Windows Vista Mail asking for logon information now

[Madshade]

Can't use Windows Mail without logging into server. This just started this
morning.

A windows security pop up window with username and password confirmation and
checkbox for remembering both pops up now. If you check remember my
credentils it still won't remember and will ask you again. It has nothing to
do with your ISP.

Any suggestions?

[kls7377]

[kls7377]

Im having the same problem-looking for answers thanks

[JPEN50]

[CoCojax]

"kls7377" wrote:

I am having the same problem, mine started yesterday evening when I got home
after a week of vacation...
Keeps requesting me to sign in and when I do I receive this error message..

Account: 'Windows Mail', Server: 'pop.broadband.rogers.com', Protocol:
POP3, Server Response: '-ERR popgate argument(s) missing.', Port: 110,
Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC91

and then a different message...

Account: 'Windows Mail', Server: 'pop.broadband.rogers.com', Protocol:
POP3, Server Response: '-ERR [AUTH] Error logging in. Please visit
http://mail.yahoo.com', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90,
Error Number: 0x800CCC92

Seems like a lot of users are having similar problems so I am confused as to
why Windows has not come up with an answer...I have just completed my
updates...

[JPEN50]

"kls7377" wrote:

Am Having the same problem

[Gary VanderMolen]

If you are sure you are you are entering the correct username and
password, one possible cause for that error is account corruption.
One thing you should try as a quick fix is to delete that corrupted
mail account, restart Windows Mail, then recreate that account.

If that doesn't fix it, more drastic measures will have to be taken.
Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

If turning off the email scanning function does not resolve your problem,
consider upgrading to Windows Live Mail, because it is less prone to
suffering bad effects from overly aggressive antivirus programs.
http://get.live.com/wlmail/overview

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

--
Gary VanderMolen, MS-MVP (Mail)

"Madshade" <Mads...@discussions.microsoft.com> wrote in message news:010B15EA-6E37-4972...@microsoft.com...

[Gary VanderMolen]

If you are sure you are you are entering the correct username and
password, one possible cause for that error is account corruption.
One thing you should try as a quick fix is to delete that corrupted
mail account, restart Windows Mail, then recreate that account.

If that doesn't fix it, more drastic measures will have to be taken.
Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

If turning off the email scanning function does not resolve your problem,
consider upgrading to Windows Live Mail, because it is less prone to
suffering bad effects from overly aggressive antivirus programs.
http://get.live.com/wlmail/overview

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

--
Gary VanderMolen, MS-MVP (Mail)

"kls7377" <kls...@discussions.microsoft.com> wrote in message news:BC295DA7-917B-45B7...@microsoft.com...

[Gary VanderMolen]

Go to Tools, Accounts, select that mail account, Properties, Servers.
Make sure the box for "Log on using Secure Password Authentication."
is unchecked.

If it was already unchecked, which antivirus are you running?
Some of them are not fully compatible with Windows Mail.

--
Gary VanderMolen, MS-MVP (Mail)

"CoCojax" <CoC...@discussions.microsoft.com> wrote in message news:0D766ED9-FBAD-46AC...@microsoft.com...

[Gary VanderMolen]

If you are sure you are you are entering the correct username and
password, one possible cause for that error is account corruption.
One thing you should try as a quick fix is to delete that corrupted
mail account, restart Windows Mail, then recreate that account.

If that doesn't fix it, more drastic measures will have to be taken.
Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

If turning off the email scanning function does not resolve your problem,
consider upgrading to Windows Live Mail, because it is less prone to
suffering bad effects from overly aggressive antivirus programs.
http://get.live.com/wlmail/overview

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

--
Gary VanderMolen, MS-MVP (Mail)

"JPEN50" <JPE...@discussions.microsoft.com> wrote in message news:7669C712-B3B5-4A2F...@microsoft.com...

[t.gu...@att.net]

"Madshade" <Mads...@discussions.microsoft.com> wrote in message
news:010B15EA-6E37-4972...@microsoft.com...

[cat_walker]

I am having a similar problem .... looks like lots of ppl are having same /
similar problem. I am using Norton Antivirus. Have never used a User Name /
Password for my email. We have several accounts on this computer ... family
members. None of the other accounts are having this problem, just mine.
Just began tonight.

