seamon@melbpc.org.au...
> HERE'S THE SOLUTION (WORKING OK SO FAR)I GOT FROM MCAFEE "CHAT" SUPPORT on June 4, 2007, RE VIRUS SCAN BLOCKING OUTGOING EMAIL:
> Please wait while we find a technician to assist you...
> You have been connected to Andrea Andrews.
> Andrea Andrews: Hello Paul, thank you for contacting McAfee. My name is Andrea.
> Andrea Andrews: Your case number for this chat session is 13222085.
> Andrea Andrews: How can I assist you with your McAfee software today?
> Paul Douglas: On my outgoing email, I often get an error message. Here is an example:
> Paul Douglas: "E-mail scanning encountered a problem: This e-mail message cannot be sent. After you verify
> Paul Douglas: the format of your recipient address, McAfee recommends that you resend those messages from
> Paul Douglas: your e-mail program. Command sent: RCPT TO: <ds...@sbcglobal.net>
> Andrea Andrews: Do you receive this message when sending plain e-mails or e-mails with attachments?
> Paul Douglas: Command received: 550 relaying mail to sbcglobal.net is not allowed"
> Paul Douglas: Sorry, no attachments involved
> Andrea Andrews: That's fine. Thank you for the detailed explanation.
> Paul Douglas: Plain e-mail
> Andrea Andrews: Since when have you been experiencing this issue?
> Paul Douglas: Since I installed PC Protection Plus (3 user license for my wife)
> Paul Douglas: Just this week June 1, 2007
> Andrea Andrews: Do you use Outlook or Outlook Express?
> Paul Douglas: Outlook Express
> Andrea Andrews: Paul, I understand that, you get an error message '"E-mail scanning encountered a problem: This e-mail message
> cannot be sent.' often when you try to send out plain e-mails without attachments using Outlook Express. Is that correct?
> Paul Douglas: Yes. This was not a problem with Security Suite 7 which I replaced with PC Protection Plus
> Andrea Andrews: Thank you for the confirmation.
> Andrea Andrews: Did the McAfee PC Protection Plus software come on a CD or was it a download from the Internet?
> Paul Douglas: Download
> Andrea Andrews: Double click on the 'M' icon on the bottom right hand corner of the screen to open McAfee SecurityCenter.
> Paul Douglas: OK done
> Andrea Andrews: Please click on 'View Details' on the bottom right hand corner of the window.
> Paul Douglas: Version 7.2, Build 7.2.147
> Andrea Andrews: Now, click on VirusScan and let me know the information given below it.
> Paul Douglas: Version 11.2, Build 11.2.124, DAT Version 5044.0000, Engine Ver: 5100.0194
> Andrea Andrews: Great.
> Andrea Andrews: It seems that your McAfee products are up-to-date.
> Andrea Andrews: Let us now check if Outlook Express is selected as the Trusted E-mail Program in McAfee.
> Paul Douglas: OK - haven't done that before
> Andrea Andrews: Close the View Details window and return to the main SecurityCenter window.
> Paul Douglas: Done
> Andrea Andrews: 1. Click E-mail & IM.
> 2. Click Configure. (near the Center Right)
> 3. Under E-mail protection, click 'Advanced'.
> 4. Select Trusted E-mail Program from the left.
> Paul Douglas: Yes, Outlook Express, msimn.exe is listed
> Paul Douglas: Status is trusted
> Andrea Andrews: Let us now open the SMTP, POP3 and the IMAP ports in McAfee Firewall.
> Paul Douglas: OK - also haven't done before
> Andrea Andrews: 1. Return to the main SecurityCenter window.
> 2. Click Internet & Network.
> 3. Click Configure. (near the Center Right)
> 4. Under Firewall protection, click 'Advanced'.
> Paul Douglas: OK
> Andrea Andrews: 5. Select System Services. (from the left pane)
> 6. Under Open System Service Port, place a check mark besides SMTP (port 25), POP3 (port 110) and MAPI (port 143)
> 7. Click OK.
> Paul Douglas: Don't see MAPI but I do see IMAP
> Andrea Andrews: Yes, please pardon my typographical error. Please place a check mark besides IMAP (port 143).
> Paul Douglas: OK - done and OK has been clicked
> Andrea Andrews: Now, let us check if Outlook Express is Allowed Full Access in McAfee Firewall.
> Paul Douglas: OK
> Andrea Andrews: 1. Return to the main SecurityCenter window.
> 2. Click Internet & Network.
> 3. Click Configure. (near the Center Right)
> 4. Under Firewall protection, click 'Advanced'.
> Paul Douglas: OK
> Andrea Andrews: 5. Select Program Permissions. (from the left pane)
> 6. Under Program Permissions, select Outlook Express.
> 7. Under Action, click Grant Full Access.
> 8. Click OK.
> Paul Douglas: OK - Done (it was already Full Access, but I did as you instructed)
> Andrea Andrews: Wonderful!
> Andrea Andrews: Let us check to see if SMTP Authentication is set up properly in Outlook Express.
> Paul Douglas: OK
> Andrea Andrews: 1. Open Outlook Express.
> 2. Select the TOOLS menu.
> 3. Click ACCOUNTS.
> 4. Click the MAIL tab.
> Paul Douglas: OK done
> Andrea Andrews: 5. Highlight your mail account, click PROPERTIES.
> 6. Click the SERVERS tab.
> 7. Select the checkbox that reads "MY SERVER REQUIRES AUTHENTICATION".
> Paul Douglas: OK done
> Andrea Andrews: 8. Click the SETTINGS button
> 9. Select "Logon Using"
> 10. In the 'Account Name' are enter your "FULL EMAIL ADDRESS" and then enter your
> password in the "PASSWORD" field.
> 11. Click OK and Apply
> Andrea Andrews: 12. Click OK and CLOSE.
> Paul Douglas: Do I tick "Log on using Secure Password Authentication"?
> Andrea Andrews: No, please ignore that option.
> Paul Douglas: OK - done\
> Andrea Andrews: Now, please send out a few e-mails to yourself and some to other recipients to check if the issue is resolved.
> Andrea Andrews: Please let me know the results.
> Paul Douglas: OK - hang on
> Andrea Andrews: Sure Paul, I am awaiting your response.
> Paul Douglas: All seems to be OK. Can you send me an email of this process so I can apply it to my wife's PC - she's having the
> same problem.
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