Account: 'pop.broadband.rogers.com', Server: 'pop.broadband.rogers.com',

Protocol: POP3, Server Response: '-ERR [AUTH] Error logging in. Please visit
http://mail.yahoo.com', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90,
Error Number: 0x800CCC92

[Gary VanderMolen]

If you are sure you are you are entering the correct username and
password, one possible cause for that error is account corruption.
One thing you should try as a quick fix is to delete that corrupted
mail account, restart Windows Mail, then recreate that account.

Norton Antivirus 2008 (and earlier) is among the top three troublemakers
for Windows Mail. Symptoms often don't surface until several months have
gone by, or until an update occurs.
First, be sure to disable its email scanning, for the reason explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

Several users here have reported that Symantec will give you a free
upgrade to Norton Antivirus 2009, which cures the problem.

In a worst case scenario, you may have to uninstall Norton, followed by
using their debris removal tool:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Instead of uninstalling your antivirus, another option is to upgrade to
Windows Live Mail, which is more resistant to the adverse effects of overly
intrusive antivirus products: http://get.live.com/wlmail/overview

--
Gary VanderMolen, MS-MVP (Mail)

"cat_walker" <catw...@discussions.microsoft.com> wrote in message news:CD03C4BE-85F5-498F...@microsoft.com...

[Kelly Powell]

"Gary VanderMolen" <Ga...@NoMail.invalid> wrote in message
news:%238IyFq$YJHA...@TK2MSFTNGP03.phx.gbl...

[dsw3...@gmail.com]

I have been having similar problems but it is centered on my Yahoo account.
I have set up three accounts in Windows Mail all to check the same email
account at Yahoo. One uses the plus servers and the other two do not. The
problem is usually on the first of the three accounts encountered when I
click Send/Receive mail. I then click cancel and the other two work fine.
Sometimes the first works fine and the 2nd or 3rd one messes up. As an odd
coincidence, Since I just set up this newsgroup account and subscribed to
this group, I can select Synchronize All and all work fine, but if I try the
Send/Receive button I still get the error.

I will try your suggestion and delete all three accounts, restart Windows
Mail and then recreate the accounts. I'll report back the results. I do
not use Norton so that is not the problem.

Don

"Gary VanderMolen" <Ga...@NoMail.invalid> wrote in message
news:%238IyFq$YJHA...@TK2MSFTNGP03.phx.gbl...

[Gary VanderMolen]

Was Norton or MacAfee antivirus ever installed on that computer?
Most new computers come with a trial version of one of those two.

I don't quite understand why you need three different accounts in
Windows Mail to check one email account at Yahoo.

--
Gary VanderMolen, MS-MVP (Mail)

<dsw3...@gmail.com> wrote in message news:up1FiKjZ...@TK2MSFTNGP06.phx.gbl...

[dsw3...@gmail.com]

Yes it was, but I used the Norton Removal tool to remove it. It appears
that tool has been updated as I did not see any non-plug and play drivers
that it used to leave behind unless they changed the names to just to be
ornery.

Yahoo email service suffers numerous problems at various times. Server
timeouts userid/password not recognized and other assorted errors. With
three accounts at least one works every time.

BTW I noticed that Microsoft now has two news servers, msnews.Microsoft.com
and news.Microsoft.com. It appears they are duplicates of each other. Are
any useful newsgroups (for an experienced amateur) unique to either one?

Don

"Gary VanderMolen" <Ga...@NoMail.invalid> wrote in message

news:OPva3RnZ...@TK2MSFTNGP02.phx.gbl...

[Gary VanderMolen]

msnews.microsoft.com and news.microsoft.com are aliases for the
same server.

Unless all three of your Yahoo accounts have the Mail Plus service,
downloading via POP will not be reliable.

--
Gary VanderMolen, MS-MVP (Mail)

<dsw3...@gmail.com> wrote in message news:%23m%23zmCpZ...@TK2MSFTNGP04.phx.gbl...

[dsw3...@gmail.com]

Downloading with the Plus service is no more reliable than without it. I
have the Plus service for the other benefits.

Don

"Gary VanderMolen" <Ga...@NoMail.invalid> wrote in message

news:ufDtOyyZ...@TK2MSFTNGP02.phx.gbl...

[Gary VanderMolen]

Yes, but what I'm getting at is that free (non Plus) Yahoo accounts
are not supposed to have POP access. Does your Mail Plus service
entitle you to apply it to more than one Yahoo email address?

--
Gary VanderMolen, MS-MVP (Mail)

<dsw3...@gmail.com> wrote in message news:OXRS$21ZJH...@TK2MSFTNGP03.phx.gbl...

[dsw3...@gmail.com]

No. A second address and all aliases get delivered to the same "inbox". My
plus account can be accessed either via the plus.pop server or the plain pop
server. I have one account in OE setup to poll via the plus server and two
others set to poll the plain pop server. Between the three I almost always
get my mail.

Don

"Gary VanderMolen" <Ga...@NoMail.invalid> wrote in message

news:uz7WAs7Z...@TK2MSFTNGP03.phx.gbl...

[Gary VanderMolen]

I understand your setup now, but I've run out of ideas as to what else
can be done to make your Yahoo mail more reliable. Maybe it's just
the nature of the beast. :-)

--
Gary VanderMolen, MS-MVP (Mail)

<dsw3...@gmail.com> wrote in message news:OQYE5o%23ZJH...@TK2MSFTNGP04.phx.gbl...

[Samantha]

I recently helped a friend with the same problem so I hope the following
information will help you…..

Open up your windows mail, click on tools and then accounts, highlight the
mail server you use (I.g pop.ntlworld.com) then click on properties and it
opens another window, click on servers and make sure all the details you have
for setting the account up are correct, then make sure the remember password
is ticked, “log on using secure password authentication” should be empty (not
ticked), then make sure “outgoing mail server” is ticked, then go into box
marked settings (on the same page) the box that says USE SAME SETTINGS AS MY
INCOMING MAIL SERVER should be ticked if not tick it, then click OK then
APPLY then OK again, close internet accounts window and you should be able to
use the windows mail without the hassle.

Good Luck and let me know if this works.

[mad nick]

At last - someone with an answer that works in a situation where, like
me with Tiscali, you can have a primary E-mail/internet access account
and multiple alternative (alias ?) names (eg for family members). You
just have to set the Incoming Mail Server username & password on the
alternate E-mail accounts to be the same as on your primary account.

--
mad nick
------------------------------------------------------------------------
mad nick's Profile: http://forums.techarena.in/members/94406.htm
View this thread: http://forums.techarena.in/windows-vista-mail/1080574.htm

http://forums.techarena.in

[unicat]

Same thing started today for me. I never had to logon before. Now all of a
sudden everytime I open up windows mail a box comes up saying
Windows Security:
logon to mail.lakefield.net
Please verify that both the username and password are correct for your mail
server.

I put in my username & password & make sure "Remember my credentials" is
marked. Plus in my account I have my password saved for both incoming &
outgoing mail. But for some reason it is not saving it all of a sudden. It is
getting frustrating to have to keep logging on everytime.
I have tried all I can think of. Can anyone shed some light on this problem?

[unicat]

Nevermind, I found a solution that works for the moment anyways, hopefully
for good. If you open windows explorer & go to
C:\Users\user\AppData\Roaming\Microsoft\Protect
there is a folder there that has a bunch of numbers like S-1-5-393481413- &
so on, yours may have differant numbers but what you do is you delete that
folder then restart your computer, then restart windows mail & put in your
username & password, making sure you save it. A new folder should get created
to replace the one you deleted. Then it should work without putting in your
password everytime. Worked for me anyways.

[Joyce]

Dear Mr. VanderMolen: I have done all of the various suggestions including
recreating an email account, checking and unchecking boxes for
authentication. Also, I deleted any traces of McAfee and Norton and
installed the security program you recommended (avast). Any other ideas?
Thanks. Joyce

[Gary VanderMolen]

Please, call me Gary. We're pretty informal here. :-)
Joyce, I looked around but did not see a detailed problem statement from
you. This thread was started by someone else ("CoCojax"), so I can't be
sure you are experiencing the exact same symptoms unless you tell me so.

Assuming the problem is that Windows Mail repeatedly asks for you to
enter the username and password, it sounds like you've done pretty much
everything I would have suggested. To reiterate:
1. Use the special removal utilities for McAfee and Norton antivirus.
2. Install Avast (or AVG) antivirus using the custom method which doesn't
install the mail checking module.
3. Deleted that mail account, restart Windows Mail, recreate the account.

If no improvement, about the only thing left to do is to upgrade to Windows
Live Mail: http://download.live.com/wlmail

--
Gary VanderMolen, MS-MVP (Mail)

"Joyce" <Jo...@discussions.microsoft.com> wrote in message news:AC97E062-2EB1-4D8D...@microsoft.com...

[Brevoortia tyrannus]

"Gary VanderMolen" <ga...@NoMail.invalid> wrote in message
news:uj1IbN47...@TK2MSFTNGP06.phx.gbl...

Is it possible that the request for username and password is NOT coming from
Windows Mail, but, instead, is coming from the subscriber's ISP or email
provider?

After all, Windows Mail is NOT an email server -- it's just an application
that provides access to your email provider's servers.

I can access my email in two ways:
-- Directly over the web to the ISP server, or,
-- Through Windows Mail.

A couple of days ago I accessed my email over the Web and was fiddling
around with the settings -- I inadvertently changed my username. Next time
I tried to access my email through Windows Mail, Windows Mail asked me for
username and password -- drove me crazy -- I couldn't log in no matter what
I did -- I called tech support and they found my problem, reset my username
to where it was before I changed it.

[Gary VanderMolen]

It is usually quite evident from the symptoms whether the problem is
local (your computer), or at your mail provider's server.

--
Gary VanderMolen, MS-MVP (Mail)

"Brevoortia tyrannus" <om...@bus.net> wrote in message news:h1dbl...@news6.newsguy.com...

[dolega]

Hi Gary
I have been having this problem... previously by signing in passward I could
get on mail, this annoying request would appear sporadically... but today I
can not send any mails as the windows mail asks again and again for the logon
information (name of the account and password) I receive the mai but can not
send.

The antivirus I use is eset smart security

Have tried all your remedies except windows live mail - which i am afraid
to use...

can you help ?

[Gary VanderMolen]

Did you configure your antivirus not to scan emails?
After doing so did you delete the account and recreate it?
You can also test your password by logging in to webmail.
If that works, it proves you have the correct username and password.

If you've tried all the suggestions, than the only thing left is to upgrade to
Windows Live Mail . Not sure why you would be afraid to try it. If you have
specific concerns, I can probably put your mind at ease.

--
Gary VanderMolen, MS-MVP (Mail)

"dolega" <dol...@discussions.microsoft.com> wrote in message news:B1311F91-067C-4383...@microsoft.com...

[dolega]

thanks Gary, for the time being I have disabled anti-virus (eset) and the
problem disappeared... now will re-install the antivirus excepting e-mail
coverage

Is there a serious risk in getting virus via e-mail after dismantling that
coverage ?

b rgds
k dolega

[Sam Hobbs]

You definitely need to have an anti-virus program for your system, but you
don't need it to scan email.

"dolega" <dol...@discussions.microsoft.com> wrote in message

news:EFBE9955-0C97-4338...@microsoft.com...

[Gary VanderMolen]

Good to hear that disabling email scanning cured the problem.

Even Symantec (Norton), the originator of the email scanning concept
admits that it is redundant and unnecessary:

"Is my computer still protected against viruses if I disable Email Scanning?
Disabling Email Scanning does not leave you unprotected against viruses
that are distributed as email attachments. Norton AntiVirus Auto-Protect
scans incoming files as they are saved to your hard drive, including email
and email attachments. Email Scanning is just another layer on top of this.
To make sure that Auto-Protect is providing the maximum protection, keep
Auto- Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions."

See http://tinyurl.com/bhsva or
http://service1.symantec.com/SUPPORT/nav.nsf/d4578f66d8f00a0188256d4e006aaa94/4ba5fc8ef939c44c88256c7500723cf0?OpenDocument&src=bar_sch_nam

--
Gary VanderMolen, MS-MVP (Mail)

"dolega" <dol...@discussions.microsoft.com> wrote in message news:EFBE9955-0C97-4338...@microsoft.com...

[Lori]

I wish I had the answer too. I am having the same issue. Please let me know
if or when you get an answer, I am going to continue now to researching so I
can fix problem too.

[Gary VanderMolen (MVP)]

Which antivirus are you running? Some of them cause problems with
Windows Mail over time.

--
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/default.aspx/profile/vandermolen

"Lori" <Lo...@discussions.microsoft.com> wrote in message news:A943A69F-4EFD-43D9...@microsoft.com...